Don't know how it can be a full online bank! Can’t even verify my account - Drivers license, Passport and Medicare card all failed. Still waiting for a reply of my email sent six months ago! Extremely poor customer service! Funnily you can transfer money 'in' without verifying your account but cannot transfer 'out' without verification! Stay away!

Online bank with antiquated practices. I spent 50 minutes on the phone being told I can not access my money without a confirmation letter arriving VIA POST.... What?!
No customer service what so ever! The only word in their vocabulary is "can't"

Don’t waste your time with this pathetic excuse for a bank. Can’t even verify my account Drivers license, Passport and Medicare card all failed, print out a form and drop into Auspost days ago and I need the money for a homeloan yesterday!!! Get your $#!+ together!

I left Ubank for CUA because ubank did not offer POLi payments online which i needed for some online Australian sites. Other than that Ubank is a self sufficient online banking service with expense income graphs online.

Avoid this so called bank at all costs! Can't update address or new phone number over the phone which means you have to print out a form, fill it out and then take it to a post office with 100 points of id then wait for ubank to receive it and update your details before you can access your own money. I am with two other banks that updated my details over the phone with no problems at all. It has been 2 weeks I have not been able to transfer money from my account and I can't wait to be able to close my account even though I'm sure that will be a whole new drama!

put money in, took money out, took out a home loan, read and understood their procedures and never had a problem after 7 years. Always given appropriate advice on phone help.

I was trying to use Ubank to buy a house. After I submitted all the documents they wanted, they kept asking new documents. After I submitted all the extra documents, the processing stops there .. so I went to CBA and got my mortgage done in 2 hours, then I deleted the application there, then they called me and said my mortgage paper is done.... what a time waster, I m not going to use them anymore.

After 8 years of not been with this bank they still send me emails. Even the customer service could not close the account. I even tried to unsubscribe. I even rang up customer service and gave all my personal details. No wonder I took my money out of that bank. The service is terrible!! Be warned, don't go with this bank or they will never leave you. Just like a bad smell.

It used to have good rates but now other banks are catching up, closing the gaps therefore there only competitive advantage are vastly diminished. It is really not worth it if you need to transfer money in and out especially running a business.

I answered all the security questions correctly in an effort to transfer some money but they have blocked my account because I don't sound my age??? I now have to take time off work to go to the post office so I can verify who I am even though I have already done this. Do not open an account with this bank if you want access to your money! I have given one star because you have to but it deserves -5 stars!

Online Verification doesn't work! Have to go into post office which obviously I have to take work off for an hour to do. Completely defeats the purpose of a bank with no branches! Didn't even know I was not verified or that I had to do this before I could access my own money, until I needed to withdraw some of it in which case I am told that I am debit blocked. Then the site won't allow me to verify myself and continues to sign me out for no reason. Since this will take several days I am late paying the bill that I needed to pay.

Do not waste your time with this bank we have been nothing but stuffed around with them they approved our finance then unapproved it due to them not giving us the correct information in the first place and then approved it after 100 phone calls. Told us that they would call / email never received anything back terrible terrible customer service. Don't even get me started on how slow they are, promised us IN WRITTING that we would have approval by a certain date and never delivered .... No one knows what is going on and don't know who is running the show there obviously clowns.

Biggest pain in the arsss bank I ever did have to deal with. I opened an account 10 years ago and never used it, been trying many many times to close it down, always more hoops to jump through or refusals to get it done. Still trying...