Pathetic is a kind word for this organisation. I am in the same situation as other people - taken out well before the onset of Covid-19, and a pro-rata refund. In addition, rude staff. After asking the operator to contact me by email as she had called me during my workday, she ignored my request and continued talking. Will NEVER touch this company again.

Will.not cover pandemic ..bought insurance last year well before this became an issue ...should have used woolworths ..they are covering...i travel numerous times a year...they will never have my business again

We have used Travel Card many times for our business trips and family holidays, always found their cover and service good value. Our claim took longer than expected due to Coronavirus but we were pleased with the outcome. Will definitely use again when we are able to travel!

Purchased a policy for China back on 25/09/2019 - yes last year. Now the policy is useless. Whilst I am not travelling to china until August this year, they dont cover anything now that it's deemed a pandemic. I have tried to speak to them via live chat, which is also hopeless. I did speak to someone who advised sorry, we don't cover you now, even though I bought it back in 2022, So the questions I have is why bother buying travel insurance ??? Next time i will go with covermore and use their cancel for any reason.

I took this insurance out before the Coronavirus was known. However, this insurer was very quick to drop your cover. What is the point in having Travel insurance? To cover you for the unknown like any insurance. Well Coronavirus was unknown when I took out the insurance. The good guys in insurance I think not. However, their policy can contradict each other in that you must abide by the Government. So if they say do not travel. You obey that clause of their policy but they won't pay cancellation cost because of it. Find another travel insurer.

Very good travel cover. When ever we needed any assistance the insurer was readily available and easy to obtain multiple insurance. The insurer keeps my details and to renew insurance it was easy.

Great value policy, with simple transactions to set-up and very easy to use. No “see section 48.1” or hidden extras - just straight up simple travel insurance. Claims were handled quickly and hassle free which was very much appreciated.

The best travel company I've ever encounterd. My boyfriend was in hospital in Bali with no phone reception in Nusa Lembongan and over email travel card put the sufficient amount on our card to pay for our bills. this was at 3am in the morning aswell! Could not recommend enough!!

I was overseas and smashed my phone screen. Spoke to them over the phone, they added notes to my policy due to being unable to complete the claims form until I got home. Claim process was easy and processed within the 5 working days.

Provided cover for pre existing cancer that no one else would touch
Very supportive during trip when were needed
Non combative over claims which were paid promptly
Will never use anyone else

I used TravelCard insurance for the first time in December, unfortunately I had to claim, TravelCard went above and beyond to help me whilst overseas and to get me home.I would recommend and use again

Travel Card has proved to be highly successful - referred by local branch of Bendigo Bank and the whole procedure has run smoothly and efficiently. Recommend to everyone and I will be applying for travel insurance again this year with Travel Card. Thank you to all concerned.

Excellent as we got sick in Bali and everything was covered, very easy to deal with and would definitely use this company again for travel insurance. Totally worth the money.

Had to call Doctor in Bali for my two children, called Travel card, very easy to deal with, they gave us a PIN for our card and used this to pay the Doctor. Also claimed for flights/accommodation cost due to Jetstar flight. They approved the claim within a week! Couldn't be happier and will definetly use again.

the policy was ok value
I found the team at Travel Card super easy to deal with
I would recommend them for travel insurance but read the fine print as in my case I wasnt fully covered so do you homework

Not able to use website to add trip to existing card. Rang number on 4-5 occasions and was told each time they could only help me with a claim an someone would phone me back. This took place over a 3 week period. One lady told me she could not provide a policy for us. A gentleman rang after this and said we needed documentation from my partner’s specialist. I also sent an email. A supervisor rang and provided us with a policy.

Policy was good value. The only drawback is you must send in a form as there is no online booking system available for their travel insurance.
The best part is you get a Mastercard Debit Card so if anything happens overseas Travelcard puts $$ on to the card for use immediately. This Debit Card is valid for 2-3 years so you just keep this for any claims through Travelcard moving forward.