I have now been trying to sort my claim for 6 months. This is the worst insurance company I have ever dealt with. Stay very clear! This company is the same company as World Nomads. They have awful customer support. My claim has been passed around there office as no one whats to deal with it. I was asked to be passed on to there complaints department, and I have had nothing from them in 20 working days. I will take legal action against them shortly. DO NOT USE THIS COMPANY. Claim TIDN002817

I have used TID for at least 4 trips in the past few years. However, after purchasing our travel insurance yesterday, an advertising came up to get 19% off if bought during the public holiday - which was yesterday. This discount was not applied to our purchase and there was no one to speak to as they were closed. Today I spoke to consultant who advised they could not do anything about it as the promotion had "expired". I guess being a loyal customer doesn't mean anything anymore nowadays.

We have been using TID for approx 8 yrs. We have made one claim with them due to unrest in Syria in 2011. The claim was approved and paid out immediately. You can't go past this company for your travel insurance.

Recently submitted a claim and this was handled promptly with a good outcome. My partner was with QBE and for the same circumstances his claim was denied and the process was awful for him with QBE. I have been with TID for the last 10 trips overseas and find them straightforward to deal with. I have only submitted 2 claims in total (stolen goods and returning early with a very ill relative)and these were handled in a timely manner. Feel confident with TID and would highly recommend.

I have used TID for the last 4 years on my overseas trips. I have only had to make one claim and was well looked after. I don't have any worries about using them.

Do not use this company they will not cover you for cancelled flights and will make you jump through hundreds of hoops to make a claim. I had to contact them over 4 times to check on my claim that they completely ignored as their customer service do not get back to you in the time frames they indicate. I warned them I would go to the ombudsman as I feel I was mislead by them and they still failed to make contact in the time frame they said they would. Worst customer service I have ever had and worst insurance company I have ever dealt with. I have heard nothing but bad reviews since from other travellers.

For 5 years TID was my go to travel insurance. Over this time I had 4 policies which collectively covered around 390 days of travel. Then in 2016 something changed. In a policy I had lasting for 294 days, ALL of my 5 claims were disrupted. I need to thank the reviews on this website as I read here the company only pays out if you take them to the ombudsman, which i am currently doing now.

Nowadays I actually feel less anxious travelling with no insurance than with TID. For if the worst where to happen and I needed to claim, who has the mind space in that moment to be documenting EVERYTHING (including fine print most other companies don’t have) in order to prove your innocence.

5 in total for 3 family members. Great service but they appear to currently be victims of their own success and good pricing as they cannot address my small claim from September due to lack of resources, for which they did call to apologise. The Cerberus person did not appear to have read my claim or documents provided. I can only assume they will reject my genuine) claim for admin reasons but it would be nice to know...

1 time used. .
My father passed away in march 2018. My partner and i had to cut our overseas holiday short and return to Australia on an emergency flight. We had insurance that covered all this. The insurance company was all sympathetic and said they would help with the claim but here we are in December and nothing resolved.
Absolutely disgusted with how this claim has been handled, even after providing a death certificate a letter with my fathers illmess and details flight details etc and everything else we were asked to provide for the claim and yet... still waiting. NEVER will recommend or use this company again.

Iv used TID twice it was very quick and easy to apply. They even have a phone app! Although I have never made a claim.

This is the third time I have used TID, first time I have claimed.
Submitted the claim for and documents and received an automatic email advising they will respond within 10 business days (2 weeks!)
At the 3 week mark I received notification my claim has been assigned and they would make contact in another 10 days.
Following that an email advising 1 document was missing. Submitted the same days and advised again another 10 days. Called and spoke to the claims officer who advised he will look at it in the allocated time frame.
The claim was submitted in August and its now December!

Talk about service level agreements...

I have insured with this company twice. First time I had no trouble because I didn’t have to claim.
Even if the the contract states if your flight is canceled out side of your control, which it was, I was still not covered. In another part of the contract it states if your flight is cancelled due to the control of the flight company, your not covered. So basically if you get stuck with family due to a cancelled flight, TID INSURANCE will not cover you on there”THE WORKS” cover.

While i guess it's a bit hard to rate the overall effectiveness of this insurance as we didn't make a claim, the online process of getting insurance was well set out and easy to follow, and having the insurance certainly gave us peace of mind.