I have been charged 35 for movies that I returned and they are sitting in the machine at Rowville so I would like a refund. Why should I be charged for movies that I have returned

Quite frustrating when you have to travel out of area just to return not to mention we were on hold For quite sometime and you hang up on us. RUDE

I will never ever hire a movie again through video Ezy Kiosk. Hired a movie out and returned the next day, apon returning the machine was broken, kept spitting DVD out, on the 4th try the DVD was accepted. The following day I than was charged $35 as apparently the DVD wasn’t returned yet the DVD was infact returned!!! Sent email & was told that there Will be an investigation and have to wait up to 10 days as the DVD apparently was not returned! Which is a load of bull. it’s been over 10 days now & no response to my emails. This is wrong that they can take your money for no reason! Absolutely disgusting!

Kiosk at Greenbank pub lane broken (blank screen) so cannot return dvds. But cannot advise via 1300 number (not manned) or facebook (not monitored) cannot email via phone. Not helpful. Surely you want to be alerted when your kiosk is not working?

Utter crap! How you manage to make any money from your kiosks it totally beyond me. We used to have a HOYTS kiosk at Moorabbin Woolworths and then suddenly one day it was replaced with an EZY kiosk. There's absolutely NOTHING easy about your kiosks. You choose a dvd, go to checkout, pay...or think you've paid and it says "processing" minutes go by. I've committed and there is no back button. So I wait and then it says "do you need more time! ???? What! So I go through the whole thing again and eventually am told. Sorry we couldn't process your request. There is nothing wrong with my card so I conclude it must be your inferior pathetic machine which I won't waste my time attempting to use EVER again.

Video Ezy kiosks are great, but the latest FF offering suks.. not even a cameo from the true FF gang.
Am a Statham fan, but he can suk eggs on this one.. it's not a statham movie... it was supposed to be a FF movie.

When it's good it's good but most times machines are down and you can't return your rental resulting in overdue fees. I'm still waiting on a reply from customer service several days ago.

I have sent multiple emails and numerous times and not had a reasonable response. My card has been charged when I havent even rented anything and when a machine was broken contacted them and told me I wouldnt be charged but surely enough I was charged a late fee not only for an extra night but $35 because the machine was broken for a day!
Wont be using again and hopefully taking it further to get my money back!

I asked the customer care to transfer me to her manager, she said repeated what she said, I no problem, just transfer me to the manager. She said have a great day and terminate the call.
I recall them and got my money simply because the kiosk screen was off and I have to go to different one which make me late 4 minutes.

A few times I have rented a dvd and been unable to return it on time owing to the machine being broken and have been charged for the late return. This last time I tried to call the company but ( as before) there was still no answer after 10 minutes, so I sent them an email. They chose to ignore the email and 2 weeks later took the late fees from my account. I have sent them another email. telling them I expect a refund, but should they choose to ignore this email I will report them to Consumer Affairs.

I too have been charged $35 for late fees that I did not incur and I also have never received a reply to multiple emails . I have rung and spoken to multiple people . The last one said it would take 7 to 10 days for my credit card to be refunded .it's been
7 business days but 19 days all up and 29 days since the actual rental in question . I will never trust this service again with my credit card !!

If I was setting up a businees designed to fail... this is the model. Poor customer supprt (at times impossible to contact via either phone or email), regular technical issues with kiosks that do not work, and not catering to what their customers want. In 2022, I don't want to rent a DVD... I want to rent a Blu Ray or 4K movie. If I want poor quality, I'll go to Netfix. But I won't bother hiring a DVD.
The other issue is the inability to reserve a movie, as was possible with the old Hoyts kiosks.
I appreciate this is a franchised business, so Video Ezy probably has little regard to their franchisees, but if this business model is to succeed, time to offer a better service.

Video Ezy says movies must be returned by 9pm every night. I went to return my DVD at 6.30 on Sunday inside a small shopping centre only to find that it locks it doors at 6.00 pm. I was charged a late fee as a result. This is a con.

I too Returned rental to Lynwood IGA the next day and get charged late fee days later. This is not right!! should issue proof of return receipt to avoid this kind of mistake. Not using them anymore....not worthed the stress!!

Would give 0 stars if it was possible. Definitely would not recommend, agree with all other 1 star reviews - get charged for overdue fees when thats not the case, customer service is terrible, have to wait months to get an answer. Don't do it!!

I give this company a zero rating. Hired a movie - returned it the next day to Kings Langley and was charged $35 with no warning. I have called 8 times over a 3 week period and they continue to tell me there was something wrong with the card reader and until it’s fixed I need to just wait. My movie was located after 2 weeks - no apology - no real answers - apart from just wait. Putting it out there - Foxtel have a deal with Netflix at the moment - do it, this company doesn’t clearly appreciate their customers. Ropable.

We were charged $32 for a dvd rental returned late for 8 days. Well, we did not return it late. we returned it the day after the rental just as Lynwood IGA was closing.
We were also charge $35 and not given a reason - disputing it now. The problem is that they have your card and can charge you as and when they want. This is fraud.