Ok...so we were on a 48 day World Tour with Trip a Deal. We sailed on the Costa Victoria..and after ports closed due to the pandemic, Trip a Deal did nothing. Costa flew us home. No word from TaD re reimbursement. Emails answered after 7 or 8 days, if then. This agent should never be allowed to trade again. A lot of angry passengers are trying to contact them....Julie.

Once they have your money that is the end of any commitment they have to you.
They will not answer emails phone calls or help you in any way if your tour goes wrong.

I booked in good faith Quite a lot of money now happily negated by my insurance company
Which is there’s
But travel insurance secured at the time of payment
Months before the pandemic
So now ....
Jan Estens

Has anyone else noticed the sudden burst of 'glowing' reviews? So many hundreds of distressed and angry customers and then this rash of positive outcomes. Really?? Notice how there are no details of the trips, credit or postponement arrangements in these positive reviews, unlike the many many more genuine reviews. Quite incredible. (For instance, who would purchase 3 trips without trialling one with the company? ) If only I might be offered a satisfactory outcome .......

Thank you so much for the email last night regarding booked trips. You guys are legends and I am feeling very happy that you have given us such good options. Thank you so much. I have 3 trips booked with you this year. Highly recommended

The customer service team have been outstanding on Messenger - fast responses and understanding service. I have a great outcome from my cancelled trip - couldn’t be more pleased with their work.

We are booked to travel in September but this looks unlikely. If this is frustrating for us, please spare a thought for how frantic it must be for staff at Tripadeal trying to sort out many thousands of cancellations. We know we are (almost certainly) not going so can only wait patiently to see how it all plays out.

I did the Turkey/ Egypt &Jordan tour on the 2/3. I travelled solo, Amazing tour guides. Fantast group. Especially in Turkey, Accommodation was fantastic and the meals were delicious. Sadly missed out on Jordan due to Covid19. Tripadeal organised new flights home. They were amazing at keeping us updated the entire time. Can't wait to travel with Tripadeal again when this ordeal is over. Offered a $300 travel voucher to use 2021 but hoping to claim the rest back through insurance.

Tripadeal was recommended to us by some friends who enjoyed their tripadeal last year. We booked last November for travel this May 2020. It must be safety and well being for human lives before profit. Thank you for our credits.

My sisters and I were booked to do a big trip to Europe together. Looks like we will be doing it in Australia instead! I just had a lovely chat with a TripADeal worker named Lisa, she was so helpful. I know a lot of people want money back, I am just happy that the company are still around and I will still get my holiday with my sisters.

My wife and i have paid $21000 for a holiday to the USA Canada and Alaska as with the rest of the reviews
no correspondence no refund as far as im concerned your thieving dogs that should be held accountable and you should be made to refund everyone's money. I need the money back to survive Covid 19 as we will run out of money soon because of a lack of work.I bet the 2 directors are sitting back thinking what stupid people we are for wanting a refund while you are drinking champagne and have a good time with your ocean views.Calmer is a good thing hope you get yours and you will but unfortunately you will get my money-your thieving dogs.

Just got off the phone after receiving my offer for our cancelled travels in late May. The lady I spoke to was very helpful after I needed some further explanation about the credit I was offered. I am not too happy about the supplier fee, but from what she has explained it sounds fair, she honestly has helped me understand the process behind how they work as a travel company. It’s pretty interesting. Here's to hoping tehy will make it through this mess so I can rebook maybe an Australian trip 2021.

Took the credit for our planned trip to India. We were originally offered a credit that needed to be used this year but I think because of the governemnt ban on travel our offer changed. Glad the offer changed. no way I was going to India this year. The new offer is great. We are giving trip a deal a chance here and hope they are still around to honour the credit when things settle down dont think I could ask for more with everything considered. I want to travel around Australia this year please put up tours that are cheap for our healthy country

I get it, it’s complicated and travel is in a bad way...didn’t hear much at first but they were true to their word and through came the credit voucher. I thought I’d lost everything so I was pretty happy with the credit. It will be holiday time for us when all this blows over!

Given the circumstances I feel that the outcome for credit voucher provided by Trip A Deal is not bad considering what other businesses are offering. Yes, we’ve been charged a fee, but all things considered, we’d rather to pay it to be able to have options to travel in the future that better suit us and not lose out completely.