??!

Reviews

1.9

136 reviews
5
(16)
4
(9)
3
(7)
2
(12)
1
(92)
  • Product Quality
    1.7 (24)
  • Return Claim MadeYes (9) · No (18)
  • Customer Service
    1.3 (25)
Previous
Next

Fraud

published

I give this company a zero rating. Hired a movie - returned it the next day to Kings Langley and was charged $35 with no warning. I have called 8 times over a 3 week period and they continue to tell me there was something wrong with the card reader and until it’s fixed I need to just wait. My movie was located after 2 weeks - no apology - no real answers - apart from just wait. Putting it out there - Foxtel have a deal with Netflix at the moment - do it, this company doesn’t clearly appreciate their customers. Ropable.

Customer Service
Product Quality
Return Claim MadeYes
Store LocationKings Langley
See all answers
4 comments
Danielle
Danielle

I have called again tonight with the same answer, no-one has made contact and they have had the audacity to charge another $12 - with no notice. There is never a Manager to talk to and on hold times are 20 minutes.

Danielle
Danielle

Don’t use this service.

Danielle
Danielle

8 weeks on I still have no refund.



charged $32 and $35

published

We were charged $32 for a dvd rental returned late for 8 days. Well, we did not return it late. we returned it the day after the rental just as Lynwood IGA was closing.
We were also charge $35 and not given a reason - disputing it now. The problem is that they have your card and can charge you as and when they want. This is fraud.

Customer Service
Product Quality
Store LocationIGA lynwood kiosk
Lisa

LisaHunter Region, NSW

No DVD

published

We ordered a DVD from the Mayfield Woollies kiosk but no DVD was in the case. We called the number provided but were left with a message bank. What a palaver!



Customer Service
Product Quality
Return Claim MadeNo
Store LocationMayfield
See all answers
Music / DVD Shops

Find out how Video Ezy compares to other Music / DVD Shops

Know better, choose better.

Compare all

Good but once in a while have issues

published

I tried to return a DVD but it got stuck in the machine, couldn’t get it out or get in. One week later I got charged $32 overdue fee even though I let them know via email of the situation. Called them up, The lady on the phone was professional and she returned the full $32 back. It’s still good value but just Gotta be careful, You just need to call them up straight away.

Customer Service
Product Quality
Return Claim MadeNo
Ashley H

Ashley HDarwin, NT

  • 8 reviews

Totally inept

published

This mob has to be on borrowed time. I used their Darwin kiosks regularly and then one day the machine wouldn't accept my credit card. I contacted them and at their request supplied by credit card details. They promised an early solution. Months later, and after contacting them on numerous occasions, I still can't access their kiosks. If this is how they treat their customers, there's not much future for them.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationMitchell Centre, Darwin
See all answers
Jenna

JennaFar North Queensland, QLD

Ripped off!

published

I’ve been charged $70 for not returning two dvds fast enough. At no point when renting the movies was I told there is a time frame. I’ve since returned the movies and emailed and called but no refund as yet.
Was put on hold when I called then told to call back.

Customer Service
Product Quality
Return Claim MadeYes
Store LocationRedlynch kiosk
See all answers
Jason S

Jason SSouth East Queensland, QLD

Not good enough!

published

Rented a DVD from Kiosk near Woolworths Coorparoo, returned the DVD and the machine faulted after the DVD was returned. Then one week later was charged $32.00 for the DVD on my account without authorising or discussing with me. Forward an email to Video EZY outlining the issue with no return email or phone call. Won’t be using this facility from here on in! Buyer/Renter beware not good enough Video EZY!

Customer Service
Return Claim MadeYes
Store LocationCoorparoo Video EZY Kiosk
George

GeorgeIllawarra, NSW

  • 2 reviews

Cannot contact them on phone and don't return emails

published

Machine won't let me borrow but debits my Visa card when I swipe it. Told by recorded message that they are too busy and try emailing them . No joy that way either Bowral kiosk is a joke.
What's going on this company used to be good

Customer Service
Product Quality
Return Claim MadeNo
Store LocationBowral
See all answers
Bree

BreeSydney, NSW

Worst thing ever

published

Without a doubt every time I have ever hired a movie from the kiosks they either don’t work or they freeze that bad you can’t even watch the movie. And they charge you $4 per day, it’s an absolute joke considering you can’t even watch the movies you hire.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationGreystanes shops
See all answers
Music / DVD Shops

Find out how Video Ezy compares to other Music / DVD Shops

Know better, choose better.

Compare all

Video Ezy Koisk at the Forum St Leonards

published

ThIs kiosk was just removed with no explanation. I went to return a disc and it was gone. The closest kiosk at Chatswood has a different format and wouldn't accept the disc. I found this very frustrating. If Video Ezy are not able to maintain or provide a consistent service they should remove it entirely.

andy m.

andy m.Sydney, NSW

machines

published

coles station st st marys the screen is often black/not working.tried giving village center woollies a go but way too slow so gave up.not sure if ill use this service again.

Trina

TrinaCentral West, QLD

Sick and tired of getting damaged dvds that skips a heap of the movie ..not getting what we pay for !! Unhappy customer

published

Damaged dvds, Not getting what we pay for Sick and tired of getting damaged dvds that skips a heap of the movie ..not getting what we pay for !! Unhappy customer

Customer Service
Product Quality
Return Claim MadeNo
Store LocationKiosk roma
See all answers
David

DavidSydney, NSW

Hopeless Service

published

Absolutely hopeless service from this kiosk in Seven Hills NSW Either the machine is totally offline, or the DVD I want is unavailable, or the kiosk seems to be working but dispensing movies as was the case today !!! ??? Very frustrating also the machine does not recognize my debit card Which I know for a fact is linked to my bank account !!!! It was much better when it was Hoyts Kiosk in the same place What a joke Video Ezy is ??

David

DavidRichmond-Tweed, NSW

Just got 8$ charged on my card but no movie's

published

I understand now how bad this company is the kiosk screen said I wouldn't be charged and contact support I wonder if there is a support center as I can never get to speak to anyone

Return Claim MadeNo
Mgp1970

Mgp1970Mid North Coast, NSW

  • 2 reviews

FIRST AND LAST TIME

published

Hired from a booth for the first time 3rd of this month and returned to same booth the next day in time in order to not receive any extra charges. A $35 DEBIT appeared on my card today (13/2/19) charging me 9 extra hire days which is the maximum charge amount. Rang them up, explained the situation and they refunded straight away. When I requested for them to investigate and let me know why I was charged I was met with a brick wall. No wonder pirating is so prevalent!!

Return Claim MadeNo
Music / DVD Shops

Find out how Video Ezy compares to other Music / DVD Shops

Know better, choose better.

Compare all
Julea

JuleaFrankston south

  • 2 reviews

Kiosk trouble

published

Thrift park video ezy kiosk only works on occations. I have rung and complained about it not taking returns and not issuing DVDs at different times. They were happy to refund for not being able to return and issue a promo code for not being able to borrow but that's little use when the next time you go the machine is still not working. Could be such a good service if only they serviced their kiosks better.

caption

published

lack of information on kosik as for a deaf person wasting money hire dvd when it don't have caption..prefer the old one in riverside as they give the information

UNHAPPYCAMPER

UNHAPPYCAMPERSydney

  • 11 reviews
  • 1 like
  • Verified customer

It’s a kiosk, so don’t overthink it

published

A lot of the time I don’t have a new release or I’m thinking of buying a new release, this is a good time saver and it’s always open

If your DVD is scratched a simple email and the customer service will get back to you

Call even and they will put you through to a real customer service operator

Kate

KateRenmark West, SA

  • 5 reviews
  • 3 likes
  • Verified customer

Love the flexibility

published
Dustin

DustinMelbourne

Rip off

published

They charged me $32 for returning my dvd to a different kiosk. The kiosk had no problem accepting the dvd but then charged me a few days later.

Page 2 of 7
See all Video Ezy reviews

Questions & Answers

Mcshelley

Mcshelleyasked

How do I extend to keep the movie another night ?

1 answer
Peta
Peta

Just take it back after the second night. No need to let them know. Happens pretty often.

John J.

John J.asked

Can rent DVD from kisok in Hobart Tasmania still?

No answers
Tamara P.

Tamara P.asked

Hi rented a dvd today from burpengary near Woolworths, when I went to pay it rebooted. I waited and selected my movie which was Angel has fallen. It has given me the wrong movie. Some Nicolas cage crappy movie. Am I able to get credit for the money spent

No answers

Get an answer from our members

ieatwords.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ieatwords.com.au may earn commissions for products/services purchased via affiliate links.