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22 questions from our users

Donna

Donnaasked

My vibrofit one has stopped working. It beeps when turned on and the screen flashes. I brought it 4 years ago so it is out of warranty. I cannot find the manual. Any suggestions on how to fix it or the cost.



1 answer
Optimum Appliances
Athena Solutions Pty LtdOptimum Appliances

Hello Donna, I am sorry to hear about the issue you are facing with your Vibrofit. Please open a ticket with our warranty support team at https://athenasolutions.zendesk.com/hc/en-us/requests/new
Here is the manual: http://optimumappliances.com/assets/manual_pdf/EU/VibroFit_One_Manual_v16.pdf
Warm regards,
Alex

Barb W.

Barb W.asked

Is this dangerous for small children

2 answers
Roland
Roland

As long as it is used under the supervision of a responsible adult, I wouldn't consider it dangerous. Though perhaps further advice should be sought from a medical professional as well. Logical, I would have thought

Optimum Appliances
Athena Solutions Pty LtdOptimum Appliances

Hello Barb,
like Roland already mentioned, supervision is required for use of the appliance by children. We also recommend using a lower setting (gentle vibration for no longer than a few minutes) for children. We also advise checking with your General practitioner before the child uses it.



Trish m

Trish masked

Hi. I’ve lost the vibrofit one remote control following houses renovations. Is it possible to buy a replacement. Will it work without the remote?

3 answers
Roland
Roland

I don't know if replacement remotes are available where you are, but the machine should work without the remote. You will just have to use the controls manually on the machine to increase the speed and programme selections. That's all I can offer. I hope this is useful for you. Roland

Optimum Appliances
Athena Solutions Pty LtdOptimum Appliances

Hey Trish as Roland mentioned you will be able to use the Vibrofit without the remote as well, otherwise just contact us and we will be able to organize a replacement remote :)

Trish m
Trish m

Great. Thank you



Katherine J.

Katherine J.asked

My Vibrofit one machine has just stopped after blowing a fuse. I have had it for about 2 years and depend on it for my daily exercise. Could someone please call me on 0421321276 to see how I can have it repaired? Thanks.

1 answer
francois
francois

HI Katherine,

I'm sorry to hear that your VibroFit is not working.

I would recommend to raise a warranty claim for the VibroFit on the below link:
https://athenasolutions.zendesk.com/agent/
Our 24/7 Warranty and Support Team would then be in touch to have this situation rectified.

If you have any troubles at all raising the claim please do not hesitate to call our Melbourne office on 1300 309 900.

Have a brillaint day!

Froothie Support Team

Leisa B.

Leisa B.asked

Hi is there anyway to turn the start up beep off? I want to use my machine early in the morning but the beep from start up and changing speeds etc wakes my children. Thanks

1 answer
Optimum Appliances
Athena Solutions Pty LtdOptimum Appliances

Hi Leisa, better late than never :) It depends which version you have because for some you can switch off the sound completely, for others not. However, you can control the volume.

Vhing T

Vhing Tasked

I just purchase a vibrofit.. i just wish there is an Vibrofit Apps that u can follow and connected to your cellphone..is it existed?

1 answer
Vibrofit
Athena Solutions Pty LtdVibrofit

Hi Vhing! The Vibrofit One does not come with an app, however you can find our Vibrofit Online Training Classes by heading to https://www.froothie.com.au/vibrofit-online-training-classes.

Anything else I can help you with Vhing? My direct email is [email protected], the office phone number is 1300 309 900, any questions please just call or email us (or FB us, IG, Live chat… you can even mail us! We’re here to help :-) )

Francois N.
General Manager of Froothie

Julio

Julioasked

my machine gives an error -5 what should I do?

2 answers
Vibrofit
Athena Solutions Pty LtdVibrofit

Hello Julio, thank you for your message. Please contact our technical team directly using this link http://www.froothieinternational.com/warranty.php and they will be able to personally assist you. We hope this helps :)

John
John

Hi Julio, can't answer your question but I found their support extremely good. My unit broke down and under warranty I returned the unit at their cost and the motor and main PCB (electronic board ) were replaced without question. I had to package it for return which is not easy without the original packaging so suggest everyone keep it. Cheers John

Jules R

Jules Rasked

What to do when vibrofit starts to rattle loudly? Sounds like something loose inside but still works. Who can fix?

3 answers
Vibrofit
Athena Solutions Pty LtdVibrofit

Hello Jules, thank you for your message. Please contact our technical team using this link http://www.froothieinternational.com/warranty.php and they will be able to assist you immediately. You can also contact us at [email protected]. We hope this helps :)

Kaye R
Kaye R

Hello I'm in NZ and I have the same problem ... is there a NZ tech team ?

Roland
Roland

No idea. Never had any problem with mine and use it every day. Roland

Sue

Sueasked

What is the maximum amount of weight for this machine? I saw one in my shopping centre today that had a maximum of 150 kg. I think it was a eurofit.

2 answers
Vibrofit
Athena Solutions Pty LtdVibrofit

Hello Sue, thank you for your message. The maximum weight for the Vibrofit One is 120 kg. Please feel free to contact us at [email protected] if you have any further questions :)

John
John

Specifications on website say 120 kgs. I've been as much as 20 kgs over than and experienced no problems. Machine still going strong.

rags

ragsasked

i have this machine what is the best speed to loose yr stomach please?

2 answers
Vibrofit
Athena Solutions Pty LtdVibrofit

Thank you for your message. The VibroFit offers a great all round workout as well as a huge amount of health benefits - strengthen and tone muscles, improve circulation and bone density to mention a few

Tony
Tony

We want answers from vibrofit

Martie

Martieasked

Why did the machine stop abruptly and just flashing time and speed lights and wont start up?

1 answer
Vibrofit
Athena Solutions Pty LtdVibrofit

Hello, we are sorry you are having issues with your Vibrofit One. If you have already checked the various trouble shooting suggestions mentioned in the manual and this has not solved the issue, please contact our support team via this link http://www.froothieinternational.com/warranty.php and they will be able to assist you directly. We hope this helps :)

Wendy

Wendyasked

Hi there, I have misplaced the manual on my vibrofit one, where dan I go to download the manual please?

1 answer
Vibrofit
Athena Solutions Pty LtdVibrofit

Hello Wendy, please contact our customer service team at [email protected] and they will be able to email you a copy immediately. We hope this helps :)

uradiamond

uradiamondasked

I am thinking of buying one of these but want to make sure it is going to help my varicous veins - mainly very aching legs, ankles and heels. I tried a friends today and my thighs and bottom skin really itched! Is this normal? Thanks, Amanda

1 answer
Vibrofit
Athena Solutions Pty LtdVibrofit

Hello Amanda, the Vibrofit plates are ideal for boosting circulation as well as toning up your muscles. When you use a vibrating plate, circulation is improved as the blood vessels are open and circulation is returning. This can explain that tingling feeling. However as per all pre-existing medical conditions, we strongly recommend that you seek medical advise directly with your doctor. We hope this helps :)

Slfit1

Slfit1asked

I have viewed your beginners training video and the various positions, what pre programs are best and for how long when performing this? How many times a day/week is recommended?

1 answer
Vibrofit
Athena Solutions Pty LtdVibrofit

Thank you for your message. You can use the plate daily and alternate between programmes. The first few programmes use lower speeds and are therefore less challenging but you can gradually build up and alternate between programmes. You can contact us directly at [email protected] and we can send you the programme chart together with our Workout Guide.

We hope this helps :)

Slfit1

Slfit1asked

How often should you use the machine in various positions each day? Is there an ideal minimum or maximum?

2 answers
Vibrofit
Athena Solutions Pty LtdVibrofit

Hello, thank you for your message. You can certainly use the plate every day and gradually build up the time and intensity. It is also however important to allow some recovery time to give your body time to adjust to the workouts and get stronger.

We hope this helps :)

Gordo
Gordo

I agree,I use the machine twice a day still both am and pm at 10 min. each time an hour or so after meals

barry.w.

barry.w.asked

why is there no instruction booklet provided with the vibrofit one?

1 answer
Vibrofit
Athena Solutions Pty LtdVibrofit

Hello Barry,

Thank you for your enquiry. Can you please email us directly at [email protected] and we will email you the user's manual together with information on the various programmes and our new Workout Guide :)

Cherie

Cherieasked

How does this compare to powerfit which my friend has been using for two weeks & can see that her waist is decreasing will this do the same by just standing on it?

1 answer
Vibrofit
Athena Solutions Pty LtdVibrofit

Thank you for your message :)

You can find a comparison between the VibroFit and the Powerfit on our website https://www.froothie.com.au/vibrofit-one-vs-powerfit

The VibroFit plates will help you lose weight as well as tone up and strengthen your bones. We recommend that you use the VibroFit daily and follow a healthy diet with plenty of water, fresh fruits and vegetables for best results.

We now also have a Workout Guide available - please email us directly at [email protected] to request a copy.

We hope this helps :)

Rhonda

Rhondaasked

What speed can it get up to as you increase the intensity as you progress?

1 answer
Vibrofit
Athena Solutions Pty LtdVibrofit

Thank you for your message :)

The VibroFit plates have 10 pre set programs to choose from with fluctuating speeds, at ten minute intervals. This allows a variety of speeds and different workouts, rather than you selecting the speed each use. As you progress, you can of course select more challenging programs.

We now also have a Workout Guide available - please email us directly at [email protected] to request a copy.

We hope this helps :)

David

Davidasked

I have Limphodemia in my right leg from the top Thigh to my foot, What changes would I see using your Vibrating mechine, Can you please help, Thank You David

1 answer
Vibrofit
Athena Solutions Pty LtdVibrofit

Thank you for your message :)

The VibroFit plates are ideal for strengthening and toning muscles. They also promote joint health and good circulation. However, we strongly recommend you seek medical advice prior to using the plates if you have a pre-existing medical condition.

We hope this helps :)

Wong

Wongasked

I have got a vibrofit one could you tell me what program do I use to help loose weight and how many times a week to use the book you get don't tell you what programmes are for? thank you

2 answers
Nairb
Nairb

Hi Wong
I'm sorry I can't answer that question. I personally have been using the programmes 1-10 and also just my own choices of speed and time.
As per my previous review comments, I've not lost any weight or seen any changes in my body shape, in the last 3mths.
As per Vibrofit's Official's comments, please check the website for exercise plans.
Good luck Wong

Vibrofit
Mario N.Vibrofit

Thank you for your message. We recommend that you use the VibroFit daily in order to get the best results possible.

It will help you lose weight as well as tone up and strengthen your bones, etc and we recommend that you follow a healthy diet with plenty of water, fresh fruits and vegetables.
Regarding your question about losing weight, the number of calories you can burn by using the VibroFit will vary depending on your age, gender, metabolic rate and other movements you might engage in while standing on the plate. Generally, a 10 minute vibration session burns as many calories as a six to 10 minute walk or about 50 calories for a person of an average weight of 150lb.

You can also contact us directly via [email protected] to receive the breakdown of each pre-set programme.

Please also check our website as we have just launched our online training classes:

https://www.froothie.com.au/vibrofit-online-training-classes

We hope this helps :)

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