Sad to say once again, our strata company is back to getting zero service from VBCS. Now many weeks since the AGM and important matters have not been acted on, questions not answered, and we have requested updates with no reply. As other have observed, our money is spent on things that we don't want or need, and instructions are not followed. We have no way of controlling this and we are placed in difficult situations because VBCS fails to perform its function.

Jake is our very new community manager. He has responded very promptly to my queries. Hope he is able to stay the distance. There has been a revolving door with community managers for the apartment block at 120 Burgundy St Heidelberg lately

I've never had any issues with previous Community Managers. Recently there was a change and after corresponding on important topics, I now get zero response from my community manager about anything. I fear that they cannot deal properly with someone that has a different opinion than themselves and causes them to no longer speak to you in the future. I guess they can't cope with someone disagreeing with them and then it stops any progression on other important topics. Not a good way to handle problems.

Constant lies, stole money and reluctantly refunded when caught them out, multiple breaches of the act, no service, rude staff, asked for quotes for trades and instead they sent a purchase order to their preferred supplier, runs the building into a loss, urgent matters like flooding pipes ignored, delaying insurance, maintenance ignored, requests for financial books ignored, maintenance not done. Sold materials to body corp saying it was required for OHS, called worksafe and they said it was not true, and had been marketed something that is not required by law. Dodgy company do not use.

Rawand Kaka at VBCS has been an excellent Body Corp Manager for our property. Over the year and a half since I've been on our OC committee, he has consistently actioned requests in a prompt and professional manner; is easily contactable and responsive via phone or email; and is always very pleasant to deal with. 5 stars.

Avinash Trilochun is our new Community Manager and he's been nothing short of amazing since he took over from his predecessor. Avinash has been extremely helpful and actions all requests almost immediately. 5 stars from me. So thankful for his support, especially in these unsettling times.

Since Alice Ferre took over as our manager, she has been absolutely brilliant: proactive and very responsive. But before this we had many months of effectively no support, due to a succession of incredibly short-term managers, a very long leave of the last manager and then only patchwork support from other obviously overworked managers who tried to pick up the pieces. I hope we will get a reduction in our fees to reflect this and that Alice will be our long term manager and can help us get back on track with the many urgent and serious problems with the property. Thank you Alice for your great work.

In recent years we have had good, high quality service provided by Victoria Body Corporate Services. Ever since Rawand Kaka has been appointed as our Owners Corporation Manager, we have had good response to our issues and been able to get work undertaken on our common property areas in an effective and timely manner.

Chung Siang Choo is our current property manager and has been very pro-active in assisting and resolving a long standing matter regarding our intercom. A friendly phone manner, a positive approach and receptive to issues when they are raised. I have been very thankful for his input, and for his timely responses to calls and emails. He has been a pleasure to deal with, and I hope he will continue to assist us going forward.

Jake has been our manager and is very helpful with any issues in our building and has always been easy to contact. I’d happily stay with Vic Body Corp if Jake is the manager of our property.

Chung Siang Choo has been our Body Corporate Manager for quite some years now. Professional & welcoming - with him the process is easy & efficient. Either answers our questions or comes back to us in a timely manner. And he enjoys our hospitality at our Annual General Meeting! Would recommend as a Body Corporate Manager & good bloke!

Wayne has successfully taken over from another excellent Manager -Jake, & replies promptly, understands the issues & attends to matters fully. Unfortunately the owners are useless here in our small block of 4 & are unfit in making decisions. The Act needs to change to allow Managers to give advice & recommendations as my Owners ignore every bit of advice.
For VBCS - I would like to see less turnover in Managers for consistency.

Our Body Corp Manager Rawand has been amazing. Ever since we changed to Vic Body Corp, He has always been consistent, gives professional service and is always prompt with follow ups. Its a great feeling to finally have a property manager that makes you feel like you not just a number.

Hail damage happened two months ago and no action has yet been taken, some appartments are at the stage of been unliveable with ceilings and lighting now very dangerous, one month I thought it was poor now it’s well beyond my comprehension!

Jake is excellent at getting back with my calls and explains my queries well. He is pleasant and easy to talk to. He has only been with VBCS as our manager for a short while, however I am happy with him and hopes he keeps on as our manager.

Mr Prashant Pawar our Community Manager is always available to give advice and takes suitable action
when needed,correct services for whatever the job may be.He is prompt regarding enquiries and well versed in his knowledge and idiosyncracies of the building structure and the occupants.He is also prompt regarding queries and processes, and takes the time to explain situations, often hiring local trades people.

April Pokino, our Community Manager, has a professional, helpful and cheerful approach to what appears to be a demanding and frustrating job. April has embraced her role and being our fourth Community Manager in as many years has developed a good relationship even though she must have confronted much angst from property owners in her portfolio due to many changes in Managers. We would like to think April will remain our Community Manager in the future.