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Saji
- 6 reviews
- 3 likes
Great service
Like the idea of actually getting car rental cover without the rental company taking a cut..got covered for a lot less than what the rental company wanted. But no claims made.
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RussellDarwin
- Verified customer
What it Doesn't cover!
The claim was paid less admin fees. This is stated in the What we Will Not Pay section of the PDS. But without knowing what these fees could be it's of little use in making a purchase decision. The admin costs to me were more than the amount I saved by using the TC insurance instead of buying from Enterprise. Lesson learned.
1 comment
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Kevin PMetropolitan Adelaide, SA
- 5 reviews
- Verified customer
Always Good Value
Easy to set up on app and always half price of rental company.
Never Had to make claim, but dont hope to either
Always get email with cover, and details
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Review collected in partnership with Tripcover
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Excellent Service
I didn't have to make a claim but had questions and needed to change the detail in my policy. This was handled in a friendly and professional way via email chats!
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- Verified customer
Stops the rorting of insurance premiums by car rental companies
Absolutely a fair price for excess cover for car rental.
Simple to set up online.
I've never needed to make a claim in several dealings with tripcover so I cannot speak for customer service, but I certainly hope it would be as per other positive reviews I've read.
BZ
1 comment
Desmond S.Tripcover
Thanks BZ, If you or any of our customer's claims process has not been satisfactory you can contact us directly at email @ Tripcover.com.au and we will get in touch with Allianz to see what we can do. We are on your side :)
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Review collected in partnership with Tripcover
Will_ZSydney
- 2 reviews
- 2 likes
- Verified customer
Good value, great customer service and easy claims
Great value excess insurance (or "secondary insurance" as they call it in the US) to cover rental car companys' standard excess in Australia.
Customer service is also very helpful over the phone for anything that can not be done on the website.
Tripcover policies are issued by Allianz Global Assistance and I found claiming to be generally quite easy, as long as you supply the paperwork and evidence to support it. Unlike other travel insurers they do not usually require the originals to be mailed to them.
1 comment
Desmond S.Tripcover
Thanks Will, some useful information for me as well as potential customers.
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MartinMetropolitan Adelaide, SA
- Verified customer
Great service.
Simple process and very helpful staff. I had a query about renting across 2 States on consecutive days (but with different rental agreements) and received an immediate response to my email. The product offers good options for cover, great value when compared with others in the market and I will definitely be back with Tripcover next time I rent a car.
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Review collected in partnership with Tripcover
- Verified customer
something to think about
i only found out about you through a friend who hires out cars i think your services should be more widely advertised as the service and price is right on the mark
1 comment
Desmond S.Tripcover
I agree in part, but we mainly rely on word of mouth and reviews such as yours.
It is an expensive process doing pure advertising, especially for a new category of insurance. Hopefully slow and steady will win the race.
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Review collected in partnership with Tripcover
Good value Australian car excess insurance
Good cover cost for car rental i Australia. No slug for older driver. Cost better than others looked at, no un-required frills, around $6 a day, whereas car hire companies 3 times this per day.
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- Verified customer
2nd time i've used trip cover and will continue to use it!!!
Great value and easy to use. I saved nearly $100 by using trip cover instead of going through the rental company and only takes a couple of minutes to set up. Excellent.
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Review collected in partnership with Tripcover
GarryLaunceston
- Verified customer
clicked tax invoice but not sent
Hi all
I clicked for tax invoice but not sent,two emails but no Tax Invoice and no link to resend,now have to waste time chasing it up,
But this is one of the best priced insurance
It would be nice for them to read this review and send invoice (lets see if they read them :)
Cheers Garry
3 comments
Desmond S.Tripcover
Garry can you check your spam folder, your bigpond and our emailer does not seem to work well together. I will resend the invoice now.
Hi
Was not in spam folder or junk
Desmond S.Tripcover
Resent it again Garry, hopefully you get it.
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Review collected in partnership with Tripcover
- Verified customer
Nice and easy to navigate website and affordable.
The site was very easy to navigate around website and also called the customer service line and they were very friendly and helpful. Also very good value for money. Would recommend.
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Review collected in partnership with Tripcover
- Verified customer
sooo good
I cant believe the money ive saved by dealing with Tripcover instead of going through the rental car company.
Quick and easy, no hassle will not hesitate to use them again and again
Rob
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Review collected in partnership with Tripcover
- Verified customer
One of the better online experiences...
I find tripcover good value, easy to use and flexible. Purchasing the initial cover was easy, straightforward and inexpensive. I couldn't figure out whether or how I could extend my cover online, so I called customer support, who answered quickly and within a minute or two my cover was extended.
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Review collected in partnership with Tripcover
Bugsy
- 2 reviews
- Verified customer
Amazing price for cover
Cannot believe how much cheaper than anywhere else I looked Tripcover was. Hopefully I don't have to make a claim but at least I can relax and enjoy my trip without worrying about a huge excess if anything does happen. Very satisfied with their service. Yvonne
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- Verified customer
Best insurance cover
Tripcover is the best insurance company I have ever used. Their prices are reasonable and their service is outstanding. I would definitely recommend this service to anyone who is looking for cheap insurance when hiring a rental vehicle.
1 comment
Desmond S.Tripcover
This review is going into the pool room! Thanks Anthony
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- Verified customer
Very cheap, very easy and quick to get a quote and apply. Excellent!!!!!
Very cheap, very easy and quick to get a quote and apply. Also, it covers tyre and windscreen, and you can pay by PayPal, so no charge for credit card! Highly recommended. Excellent!!!!!
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- Verified customer
Excellent product
A top quality, easy to use website for an excellent product. I have introduced it to family and friends. But what will I do when I turn 76 in 2018?
1 comment
Desmond S.Tripcover
We are working on this Alan.....coming soon.
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DmitrySydney
- Verified customer
by far the best insurance company I dealt with
Whole process of rental car insurance claim was extremely easy and transparent. No hidden catch, no excessive paperwork, no need to call different departments to find our what is happening to your case. They simply paid what was promised
1 comment
Desmond S.Tripcover
Wow Dmitry, thanks for the great review, I am so pleased that we (Allianz and Tripcover) could fulfill your needs & expectations
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- Verified customer
Very Good
Very nice products
It was very easy to set up
Cheaper cover and good value
We will keep in mind to use this trip cover
And introduce to our friends
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Review collected in partnership with Tripcover
Questions & Answers
Peterasked
can I get a quote for an excess of $5000?
1 answer
Desmond S.Tripcover
No sorry we only have $4000, $6000, & $8000 policies
Gareth Jasked
Im planning a trip to Austrailia for a wedding. I want campervan excess cover of between $5000-$7000 AUD.
My trip is from 11 Sep 20 to 6 Oct 20 (25 days) and although I will be parked at various camp-sites between Cairns and Brisbane during this period, I will be driving between camp-sites. I'm an Institute of Advanced Motorist (HGV Trained) and never had a "at fault" accident in my 33 years of driving but you cannot rule out a Kangaroo jumping out in front of you in Austrailia. Can I get cover for the whole excess?
3 answers
Hi Gareth,
You’ll have to get in contact with tripcover direct, maybe via email and they will answer all your questions.
Desmond S.Tripcover
Hi Gareth yes we can cover you we policies for up to $4000, $6000 or $8000
Thank you both. I have looked into this and the saving I will be making over the hire companies nil excess policy will be over $1200. The extra holiday cash in my pocket will be spent on local ativities whilst touring in Austrailia and I will be giving $200 to the Fire Damage Fund as a token of my appreciation to you both. Can't wait for the start.
Vladimirasked
I am 76 years old. Can I still get cover ?
2 answers
You need to check with Tripcover
Desmond S.Tripcover
No sorry Vladimir the Allianz policy only goes up to 75
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Desmond S.Tripcover
Hi Russell, thanks for the feedback I am still waiting for Allianz to get back to me on this issue and how to improve our information on our site and to redress your out of pocket expense to some degree due to our lack of disclosure.