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Exceptional!!!
I contacted UNO as my loan options were slightly more challenging than standard. Kash searched, spoke to lenders and found a suitable loan for my situation. He and Crystal provided amazing support, patiently walking me through each step to settlement. Always willing to help, their communication was timely and professional. More than highly recommend ... exceptional!
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Denis in CarlingfordSydney, NSW
Finalised my refinance with UNO and they paid some extra costs which I wouldn't have received otherwise
Got an extra $895 I wouldn't have going through uno plus a renegotiated rate better that the bank advertising rate at the time so recieved everything the bank offered plus extra benefit no gave I wouldn't have if I went direct.
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RomanGreater Melbourne (Inner), VIC
- Verified customer
Great alternative to mortgage consultants
The team at UNO supported me every step of the way from loan selection to settlement. They understood my needs and brought to my attention all the important bits regarding interest rate and various loan features. Communication I got from Akin and Tiffany was second to none, always keeping me in the loop regarding bank's queries. If you ever wanted to try a valid alternative to mortgage consultants, give UNO a try.
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Review collected in partnership with Uno Home Loans
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MAGGIE O.Sydney, NSW
Amazing friendly professional service
Right from the beginning when i dealt with Stephen Liang from UNO home loans made me his customer his number 1 priority. He took that extra mile to find me the best rate to refinance my loan. He was always courteous, informative and always kept me up to date on what he could get for me. With his professional attitude that Stephen really knew his stuff and always helped me to understand the process even though I might have asked the same question over and over. I would highly recommend Stephen from uno home loans who really listens and takes care of his customer without any problems. Thank you
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- Verified customer
Wish I'd found this service earlier
I was stuck with really high rates with my bank who refused to negotiate, and had no luck asking other banks directly. I reached out to UNO and they helped me find loans that matched my requirements with the lowest rates possible. They also somehow managed to lower my rates with my old bank in the meantime. Akin and Tiffany were really helpful, quick and responsive with regular updates on how the applications were progressing - they made the process seem easy. The costs were all clearly set out and explained, and I felt comfortable asking all kinds of questions. I'm very satisfied with UNO's customer service, and saving lots of money - really wish I'd found UNO sooner.
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Review collected in partnership with Uno Home Loans
Erin RobsonSouth East Queensland, QLD
- Verified customer
Amazing Service
Customer service was amazing from the beginning to end. Kash and Crystal were both always there to help and always got back to me almost instantly with any questions or concerns I had.
Nothing unexpected everything was explained to me.
Extremely happy with the rate which has also since gone down slightly aswell!
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Review collected in partnership with Uno Home Loans
MarnieGreater Melbourne (Outer), VIC
Faultless customer service
I cannot fault these guys and recommend them most highly. They’re honest, real and practical. Jay, who followed through my application once Tony had identified the best loan for me, was exceptional. He had a calm, reassuring demeanour and followed through every query I had. Faultless customer service.
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UNO was great from the start till the end!
Dealing with Amanda at UNO was the best. Highly recommend! Her professionalisim and assistance got us over the line. The after service still passing on positive news is just stunning!
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Excellent, friendly and supportive service
Kash and Crystal helped me through the whole process from choosing the best loan for me, modelling all different options, preparing for the final approval and through the settlement process. I will highly recommend UNO home loans.
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Navjot W.Sydney, NSW
- Verified customer
Very friendly, quick and supportive
My experience with Uni Home Loans has been great. Kash was very understanding, friendly and supportive. His quick responsiveness was very helpful in the whole process. He went through the whole process, the numbers etc and made sure I understood all the bit and pieces. I would highly recommend Kash to anyone looking to get a loan for their first home and hence have that piece of mind. The whole process from document gathering, assessment till the final settlement was a good mix of online and person support from Kash and Tiffany and I was kept informed throughout the process.
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Review collected in partnership with Uno Home Loans
Christine S.Sydney, NSW
Friendly and supportive
Stephen and Jay were very helpful and supportive throughout the whole process of refinancing my loan. Highly recommended. It was a good mix of digital and person support. The process was longer than anticipated but that was due to the nature of refinancing and not the product or service
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Found me a great rate to Refinance my Mortgage
Great service, Was looking to change my investment loan from Principle and Interest to Interest only, Uno helped my change my load over and saved me money to boot, Uno managed the process from document capture all the way through settlement making the process really easy.
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BesserMid North Coast, NSW
- 2 reviews
Quick request to bank and rate dropped .27
Amanda sent me a guide to use when I approached my bank about our loans. 10 minutes later, rate reduced from 3.45% to 3.19% . All this three days before RBA announced a further .25% Very happy at the moment. Thanks Amanda and UNO
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Inpa NGreater Melbourne (Metropolitan), VIC
- 2 reviews
- Verified customer
Great service excellence.
Am really pleased with the overall service offered by Uno Home Loan. The analysis of options available to me was spot on and every part of the process ran very smoothly.
Kashif was very professional and knowledgeable and Crystal was very competent, helpful and able to provide solutions to any issues arising over the course of the settlement. Appreciated in particular the frequent updates and pro-activeness. It was a pleasure dealing with both Kashif and Crystal.
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Review collected in partnership with Uno Home Loans
Stephen -.Sydney, NSW
AI would be more useful then their brokers
After the initial application and phone call all my consultation was done via email. The entire process to get a pre-approval took a whole month, with me having to talk to 3 seperate specialists. Along the way this meant having to resend things I had sent previously, this, along with the inability for the broker to properly advise me on what the bank required meant that I had to drip feed various documents to satisfy requirements.
Upon finally receiving pre-approval I found a clause from the bank which goes against a query I had earlier; sugge...Read more
sting the query was ignored. All in all, it would be much easier if the entire process was a chatbot of some kind as I don't think the brokers had any real experience to help streamline, add value and expedite the process; all they did was process documents.Similar opinion? Write a review on ieatwords.com.au!
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MichaelSydney, NSW
Sensational and personal service
The customer service was impeccable..
It was very personal and I felt like I wasn’t a number at all.
I felt as the uno was doing everything possible to get me the best result possible.
I couldn’t be more satisfied!
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- Verified customer
Excellent advice .Perfect timing
my customer service experience with your company was Excellent as Akinola & Tiffany guided me to get what I never taught could happen too soon. There was no unexpected extra cost and I am very satisfied with the rate received for my loan.
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Review collected in partnership with Uno Home Loans
Very prompt and good service by Amanda Denham
It was lovely dealing with Amanda Denham. Amanda answered every query promptly and clearly. She matched the product to my requirements. Very satisfied with her service. Would recommend UNO Home Loans to any of my friends. Unfortunately I could not proceed as my last year's tax returns were not yet lodged and Suncorp required same.
Thanks
Vimala Christine D'Aguiar
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Rhonda CollinsSouth-Eastern Region, NSW
- Verified customer
I could have done it without the team at UNO
I am a very happy home owner as UNO homes were prompt followed up ASAP polite and were genuinely wanting to find the best home loan for me they couldn’t have anything more as the experience was great
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Review collected in partnership with Uno Home Loans
Great support!
I contacted Uno recently to help with finding a good deal on the market for my home loan, given that the fixed term was ending. Amanda Denham helped me wonderfully! She was very responsive, switched-on, and helped get the desired outcomes. I'll definitely be coming back to UNO in the future.
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Questions & Answers
sharonasked
so my name is attached to 2 properties i am not on any of the the loans however i am a guarantor for 1 of them which the person who im guarantor for is willing to be a guarantor for me, the only deposit i have is $5000 i have been full time employed for the past 12 or so months with an annual income of approx $60,000 i do have a car loan and a $5000 credit card my question is can you help me secure a home loan ??
kind regard
No answers
Alex D.asked
Weve just cash out refinance our home 6 months ago. Can we move to another Lender so we can consolidate our debt or we need to wait for sometimes?
1 answer
Vincent T.Uno Home Loans
Hi Alex
Thank you for your query, Please email Chris on [email protected] and she will organise one of our Senior Brokers to contact you to discuss in more detail. At a glance it looks positive, however, we'd need to understand a little more about your situation. Looking forward to hearing from you.
Many thanks
Vincent
Sunny M.asked
Hi I'm looking to buy an investment property in Queensland around 400k or under with 5-8% deposit. It could be combined vacant land and then construction. I'm single and I've a stable full-time work with gross 110k pa. Can I get a loan?
1 answer
Vincent T.Uno Home Loans
Hi Sunny
Thanks very much for your inquiry and apologies for the delay. Please email me at [email protected] and I'll have one of my Team members get straight on to it for you. At a glance it looks positive, however, we'd need to understand a little more about your situation. Looking forward to hearing from you. Thanks Chris
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