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- Verified customer
Disgusted - poorly built - Company values of 'honesty, integrity and respect' are a joke
My property build had problems from the start. Retaining walls that had to be redone a few times because they weren't straight. Then they were using the wrong plans for the build until 'I' realised what they were doing and informed them of such. Then they blamed this on me, even though the correct plans had been submitted to the council and was what was approved for the build permit. Then they had to modify what had already been built because it had been done in accordance with an old plan. I had to attend site many times with various Ventu...Read more
raID workers to get work fixed after I had inspected what they had done. I was treated like I didn't know anything about building and caught them out numerous times trying to pull the wool over my eyes. Yes I am a women, no I am not stupid, and yes I have done this before, many times. I still want what I paid for. No more. No less. To this day, over a year after the build I am still having problems with the property and all I keep getting are endless excuses from their team. The list of issues went on ....gaps in roofing that has caused water damage internally to the point of needing to get walls re-plastered and repainted. Handles coming off doors. Paving that is sinking. Taps not secured. Sliding doors that grind when I open them because the tracks have been 'sandpapered' with the amount of sand that was in the tracks during the build without protection. These doors have been inspected now 3 times and they still insist they are ok. Now I have water coming into my entry roof, structural cracks keep appearing and they are now blaming a house build next door that started only a week ago (my house was completed 18 months ago). The plaster on nearly every wall in the house has considerable defects and the painter didn't fix these prior to painting. These weren't discovered until I'd had time to look over the property properly. I have never had such an experience with building a house prior and hopefully never will again. I have given VenturaID countless opportunities to put their wrongs right but it's been an ongoing uphill battle. I am still fighting and they are still arguing. Although they have made some repairs (independent tradespeople have been lovely) dealing with VenturaID is not been a great experience. Where were the company values of 'family, trust, integrity and respect? Remember, that I am just trying to get what I paid for. No more. No less. I am not trying to get my walls gold plated. You honestly wouldn't think it would be this hard. Absolutely disgusted. Never again.2 comments
Good morning Kerrian,
Thank you for your response. ... Read more
I have been trying to get a resolution with VenturaID for well over a year and nobody seems to be interested in getting everything fixed properly and nobody seems to have accountability. Kerrian, you have unfortunately walked into a minefield here. Although I will no longer take VenturaID at their word, I am happy to discuss the issues in more depth so that you can address these further. To have to go to a public platform to get someone to listen to reason just blows my mind. I will be making a full and complex list of issues and required resolution for delivery to senior management. I am looking forward to speaking with you tomorrow. Regards SimoneSimilar opinion? Write a review on ieatwords.com.au!
Hayley BPerth
- Verified customer
Easy, fast and great product
We selected Ventura ID for a subdivision project. The inclusions were great at a very competitive price. We had the same supervisor from slab all the way to completion. All our concerns and questions were always resolved quickly and professionally. We particularly found the admin/ office support people were fantastic to deal with. Overall project was fast and delivered ahead of shedule. We sold the project last week and am calling Ventura ID tomorrow to discuss another opportunity.
Would definitely recommend to our friends and family
1 comment
Developments By V.Ventura iD
Hi Hayley,
Thank you for this fantastic review. We are so happy that you have had such a positive experience with us, and that you have managed to sell the project easily. I will pass on your comments... Read more
Similar opinion? Write a review on ieatwords.com.au!
Peter R
- 2 reviews
- Verified customer
Fantastic Development
Workmanship was excellent very little items needed attention at final inspection all minor.
Build seem to progress well with little delay.
Weekly updates via email or phone always available for information.
We chose Ventura after visiting a few different companies there follow up and interest was the best.
The quote they gave us included all cost controlled by them and estimates for other things such as demo, water etc. After the extras we put in was still under budget which was very important to us.
I would thoroughly recommend Ventura to my family and friends and anybody else reading this review.
1 comment
Developments By V.Ventura iD
Hi Peter,
Thank you for your review, we are so pleased to have helped you have such a positive build and were able to fulfill all your requirements. ... Read more
Kind regards Ventura iD Online TeamSimilar opinion? Write a review on ieatwords.com.au!
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The RileysPerth WA
- Verified customer
Ventura ID rock!
This was the final subdivision that we developed on this block. We chose Ventura ID as they were recommended by another rental colleague. We were thrilled with the whole process, as we have built a previous rental which was miles apart in service, finished result and assurances. We would definitely do our next build with Ventura ID and be telling everyone we can that this is an outstanding building company.
1 comment
Developments By V.Ventura iD
Thank you so much for your review. We are very happy that we were able to make your building journey with us so positive, and that we lived up to your colleagues recommendation! We look forward to wor... Read more
king with you again. Kind regards Ventura iD Online TeamSimilar opinion? Write a review on ieatwords.com.au!
- Verified customer
Peace of Mind
I would highly recommend building with Ventura ID, the build quality is excellent, the staff and
supervisor kept me informed at all times and happy to meet onsite to discuss anything further. The design they came up with suited the block size, and the internal finishes were to an excellent standard. The package included everything and I was very happy with the choices made with the designer ie colour schemes and tiling layout.
1 comment
Developments By V.Ventura iD
Hi Leonie,
Thank you for your review. We are so happy that you have had such a positive experience building with Ventura iD.... Read more
Regards Ventura iD Online TeamSimilar opinion? Write a review on ieatwords.com.au!
Jason MPerth, WA
- 2 reviews
- Verified customer
Good homes, some difficulties with Ventura
So we built two dwellings with Ventura last year and took ownership in Jan 2016 after working through a number of issues with substandard tiling and finishings throughout both homes - the result of lazy tradies.
All issues were eventually rectified after investing a lot of my own time and energy. Eventually, I managed to get a hold of the GM and he resolved the problems promptly and to my satisfaction. Good homes...but you'll need to supervise the supervisor.
1 comment
Developments By V.Ventura iD
Hi Jason,
Thank you for your review. As per your conversation with the GM if you have any queries or concerns in the future please feel free to contact him directly.... Read more
Regards Ventura iD Online TeamSimilar opinion? Write a review on ieatwords.com.au!
Nick and DonnaPerth
- Verified customer
Great experience!!!
We built our current home with Ventura and had such a good experience that we decided to do it again. We had an old duplex pair which we decided to demolish and build two new homes with Ventura ID.
From the outset, we knew we were in the right hands. The designer took their time to make sure that we got a plan that was practical and that maximized the use of the land.
Once we signed up, our next step was pre-start. Now we have been through this before but it still a long day with lots of decisions to make, especially the paint colours :)...Read more
. It's nice to have people around to make you feel relaxed, when there are lots of things to think about. So for the next phase of our experience with Ventura ID, construction. We met our client liason over the phone and she made sure that we were always up to date with the progress. We did have some questions along the way and these were dealt with promptly, keeping us in the loop at all times. We then had our first meeting with the construction Supervisor on site and straight away we felt as though he was going to look after the homes as if they were his own, which is a great feeling to have. He went out of his way to make sure we got the homes we wanted. All in all it was a great experience and we would certainly build with Ventura ID again and would highly recommend them to our friends and family.1 comment
Developments By V.Ventura iD
Hi Nick and Donna,
Thank you for choosing Ventura iD, and sharing your positive feedback. We're glad to hear that you got the homes you wanted and will be sure to pass your kind words onto the team involved in your journey.... Read more
We look forward to working with you, and hopefully your friends and family, in the future. Kind Regards Ventura iD TeamSimilar opinion? Write a review on ieatwords.com.au!
- Verified customer
Ventura Homes ID South West
I bought my 3 x 2 duplex in Dunsborough from the developers twelve months ago and am delighted that it has won the Small Lot category in the HIA SW Awards. The quality build is evident and fixtures and fittings are superior. Though only 148 sq metres under roof, the design works really well for one person with the living area looking out over the golf course. One improvement, I wish this was the sunny side instead of the cold side.
1 comment
Developments By V.Ventura iD
Hi Vivienne,
Thank you for taking the time to share your review of our South West, Ventura iD office with us today. ... Read more
We're delighted that you participated in the HIA SW Awards and your home is a worthy winner. Hopefully in the upcoming summer the cold side will give back and keep your home a pleasant temperature. Thanks again for sharing your thoughts with us today. Kind Regards Ventura iD TeamSimilar opinion? Write a review on ieatwords.com.au!
HelenPerth
- 2 reviews
- 2 likes
- Verified customer
Living a nightmare
Firstly, I’ve never written a review before. I think it’s essential that someone with a complaint deals directly with the company involved and gives them a chance to fix it.
In our case, we’ve been complaining and asking to have our concerns escalated for months to no avail. If I could prevent just one person from going through the costly, frustrating and flat-out disastrous experience we have had with Ventura ID, that would be a win.
Building with Ventura ID has been nothing short of a nightmare from start (October 2014) to half way which...Read more
is now. I understand the need from a company efficiency perspective, not to make Management’s contact details available to clients. They’d be getting calls all day. So we call reception, we ask for our emails to be forwarded on, we call again, we write again. Nothing. The only positive experience we have had since 2014 with this company is that our Customer Liaison officer is pleasant to deal with. But what weight does that hold in the scheme of things if her messages and attempts to have a decision maker contact us go ignored? I would be writing a novel to explain everything that has gone wrong; however in summary: It took more than 1 year to get to site from signing up, partly because our sales rep lied to us about the fact we would need titles issued for the three units before they could proceed to a contract for our finance. For 4 months the sales rep told us every week “They are working on your contract” instead of just telling us we would never get a contract until the land titles were through. We bulldozed our family home whilst I was pregnant with my second child, on his word that we were ready to move to contract stage. They didn’t start on site until 14 months after we bulldozed. As a total kick in the guts, we had to pay thousands of dollars to re-clear the new growth from our site which grew because of the delays. The best they did was to offer us no builders mark up on this hefty fee!2 comments
Ventura H.Ventura iD
Hi Helen,
Thank you for sharing your feedback. We are sorry that you’ve had this experience and believe the General Manager has been in contact with you to discuss the details of your job further. ... Read more
We understand that the communication you received on site was potentially not to the high standard that Ventura iD aim to deliver and this has been acknowledged by the General Manager who has taken action in this area. We also acknowledge that 14 months is too long to get to site. Unfortunately with the time required to produce the separate titles you needed for each property and to conduct the changes requested to plans in the prestart period, our usual timeframes were extended past a timeframe we would deem acceptable. The lines of communication to our General Manager are open and we will continue to work with you to see a satisfactory conclusion. Kind Regards Ventura iD TeamHello, Thank you for your response. Yes, the GM has been in contact and we are relieved to finally have communication with Management. Hopefully things start to get improve and the problem areas are f... Read more
ixed in good time, and to standard. Thanks again for your response.Similar opinion? Write a review on ieatwords.com.au!
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- Verified customer
Triplex development WA
This was our 2nd project with Ventura ID & from start to finish they were very helpful, organised & got the job done quickly. Time is money when building investment properties & all staff worked very efficiently. They kept us up to date with progress on site & keen to resolve any issues quickly.
We are currently looking at another triplex development & will be discussing this with Ventura ID again.
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SamPerth, WA
- 2 reviews
- Verified customer
2 Units Karrinyup W.A.
I found ViD very professional in it's documentation,and all aspects of the building process.They are no doubt good quality builders.The standard was I expected of a mass produced housing product and did meet my expectations. Staff were diligent and responded promptly to all my enquirers and issues. The only disappointment I experienced was the houses were not completed within the time frame of my expectations, or as advised on signing the contract. All in all a good job done for me.
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ljdperth
- Verified customer
Extremely happy!
I have recently finished building an investment property with Ventura iD and I couldn't be happier. Not having built before, I initially found the process a little overwhelming. After meeting our Sales Rep however, I felt more at ease about everything. He was able to guide me through the preliminary stages and was always happy to assist with any concerns. Our Colour/Prestart Consultant was extremely helpful, offering many ideas and concepts that have added 'value' to my unit to date. She had a very good eye for detail and we felt comfortable de...Read more
aling with her. Following this, I reached construction, for me the stand out area. Having a Client Liaison and Construction Supervisor that know what they're doing is golden. My Liaison kept me up to date on a regular basis and always informed me of any potential delays occurring on site. Naturally, the odd construction issue came up from time to time however iD always handled the matter professionally and didn't waste time. I can't recommend iD enough and would have no hesitation building with them again.Similar opinion? Write a review on ieatwords.com.au!
- Verified customer
Unit Developer
I have developed several projects with Ventura iD over the years and have always found them professional. Their designers have created the concepts for all my developments and the price has been competitive with other builders who construct unit developments.
The build quality was of a good standard and I have not had need to get their maintenance department to come and fixed anything yet. The overall management of the project was within the time frame that we agreed on.
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A.J.S.
- 2 reviews
So easy!
We just built our first investment property with Ventura ID and they were fabulous from start to finish. All of the staff genuinely wanted to provide the best service and house for us and went out if their way to help in any way they could. I'm looking forward to building or next house with them.
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Stephen NaughtinMidland
- 7 reviews
- 2 likes
Going the extra mile
I have had the pleasure of now building second home through Ventura ID. The level of service from the time i met Nick the sales staff who assisted in ensuring we covered all my required needs in homes i intend to live in.His ideas are always provided with a genuine caring attitude and not just another sales number. Supervisors Pascoe and Adam i had the pleasure of meeting on different jobs were both open minded and willing to accept workmanship which i either thought was not upto standard or incorrect, fixing within a decent time frame not ef...Read more
fecting the work flow around the rest of the job. Even after i had taken possession of my first home i noticed cracks in the ceiling 18 moths down the track and to my delight they took ownership of the problem having it fixed within a week without cost. I am in the finance industry and constantly get asked do you know a good builder and happily refer my clients to Nick and his team at Ventura knowing that they are in very good hands. I look forward to my next project with them soon. Stephen NaughtinSimilar opinion? Write a review on ieatwords.com.au!
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PJMoxhamWaterford WA 6152
- Verified customer
Top Guns
Ventura ID are doing two property developments for our family. The service we have received from them has been superb.
Our primary goal is to make a profit that will be used to help each of us reduce our mortgages. They guided us on the best suburbs to achieve our goals - and the ones to avoid. Most commonly those to avoid were where site costs could be exorbitant. We avoided them, but I am aware of other developers who have encountered exactly the problems we sidestepped.
Ventura ID also provided referrals for real estate agents, demolition,...Read more
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VenturaID project
About 3 years ago, I was looking for a builder to build 3 villas on my triplex block in the northern suburbs. After visiting many builders, I chose VenturaID because they appeared to be organised and their they gave me confidence. Their price was OK as well. The whole building process proceeded reasonably quickly. They communicated quite well with me. There were a few hiccups with the build on the way through, but everything was made good. I was happy with the finished product and would definitely use VenturaID on my next project.
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That GuyPerth
- 13 reviews
Slow. Unprofessional. Dodgy. Poor workmanship. No ownership of mistakes.
The following is a timeline showing my Issues with Ventura and the few positives since starting my 1 house subdivision journey on 11/07/2013, it is now 01/04/2015.
It has now (at the time of writing this) been 1 year and 5 months since the initial contact and currently I am left stuck in my current home which is on the front of the block, paying a higher mortgage and living tightly financially for longer than intended and originally planned.
Where as the house across the road (Subdivision, similar to mine) was done through WA Homes and th...Read more
ey began in May 2014, keys were handed over last week (Just on 6 months total). The slab has been laid on 15/09/2014 and 2 months have passed, all they have done since is delivered the window frames which are sitting in the rain and heat and delivered 2 giant concrete soakwells which one of them is damaged but they aren't interested in replacing it until it is ready to be installed. My partner's father called in favors to get the site cleared as soon as possible and we spent a couple of months leading up to the slab being laid working hard to do things like fence removal, temp fence erection, weeding, clearing the site of rubbish etc. only for Ventura ID to lay the slab and leave the site in a disgusting and dangerous state. It has been left so long that weeds have all come back.5 comments
Ventura H.Ventura iD
Hi [name removed]
Thanks for your comprehensive feedback.
We acknowledge there have been issues and understand that developing can be a frustrating process at times. Despite the challenges faced, we... Read more
Sorry but not one thing you have replied with here is correct.
High quality? High standards? I wish I could post photos of the window you installed last week that is too small for the frame by 4cm or... Read more
the shower floor tiles that ... Instead of tiling neatly around the drain hole you have cut the tiles into odd triangle shapes out of sheer laziness.. It looks like a mosaic (although you have agreed this is hideous and that you will fix it... But when?). Or I would post a photo of everything you have damaged since starting on site, my fence... My fence the second time when you finally 'repaired' it and you damaged more fencing, my sewer riser, my hose, my flyscreens on my current home on the front block, my existing paving, my sewer pipes... The list goes on.Ventura H.Ventura iD
We stand by our comments, we have every right to remove your post from our Facebook page when it is not factual. We have given you advice on how to make a formal complaint in which you have chosen not... Read more
to take up. We will not engage further in your public display of dismay.Similar opinion? Write a review on ieatwords.com.au!
GavinPerth, WA
- 7 reviews
keep away
They told me to knock down the rental that was returning $480 per week as they were going to site before Christmas.9 mts later they went too site.I lost $17000.No responsibility, lots of excuses.
It fell apart after that.What a bunch of wasters.2 yrs later,two mortgages and I accepted handover just to get rid of them.The list of stuff ups is never ending.I took them to the Building Commission, because they seem to be on a different planet and did not receive communication from earth,a tax payer funded Govt.Agency that is supposed to have Law on its side.I am not holding my breath.But,I hear that if enough of us complain officially they will lose their license,could be worth it.
1 comment
still on going.So called repair to the shower plugged the hole but did not find the actual leak.
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surinder singhPerth
delay delay and delay 9 months now
very slow building process its been 9 months they started my small unit and still no response from them. i tried to contact them but never get response nobody from their office what to do and no one visit that site from 3 weeks now when they come just came for one day and then disappear for weeks. so i would never recommend to anyone.
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Ventura iD P.Ventura iD
Good Morning Simone,
Thank you for your feedback.... Read more
I am the General Manager, and would like to give you a call on Monday to discuss the points you have made on your review. Kind Regards, Kerrian Devlin