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Upon consulting with Sam Shah
(Financial Advisor) I was given sound and knowledgeable advice on proposed future retirement planning. Not only verbal information, but also presented in comprehensive written form, which is clearly understandable. Thank you Sam, your advice and suggestions, over the last 4 years have given me great peace of mind, when entering into my retirement. I only regret not seeking out his advice earlier in my working life.
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TatiraGreater Melbourne (Outer), VIC
- 2 reviews
- 7 likes
Awesome service
I met with Tara Walder and was genuinely pleased with the discussion on my super and insight what I may need to retire on. She was able to explain to me in a way that I could understand. I learnt aspects about my super that I was not aware of. Well worth the time. Totally recommend it to anyone.
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RoseGreater Melbourne (Metropolitan), VIC
Superannuation for beginners
My husband and I met with Evta. I have been with Vicsuper for 19 years and simply put the money away. We knew little or nothing about super and he was patient and informative. He began with the basics and then carefully and in detail out lined the implications of some suitable scenarios. Highly recommended.
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AllanDarwin, NT
- 2 reviews
Good company to deal with.
I was in a defined benefit fund that had no pension fund henceI needed one with a pension account. I met with several funds incl Kevin Phoa at VicSuper's Melbourne CBD office. I already knew a lot about super but needed specialist assistance on a few matters as I was transferring a large amount. Kevin was thorough, professional, knew his business well and took the time to ensure that I was across the issues where I was deficient. Of the three companies, Kevin and VicSuper provided outstanding service and I transferred my funds across last Octo...Read more
ber. I would recommend Kevin Phoa as a patient and professional financial planner. So far, VicSuper have met my needs and their fees are reasonable and no greater than other companies. Great work Kevin and VicSuper.Similar opinion? Write a review on ieatwords.com.au!
RACHAEL B
- 3 reviews
- 4 likes
Sam Shah for the Win!
Today I met up with a financial advisor for the very first time to discuss life insurance. The advice that Sam Shah gave me was invaluable! He was extremely thorough, knowledgeable and professional. I have already recommended him to my colleagues at work! Thanks, Sam!
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Half hour was perfect.
Nearly fourteen years I have been with this fund. I transferred my other super fund after joining the Education Department, and I feel the performance of my super fund is satisfactory.
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THCGreater Melbourne (Metropolitan), VIC
- 2 reviews
- 1 like
retirement plan
I was very pleased and happy after a meeting with Evta Krina, a VicSuper financial planner. He addressed all of my queries and needs knowledgeably and professionally. He helped me have a clear and solid understanding about my superannuation and gave me very good and practical advices about my retirement plan with VicSuper as well as the strategies that I should do to reach my standard income at the retirement age. I definitely and highly recommend Evta Krina as an excellent VicSuper financial planner to all of my colleagues, friends and relatives. Looking forward to seeing him at my next meeting in the future.
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Linga NaidooGreater Melbourne (Inner), VIC
- 2 reviews
Good work Sam Shah
My wife and I have been members with Vic Super for the last 8 years and Sam Shah has always handled all our matters timeously and professionally. We appreciate his practical and straight forward advice and is always on hand to answer our queries. Sam comes highly recommended, keep it up.
Regards Linga and Sara Naidoo
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CharlesGreater Melbourne (Outer), VIC
Advice on future planning
I have been with Vic Super roughly for ten years, met with planner Sam Shah to discuss future directions with my super. Sam's advice was critical in my decision changing to set up my future pension goals. I have found Sam's professional advice extremely important to me. His one to one dealing with members is second to none. Sam will always be my planner on my super directions while I am with Vic Super. ( I recommend that Vic Super members seek his professional and accurate advice )
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LindaGreater Melbourne (Outer), VIC
- 2 reviews
Very helpful customer service
As a new customer but with some knowledge of how to manage my super, I was very happy with the assistance Will provided me during a recent meeting. My questions were clearly answered which instilled a confidence in me to manage and make changes to my investment quickly and easily. Recommend this fund to family and friends
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Bad experience
I will be withdrawing my super from Vic Super. I'm really unhappy with their treatment. After filling out their huge form for a death benefit nomination and having the signature witnessed by a JP in a police station I was informed that it was invalid.I had signed twice- and made sure it was all done properly 2 witnesses, birth certificate, passport. No amount of reasoning was accepted. Bureaucratic robots that cant see whats in front of them. No use complaining. The Team manager talks over the top of you - and refuses to listen to you or expla...Read more
in anything. Her 'conflict resolution techniques' just succeeded in pissing me off even further. She sounded very pleased with herself when I asked who to send a written complaint to, her response was "I'm also the Complaints manager, so it will come through me -gloat gloat...". Good on you. Well done. You've lost a customer.1 comment
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BrendaMelbourne
- 2 reviews
Exceptional Customer Service
I have been with VicSuper for the last 24 years and extremely satisfied with their performance. I would recommend other staff members and family to join this fund, which is beneficial.
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Happy MemberGreater Melbourne (Metropolitan), VIC
VicSuper had my interests at heart
I was very happy after my chat with Richard. He gave me sound advice and a plan to work towards retirement and save me money as well. I wish I had spoken to Richard/Vic Super years earlier.
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Happy
Hi I’m very new to Vic Siper I have been dealing with Sam Shah. He has a wealth of knowledge in this field, friendly and courteous and has set my mind at ease. Looking forward to working with him in the future
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Great communication and expertise
We have always had good general advice from VicSuper. We were especially pleased recently with the clear manner in which Nick stepped us through the bureaucratic complexities in combining two pensions. The communication was first class, and the outcome even better than we had expected.
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MareeSouthwest, VIC
- 5 reviews
- 2 likes
- Verified customer
Very helpful session. Lots of back up provided
VicSuper are easy to work with. Have been with them for many years. Are always grateful for sound advice. Listen to my individual story and work with me to achieve my super goal
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DancerGoulburn Valley, VIC
Very friendly
I was getting general info as I am with another super fund and your super guy was able to help me
I am happy with the fund I am with and been with them about 9 years
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RogerGreater Melbourne (Inner), VIC
- 2 reviews
- Verified customer
Excellent consultative approach
I have been with VicSuper since March 2011. I have always found the accessibility and service levels very good and the people are highly professional. My last session was highly informative and where a question could not be answered, a follow-up and response was made/received in a very timely manner.
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Helpful and understandable
I have been a VicSuper member for about 25 years. Marty came to our workplace which was convenient. He listened well, encouraged questions, and gave easy-to-understand advice. Very good customer service.
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P Cas.Greater Melbourne (Outer), VIC
Covered all possibilities answered all my questions.
I have been with Vic Super since 2009 and have always dealt with Sam Shah. He has always been very honest and clearly set out my options and fully explained to my total understanding. To be honest.... I would have been in a much worse state of financial affairs had it not been for Sam's and Vic Super's work.
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Questions & Answers
Noelasked
I am with AMP for the last 15yrs, want to change over, do Vic super offer TPD and life insurance through super.
1 answer
VicSuper V.VicSuper
Hi Noel
Apologies for the delay in our response. We do provide life and TPD insurance through super but we encourage you to contact our Member Services team on 1300 366 216 to discuss your situation. Alternatively, you can private message your best contact number and we'll arrange for a team member to give you a call. Regards VicSuper
Gavin Fasked
I have had a VicSuper account for more than 20 years, since returning to teaching in 1998. I am still contributing at age 73 but am a bit disappointed at the rate of growth in my bottom line. Most of the improvement seems to come from my contributions and amounts contributed on my behalf by my employer. Looking at the fees charged and comparing them with other, similar funds, I notice that VicSuper charges more than some of the other funds. What is the justification for this?
3 answers
VicSuper V.VicSuper
Hi Gavin
We encourage you to contact our Member Services team on 1300 366 216 to discuss your situation. Alternatively, you can private message your best contact number and we’ll arrange for a team member to give you a call. Regards VicSuper
Thank you for replying.
The vic super default growth fund has a ridiculously high fee of 1.14% per annum and has failed to beat the benchmark in the previous 10 years, steer well clear, might offer free advice but who is paying in the long run.
https://www.eurekareport.com.au/managed-funds/fund/vicsuper-futuresaver-growth/40213
BigAshasked
how do i get in touch with someone for a chat?
1 answer
VicSuper V.VicSuper
Hi there
Thanks for reaching out. You can call our team on 1300 366 216 or alternatively, please send through your contact details via private message and we’ll get someone from our team to get in touch with you. Regards VicSuper
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VicSuper V.VicSuper
Hi Jas
e message and we’ll get a team member to contact you. Regards VicSuperWe’re sorry you haven’t had a great customer service experience. You can speak to our Member Services team directly regarding your experience.
Please provide your best contact number via privat... Read more