Travel Online Questions & Answers (page 2 of 3)

Hi Tania, We'd be very happy to help you with your first online booking experience - it's a lot easier than you think! We will definitely provide you with all of the information you will need to enjoy your holiday including where to meet your transfers and pick up or departure locations for any tours. In fact, our website already lists a lot of this information on our tour pages but your travel consultant will also confirm all of this with you at the time of booking. In addition, your travel vouchers will also display this information making it easy to keep track of things even when you are away. If you have any more questions or would just like to have a chat with someone about the whole process please don't hesitate to give us a call on 1300 883 887. We look forward to helping you with your next holiday!

Hi there,
Thanks for your message and my apologies for the delayed response as our office has been closed over the New Years break. in regards to your question, You can not access your booking for the hotel on their official website. Any questions you have or amendments you would like to make or add can be done directly through us. In regards to booking airfares, if you book through us, yes you can access your flight booking through the airlines official website.

if you have any further questions, please don't hesitate to contact me either via phone call to our office on 1300 883 887 or via email - [email protected]

Thanks
Michelle McGregor
Reservations Manager

Hi Wayne, there are a couple of factors that would be affecting the cost of your holiday. Most hotels and resorts have a child policy that only caters to guests up to 12 years, so technically your 14 year old and 16 year old will be being charged the adult rate. Your preferred travel dates can also affect the price. It might be worth considering villa accommodation, as this can often work out cheaper for larger families and groups. Here are a few properties that offer room configurations to suit your family:

2 Bedroom Apartment at The Jayakarta Bali (budget style accommodation) https://www.travelonline.com/bali/accommodation/the-jayakarta-bali
3 Bedroom Villa at Downtown Villas (currently have some good specials on at the moment) https://www.travelonline.com/bali/accommodation/downtown-villas
2 Bedroom Suite at Courtyard by Marriott Bali Seminyak Resort https://www.travelonline.com/bali/accommodation/courtyard-by-marriott-bali-seminyak
2 Bedroom Villa at The Villas Bali Hotel & Spa (also have some good specials) https://www.travelonline.com/bali/accommodation/the-villas-bali-hotel

These are just some suggestions to consider, however one of our friendly consultants will be happy to go over this with you in more detail and help you find the most cost-effective solution for your family. Feel free to give us a call on 1300 883 887 or email [email protected] and we would be happy to help.

Hi Kim,

You've certainly come to the right place for answers. Product Review is a third party website which means that all of the reviews you see here have been left by our customers. You will be particularly interested in the reviews marked 'Verified Purchase' as these are from customers who have provided Product Review with proof of purchase, meaning these reviews are 100% genuine from people who have booked their holidays with us.

You might also be interested in our 'About Us' page which provides some more information on our history as well as our industry accreditations and even the encryption technology we use to ensure that online payments are secure.

If you have any more questions or would just like a little bit extra peace of mind, please don't hesitate to give one of our friendly consultants a call on 1300 883 887 and they will be happy to have a chat with you.

Hi Lorrae, We can certainly help you. Please give one of our friendly consultants a call on 1300 883 887 for further assistance.

Hi Carol, Unfortunately because you did not book your holiday with us we are unable to assist you. We recommend that you continue to contact APT Touring to resolve this issue.

Travellers with a current Australian passport valid for at least 6 months can travel in Thailand for up to 30 days without requiring a visa. This is a restriction imposed by the government of Thailand. If you want to stay longer you will require a visa. Visas can be obtained from the closest Embassy or Consulate of Thailand prior to departure. Information regarding visas change frequently so contact an Embassy or Consulate of Thailand to ensure the information you have is correct.

Hi Carole, Webjet is actually a competitor of ours so we are unable to comment on their reputation. We are able to assist you with booking your holiday and would be happy to help. Feel free to give us a call on 1300 883 887 or email [email protected]

Hi Janita, We can certainly help you out with this. Please send all the details (including travel dates, number of passengers and any preferences you have for hotels and airlines) through to [email protected] or call 1300 883 887. One of our experienced consultants would love to help arrange all this for you.

Hi Kellez, We'd love to give you more information about this. Can you please let us know the name of the resort you enquired about and the dates that you are intending to stay?

Hi Linda. One of our Cruise specialists Karen would love to help you. Please email her at [email protected] and she will assist you from there. Have a wonderful trip to Australia.

Hi Nej. Unfortunately we don't hold agreements with airlines servicing this region of the world. I'd recommend trying Qatar or Emirates direct.

Hi Victoria.
Firstly we sincerely apoligise for the response you had yesterday. While Clare was not working yesterday, our office is open 7 days a week and one of our other Consultants should have been able to access Clare's emails and deal with your amendment request. We will provide refresher training to our weekend staff to ensure this doesn't reoccur. Rebecca C is our Reservations Manager and she will be assisting you to resolve this today. Our team has tried to contact you this morning by phone without success? Can you please call us on 1300 883 887 and ask for Rebecca or if she isn't available Fiona is also a Senior consultant and is aware of your situation and can also assist.

Hi Barb. We would love to help you out with this booking. Best thing to do is give us a call on 1800 883 887 and one of our Consultants will help you plan and book the trip.

Hi Ken. Unfortunately we don't sell Europe or Sth Africa. We specialize is holiday packages to the South Pacific and Asia. Given it's quite a big trip you are planning, I would suggest using a Travel Agent. Sorry we couldn't help this time around. We hope you have an amazing trip.

Hi Karen. You can pay by either direct deposit or credit card. In most cases, you can pay a deposit and the balance prior to your travel date. If you have any questions please call us on 1300 883 887

Hi Please call 1300 883 887 and we would love to help you.