VideoPro

After comparing all the major retailers online, I found VideoPro had the best price on amplifiers and the biggest range of subwoofers. We headed in looking for some advice before making a firm decision. I instantly recognised the sales assistant Peter from another company that previously repaired my old sub! We were so happy to pick his brains, as we know from previous experience he is a full blown audiophile! We walked out with a package better than what we planned for in our price range, with the reassurance he wouldn't sell us anything with known issues.

I've ordered from Videopro a few times so thought I could trust them with buying an 'in stock' item 7 days out of requiring it. Turns out it wasn't in stock, and then their delivery service had the item stuck in transit for days. I missed my deadline.

I bought a LG SL5Y sound bar from their eBay store. It arrived early then the time mentioned in eBay and the price is the cheapest compared to all stores in Australia. Within 2 weeks of buying the item the price has been reduced, when I have contacted the seller he has refunded the difference.
I will recommend this seller and will buy items from this store in future as well.

Order Panasonic 4k Player from VIDEOPRO largely based on delivery would meet an unmovable deadline.
Due to issue with miss sort by Aust Post delivery was going to push out beyond deadline.
While VIDEOPRO has no control over Aust Post there was enough time to resolve this with Express shipment of replacement but VIDEOPRO was unwill to resolve the customer's inconvenience. The only option left to the customer was to cancel the order. Never again!

I ordered a Sony A7III via their eBay listing as eBay had a discount code going. Found out a day or two later that Videopro had discounted this item a further 10%, messaged them about it and they refunded me the difference, which was amazing.

Just purchased a Pioneer VSX-LX303 AV Receiver and couldn't be happier. Wasn't the most expensive one available but it is awesome. The auto set up feature made installation easy and it can even calibrate your surround sound. Service at VideoPro Carindale was great and the price was super competitive.
Did a lot of research prior to purchase and highly recommend this unit and also the customer service and advice from VideoPro.

In this day and age, it was refreshing to encounter such a professional and thorough retailer. From start to finish, communication was outstanding, and their reaction to a slight issue, was far beyond my expectations. Obviously a well trained team, with common objectives revolving around customer service and making the little things count! Thank you.

Ordered a Tv from video pro and it was easy. I was told it will be delivered within 1-2 business days. After 2 days and nothing. On the third day I called TNT to follow up on my delivery, they told me that they tried to deliver on the second day but they could not find my address and yes I did put my correct address the lady on the phone confirmed it. I'm furious how they did not even try to contact me. 4th day and stiill waiting. If I knew videopro uses tnt as their courier I would have been just happy to pick it up in their store.

I bought a Bose QC35 1 from them, a day later they called me and said the headset was out of stock. Then they offered me an upgrade to Bose QC 2 for free. Very happy with quick resolution and delivery. Will definitely buying tech needs with them in the future.

Had great service. I ordered a JBL Extreme2 speaker and they were out of stock and I was told it would take a couple of weeks. Emailed and told them I needed it for a gift I got a prompt response from Cassandra and within six days it was on my doorstep. Very happy and would recommend.

I ordered a rode microphone which was advertised as available on the product page of the online store at the time I placed the order. After I placed the order I was told they are out of stock and they will contact me when they have one to send. I paid extra $19 for priority handling and all I have seen is priority emails telling me to wait. I have requested a refund. Save yourself the headache and look elsewhere for your video and photography needs this is not a professional retailer. Possibly dropshipping from overseas by the way they justify long dispatch times but I can't confirm this.

Terrible customer service, very slow order and an expensive camera was threw in a post box without any bubble wrapping and sent the cheapest way. Once you swipe your card, they don't care about you.

Do not use them!! They dont deserve your money.

Videopro has the best prices in town, but be aware, it's like purchasing from bad eBay seller. It is unclear is the product they sell in stock or even if it is advertised in stock, they don't have it. Prepare extra time to wait. After the wait, you may or may not receive the product you purchased. If you are looking at saving some money, prepare for a hassle.

Bought a new set of Klipsch Speakers.
Brad at Carindale Did another Awesome Price.Always Great Service...
Hopefully will be back in the New Year.

Super great to work with, helped me progress a warrant claim with Hisense and did all the chasing with them. Contacted me once they had confirmed store credit available, then provided a better than online price and included delivery to get the replacement TV to me.

I purchased a $500 ish product online with Videopro. The service team provided timely updates on my order. A competitor had a deal going for the same product before I received my order. Videopro made it work for me price wise, when they could technically refuse. Would buy again from Videopro with confidence.

After initially sending the wrong item & having to return it, only to find my unit was temporarily out of stock, although still marked as in stock online, I found the price had reduced by $120. After 4 days, Web Admin despatched my unit via TNT Express (I live in rural Qld) & refunded $120 to my paypal ac. In the end I am very happy.

A once good company, that has obviously grown and now cares little for customer service. To request email contact and refuse to take calls will sign your eventual death knell...
Slow service, parcel incorrectly labelled and poor customer service