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Barb
- 2 reviews
True to their word.
My gas hot water unit was replaced today. They arrived on time. They provided several options and did what they quoted. No issues. Would recommend to anyone.
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Great Service & Friendly Guys
Moved into a new house and the hot water system carked it.
After seeing these reviews and calling a few different providers for quotes, I went with Vic Hot Water. Spoke to Dave and John who were happy to discuss different options (repair vs replacement).
They were able to replace it the next day.
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Fantastic service!!
Our hot water service died yesterday morning....water everywhere. I spoke to Dave in the morning and booked him to replace it at 4:30 yesterday afternoon. He arrived right at 4:30, put our new service in and took the old one away....all with a smile and a good chat. Excellent service. Very very impressed. Thank you !!
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Ian
- 2 reviews
- 2 likes
Oustanding customer service
System died last year and Dave came out and replaced it within 24 hours. Had what I thought to be an issue 11 months later, Dave to the rescue, but it turned out to be a spiders webs doing. System up and running in minutes...Felt like a tad of a goose and I thank you for not having a chuckle at my expense :) Excellent service and highly recommended for anyone requiring work done without hidden extras. Thanks again Dave
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DarrenKeilor
- Verified customer
Victorian Hot Water - Very GOOD!!!
Have Dave to come over and completely replace my hot water system. Dave the Plumber did what he says he is going to do and charge over the phone. Nothing more and nothing less. Punctual and tidy job. They came at around 12:00pm and I had a hot shower at 2pm. At the time of writing, I still have not pay him yet. They are happy for me to do EFT in two days time. They are not even hurry for your money. Highly recommended!
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What Great Service!!
What a surprise to find a tradesman that believes in Customer Service. Late last Saturday afternoon I found my hot water service leaking badly, and started to Google. Found Victorian Hot Water and sent an enquiry through their website on a Saturday evening and was contacted within 15 minutes. I was given advice about what to do with the existing unit, and was also provided with recommendations about a replacement. Dave, the plumber, advised he would arrive at 10.00 on Sunday morning. True enough he arrived on Sunday morning at the nominated t...Read more
ime with the new water heater and completed the installation. He also took the old unit away. The price including installation was as per the prices on the website, and it didn't matter that it was a Sunday. What great service. So without hesitation I highly recommend Victorian Hot Water.Similar opinion? Write a review on ieatwords.com.au!
TomVermont
Fantastic Service
Started to have some problems with my hot water service, and started to look for options online. Victorian Hot Water popped up in my Google search. Sent an enquiry through the website on a Saturday and was contacted right away. Was given great advice, and was recommended to go with the Rheem Stellar 360. The water heater was installed the following day on a Sunday. I was given a price including installation, and paid exactly that amount, even on a Sunday. I highly recommend this business and am extremely happy with the service and product
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AlisonMelbourne
Exceptional Service
We are a family of six and were devastated when our hot water service died!! We phoned Victorian Hot Water that night and they were at our home the very next day. They kept us informed as to when they were coming and came right on time. Their pricing was cheaper then elsewhere, the quality of the workmanship in attaching the unit to our home was professionally done. I recommend them highly and will use them again.
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LocNoble Park
Exceptional service
First class professional service and excellent workmanship, very impressed. I would definitely recommend Vic Hot Water to family and friends!
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Honest, Reliable and Efficient!
Hot water system died, called Dave well after hours and he was very helpful and we booked in an appointment for the morning after. John attended as promised and presented me with multiple options and took the time to explain everything to me. He organized the fitment of a replacement unit (going from electric to instantaneous gas system) with Dave's assistance then and there. Thank you to you both guys for your timely and knowledgeable assistance. I would recommend Victorian Hot Water to all friends and family.
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Fast & honest
I found VicHotWater whilst doing a Google search at 9am, and decided to take the punt as they were the only company advertising a monthly specials inclusive of unit & labour costs. Spoke to The Gun and mentioned he would be there by 12noon. He was in and out by 11:45am. No questions, no issues, all done. Genuinely surprised. I've never had this level of professionalism. If you need a new HWS in Melb Metro, you honestly can't go past these guys. Others will shaft you around with hidden costs, VicHotWater will stay true to their quote!
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JulianneCoburg
- 3 reviews
- 6 likes
New hot water system installed - efficent, prompt, competitive
The hot water systems advertised on the Victorian Hot Water website were priced competitively, and information and costs were clearly stated. Spoke to [Name removed] who was very helpful - advised [Name removed] could be there in 2 hours, which he was. [Name removed] had a friendly manner, was knowledgeable, and installed the new system without fuss. I am very happy to have hot water again!
I recommend Victorian Hot Water without hesitation.
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Krismelbourne
Exceptional service and value
I couldn't recommend these guys highly enough. We needed our hot water system replaced and in less than 24 hours our old one was gone and new one installed. For over $500 less than the nearest quote - and they couldn't install for another 5 days. [name removed] was friendly and no nonsense. No hidden nasty charges. Outstanding level of work done. [name removed] didn't even complain about the state of our back yard :) Thanks again!
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mummyreviewGreater Melbourne (Metropolitan), VIC
- 11 reviews
- 9 likes
Outstanding service.
Amazing service, cannot recommend them highly enough. Spoke with David who was able to advise on the best option. Old system removed and new system installed within 2 hours of the initial call. Competitive price, cheaper than all other quotes when I rang around. Polite and friendly staff who were fast and efficient. Thanks!
Efficient, competitive cost, polite and friendly. Took old system with them.
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Neil
- 2 reviews
- 5 likes
Fantastic service and price
Can't speak more highly enough of these guys. Had an issue with the HWS and they resolved the issue with ease and at a very competitive price which was approximately $1000 less than a competing quote. Very friendly service and work done on time and would have no hesitation referring them for any gas plumbing needs.
reliable, friendly, cost effective
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big man 70Melbourne
Efficient and well priced
Had a burst hot water tank and had victorian hot water out, they seemed very knowledgable on the phone, they didnt charge to come out, asess the situation and quote but stated if they pulled the tools out to work it was a $99 fee (which is quite reasonable I thought). They gave me plenty of info, options and quoted me on 3 new systems with no pressure to go ahead. After I shopped around these guys were the cheapest and most decent to talk to. They had the new one fitted that afternoon. It appears the 2 guys Who did the job actually own the business. The system i had installed was an Aquamax 390 stainless gas $1495 installed and they took my old one away. Others were quoting $1700+
Nice manner, no pressure, good price
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