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Reviews

2.1

362 reviews
5
(90)
4
(8)
3
(5)
2
(18)
1
(241)
  • Product Quality
    2.5 (24)
  • Return Claim MadeYes (4) · No (26)
  • Customer Service
    2.7 (25)
  • Transparency
    2.4 (24)
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debjmak

debjmakFar North Queensland, QLD

  • Verified customer

Ultratune Cairns

published

$480 for a basic oil filter, oil change & check over?
I have used Ultratune for years but not any more
Expensive oil apparently - should have taken cue from the lexus in driveway

Return Claim MadeNo
Store LocationCairns city
willcarterart

willcarterartGreater Melbourne (Metropolitan), VIC

Fitzroy Melbourne Ultra Tune

published

In comparison to some other roadworthy inspection providers they seemed quite overpriced with their roadworthy certificates.

There were, in my view, some false repair/replacement issues raised in the roadworthy inspection that I don't agree with.



Return Claim MadeNo
Store LocationFitzroy
Nomes

NomesSouth East Queensland, QLD

  • 4 reviews
  • 1 like

Morayfield are liars

published

Had a service done was told needed a diff rebuild on my car at a cost of $3300. Got a second and third opinion both with the same result that my diff was in perfect running order no metal in oil as stated by Ultra tune Morayfield they drained the oil and showed me and it was fine
Also Ultra tune broke my air filter case and added it to the quote for diff repair

Customer Service
Transparency
Product Quality
Return Claim MadeNo
Store LocationMorayfield
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Disgusting ad

published

My family has been so dissapointed by the ultra tune ads that have been showing constantly throughout the Australian Open. They are degrading to women, unnecessary, and unprofessional. I have used your services in the past but I refuse to in the future now.

Fair Go

Fair GoAdelaide

  • 4 reviews

Farewell Ultra Tune !

published

We have always used Ultra Tune for servicing all my family members vehicles.

NOT ANYMORE ! Deeply offended, as is my wife, sons and daughter who all own their own vehicles which were being serviced by UT.

We are embarrassed to be associated with UT due to your narrow minded, pathetic, sexist advertising and choose to no longer continue our association.

So angry !

Customer Service
Transparency
Product Quality
Return Claim MadeNo
Store LocationN/A
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Deb

Deb

  • 2 reviews

Offered Roses but Smelt a Rat

published

Was initially charmed by home drop and pick up service. Quoted $285 for indicator stalk + installation. Seemed overpriced so I did my own research. They lied to me and told me the part was $120 when in fact the retail price new was $85 and would've been cheaper wholesale, therefore they wanted in excess of $200 just for a 15-30 min job! Lucky I did my research first and only spent $100 total on good used part and installation at Charlestown Steering. Saved myself $185!

Customer Service
Transparency
Product Quality
Return Claim MadeNo
Store LocationGateshead NSW
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Lee

LeeGreater Melbourne (Outer), VIC

Disgusting sexist ads

published

I am appalled at the ads that Ultratune continue to show. The only positive that I can see is using the ad as an opportunity to discuss as a Father with my three teenage sons how important it is to respect and not objectify women. Never will use or recommend their service. No doubt the individuals who work at these centres are good people who have been let down by their senior management from the dark ages.

Roger and Helen Hollard

Roger and Helen HollardGreater Melbourne (Metropolitan), VIC

Embarrassing sexist vulgar inappropriate and out of date

published

January 2020 ad is out of place in current advertising. My 16 year old granddaughters are embarrassed by it, my 20 year old grandson is embarrassed by it, my wife and I are amazed this sexist, demeaning to women, advert can find a place on TV. Had our car serviced early January 2020 at Ultratune Brandon Park. We will never return.

Return Claim MadeNo
rose5121

rose5121Greater Melbourne (Metropolitan), VIC

  • 2 reviews

Altona north product review.

published

I booked in for a major service. When I dropped my car off, l explained that I did not want to spend to much on any major works over and beyond my major service. I did ask them to phone me anyway and I would make a decision weather or not to go ahead with any large repairs. I paid $250 for just about nothing. No oil change, no spark plugs etc. $174 went on Waste, workshop fees and Labour cost, $80 went into a supposed service. Scott is no longer managing this store and We will no longer take our cars to be serviced there. I have to now take my car for MAJOR service elsewhere .

Customer Service
Transparency
Product Quality
Return Claim MadeNo
Store LocationAltona north, Miller's road
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W Mills

W MillsTarlee, South Australia

  • 2 reviews

Don't go to Gawler Ultra Tune shoddy workmanship and very rude staff

published
Customer Service
Transparency
Product Quality
Store LocationUltra Tune Gawler South Australia
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Sam

SamMid North Coast, NSW

  • 2 reviews

Leaves alot to be desired and an empty wallet!

published
Customer Service
Transparency
Product Quality
Return Claim MadeNo
Store LocationCoffs Harbour
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gabi1959

gabi1959Connewarre, Victoria

  • 18 reviews

Hoppers Crossing Ultratune- The BEST EVER

published
Customer Service
Transparency
Product Quality
Return Claim MadeNo
Store LocationHoppers Crossing
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Ronnie

RonnieGreater Melbourne (Outer), VIC

  • 8 reviews

UltraTune Ferntree Gully. Rip off.

published
Customer Service
Transparency
Return Claim MadeNo
Store LocationUltraTune Ferntree Gully
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1 comment
Ronnie
Ronnie

So disgusted by the sexist ultra tune ads

published

So disgusted by the sexist ultra tune advertisements sexualising women. They are disgraceful, demeaning and I am deeply offended. I will never have my car serviced at ultra tune. In this day and age I would have thought that standards have improved. These ads take society back to the dark ages. Disgraceful. I am lobbying with my wallet by NEVER going to ultra tune. What kind of society are we living in if we tolerate this kind of sexist, mysogenistic behavior. I am appalled.

Return Claim MadeNo
Jackie

JackieSydney

  • 3 reviews

Dodgy- Ultra Tune Drummoyne

published

Asked for full service according to log book but they didn't do part of the service which resulted in a transmission failure in my car a few months later. I lodged a complaint with Fair trading and then the owner Tan lied to fair trading saying I told him I did not want that part of the service done. I just asked for the log book service and because he didn't do it properly he lies to get out of the error. DO NOT TAKE YOUR CAR HERE if you want to drive a safe car.

Return Claim MadeNo
Store LocationDrummoyne
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Anna

Anna

  • 2 reviews

Terrible

published

Ultra tune Nowra. Took my mazda 3 in for minor service and 3 tyres. Tyres were $130 each. Okay. Bit pricey but I could live with it at $390 for three new tyres. What I cant live with is the remainder of the bill. $320 for a minor service??? On a Mazda 3? You must be kidding. Never ever again.

Customer Service
Transparency
Product Quality
Return Claim MadeNo
Store LocationNowra
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Brian F.

Brian F.Sydney, NSW

best car service

published

live in Elizabeth Bay and was staying in Botany for a few days and just happened to call in to ultar tune mascot to see if they could do a service asap, best decision i have made for some time, my car feels like new best job i have had done . I stopped going to the dealer for service as every time i did it cost heaps and always seem to be something wrong, so i did expect to pay heaps again, not this time great job no surprises and cost was realy good, will be going back next time and will tell my friends as well, thanks guys you have restored my faith
BF

Customer Service
Transparency
Product Quality
Return Claim MadeNo
Store Locationultr tune mastcot
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John

JohnBrisbane

  • 4 reviews
  • 1 like

Disappointed

published

Ultratune Midlands WA has undermined my trust in this organisation. I travel a lot and so have to seek servicing away from home. This is the first business that I feel charged an excessive amount for a service. I never paid so much for a regular service since I purchased the car new.
It is really disappointing since I have used Ultratune while travelling and at home in Qld. With this experience I will seek other avenues for mechanical ical servicing.

Customer Service
Transparency
Product Quality
Return Claim MadeNo
Store LocationUltratune Midlands WA
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Christian L.

Christian L.Greater Melbourne (Inner), VIC

  • Verified customer

UltraTune Kingsway in South Melbourne is the best!

published

Ultratune Kingsway has the best, honest and super capable team. Clear communication and amazing customer service. They always make time for the customer.

I took my car with a horrible oil leak, the air conditioner was not working and the car was not driving well.

Due to all the issues, rather than simply a call to tell you all things are wrong, they took the time to show me what it was needed to be done. They truly did the best for me to get affordable parts and a plan to make the labour time effective.

My car, that I bought early 2012, now drives again so well and all is all functional.

Thank you again for doing such an amazing job!!

Customer Service
Transparency
Product Quality
Return Claim MadeNo
Store LocationUltratune Kingsway | 32 Eastern Rd, South Melbourne VIC 3205
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Very Rude staff and wastage of time for calling Road side assistance.

published

I called road side assistance because my car break down and as per road side assistance policy they have to tow my car to your nearest ultra tune workshop only but workshop was that busy they refused to accept my car because next day was public holiday. I requested them if they can tow back to my home but declined. They only tow to ultra tune workshop and before that you have to ask workshop whether you can bring your car for repair or not and if they don't have availability you will be stranded on road side for whole day.

Please note if you going to call ultra tune roadside assistance, please make sure you have first appointment with workshop to get your car towed.

Customer Service
Transparency
Product Quality
Return Claim MadeYes
Store LocationUltra tune point cook
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Page 1 of 19

Questions & Answers

Heather

Heatherasked

Can I have the contact phone number for Customer Service in Victoria please. Heather Clarke Melbourne.

2 answers
willcarterart
willcarterart

I contacted head office on this number (03) 9815 9200.

Heather
Heather

Thank you I will give it a try.

John D

John Dasked

Is it strange that I am never given a written and priced quote when I drop my car off? I always ask for one and it always just says what the work is without a cost.

No answers
John D

John Dasked

Hi, I recently had my tyres changed at an ultra tune on a small-medium sized car. I was charged for 4x4 tyre removal. Is there a difference in charge from a car tyre to a 4x4 tyre? What are the parameters of a 4x4 tyre? Thank you.

No answers

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