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13 questions from our users
Trevor S.asked
Why does the mop head not click attach even before we have used it. We press into the red triangular receptor and no click happens and the mop head just falls out. I am an engineer and looking at the arrangement for attachment it looks pretty pathetic and puzzling to see how it could possibly work effectively. Bought this from Robert Dyas and waiting for their call back
No answers
Anthonioasked
Where am I able to purchase the Mop Handle only and how much does it cost.
Anthony
1 answer
I have been asking and looking for this too. I have recently also contacted Vileda.
Did you get any responses please?
Ken Plunkettasked
I have just bought a vileda easy ring and clean mopand want to know how you claim the extended warranty.go ito www.vileda .com.au.cant see where to go next?
Anne G.asked
Where kan I buy a Starmax miracle mops ?
No answers
Vanessaasked
What material is the mop handle made out of? The handle gets rusty and breaks
2 answers
From my memory it had plastic, I gave the mop away hate thewater marks on the floor
Plastic
Kerry J.asked
I bought the wring and spin bucket and mop and my handle has broken . Can’t seem to buy a replacement handle anywhere only the mop head which is no use without a handle . Any clues greatly appreciated .too expensive to buy the whole kit again
Irene J.asked
Is it possible to buy just a spin mop without the bucket as i broke the plastic bit that fits to the new mop head?
1 answer
My husband managed to pull off the handle and replace it with a wooden one. It still manages to spin but you hold the handle loosely as it’s spinning.
bernard e.asked
can not find link to register the easy wiring and mop
1 answer
Hi Bernard, copy and paste this link into your browser to get to the Warranty Registration page. Select the Easy Wring and Clean (for the mop) under the Product heading.
http://news.vileda.com.au/public/webform/render_form/eaiwagmojaleyd7h1dz7olp7w6drh/4e2c624d8b482b96cb70351ff7783981/addcontact
Lynne Tasked
I received my Viledaa spin mop yesterday but despite watching various videos re usage, am unable to get the mop to wring out to almost dry like videos show. Floors are quite wet and taking a while to dry. help?
Thank you
1 answer
It is probably the micro fibre mop. The original came with a cotton mop which was absolutely brilliant. When It became very dirty I bought a new mop head but it was the micro fibre stuff. It won't wipe across a floor, jumps itself over and does not hold water like cotton does.
Take it back and tell the store it doesn't work like the adds and try and get a refund.
Andrew Skarrattsasked
How do you get the extended warranty?
I go to the website vileda.com/au/warranty as directed from the leaflet inside the box and get a Dupont kitchens advertisement page for kitchens?
I purchased a EasyWring&Clean mop & bucket from Bunnings today and would like to register it for the extended warranty please.
1 answer
http://news.vileda.com.au/public/webform/render_form/eaiwagmojaleyd7h1dz7olp7w6drh/4e2c624d8b482b96cb70351ff7783981/addcontact
Sally D.asked
I would like to know if you'd kindly replace the mop head that is completely matted and useless after ONE use (and perhaps one that is made of cotton) at no cost to me? I look forward to your response.
Regards,
Flopmop!
No answers
Ganeshasked
When I step on the pedal the wringer don’t spin but pedal move up and down. Why is it? The shaft from which connect to gear Don’t spin at all. Only the gear spin freely. how to fix it.
1 answer
The gear at the base of the spinner is plastic and after a while it splits. Then it does not grip the spinner shaft.
Only answer is to replace the 13T gear with a stronger one but I cannot find one for sale :((
Kerry Dasked
Is it suitable for slate floors?
1 answer
I use on slate, wood and tile..it’s great, of coarse you need the correct cleaning product for different type of flooring materials
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