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Reviews

4.7

1,135 reviews
5
(968)
4
(103)
3
(11)
2
(15)
1
(38)
  • Transparency
    4.7 (149)
  • Customer Service
    4.6 (190)
  • Trip Completed Yes (181) · No (15)
  • Ease of Booking
    4.8 (193)
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Michelle R.

Michelle R.Greater Melbourne (Outer), VIC

  • 4 reviews

Simple & great experience

published

Booking our first overseas holiday was easy and very affordable using TravelOnline. A consultant was always on hand to help and provide assistance when needed. We'll be using them again in future.



1 comment
Travel Online
TravelOnline M.Travel Online

We're so happy to hear you had such a great experience with us Michelle. We really appreciate your feedback and are looking forward to helping you book your next trip.

Robert

RobertSouth East Queensland, QLD

Fantastic service

published

Travelonline are easy to deal with, our consultant was prompt with all paperwork and quickly responded to any questions. The transfer service to and from the airport was on time and good quality vehicles. We will recommend Travelonline to anyone interested in traveling.

1 comment
Travel Online
TravelOnline M.Travel Online

Thanks for the awesome feedback Robert! We are very happy to hear you enjoyed your experience with us. We're looking forward to helping you book your next trip.



Tanya

TanyaPerth, WA

Efficient service

published

Travel Online made our holiday arranging so simple. We had such a great holiday in Phuket at Beyond Kata with all the information needed from Rachelle as soon as we booked.
Thanks so much

1 comment
Travel Online
TravelOnline M.Travel Online

We're so happy to hear you had such a great experience with us Tanya. We really appreciate your feedback and will pass on your kind words to Rachelle. Looking forward to helping you book your next trip.

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Easy booking

published

Questions were answered quickly, the whole trip went off with no problems. No extra charges incurred. Had a wonderful holiday in Thailand at a very good price. Would definitely use travel online again.

1 comment
Travel Online
TravelOnline M.Travel Online

Thanks for the awesome feedback Mandy! We are very happy to hear you enjoyed your trip to Thailand. We're looking forward to helping you book your next holiday.

Rob Morris

Rob Morris

  • 4 reviews

Great Hoilday

published

Easy and straight forward quick to respond to any questions I had no addition fees knew what I was getting we booked a holiday to Bali staying at the Hard Rock was very clean and great service, the only fault or complaint is it is very pricey.
Would definitely book again with Travel Online

1 comment
Travel Online
TravelOnline M.Travel Online

We're so happy to hear you had such a great experience with us Rob. We really appreciate your feedback and are looking forward to helping you book your next trip.

Vo Rogue

Vo RogueGreater Melbourne (Outer), VIC

  • 2 reviews

1st Class service all the way

published

I can't recommend Travel Online highly enough, the service was excellent, great value for money holiday and a stress free holiday.

Thank you to Rachelle and the team, we will definitely be back to book with you again and will be recommending you highly to family and friends :-)

1 comment
Travel Online
TravelOnline M.Travel Online

Thanks for the awesome feedback Vo! We are very happy to hear you enjoyed your experience with us. We'll be sure to pass on your kind words to Rachelle. Looking forward to helping you book your next trip.

Kim

KimSouth East Queensland, QLD

Excellent customer service

published

No question too silly to ask, they were very understanding and helpful, first time booking overseas holiday. Made us feel very comfortable, checked with us a week before travel to make sure we had covered all aspects for our trip going above and beyond.

1 comment
Travel Online
TravelOnline M.Travel Online

We're so happy to hear you had such a great experience with us Kim. We really appreciate your feedback and are looking forward to helping you book your next trip.

Superb!

published

Package deal to Thailand including airfares,transfers, accommodation in a beautiful centrally located resort with amazing swimming pools and breakfast. Great value for money, everything paid for up front. All went very smoothly. Travel online is easy to deal with, would definitely book again if they had a deal that suited our needs.

1 comment
Travel Online
TravelOnline M.Travel Online

Thanks for the awesome feedback Duncan! We are very happy to hear you enjoyed your experience with us. Looking forward to helping you book your next trip.

Jacqui

JacquiHunter Region, NSW

Fantastic

published

Holiday to Fiji for 2 adults and 3 children, booked online, everything via email, easy and excellent service, would highly recommend and will definitely book through travel online again. Holiday was exactly as described, excellent value for money

1 comment
Travel Online
TravelOnline M.Travel Online

We're so happy to hear you had such a great experience with us Jacqui. We really appreciate your feedback and are looking forward to helping you book your next trip.

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Good service, great deals.

published

Travel Online gave us a great deal on our resort accommodation in Ubud, Bali, with many package inclusions. Everything was booked and paid for prior to our trip, everything went smoothly and was in place as expected. Would book through Travel Online again if they had a deal that suited what we were looking for.

1 comment
Travel Online
TravelOnline M.Travel Online

Thanks for the awesome feedback Leanne! We are very happy to hear you enjoyed your experience with us! Looking forward to helping you book your next trip.

Boots

Boots

  • 2 reviews

Always amazing service my first choice when booking a holiday !

published

Thailand visit loved it will book again through travel online always amazing service and fantastic to deal with don’t hesitate to book through travel online ! Everything is as stated and any questions about anything are not a problem for the consultants .

1 comment
Travel Online
TravelOnline M.Travel Online

We're so happy to hear you had such a great experience with us. We really appreciate your feedback and are looking forward to helping you book your next trip.

Promised and delivered

published

This trip was our first through travelonline .So easy I had a question after I booked and was helped with ease .our package had transfers, late check out, food vouchers and more . Everything you could ask for and everything was on time, delivered with no stress .would definitely book through them again ...Thankyou was a great holiday with no stress.

1 comment
Travel Online
TravelOnline M.Travel Online

Thanks for the awesome feedback! We are very happy to hear you enjoyed your experience with us! Looking forward to helping you book your next trip.

Chaz

ChazSydney, NSW

Excellent service

published

Great experience, no hidden costs.
I would not hesitate to use Travelonline again. We had no problems from start to finish and staff were quick to reply when I had questions.

1 comment
Travel Online
TravelOnline C.Travel Online

Hi Chaz, We're so happy to hear you had such a great experience with us. We really appreciate your feedback and are looking forward to helping you book your next trip.

Kylie F.

Kylie F.Hunter Region, NSW

Wonderful service all round!!!

published

Great service by everyone at Travelonline. After hour service was also great. I initially booked the incorrect date for our return flight and the girls picked it up straight away.
We booked 7 nights at Phuket and had a fantastic holiday at the Centara Grand, Karon Beach.
I would book again
Thanks !

1 comment
Travel Online
TravelOnline C.Travel Online

Thanks for the awesome feedback Kylie! We are very happy to hear you enjoyed your stay in Phuket! Looking forward to helping you book your next trip.

Great value no hidden costs

published

Great value deals everything as promised
No hidden costs
First time I have booked with them and would highly recommend to everyone
Booked 14 nights with flights and accommodation to Phuket. Everything was as promised

1 comment
Travel Online
TravelOnline C.Travel Online

Thanks for your feedback Lesley! We are very happy to hear you had a great experience with us and enjoyed Phuket. Looking forward to helping you book your next trip.

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jackie

jackie

  • 2 reviews

excellent service

published

No additional fees
all inclusive resort Fiji - no did not meet my expectations - I chose this location not the agent - Coral coast is too far to travel after the flight with a child
non applicable

1 comment
Travel Online
TravelOnline C.Travel Online

Hi Jackie, we're happy to hear you had such a great experience with our customer service. Looking forward to assisting you book your next trip, perhaps somewhere a little closer to home for your kiddo to enjoy.

Michael

MichaelGippsland, VIC

  • 2 reviews
  • 1 like

Great Service and after sales assistance

published

Lisa was really easy to deal with, kept us up to date and made sure we were aware of flight delays and transfer changes, even when we were over seas - thanks

1 comment
Travel Online
TravelOnline C.Travel Online

Hi Michael, We're so happy to hear you had such a great experience with us. We really appreciate your feedback and are looking forward to helping you book your next trip.

Avis Owens

Avis OwensMetropolitan Adelaide, SA

  • 2 reviews

Very helpful and obliging

published

We did a lot of the searching & preparation for our holiday. Where we needed advice it was there. Also where we were unaware of some things we would have liked more information. I think there was a level of misunderstanding now & again which can happen when using on line & more so with phone conversations. We should have had more Ts crossed & I dotted. Overall a good company to9 deal with. No hidden costs & documents delivered when agreed.

1 comment
Travel Online
TravelOnline C.Travel Online

Thanks for your feedback Avis! We are very happy to hear you had a great experience with us. Looking forward to helping you book your next trip

Pefect service and assistance!

published

Great service provided. Our consultant assisted us greatly in our plans and everything was as it stated in our itinerary. Great choice of place to stay also - as a family of 4 we had an awesome time and will def use travel online again! Thank you so much

1 comment
Travel Online
TravelOnline C.Travel Online

Hi Bel, We're so happy to hear you had such a great experience with us. We really appreciate your feedback and are looking forward to helping you book your next trip.

Terry

TerrySouth East Queensland, QLD

Great relaxing holiday.

published

Everything went according to plan,which meant absolutely no stress at all. Two things that really impressed me,were that the flights included check in baggage,and that transfers to,and from the airport were included in the price,unlike most other packages on offer. Also the Centara Karon resort was fantastic,with great food,and fantastic staff. Would certainly recommend Travel online to anyone.

1 comment
Travel Online
TravelOnline M.Travel Online

Thanks for your feedback Terry! We are very happy to hear you had a great experience with us. Looking forward to helping you book your next trip.

Page 4 of 57
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Questions & Answers

Louise D

Louise Dasked

Are Travel online going to honour Qantas re booking and Marriot cancellation policy. Ie due to travel to Hawaii but due to quarantines cannot travel. Qantas says no cost changes and Marriot can get full refunds up to 24 hours ahead. Is this going to be an exhausting and arduous task, at minimum cost or are you still going to folllow your less than 45 day out refund.

1 answer
Travel Online
TravelOnline C.Travel Online

As I'm sure you can appreciate this situation is changing very rapidly and we are doing our best to keep up with it all and help as many people out as we can. Previously we were bound by the terms of the airlines and hotels however over the weekend the airlines announced they will relax their change or cancellation policies and we are happy to pass that same flexibility on to you. I encourage you to contact your consultant again so that we can assist you based on these new developments.

Kym P.

Kym P.asked

Can u pay holidays off?

2 answers
Travel Online
TravelOnline C.Travel Online

Hi Kym, we have a few different payment options. You can find more information about them here: https://www.travelonline.com/payment-options

Neil L.
Neil L.

Yes you can with HSBC Card 12 Months Interest Free

Princesssassyxox

Princesssassyxoxasked

I have a $100 voucher for travelonline.com and want to use it to stay at a hotel in my city but at checkout there's no option to input a voucher or gift card. Please help.

1 answer
Travel Online
TravelOnline M.Travel Online

Hi There, Please contact our reservations team on 1300 883 887 and they will be able to assist you with your booking.

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