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Reviews

(250)
(18)
(1)
(4)
(12)
  • Transparency
    4.9 (59)
  • Customer Service
    4.7 (61)
  • Rates and Fees
    4.9 (11)


Peace of Mind

published

Upon consulting with Sam Shah
(Financial Advisor) I was given sound and knowledgeable advice on proposed future retirement planning. Not only verbal information, but also presented in comprehensive written form, which is clearly understandable. Thank you Sam, your advice and suggestions, over the last 4 years have given me great peace of mind, when entering into my retirement. I only regret not seeking out his advice earlier in my working life.



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Customer Service

Tatira

TatiraGreater Melbourne (Outer), VIC

  • 2 reviews
  • 7 likes

Awesome service

published

I met with Tara Walder and was genuinely pleased with the discussion on my super and insight what I may need to retire on. She was able to explain to me in a way that I could understand. I learnt aspects about my super that I was not aware of. Well worth the time. Totally recommend it to anyone.

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Rose

RoseGreater Melbourne (Metropolitan), VIC

Superannuation for beginners

published

My husband and I met with Evta. I have been with Vicsuper for 19 years and simply put the money away. We knew little or nothing about super and he was patient and informative. He began with the basics and then carefully and in detail out lined the implications of some suitable scenarios. Highly recommended.



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Allan

AllanDarwin, NT

  • 2 reviews

Good company to deal with.

published
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RACHAEL B

RACHAEL B

  • 3 reviews
  • 4 likes

Sam Shah for the Win!

published

Today I met up with a financial advisor for the very first time to discuss life insurance. The advice that Sam Shah gave me was invaluable! He was extremely thorough, knowledgeable and professional. I have already recommended him to my colleagues at work! Thanks, Sam!

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Half hour was perfect.

published

Nearly fourteen years I have been with this fund. I transferred my other super fund after joining the Education Department, and I feel the performance of my super fund is satisfactory.

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THC

THCGreater Melbourne (Metropolitan), VIC

  • 2 reviews
  • 1 like

retirement plan

published

I was very pleased and happy after a meeting with Evta Krina, a VicSuper financial planner. He addressed all of my queries and needs knowledgeably and professionally. He helped me have a clear and solid understanding about my superannuation and gave me very good and practical advices about my retirement plan with VicSuper as well as the strategies that I should do to reach my standard income at the retirement age. I definitely and highly recommend Evta Krina as an excellent VicSuper financial planner to all of my colleagues, friends and relatives. Looking forward to seeing him at my next meeting in the future.

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Linga Naidoo

Linga NaidooGreater Melbourne (Inner), VIC

  • 2 reviews

Good work Sam Shah

published

My wife and I have been members with Vic Super for the last 8 years and Sam Shah has always handled all our matters timeously and professionally. We appreciate his practical and straight forward advice and is always on hand to answer our queries. Sam comes highly recommended, keep it up.
Regards Linga and Sara Naidoo

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Charles

CharlesGreater Melbourne (Outer), VIC

Advice on future planning

published

I have been with Vic Super roughly for ten years, met with planner Sam Shah to discuss future directions with my super. Sam's advice was critical in my decision changing to set up my future pension goals. I have found Sam's professional advice extremely important to me. His one to one dealing with members is second to none. Sam will always be my planner on my super directions while I am with Vic Super. ( I recommend that Vic Super members seek his professional and accurate advice )

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Customer Service
Linda

LindaGreater Melbourne (Outer), VIC

  • 2 reviews

Very helpful customer service

published

As a new customer but with some knowledge of how to manage my super, I was very happy with the assistance Will provided me during a recent meeting. My questions were clearly answered which instilled a confidence in me to manage and make changes to my investment quickly and easily. Recommend this fund to family and friends

Transparency
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Bad experience

published
Customer Service
1 comment
VicSuper
VicSuper V.VicSuper

Brenda

BrendaMelbourne

  • 2 reviews

Exceptional Customer Service

published

I have been with VicSuper for the last 24 years and extremely satisfied with their performance. I would recommend other staff members and family to join this fund, which is beneficial.

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Happy Member

Happy MemberGreater Melbourne (Metropolitan), VIC

VicSuper had my interests at heart

published

I was very happy after my chat with Richard. He gave me sound advice and a plan to work towards retirement and save me money as well. I wish I had spoken to Richard/Vic Super years earlier.

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Customer Service

Happy

published

Hi I’m very new to Vic Siper I have been dealing with Sam Shah. He has a wealth of knowledge in this field, friendly and courteous and has set my mind at ease. Looking forward to working with him in the future


Great communication and expertise

published

We have always had good general advice from VicSuper. We were especially pleased recently with the clear manner in which Nick stepped us through the bureaucratic complexities in combining two pensions. The communication was first class, and the outcome even better than we had expected.

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Customer Service
Maree

MareeSouthwest, VIC

  • 5 reviews
  • 2 likes
  • Verified customer

Very helpful session. Lots of back up provided

published

VicSuper are easy to work with. Have been with them for many years. Are always grateful for sound advice. Listen to my individual story and work with me to achieve my super goal

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Dancer

DancerGoulburn Valley, VIC

Very friendly

published

I was getting general info as I am with another super fund and your super guy was able to help me
I am happy with the fund I am with and been with them about 9 years

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Roger

RogerGreater Melbourne (Inner), VIC

  • 2 reviews
  • Verified customer

Excellent consultative approach

published

I have been with VicSuper since March 2011. I have always found the accessibility and service levels very good and the people are highly professional. My last session was highly informative and where a question could not be answered, a follow-up and response was made/received in a very timely manner.

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Helpful and understandable

published

I have been a VicSuper member for about 25 years. Marty came to our workplace which was convenient. He listened well, encouraged questions, and gave easy-to-understand advice. Very good customer service.

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P Cas.

P Cas.Greater Melbourne (Outer), VIC

Covered all possibilities answered all my questions.

published

I have been with Vic Super since 2009 and have always dealt with Sam Shah. He has always been very honest and clearly set out my options and fully explained to my total understanding. To be honest.... I would have been in a much worse state of financial affairs had it not been for Sam's and Vic Super's work.

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Page 2 of 15

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Questions & Answers

Noel

Noelasked

I am with AMP for the last 15yrs, want to change over, do Vic super offer TPD and life insurance through super.

1 answer
VicSuper
VicSuper V.VicSuper

Hi Noel
Apologies for the delay in our response. We do provide life and TPD insurance through super but we encourage you to contact our Member Services team on 1300 366 216 to discuss your situation. Alternatively, you can private message your best contact number and we'll arrange for a team member to give you a call. Regards VicSuper


Gavin F

Gavin Fasked

I have had a VicSuper account for more than 20 years, since returning to teaching in 1998. I am still contributing at age 73 but am a bit disappointed at the rate of growth in my bottom line. Most of the improvement seems to come from my contributions and amounts contributed on my behalf by my employer. Looking at the fees charged and comparing them with other, similar funds, I notice that VicSuper charges more than some of the other funds. What is the justification for this?

3 answers
VicSuper
VicSuper V.VicSuper

Hi Gavin
We encourage you to contact our Member Services team on 1300 366 216 to discuss your situation. Alternatively, you can private message your best contact number and we’ll arrange for a team member to give you a call. Regards VicSuper

Gavin F
Gavin F

Thank you for replying.

Bill Ho
Bill Ho

The vic super default growth fund has a ridiculously high fee of 1.14% per annum and has failed to beat the benchmark in the previous 10 years, steer well clear, might offer free advice but who is paying in the long run.

https://www.eurekareport.com.au/managed-funds/fund/vicsuper-futuresaver-growth/40213


BigAsh

BigAshasked

how do i get in touch with someone for a chat?

1 answer
VicSuper
VicSuper V.VicSuper

Hi there
Thanks for reaching out. You can call our team on 1300 366 216 or alternatively, please send through your contact details via private message and we’ll get someone from our team to get in touch with you. Regards VicSuper


Get an answer from our members and VicSuper representatives

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