This is the listing for TVSN (TV Shopping Network), it is a separate entity to Show TV Shop. For the Show TV Shop listing, please click here.
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Reviewer Photos & Videos
Rani
- 2 reviews
Outrageous postage & handling
I am (was) also a long standing customer with tvsn, 15 years in fact or shall I say now ex-tvsn customer! New management has resulted in ridiculous postage and handling charges for every item purchased in the one order, it's just not worth it, with faulty goods and bad customer service, obviously been a directive from management. New tvsn management is so out of touch with greed been their number one priority! Will never shop with tvsn ever again! Surely they read customer reviews as the majority is pretty damning! If they were concerned regar...Read more
ding all the negative feedback especially regarding p&h charges they would have addressed that issue, but obviously they are not concerned! Shop elsewhere people-there are better deals out there than tvsn if you compare pricing, quality and postage. I am personally now hooked on OpenShop with my favourite ex- tvsn presenters! There are also so many other online shopping avenues who offer better deals with free postage and amazing incentives. It's so dissapointing as tvsn used to be an amazing shopping channel, ... December 17th 2022 Update: Delonghi Nespresso Gran Lattissima Coffee Machine..... Would like to give zero stars but not possible!! In regards to the Delonghi Nespresso Gran Lattissima Coffee Machine advertising on TVSN show on Tuesday 17th December 2022 for $749 +$9.90. Misleading Price regarding the Delonghi Nespresso Gran Lattissima Coffee Machine model EN650B/W BLACK OR WHITE. What an absolute rip-off., I purchased one at Harvey Norman and it is still advertised for $649 +$50 credit, The Good Guys are advertising the same machine for $699 with $50 coffee credit! Cannot believe how misleading TVSN is! The coffee capsules are not free that's why they have overpriced the coffee machine! Absolutely ridiculous, such deception.Similar opinion? Write a review on ieatwords.com.au!
Jeffrey ShowlerCentral Highlands and Goldfields, VIC
- 9 reviews
TVSN Homeshopping Network is Disgraceful, Items being Sold are Markedup Prices, then from Retail Stores
Very Dissatisfied with the Products Brought, they Claim Only Available to them or by TVSN, when in Fact Retail Stores have the Same Products, without the Markups, and,Delivery Costs Involved, Various Items brought from them From LED TV's to DSLR Digital Camera's, to Kitchenware
2 comments
Paul, don't Lie' - Seriously, it's called Paid TV Advertising, and what you sell is not Exclusive to TVSN, yeah Maybe some Companies like Sony, and Nikon and a Few other Products are Exclusive to TVSN... Read more
, for 4wks, then after that General Public Can buy the Exact Same Products Sold, without the Marked Up Prices, and Postage Costs, and your Free to Air TV Prices you have to Pay for also too, thats why on Free to AIR TV, TVSN Only advertise very, very late at Night or in the (AM) Morning, when everyone's Asleep, as you'll get the Cheaper Advertising Rates/Commercial TV Air Time - Exception is a Dedicated Channel on Foxtel, then still your paying them a Fee too - End of the Day, Retail Stores have what you Sell, as do other e-Commerce Online Stores and Shows too, with Next to Minimal to No Markup Prices, Either ...Similar opinion? Write a review on ieatwords.com.au!
Return and refund under 2 yr warranty
I bought a tefal steam iron from Tvsn in 2017, only used a few times, wasn’t impressed with it, and as had passed 30 day money back guarantee time, I just left in cupboard and bought a cheap iron. I was very sick and didn’t actually realise there was a manufactures 2 yr warranty, so went contacted tefal, who referred me to a repairer. The item had been discontinued and couldn’t be repaired, so I was advised to return to Tvsn, which I did.
Tvsn returned to me, saying”the item shows signs of wear, and contact tefal.
I contacted Tefal, they said T...Read more
vsn was liable for the 2 yr warranty as I wanted a refund. I was getting really upset by now I contacted Fair Trading, gave all facts, and they contacted me and said Tvsn had agreed to a refund, All I had to do is return item, with a few details, All this took over a month, the refund has supposedly been paid to my account, the Bank I’ve been in touch with over 10 days (no money) No apology for all the running me around, No reason for the refusal in the first place I’ve been a customer for over 20 years have spent thousands of dollars with them Now the Bank is screwing me over, I’ve had no money for food for a week as I was depending on this money, also I’m on a pension and am 70 yrs old I’m disgusted at the way I’ve been treated, like an old dirty shoe, as well as being suicidal, this has almost tipped the scales for me I don’t have anything good to say about the refund service they have, or the attitude of the person who handled this complaint
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L. Lisa WilsonSydney Surrounds, NSW
Excellent Choice of Product and Service
Have been shopping with TVSN since 2004. Excellent range of everyday and specialty items. Have had no problems returning products. The 30-day money back guarantee on all products is a huge plus. No hesitation in recommending.
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Ray LangtonPerth, WA
- 2 reviews
- 3 likes
False advertising
On tues night, 24/09/19 TVSN were advertising a 65" tv for sale at$999. This was at 8.00pm wst. After trying for over 20 mins to phone and/or contact their website we found out that it was a pre recorded event that happened on the previous Sat night and that hey had sold out that night.
Seems very fraudulent to advertise for sale something that you haven't got.
My lack of trust in TVSN has not improved.
Ray L
1 comment
Paul C.TVSN (TV Shopping Network)
Hello Ray
All TVSN programing that is not 'live' is flgged in the botttom left hand corner as 'Encore'. During encore programs stock levels will vary from what was presented in the live program.... Read more
Regards PaulSimilar opinion? Write a review on ieatwords.com.au!
DMBSouth East Queensland, QLD
JUST DON'T HAVE A PROBLEM
I am giving them a 1 star rating because of my recent problems. If I was doing this 2 months ago, I would have given them a 4 star rating.
I have been a satisfied TVSN customer for a few years now so I don't understand why I am having such a difficult time remaining a TVSN customer.
For 5-6 weeks now I have been unable to access my online TVSN account or make an online order. I have reported this twice to the call centre. The first time she said she would refer it to their IT people who would be in touch. I didn't hear anything further. Th...Read more
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MichaelSydney, NSW
Wouldn't buy anything
I bought a massage chair 2 years ago Vinyl head rest was falling off. I was lazy to ring and complaint and obviously they wouldn't entertain my complaint. But I would never buy anything from TVSN
2 comments
Paul C.TVSN (TV Shopping Network)
Hi Michael
Sorry to hear you are experiencing difficulties with your massage chair. Please contact TVSN Customer Care on 13 23 10 and we will investigate further.
Paul C I have done already done that and sent a label with serial number details and picture of the problem as well. I was told that its not possible as it was older chair and i am apparently not the owner!!
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Miranda Carmen KIllawarra, NSW
- 3 reviews
- 6 likes
Postage rip off
Bought a few items from this mob and have had to return one called oven wave. Was nothing like what was presented so have to send back. Postage cost me $11.00 rang to ask to be reimbursed. Was told I can have a voucher for my next purchase. Never buying from this mob again so out of pocket. Post office said this was the worst mob for this. Beware.
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OzzyMaraPilbara, WA
- 2 reviews
TVSN ROCKS!
I have been shopping with TVSN for 20 years and hand on heart have never ever had a problem! Customer care with TVSN is absolutely faultless...they really care! Products are researched and backed up by the company.
Their 30 day money back guarantee is great.
You receive vouchers etc etc!
Love love love TVSN!
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Appalling customer servic
I purchased 12 bottles of Flora probiotic.
I paid $29.81 for delivery.
The transport company tvsn uses for this item is FASTWAY COURIERS. They attempted delivery at 8.15 am . I contacted them to arrange another delivery time. They refused to schedule another delivery . I was told I had to do online or collect heavy box from a collection point. The email address I was given kept bouncing back. I called tvsn to reschedule delivery twice.I asked to speak to management. After being placed on hold for a few minutes, I was told that since they attemp...Read more
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Pete Williamson
- 2 reviews
Easy to use
In today’s hurly burly world it can be a blessing to use a shopping service from the comfort of home. My wife and I have found the service to be reasonable and efficient and will always use it where possible.
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lizzydotSouth East Queensland, QLD
- 3 reviews
Love tvsn
Absoulety love tvsn prices r fantastic speed of recovering orders r fast return policy is great and they reward u with vouchers to spend love love love them would recommend to everyone who does online shopping
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RaeleneMetropolitan Adelaide, SA
Very disappointed
I purchased the sleep inner beauty support and the turmeric was so strong and hard to drink, I had the right dose and it burnt my stomach so badly that I had to go to the drs and now it’s to late to return the product for a refund .The worse part being it was meant to help you sleep and it had no effect at all. Last time I’ll be buying anything like that in the future.
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MarthaMetropolitan Adelaide, SA
- 5 reviews
- 1 like
Love it!!!!
I am a new TVSN junkie..... I made my first purchase last week and BAM it is here already.... Product lived up to my expectations. The range of products are not all to my liking - a little old fashioned I think but when I found what I was looking for I was happy.
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The reviewer stated that an incentive was offered for this review
KerynSouth East Queensland, QLD
- 4 reviews
- Verified customer
Love this shopping channel
I just love shopping on this site. There is a huge selection of products and they offer a interest free payment plan over a couple of months depending on the purchase price. It's great being able to watch a show live before purchasing a product.
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Silver starGreater Melbourne (Metropolitan), VIC
Too slow to process refunds.
Quality is uneven, some products are excellent, others cheap and nasty. Quality control needs to improve.
My real problem is the very, very slow refunds . I would guess they keep my money in coffers to collect interest or aid cashflow. Whatever the reason, it seems to be a policy to pay refunds as slowly as possible. Also loathe new site, no meaningful response to feedback. So sorry to loose Niki V. Happy to find Justine and Carla and Niki on new channel.
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TVSN is obviously worried
Obviously TVSN are worried with the new 'openshop' opening today. With Justine, Nikki and carla as presenters
Cant believe how many times today tvsn presenters have thanked loyal customers, how they have been on air for almost 24 years, extra loyalty points etc etc.its just too late!
Sorry too late for me, i have been a customer for over 20 years but cant believe how bad the channel is now especially with P&H charges.
I have saved so much money buying elsewhere withe free P&H and afterpay is fantastic, both of which the new channel has
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DisappointedSouth East Queensland, QLD
Worst company ever don’t buy from them
Worst customer service taken extra payments out of my account tried to call multiple times asked to speak with a manager they have refused to let me would not recommend them to anyone
I had made an arrangement to have two payments taken out one for $74.74 and another for $100 they took the full $174.74 and are still saying I owe the $100 and keep trying to take payments out of my account adding $4.95 dishonour fee to each attempt when it has been paid in full so so disappointed will be making a formal complaint with the ombudsman as their customer service is disgusting and dishonest they don’t listen to you speak over top of you and hang up on you so frustrating
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Gabell18Peel, WA
- 2 reviews
Never again!
Took the full $2500 dollars from my account instead of the 10 part payments they were supposed to take, leaving me BROKE. It’s been a week and I’m still waiting for them to refund my money.
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- Verified customer
Why bother?
I was an enthusiastic TVSN customer until recently and I have now given up on trying to get any customer service out of them.
Any enquiry or complaint emails go unanswered, until prompted, and then the standard answer to an email is to contact the call centre since they are "open 24/7". Well if I wanted to talk to someone on the phone I would have done so in the first place. In these days of online shopping, email correspondence and customer contact should be fast and efficient. Also postage costs have always been exorbitant but now they are ...Read more
just an insult. There is no longer any postage discount on multiple orders and this change was phased in in a very sneaky way. When I emailed to ask about this there was no honest response to my question, just the standard.....call us 24/7! Questions about products that are on air .....no useful response even with repeated emails. Asking where my money is after a return.... tried to tell me my item wasn't sent back within 30 days. It was, they just hadn't bothered to process it. The app also continually drops out so the only reliable way to order is on PC. Not good enough. There are plenty of other online shopping experiences that offer exemplary customer service and while sadly there are still a handful of brands on TVSN that I would be interested in, I just won't bother anymore.Similar opinion? Write a review on ieatwords.com.au!
Questions & Answers
juliaasked
hello tvsn after reading all this negative stuff i am really worried about my black diamond bracelet i got from you some years ago and i would like to know if it was really worth the price i paid i cant remember how much i paid for it but it was in the thousands i remember that it was untreated but now i see that the paper work said it was treated after all so paul please dont tell me ive been duped kind regards from 2255173
2 answers
Hi Julia ... Take your bracelet to your reputable Jeweller and have it assessed and valued. I don't think TVSN will help you now that they have your payment. I will be surprised if they do. Best to buy local from Jewellery businesses that have been recommended, ask your friends and family to help you find a reputable professional. xxx
This poor lady left a review. I fear this is their overall attitude to customers once they have their money:
"I had been a customer for many years, but after a refusal to refund me for a broken necklace I closed my account yesterday.
My husband bought me a 9ct gold necklace for our 20th wedding anniversary. I only wore it 5 times before it broke. I emailed customer service and they told me to return it - so I did.
The returns department flat out refused to refund me (or even credit my account) because I had worn it and they are sending it back to me. I would expect it to last longer than 5 wears TVSN. Jeweller can't fix it due to the rope design (I already checked before sending it back). So happy 20th wedding anniversary to me. All I have to show is a broken necklace which is only good for scrap.
This is not the first piece of jewellery that has broken. I have had sterling silver items which I didn't return. I chose to return this one due to the cost and sentimental value.
So good bye TVSN. This decision coupled with the outrageous change to the postage you charge has lost you a customer."
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Paul C.TVSN (TV Shopping Network)
Hi
Sorry to hear you are not satisfied with your TVSN shopping experience. Some of the products offered by TVSN are exclusive however as you correctly state above this is not the case with every product.... Read more
When advertising products TVSN only make 'exclusive' claims to products that are genuinely exclusive to the business. Regards Paul