255 questions from our users

Deanna S.
Deanna S.asked
Snap Ultra

Anyone have experience with tailor made with strap/belt recline, wanting to know if backrest can go completely up right and does anyone have any problems with seat/backrest not being even slopping to one side

2 answers
Emma
Emma
Valco Baby
Valiant B.Valco BabySend a private message

Hello.
I apologize for the delay in responding to your query.
Please contact me on (03) 9581 8034 if you still require assistance.

Elsie N.
Elsie N.asked
Snap Ultra

Hi may I ask what is the difference between snap ultra tailormade and snap ultra belt recline? Thanks.

3 answers
Deanna S.
Deanna S.

Tailor made has a strap-belt recline for seat backrest but the snap ultra is a moulded L shape seat whole seat moves up and down to recline not just backrest can’t change nappy in it as seat will never lay flat
That’s my understanding

Elsie N.
Elsie N.
Valco Baby
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Hello.
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mark W.
mark W.asked
Snap Ultra

The pram doesn't fold the same when the seat is 'facing away from mother', it's much wider than the other way, am I doing something wrong or is this just the way it is?

1 answer
Valco Baby
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Hello.
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Robyn
Robynasked
Snap Ultra

Hi I was just enquiring if you have a toddler seat that is compatible with the valco snap ultra for second child?? Thankyou

3 answers
Alex
Alex

The seat that it comes with goes up to 20kg.

Alex
Alex

Oh sorry, no I don’t know.

Valco Baby
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Hello.
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Taylah
Taylahasked
Snap Ultra

Hi. I have the snap ultra pram for my newborn, but am wondering what toddler seat is compatible with the pram. I am struggling to find the valco snap ultra toddler seat

3 answers
Alex
Alex

Hi Taylah. The seat that comes with the pram is suitable for newborn up to 20kg; there is no “toddler seat”. You can get a bassinet instead of the seat, while they’re a newborn. (Sorry I’m a bit confused by the question!)

Taylah
Taylah

Hi Alex, sorry about the confusion. A toddler seat to attach to the pram as well so I can take both my daughter and niece and only have to use the one pram

Valco Baby
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Hello.
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Meera K.
Meera K.asked
Snap Ultra

What is the difference between valco baby ultra trend and valco baby Rebel Q can please differentiate with their pros and cons

1 answer
Valco Baby
Valiant B.Valco BabySend a private message

Hello.
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Natalie I.
Natalie I.asked
Snap Ultra

Hi, I pulled my snap ultra tailor made apart the other day to wash. Every part was disambeled and came out of the wash fine. I got it all back together, except for the recliner belt. I cannot figure out which way it needs to be weaved through the triangle clips on the back of the seat aswell as the clip at the top that holds it in place. Each way I have done it the belt doesn't adjust right, or hold position.
Wondering if there is a video available to follow to thread them through correctly.
Thanks!

2 answers
Alison S.
Alison S.

I have recently encountered this issue too. I cannot find a solution! Can anyone help?

Valco Baby
Valiant B.Valco BabySend a private message

Hello.
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Please contact me on (03) 9581 8034 if you still require assistance

Soontobedad
Soontobedadasked
Snap Ultra

Is the inner fabric of the bassinet for the snap ultra series removable & washable?

1 answer
Valco Baby
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Hello.
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Emily
Emilyasked
Snap Ultra

Hi, was wondering if the steelcraft infant carrier suit the valco snap ultra?
If so what attachment do i need to purchase?

2 answers
Mahi Arora
Mahi Arora

Heh Emily
I have no idea about this but you can always ask from the person from store from where you bought the pram.

Valco Baby
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Hello.
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Malcolm H.
Malcolm H.asked
Snap Ultra

Do you need any tools to assemble the pram when new?

2 answers
Mahi Arora
Mahi Arora

Not much . It is easy to assemble.

Valco Baby
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Hello.
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Aleisha
Aleishaasked
Snap Ultra

Do I need to buy the sports wheels for this pram? I walk quite a bit on roads and footpaths. Will the standard wheels wear out?

1 answer
Mahi Arora
Mahi Arora

I think wheels come with pram is really good, I also use pram for my baby a lot .

Anon180
Anon180asked
Snap Ultra

I have the Valco Snap Ultra Tailormade and and there is absolutely no padding to it, it’s so hard on my 3 month olds head that it’s leaving a big red mark where his head is resting. Is this normal? Or do you have suggestions what I can do?

1 answer
Valco Baby
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Marta
Martaasked
Snap Ultra

How can I fit Ultra Snap pram into the universal bag? The bassinet doesn't seem to fit 80cm bag... Is there any way to fully close the footrest?

1 answer
Valco Baby
Valiant B.Valco BabySend a private message

Hi Marta, please call our customer service team on 03 9581 8000 they will be able to assist you .

Nicky A.
Nicky A.asked
Snap Ultra

Hi. I have a Valco Snap tailormade. With the waist strap, there is a black D shaped ring attached to the strap, closest to the where the baby’s hips would be. Is this D ring meant to be on the outside or underneath the fabric attached somewhere? It appears that it will dig in to the baby’s waist?

1 answer
Valco Baby
Valiant B.Valco BabySend a private message

Hello.
I apologize for the delay in responding to your query.
Please contact me on (03) 9581 8034 if you still require assistance

Anon627
Anon627asked
Snap Ultra

My snap ultra seat doesn't fold. When I collapse the pram the chassis folds down as per all the videos I've watched, but the seat stays in position. Does it need to be facing a certain way or in a particular recline to collapse in one piece? I have to remove the seat each time which is frustrating.

1 answer
Valco Baby
Valiant B.Valco BabySend a private message
LadyD
LadyDasked
Snap Ultra

Hi, the button fold chair on snap ultra is jammed, so have to push chair manually to fold, can this be fixed

1 answer
Valco Baby
Valiant B.Valco BabySend a private message

Hello.
I apologize for the delay in responding to your query.
Please contact me on (03) 9581 8034 if you still require assistance

Catherine F.
Catherine F.asked
Snap Ultra

I’m buying the snap ultra pram tomorrow and I was wondering what specific bassinet, capsules ect will fit the pram. And what is best suited for a new born baby?

2 answers
Marjorie
Marjorie

You can use it without a bassinet for a newborn. Just buy a pillowtop to make it more comfy. I have a car seat and the pram, separated. Not sure if yiu can fit a capsule on it.

Valco Baby
Valiant B.Valco BabySend a private message
Rebecca W
Rebecca Wasked
Snap Ultra

Will the tri mode bassinet with its adaptors fit on the snap ultra? Is the connection the same as the travel system adaptors?

2 answers
Marjorie
Marjorie

I wouldn't know Rebecca, sorry! I have always used this pram with my newborn without a bassinet because it lays flat. But i the car I have a different braded car seat.

Valco Baby
Valiant B.Valco BabySend a private message

Hello.
I apologize for the delay in responding to your query.
Please contact me on (03) 9581 8034 if you still require assistance

Toni
Toniasked
Snap Ultra

Hi, Just wondering if this is the latest model of the Valco Baby Snap Trend Ultra

1 answer
Valco Baby
Valiant B.Valco BabySend a private message

Hello.
I apologize for the delay in responding to your query.
Please contact me on (03) 9581 8034 if you still require assistance

Jennifer H
Jennifer Hasked
Snap Ultra

I have a Snap Ultra Tailormade and have purchased the travel adapters so I can use it with my Maxi Cosi capsule. However, the capsule doesn’t fit (too big). Can you please provide a list of what model Maxi Cosi capsules are compatible? It seems not all work.

1 answer
Valco Baby
Valiant B.Valco BabySend a private message

Hi Jennifer, please call our customer service team and they will try their very best to assist you with this issue. Our phone number is 03 9581 8000

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