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Douglas L.Hunter Region, NSW
- 2 reviews
Quality products. Great customer care!
There was a printing error for the t-shirts I ordered. They acted pretty quick after I contact them via messenger in Facebook and email. I am very satisfied with the resolution.
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SageSouth East Queensland, QLD
- 6 reviews
- Verified customer
Can’t understand the bad reviews.
I ordered my wedding invitations on Thursday 12/03 and received them Monday 16/03! I didn’t pay for any additional shipping and the original delivery date was set for 26/03. The quality was amazing, crystal clear and came in a box so no way they could be damaged during delivery. Would 10000000% recommend using vistaprint.
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Bad Service
We have had ongoing problems with Vistaprint's website with technical problems that been ongoing since 2018. We rely on the bookings page that we have on their website. There have been a number of problems from bookings not been sent to our email address, this seems to be ongoing. Today we can't receive any booking as their website won't even let you make one. When you call Vistaprint the standard answer seems to be it will be resolved in 24 to 48 hours. This is not good enough. Over the past 3 years, we have been using their website I estimate...Read more
we have lost Approx $60.000 and have had lots of stress. If I was to use a website for bookings it would not be Vistaprint. I find them the most useless company that I have ever dealt with. Also on and around 22/Feb 2020 ordered some printing and paid with my visa card. When I checked why my order had not arrived I saw that it was still in checkout even though I had paid and that it said so (There were funds available on my card). When I called the same old story its never there fault, I re-ordered my printing it will now be late for an event that is been held where I live. I asked if I could have a jpeg of the design so that I was able to print some temp black and white copies to cover me I was told no.Similar opinion? Write a review on ieatwords.com.au!
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Ruben V.South East Queensland, QLD
FACT: Waste of your time and money! The phrase "you get what you pay for" does not even stack up in this case!
Forget about it for your business. First of all, it took four attempts and deliveries to get a business card sent out, only to still receive on the fourth attempt flawed cards (including poor and incomplete coatings, tattered corners and edges), before I decided to just give up. I think I gave them plenty of patiences and chances. Honestly you will not be proud to hand out these business cards, instead spend the money on a local printing company where you get service and access to the design.
Secondly, Vistaprint promote designs of your b...Read more
usiness cards via their website and use fonts that are not readily available through Word etc. This creates a problem when trying to match the font for the design of a letterhead. I had planned to use the font on my business cards, for a letterhead and again for the text in the body of documents to continue branding recognition throughout all media. However it is not possible to obtain a digital version of the letterhead or font which means you only have two options...you either have to purchase a bulk amount of hard copy letterheads (and use a different font in the text), or go to them to print a letterhead with your desired text each and every time you want to create a new document. This becomes both very expensive and frustrating. I hope this helps people decide to spend the money on a local service. You will thank me. One star for trying Vistaprint.
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Very efficient!
Quick turn around time and very happy
with the product.
Placed order on the 26/2 night and receives an email saying it has been sent on 27/2.
Received it today 4/3 no dramas
Will order through them again.
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Sabinaariana
- 4 reviews
Always amazing
I purchase from Vistaprint multiple times a year for all my birthday and celebration needs. I’ve never had a bad experience over 30+ orders later regarding quality or delivery. Couldn’t be happier
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HolsumGreater Melbourne (Metropolitan), VIC
Be prepared for surprises very unprofessional company
I place an order for magnetic cards 9 days ago for a client, I wake up today and found my order cancelled after 9 days!! I called them to understand why?! they told me because they run out of stock? and it took them 9 days to realise that!!! what a joke! now I have lost my customer because of VISTAPRINT. is this a professional company? I don't think so!!! please be careful guys
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Elaine NorrisNorth-West & West coast, TAS
Great customer service
Thank you for your effeciant and friendly service, and prompt delivery. The girl on the phone was lovely and very, very patient and helpful with me,as I wasn't sure how to do things and the result is beautiful, thanks again, we will definitely use you again
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Cooper S.South East Queensland, QLD
- Verified customer
Amazing Company!
Don't usually leave reviews however thought I'd come on here after my last experience. I recently ordered a set of product cards for my business which i send my packages with. They were express and sent on 11/02. It had been a week and still had not had an update on tracking. It said it was scanned by Aus Post so i know they had it. I contacted Aus post who were no help. Finally i thought id contact Vistaprint even though i know shipping is not in their control. After 2 minutes on the live chat they had already agreed to send another set of cards free of charge express. This is the second time ive dealt with their customer service team and they have been above expectation every time.
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Tasha42
- 2 reviews
Decent Quality, fast service, good communication, great design support
Recently used Vistaprint service in NSW for business card printing - great customer service on line when I had queries, easy to use website for uploading designs, very fast printing service and good comms all the way so I knew what was happening. Delivered without a hitch and the quality is good for the price. I would use again.
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dont botherSouth East Queensland, QLD
- 3 reviews
they are thieves
Having used Vistaprint before but not for six months I was shocked to find a debit entry from vista which then overdrew my account.
This turned out to be an item that I ordered and paid for ten months ago- and their computer or (whatever) just redid my order without me being on the site for that length of time.
Watch out using this company-and putting your bank details on their system- they are crooks. Wont even give my money back.
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Sheils
- 4 reviews
Be warned marketed as Australian site but you will be hit up on international currency conversion fee
This is fraudulent.
This company has a .com.au address and is marketed as Vistaprint AUSTRALIA
How do I know this is an overseas company?
When you get your bank statement & hit up for currency conversion fees. NOT DISCLOSED.
Prices look cheap but not!
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Josh M.Sydney, NSW
- 5 reviews
- Verified customer
Seamless experience, 3x items for 1 off print test. Will do business with again.
The order was placed online using the incredibly easy tools to customise 1 printed shirt, 1 embroidered polo and a standard mug with 2-sided printing. Shipped within the week and of superb quality. Will definitely purchase again.
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AnnaSydney, NSW
Amazing service - if you have any issues just talk to them. It's quick and easy!
So I was going to print my own wedding invites until I checked out the cost of going through vista. $45 delivered, $1 for same sized envelopes, which was about the same cost of just buying photo paper.
I used my own image, uploaded, had four people proof read, thought everything was fine. Invites arrived and the second I see them I find two glaring spelling errors. Absolutely devo that I have to choose to go with them or pay for another order. I message Vista on the off chance I can get a discount on a reorder and they sent it completely FREE...Read more
via express mail! Stoked! I was able to communicate with them via website chat in my first order too when I submitted it too early and they helped me again. Super quick response, super professional. I wont go anywhere else from now on.Similar opinion? Write a review on ieatwords.com.au!
AndreaSouth East Queensland, QLD
- Verified customer
Website was a massive pain
The website looks great and fun to use at first when you're designing stuff, but the ads are too intrusive towards checkout. Had so many pop up deals and offers, so many pages to click through to get through checkout just declining offers, some fake "discount code" automatically applied that didn't discount anything, "guest checkout" still forces you to create an account with no option to opt out of marketing emails. So annoying!
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shopgal27Sydney, NSW
Wedding photobooks
Ordered two extra large photobooks using our wedding and reception photos - mostly professional photos and some iPhone pictures, upgraded to glossy paper. I used the downloadable program from the website instead of the online option and was impressed with the multiple options for layouts on each page. I was a bit nervous seeing mixed reviews, but most of the photobook companies that ship cheaply to Australia had these.
Arrived a week before the expected date (shipping only $8 total!). I used a card that doesn't have international transaction ...Read more
fees so that wasn't a problem. Books arrived in excellent condition with amazing photo quality, even though I had selected the largest size print. Cannot recommend this company enough, thank you for making such a great memento for my weddingSimilar opinion? Write a review on ieatwords.com.au!
BharatGreater Melbourne (Outer), VIC
- 16 reviews
- 1 like
- Verified customer
Never build a website with them
I built a website with Vistaprint and then asked them to take over it and enhance it. They completely deleted that website and then started from the scratch. My design was lost and the new design that they made wasn't really impressive and I had to chase them numerous times to get it all completed. To top it all they took months to build simple web pages. I would not recommend using their services at all except the printable products. Sometimes, it seems like they really do not know what they are doing especially with the websites.
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John439Sydney
- 24 reviews
Great website but!
Starts off with a really nice slick website as you order but then the upsell starts and what a hassle getting through to place your order that turns out to be. Expensive slow shipping sowers the experience. What starts off looking like good value soon disappears.
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Petro Z.Perth, WA
- 4 reviews
Business Cards
There is a wide variety of templates for business cards to choose from. The templates are categorized, which makes it easier to choose a design.
The business cards I ordered were also delivered on time.
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AliGreater Melbourne (Outer), VIC
- 4 reviews
Good products, rates and service
This printing house never disappoints. I have tried them many times ranging from printing Business Cards, Brochures to accessories and labels. There online system is simple and easy to use. Delivery has always been track able and on-time.
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Questions & Answers
Krisbasked
Has anyone had problems having to repeat any processes when uploading images and selecting products?
1 answer
Yes, I am trying to order a XL Photobook at present - 36 Page - on uploading - always stops with errors.
I have had 2x report screens come up to send the error message via their automated error reporting.
Have tried multiple times at present - 7 - with no luck to get this order to the payment screen.
On Sunday, 2 days ago, I did order a Large Photobook - took multiple times, but did get the order through.
And my Brother in-law - never has issues, who orders a quite a few photobooks..
So I will persist..
ievaasked
can not upload photos, tried with different company, nothing wrong with the photos or format/ anyone else experienced that?
No answers
Disgruntledasked
Do their Wedding Albums look classy and is it easy to produce?
1 answer
Yes but the book is poorly put together. After two days the glossy pages crack at the spine and now you see a white line where the page is tearing away. I expect soon the pages will fall out. I do a lot of books and pay a high price and note the spine is not robust even for a 26 page book
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