Reviewer Photos & Videos
- Verified customer
63 Days still waiting no curtains, APPALLING service, denied refund.
12/2 Order placed, 8 days later called to advise the colour is not in stock, changed the colour, 37 days later incorrect curtains arrived, 7 days later curtains were picked up, 11 days later they can't find the curtains = 63 days later I have not received what I ordered. On top of this their rep was nothing but rude and his exact email to me "You ordered Custom made Curtains Gerard..they are made Custom to your requirements. We do not refund a Custom made products. That is the reason" and directed to the ACL to tell him where it says they have to refund me my money when they don't deliver a product. By far the worse online experience I've ever had, still waiting today for the products I ordered 63 days ago.
Excellent service, great products
We purchased and installed ourselves 3 honeycomb blinds (one was a top/down) and one long roller blind. They installed perfectly! If you follow the measuring instructions and use the web site it's easy to order. After ordering the service was excellent, even letting us know the impact of delays in China with production of honeycomb blinds. I recommend ordering samples so you can check the colour. This company delivered an excellent product and provided great service!
Great service and blinds
These people were really helpful with the ordering and made sure that what I was ordering was correct. With this I got the correct measurements and colour. The follow up was very nice. Overall they were great to deal with. This is the second time I have dealt with them.
- Verified customer
Fast delivery, great product and easy to install.
Store was easy to navigate, options were well explained/described. Order placed during holidays but they were easy to contact & communicate with. Self-installed the honeycomb-blinds, took less than 10mins between 2people.
No incentive from Veneta to write this review
I googled honeycomb blinds and found Veneta. I saw all the positive reviews here (never actually seen anything like it on this site before!) and figured they must offer an incentive for a review. I have now bought 2 lots of blinds and have not been asked to review them anywhere. So be safe in the knowledge that this review has not been influenced by any offer from the company.
I measured. I ordered. I received. I installed. I love the blinds. I love the customer service - faultless. Best of all, I love the price: 2 quotes for over $6000, Venet...a came in at just under $1500. Will keep on ordering until the house is done. The quality is excellent and the colour options broad, although you are limited in the colour range of the rail and the cord. Small issues that didnt impact my choices. Rest assured, you can trust the reviews about this product. Well done Veneta!
Great service and product
Absolutely thrilled with both the quick service and venetian blind ordered on the 2/12/19 and delivered on the 18/12/19. Had other quotes for the same thing Price was way over this cost and delivery couldn't be done till the end of January 2020 Will use them again.
I ordered Roller blinds and an aluminium Venetian blind for the kitchen splash-back window. All i can say is that Veneta Blinds service is fantastic! Shout out to Liz & Phil for their great service. Easy to install, products are great! Will definitely order with Veneta again! Thanks again!
Wooden slat blinds and roller blinds
The online ordering was easy to follow and they also did a follow-up call after we placed the order to double-check everything before going ahead. Great people to talk to, customer service was fantastic and any issues or concerns were handled immediately and sorted out.
The end result was a perfect fit and make sure you measure exactly as these will come with a perfect fit, how they should.
I'll certainly be recommending these guys to others. No problems or hassles.
Top up bottom down blinds - Great product and service
Top Up/Bottom Down Cordless Honeycomb blinds are a perfect fit for our louvre windows. Whole process was a great experience. Easy to order, follow up call to confirm measurements, arrived earlier than expected and looks fabulous.
Good value honeycomb blinds
We're very happy with our Veneta honeycomb blinds, and the company service and web site.
We prefer the loop cord version, rather than the venetian blind cord type.
Installing on a double brick house is a challenge, because drilling is through plaster, concrete and steel.
We don't have them in the kitchen or bathroom, because dirt and moisture could be a problem.
The brilliant white is best, because they insulate while letting daylight through.
We have curtains as well to block light when necessary.
Great product and service
I ordered two honeycomb blinds and selected the remote/motrised option. The price was very competitive with local suppliers, and on delivery the blinds are very good quality, easy to install and work flawlessly. The ordering proces was simple, and I received a confirmation call before the blinds went into production. From there I was provided updates on progress though to delivery - a very professional service. Well done to the team at Veneta. Given the first two blinds were so good, we are just measuring up a few more for our next order.
Great blinds and easy to install
We are very happy with our duck egg blockout roller blinds. We found the process very easy and I was particularly impressed to be contacted by a representative as a point of contact for our order. We are planning our next purchase, this time of honey comb blinds. Very impressed with the quality and value for money. Highly recommend.
- Verified customer
Very happy with the quality and service
We have had 3 orders with Veneta and are very happy with the quality as well as the service, they were helpful and assisted us with all our queries, the blinds were well packaged and were easy to install. On our third order, there was a small mixed up in the colour for the bottom rails of our roller blinds, they sent us the wrong colour, however after an email sent to them, the issue was addressed without any fuss and the replacement rails were sent to us.
Product seriously overdue and not yet even shipped (due September 27 per 14 business day guarantee). Absolutely no follow up after queries about overdue product. It’s pointless to have guarantees when there is no commitment to meeting them, or consequences for failing to do so. Was planning on decking out our new house through Veneta, however after this epic fail of a trial with the guest room (which now has sheets hung over the window for our guest) will not be doing so.
So happy with the whole process from start to finish and LOVE my new blinds.
Installing easier than I imagined, appreciated being asked what it was getting drilled into. Also appreciated not being charged for samples. Will definitely recommend to friends and family. Thank you
Fantastic product and top notch customer service
I ordered so many samples and asked so many questions in the chat box. The process was convenient and the customer service was wonderful. So far we have ordered 3 x smart fit honeycomb blinds as they will best suit our tilt and turn windows and 3 x roller blinds. They fit perfect and look wonderful. We'll continue to use them for all our remaining windows.
Very happy with the new window coverings, a hassle free, low cost lift for Spring.
I ordered a couple of small honeycomb blinds for my en-suite as a trial before embarking on a bigger purchase and am very happy with the product. Navigating the website was super simple, payment was easy, and I was kept up to date with my order throughout the process. The blinds arrived, excellently packed for safety, and I was surprised at the high level of manufacturing. They were perfect, installation was really easy, the hardest part was trying to remove the old ones, and they fit perfectly and look great. I am going to monitor them for a few weeks, before placing a bigger order, but I am already measuring up my other windows in preparation.
Questions & Answers
We recently purchased your Veneta 3/4" Double cell room darkening cordless blinds item number 001/02
WO #888131872 PO #94865169. Upon opening them and hanging they are giving off a really strong chemical smell. Kinda like a new plastic shower curtain. I'm asthmatic and I wonder if they have high VOC's. Will the smell even go away in time? Is it unhealthy to breath? Thank you Kim
Venetablinds.com.au ..Veneta Blinds
Hi Kimberly, Thank you for the message. Our Honeycomb blinds are made from a durable polyester fabric and what you are experiencing there is simply the 'new' smell which will fade soon. Our products do not have High VOC's and are very safe to use. Please don't hesitate to contact us with any questions in future regarding your blinds and we will be happy to help! Veneta
Hi, are the blinds the same colour on both sides? Or the chosen colour on one side and white on the other?
Good question. If it’s for the honeycomb blinds, your chosen colour is on the inside and white on the side facing outside. If you order the free samples which we ordered lots of its a great help to see what they’re like. Hope this helps.
Thanks Jamie, yes sorry should have stated Honeycomb blinds. We received our samples and wanted to double check. Would prefer the colour on both sides. Thanks for your reply
How do you remove a Honeycomb Smartfit TDBU Blind from the window brackets?
Venetablinds.com.au ..Veneta Blinds
Hi Jess! Feel free to give our office a call on 1300 VENETA or send us an email to [email protected] and our team can walk you through it.
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