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Carole OatesGreater Melbourne (Metropolitan), VIC
- Verified customer
So easy to set up. Love the ease of potential claims.
One phone call after online query and the policy was set up. Was able to re-use the card from last time.
I love how the emergency expenses can be paid via the card if needed.
1 comment
Similar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with TravelCard Real-Time Travel Insurance
Josh BastianMetropolitan Adelaide, SA
- Verified customer
Best to use when traveling
Definitely worth while. I made a claim and had the money in 24 hours. Travel card is super esay to deal with and would definitely recommend travel card to anyone.
1 comment
Customer ServiceTravelCard Real-Time Travel Insurance
Hi Josh,
Thanks for your great review and recommendation! We’re delighted to hear about your positive experience with the TravelCard and our timely claims process.... Read more
Thanks for choosing TravelCard Insurance, if there’s anything else we can help you with in the future please don’t hesitate to contact us. Regards, LachlanSimilar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with TravelCard Real-Time Travel Insurance
Jake M.Greater Melbourne (Outer), VIC
- 6 reviews
- Verified customer
Best travel experience ever!
I can't recommend them enough!
Unfortunately on our trip to Bali, a family member or ours become unwell. We called a doctor and they charged us $120 AUD.
I called Travelcard to let them know, within 10 minutes there was $140USD on the card to withdraw from the ATM to cover the expenses! Plus extra money in case we need more medication! (The best part about travelcard is that they give you a physical debit card! You use their money, while other insurances make you pay first then claim later on.)
We went to the atm, got the money out and did...Read more
n't have to worry about losing any holiday funds! They called the next few hours to check on the family member, to which I said that he's going to the hospital as he has gotten worse. They set up someone to call us every 2-3 hours to check how they are going! Luckily he was discharged later that night, while the bill was $600. I called travelcard again via skype, they put more money on the card and it was good to go! They continued to call every few days until they heard it was all clear.1 comment
Customer ServiceTravelCard Real-Time Travel Insurance
Hi Jake,
Thanks for your great review! We’re delighted to hear about your positive experience with the TravelCard and our timely claims process. We are so glad that we were able to assist your family... Read more
member in their time of need and hope that we were able to take the stress out of making an on-trip claim.Similar opinion? Write a review on ieatwords.com.au!
Find out how TravelCard Real-Time Travel Insurance compares to other Travel Insurance
Know better, choose better.
Fiona TuckwellMurray Region, NSW
- Verified customer
Easy to deal with.
We used TravelCard for our last holiday. I needed to make a claim but didn't do it until we arrived home. It was very easy. I would use them again
.
1 comment
Customer ServiceTravelCard Real-Time Travel Insurance
Hi Fiona,
Thanks for your great review! If there’s anything else we can help you with in the future please don’t hesitate to contact us.... Read more
Regards, LachlanSimilar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with TravelCard Real-Time Travel Insurance
Stephen SuttonCentral West, NSW
- Verified customer
Inexpensive, comprehensive travel insurance.
My new go to for travel cover, used it for the first time in Bali, didn't have to claim but low cost and nil excess is a great selling point
1 comment
Customer ServiceTravelCard Real-Time Travel Insurance
Hi Stephen,
Thanks for your great review! We're so glad to hear that TravelCard is your new go-to travel insurer. If there’s anything else we can help you with in the future please don’t hesitate to contact us.... Read more
Regards, LachlanSimilar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with TravelCard Real-Time Travel Insurance
Christine M.Central Queensland, QLD
- Verified customer
Suits our lifestyle and no red tape.
Excellent value and extremely easy to set up. We haven't had to make a claim at this stage.
We have used this 3 times.
It's great that we've been able to use the company on a number of occasions without having to jump through all the hoops over and over as other companies expect you to every time you travel, even though you may have used the same company previously.
1 comment
Customer ServiceTravelCard Real-Time Travel Insurance
Hi Christine,
Thanks for your great review! We’re delighted to hear that we are your travel insurer of choice and hope that we can cover you for all your future trips.... Read more
Thanks for choosing TravelCard Insurance, if there’s anything else we can help you with in the future please don’t hesitate to contact us. Regards, LachlanSimilar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with TravelCard Real-Time Travel Insurance
Pamela SquiresWheatbelt, WA
- Verified customer
Good Travel Insurance company
I found that it was easy to set up this policy although expensive. I guess that was due to my age. Thank goodness I did not have to claim.
This was the first time I had used this company
1 comment
Customer ServiceTravelCard Real-Time Travel Insurance
Hi Pamela,
Thanks for your great review! If there’s anything else we can help you with in the future please don’t hesitate to contact us.... Read more
Regards, LachlanSimilar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with TravelCard Real-Time Travel Insurance
Susan BaileyGreater Melbourne (Outer), VIC
- 3 reviews
- Verified customer
Very Helpful
I was quiet sick on holiday in Bali. My husband called Travel card insurance from our hotel room. They answered straight away helped my husband locate a Dr and had him sent to us promptly. They also loaded the card provided by them immediately so we could pay the Dr there and then. It was super easy and quick and a real relief. They even phoned me a few days later to check I was feeling better, while I had them I asked if I had to do anything regarding paperwork etc when I got home to which I was told 'No' everything is taken care of and that I should just continue to enjoy my holiday.
1 comment
Customer ServiceTravelCard Real-Time Travel Insurance
Hi Susan,
Thanks for your great review! We’re delighted to hear about your positive experience with the TravelCard and our timely claims process and hope that you were able to enjoy the rest of your holiday.... Read more
Thanks for choosing TravelCard Insurance, if there’s anything else we can help you with in the future please don’t hesitate to contact us. Regards, LachlanSimilar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with TravelCard Real-Time Travel Insurance
ruth49Metropolitan Adelaide, SA
- 11 reviews
- Verified customer
Ok but not the best
I broke my tooth under this policy, I phoned for advice the operators (2) were unsure, weren't able to give direct information, it took some time to complete the call
Similar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with TravelCard Real-Time Travel Insurance
Find out how TravelCard Real-Time Travel Insurance compares to other Travel Insurance
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- Verified customer
Great inclusive insurance and no excess
Very good value. Great inclusions. Unfortunately I had to make a claim and the process was very quick and easy. Will definitely be using TravelCard again when we travel next year.
1 comment
Customer ServiceTravelCard Real-Time Travel Insurance
Hi Christopher,
Thanks for your great review! We’re delighted to hear about your positive experience with the TravelCard and our timely claims process.... Read more
Thanks for choosing TravelCard Insurance, if there’s anything else we can help you with in the future please don’t hesitate to contact us. Regards, LachlanSimilar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with TravelCard Real-Time Travel Insurance
- Verified customer
Wouldnt travel without it!
I used this insurance for the first time this year for our family of five. It was very easy to set up, staff were very friendly and helpful in all interactions.
1 comment
Customer ServiceTravelCard Real-Time Travel Insurance
Hi Kelly,
Thanks for your great review! If there’s anything else we can help you with in the future please don’t hesitate to contact us.... Read more
Regards, LachlanSimilar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with TravelCard Real-Time Travel Insurance
Annette SparksPerth, WA
- Verified customer
I'll happily use TravelCard again
I chose TravelCard as they were the only insurer offering cover for the Bali volcano. This gave me peace of mind while travelling. The volcano didn't cause a problem but I did have to claim. Our flight was delayed on our return. I submitted my claim via email and it was processed within 2 weeks. A very easy process and I will definitely use TravelCard in the future.
1 comment
Customer ServiceTravelCard Real-Time Travel Insurance
Hi Annetta,
Thanks for your great review! We’re delighted to hear about your positive experience with the TravelCard and our timely claims process.... Read more
Thanks for choosing TravelCard Insurance, if there’s anything else we can help you with in the future please don’t hesitate to contact us. Regards, LachlanSimilar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with TravelCard Real-Time Travel Insurance
LizMid North Coast, NSW
- Verified customer
A must have when travelling
Policy is good value based on the overall cover
I haven't made a claim and have been using this card for last 3 years. As I am doing 4 overseas leisure trips in a 12 month period my broker suggested obtaining a quote for 12 months rather than each trip. This has saved a substantial amount on premiums.
As NZ was a destination, we received a text message within a couple of hours of the Volcano disaster offering assistance. Lucky we were not there at that time.
1 comment
Customer ServiceTravelCard Real-Time Travel Insurance
Hi Liz,
Thanks for your great review and for choosing TravelCard as your preferred travel insurer. We're glad to hear that you were okay during the recent New Zealand volcano disaster and hope that w... Read more
e can continue to cover you for all of your future trips.Similar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with TravelCard Real-Time Travel Insurance
Micky TPerth, WA
- Verified customer
So far so good
Good value, yes.
No claim yet.
This will be our second time insured.
Good value, yes.
No claim yet.
This will be our second time insured.
Good value, yes.
No claim yet.
This will be our second time insured.
1 comment
Customer ServiceTravelCard Real-Time Travel Insurance
Hi Micky,
Thanks for your great review! If there’s anything else we can help you with in the future please don’t hesitate to contact us.... Read more
Regards, LachlanSimilar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with TravelCard Real-Time Travel Insurance
MichelleVictoria
- Verified customer
Slow Service
Unfortunately when first enquiring about cover it took the consultant a few days to get back to me. Then when making a claim it took a month for a response only to have it declined because cancellation of a flight due to maintenance wasn't covered.
Similar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with TravelCard Real-Time Travel Insurance
Find out how TravelCard Real-Time Travel Insurance compares to other Travel Insurance
Know better, choose better.
janeWestern Australia
- 2 reviews
- Verified customer
excellent
Travel card insurance is very good value for getting everything covered it was simple to put in a claim and was promptly seen to, I felt the customer service was outstanding
1 comment
Customer ServiceTravelCard Real-Time Travel Insurance
Hi Jane,
Thanks for your great review! We’re delighted to hear about your positive experience with the TravelCard and our timely claims process.... Read more
Thanks for choosing TravelCard Insurance, if there’s anything else we can help you with in the future please don’t hesitate to contact us. Regards, LachlanSimilar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with TravelCard Real-Time Travel Insurance
The Mod ConSouth East Queensland, QLD
- 2 reviews
- Verified customer
Pre-existing Condition
First, but not the last time, I have used TravelCard. They understood that even though I have a pre-existing condition I am still very fit to travel and enjoy myself. Staff via the internet and telephone ensured the set up of my insurance policy was painless. This happened after days and days of contacting, or trying to contact, other companies and their denying me coverage.
And the price was right!
1 comment
Customer ServiceTravelCard Real-Time Travel Insurance
Hi The Mod Con,
Thanks for your great review! We’re delighted to hear about your positive experience with us.... Read more
Thanks for choosing TravelCard Insurance, if there’s anything else we can help you with in the future please don’t hesitate to contact us. Regards, LachlanSimilar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with TravelCard Real-Time Travel Insurance
Leonie AVictoria
- 2 reviews
- Verified customer
Quick and Easy
This was my first time using TravelCard Insurance and although I was fortunate enough not to have a claim, i found the setting up of my insurance needs quick and easy.
1 comment
Customer ServiceTravelCard Real-Time Travel Insurance
Hi Leonie,
Thanks for your great review! If there’s anything else we can help you with in the future please don’t hesitate to contact us.... Read more
Regards, LachlanSimilar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with TravelCard Real-Time Travel Insurance
- Verified customer
Great Service!!
Unfortunately my husband got sick & we on the Doctors advise we had to change our return flights, we had great support from Travel Card. This company are very easy to deal with.
1 comment
Customer ServiceTravelCard Real-Time Travel Insurance
Hi Debbie,
Thanks for your great review! We’re delighted to hear about your positive experience with the TravelCard and our timely claims process.... Read more
Thanks for choosing TravelCard Insurance, if there’s anything else we can help you with in the future please don’t hesitate to contact us. Regards, LachlanSimilar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with TravelCard Real-Time Travel Insurance
- Verified customer
So far so good, smooth service and a good price.
No claim needed yet, but system seems efficient and price competitive. No need to write 30 words, nothing more to say. Just takes more time and discourages people from doing reviews.
Similar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with TravelCard Real-Time Travel Insurance
Questions & Answers
Flossasked
Now we have a pandemic announced We basically have no travel insurance! Do we get a refund on our premium paid, since you are not going to be covering us
2 answers
Customer ServiceTravelCard Real-Time Travel Insurance
Hi Floss,
Please contact us on 1300 123 413 and we will be happy to help you with cancelling your policy for a refund.
Regards,
Lachlan
I’m enquiring about Level 4 travel ban. Are we entitled to a refund on premium paid???
Flossasked
If our pending trip is cancelled due to pandemic do we get a refund of our premium paid Purchased on 10/1/2020?
1 answer
Customer ServiceTravelCard Real-Time Travel Insurance
Hi Floss,
If you have canceled your trip and would like to cancel your policy for a refund, please contact us on 1300 123 413 and we will be happy to help.
Regards,
Lachlan
Terry Basked
If the airline cancels the flight am I still covered by insurance?
4 answers
Customer ServiceTravelCard Real-Time Travel Insurance
Hi Terry,
Your coverage will depend on the reason for why the airline cancelled your flights e.g. Strikes, weather, hijack, civil protest or accident.
Generally if the airline cancels a flight due to something that is within their control like engineering issues or issues relating to the operating of the flight e.g staffing requirements then there would not be coverage.
We advise that if you are overseas and your flight is cancelled please call our on trip assistance team on +61 2 7909 2777 OR if you are still in Australia and would like further clarification call 1300 123 413.
If we need to cancel out trip, due to unforeseen circumstances eg illness does insurance cover all the accommodation cancellation fees as well as airfares?
Customer ServiceTravelCard Real-Time Travel Insurance
Hey Terry,
Cheers for your enquiry.
Regarding cancellation due to illness, we will require medical documentation to confirm you cannot travel. In addition to this, we require confirmation of the diagnosis and the date of diagnosis. It’s a policy requirement to determine if the condition that has caused you to cancel is a pre-existing medical condition or not.
Please contact our claims team if you wish to discuss further
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Customer ServiceTravelCard Real-Time Travel Insurance
Hi Carole,
Thanks for your great review! If there’s anything else we can help you with in the future please don’t hesitate to contact us.... Read more
Regards, Lachlan