Fixed term versus Periodic - landlords always ensure you have a fixed term lease in place. Although legislation for this industry recognises a periodic lease as current and binding, the landlord policy does not. I disputed this with AFCA unfortunately due the wording in the policy I was unsuccessful. I strongly recommend looking elsewhere. I found Vero to be unhelpful and unwaivering during what was a difficult time. I would never recommend Vero insurance, in fact after this incident I took my business elsewhere and got a better policy for 33% less of the cost of the Vero insurance.

A Vero insured driver ran into me. Dash cam shows him (Darren) to be at fault. At fault was not disputed.
Darren's car was repaired (completed) before mine was even booked in for assessment.
90 days later I am still waiting to have my claim to be settled and only the threat of legal action and a complaint lodged with AFCA has aided in even having an email or phone call returned. Endless hold.
All this for a minor fender bender. Just imagine if I didn't have dash cam.

They have lied on multiple occasions, failed to return calls and stalled in as many ways as possible.
Don't trust them, don't deal with them. Hope you never have to claim from them. Complaints department generally just hangs up on you.

You have been warned.

I lodged a claim and was told it was being processed. After three weeks I was informed that it didn’t qualify. This involved being on hold to Vero for over 6 hours and having to forward the same information multiple times.

Vero business insurance is complete joke, their tactics, keep asking for all kinds of proof and paper work to support your claim, until you can't provide any more, then fail you because insufficient documents. You will received countless number of emails that starts with the same sentence "Please see below information that we are still waiting on to proceed with your claim." They will just keep asking for more until you give up you claim after many months. they don't care what you can show them, they just want to find out what you can not provide.

$2,500pa & Get Nothing For It!
Despite Policy Wording & Being Covered!
From the Manager Down are Liars!
Assessors Also Lie or Are Incompetent!
6+ months for a minor claim, then They Cancelled My Insurance Policy!
All Owned By Suncorp!
Corporate Theft!

Paying for a premium service and receiving vertially nothing in the way of value. Check everything, they will not follow through with any arrangement, payment or booking. Really struggled here.

I’ve been trying to get a claim through this company for almost two weeks now. Everything seems so hard. Average waiting time ok the phone to speak with their “busy” and “many” staff members is 55min. They make life extremely difficult and the only time I managed to speak on the phone with someone, the lady was very arrogant. Shop elsewhere. It doesn’t surprise me that they have bad reviews everywhere on the web.

It was as simple as making your claim through a phone call, which then provided you with details on who you will be contacting. All details were provided crystal clear and all you had to do was follow the procedure.

Tried to get a claim through this company and they made life extremely difficult and did not want to help one bit just handpassing it to different departments and they use the excuse they only have very limited info in that area and they are the highest people in the company

go elsewhere

The service we have just received from Vero regarding a claim on our home and contents was nothing short of brilliant. All staff were extremely friendly, helpful and professional. 10 days from lodging our claim to finalisation. Great communication along the way. We have been with Vero for quite a few years now and from our experience we cannot recommended them highly enough.
We live in Townsville.
Thanks again to all the wonderful staff.

Had flights home cancelled.so payed for flight with another airline only to be told I was not covered. You are covered for not much at all .They say to contact your broker that didn't work.

Have been waiting for almost 3 months now for a fire claim to process, they tried to delay as long as possible, they ignore all calls and emails. They never call back as they promise. On top of that, they are extremely rude! Whenever you can get a hold of them on the phone, they are just utterly rude to you! All they say is, "we're still waiting for a decision to be made you should contact your broker", and leave you in the unknown and hopefully you'll eventually give up on your claims.

After being with them for years very disappointed the way claims were handled Not easy to deal with, costlier than other providers. Stay away from them, They will not make any claim easy,

I made a claim a few years back and my experience was very good. The accident was my fault and things unfolded quickly allowing me to leave the driver of the other car in a secure and confident state of mind. I’ve been with Vero for 7 years now. I’m still a Vero customer today and consider my comprehensive car insurance to be a very good policy.

I was hit by a car that was insured by vero and have never had to wait so long for anything to be resolved before. Although they are pleasant on the phone, I have waited for over a week just to be told it will be assessed soon.... are you kidding me? My parked car was hit three years ago and I was paid out within 72 hours of this happening with another insurance company!

I am not even with Vero and after an incident that is a very grey area back in Feb 2022, after speaking to them three times as they could not get the address of the incident correct. One girl even went as far to say they didn't care about the address and are more just concerned about getting my money. There was more damage to my car ($5000) and only about $1000 at the most on the other drivers car, which they want me to pay almost five grand. Ridiculous and appaling customer service. I'm a university student and can't afford to pay their dumb fees.