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Video Ezy Questions & Answers
29 questions from our users
Mcshelleyasked
How do I extend to keep the movie another night ?
1 answer
Just take it back after the second night. No need to let them know. Happens pretty often.
John J.asked
Can rent DVD from kisok in Hobart Tasmania still?
No answers
Tamara P.asked
Hi rented a dvd today from burpengary near Woolworths, when I went to pay it rebooted. I waited and selected my movie which was Angel has fallen. It has given me the wrong movie. Some Nicolas cage crappy movie. Am I able to get credit for the money spent
No answers
Corina W.asked
Can I hire the mule today from kiosks
Alishaasked
Hi just wondering how much is late fees for 3 weeks
4 answers
They will charge you a maximum of $35 per disk. Just keep the disk, its a choice they will offer you if you call.
Its true.
Really really ?
andy m.asked
if i got charged twice because of a late dvd it is completely false!!!!!i returned v dvd before 6pm the nxt day well before 9pm as stated on the machine..how often have you charged me extra since i joined because of your faulty machines????
andy m.asked
why did u debit 2 x $4 from my account on the same day (25th march)?i only hired the 1 dvd!!!
No answers
WAYNEasked
Hi Customer care, we returned a video last night Xmas eve and got home to find out that the video was a blue ray, which we could not watch, and unable to contact you, is there a way for us to go to the machine and change it for another 1,
We are in H bay and the machine is at Woolworths Pialba, could you please give us a call on 0400193504? my details are in your machine, Regards Wayne.
No answers
Lollieasked
How often do new movies get added to the kiosks? When do new movies come in?
2 answers
Some maybe added every 1-2 weeks, but unpredictably, and of the new releases advertised on the web some remain "not available" at all the kiosks in my area. (Within 10kms)
They seem to get added every week or so, and there is usually a weekly newsletter that is emailed to showcase the new releases and what is coming soon.
Janet dasked
Do you have to return dvds to the same kiosk that you got them from?
2 answers
It has to be the same model machine as i think there is 2 different model machines. Ive done a bunch of times with no problems but same model machine
Apparently so.. they just charged me $32 for returning to a different kiosk!!
Dougasked
I hired a video yesterday when do I have to return it also does it have to be the sam kiosk?
2 answers
Do I have to return DVD on the same or not ?
Nah, any old kiosk will do... just jam it right in there.
Casey Gasked
Hi, can i return the dvd to a different location or does it have to be the location where I got it from? cheers
1 answer
I just got charged $32 for returning to a different kiosk!! I wont be using them again.
Smileyasked
Do u have to take the movies back to the machine you hired them from?
2 answers
There's two types of kiosks, smaller red one with one screen, and the larger Orange one with two screens.
The smaller red kiosks take a square case, the bigger Orange ones take longer rectangle cases.
As long as you're taking it back to the same type of kiosk you hired from, you can return it at any location.
They just charged me $32 for returning to a different kiosk
Looney Tunesasked
Where are the older kiosk in Melbourne ?
No answers
Lyudaasked
I am having a problem with taking out DVD disk out of video ezy rental black cover. Any help? thank you
No answers
Jodieasked
Whom do I contact about a movie that's scratched and can not be watched as calling them don't help?
No answers
Megan Sasked
I lost the plastic cover for a DVD, how do I return it?
No answers
Brooke Casked
What time is the return time?
1 answer
Its 9pm the next day but the machine sometmes does not accept the DVD so I have stopped useing them.
Scott casked
Can I return to any kiosk?
I borrowed one 20 mins away from home and was wondering if I can return to my closer kiosk
Mikasked
Where do you see if a DVD is already hired?
Is it after you click on rent or is it beforehand?
Thanks.
1 answer
There are multiples of the same movie in the kiosk, once they have all been hired it will not be displayed on the rental screen.
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