Vitamin Grocer

I ordered from the Vitamin Grocer on 16 December 2022. It is now 29 January 2020. My package has not arrived and customer service refuse to give me a refund.

They asked me to visit my local post office to check multiple times, which I have done. When I informed them of this, I was told “You are talking in circles. Reference previous emails”. They offered a refund only if they received the package back.

Extremely rude customer service and no reply in 2020 to my emails, wish I could give them 0/0 stars.

Stick with iHerb. They are reliable.

Initially thought I was ordering from an Australian website but was dubious as the product needs a script here.
Product arrived within 2 weeks of ordering, was charged in US$ instead of AU$ but immediately rectified and refunded after one email from me, very good customer service, would not hesitate to use Vitamin Grocer again.

Never recieved my order. Customer service in trying to sort the issue has been EXTREMELY poor. Support people have been very rude and unhelpful to deal with.

Am sure you have heard this before however I will never use your company again and will make sure that I let as many people know how bad your service is.

I am out A$124 with nothing to show for it.

Check all their reviews, I should have before ordering, so many people are complaining about being ripped off.

Easy to navigate the store and order and pay online for product
Product arrived in 10 days. Product what I expected and well packaged.
Only downside no communication or invoice received from seller acknowledging my order.

I used this website as it looked Australian based and I was after some supplements quickly. Turns out it is based in USA and they shipped the products from USA over a week after I ordered it. It is now 5 weeks since my order and I still haven't received the items and their customer service support is really poor. Very disappointed.

Online purchase from their 'AU' website, though it's clear it is USA. Looks like goods were shipped from Singapore so likely the products come from China... don't they all? As the products are a lot cheaper than we can buy in Australia, I was worried it was a scam because it looked too cheap including shipping. But my order arrived within 7 days of purchase, as described. Very happy.

Make it look like your product is coming locally but it's not. Such a long wait, very misleading. Don't bother.

It’s been 3 months I haven’t heard from this company neither have I received by belly burner. Total rip off.

November 9th 2017 Update: Terrible Terrible I had to edit this review twice to benefit them

99 days later still no product no response... TERRIBLE... Order from GNC better quality better communication. I️ can’t believe it.

I ordered the Legends of China Oolong tea as this wasn't avaliable in Australia. I knew the product was coming from the US but was cheaper compared to Ebay. Shipping was approx 2-3 weeks and the item arrived exactly three weeks. Since I'm happy with my purchase I'll be placing more orders. I also sent an email for a query which I received a response within the next day.

I've ordered 3 bottles of Natrol vitamins, but only 2 arrived, now there was obviously a packaging error. I spoke to the customer service, explained what arrived and what was missing, took a photo. And bottle was sent immediately and I've received it in about a week. I was impressed with their customer service!

I don't understand the negatives posted on this site. The reason you order from them is because it's either unavailable in Australia or it's simply cheaper to buy it from the States and have it shipped over. Only newbies are unaware that shipping is a minimum of 2 weeks and that it usually takes a bit over a month. If you're unhappy with overseas shipping times, then why don't you just do without? Easy solution.

Great prices and I've never been let down. If your in a hurry to get what you want, go to a bricks and motar store and stop using the interwebs.

I ordered an item on the 11th Nov which didn't get shipped until the 26th Nov!!!! When I placed the order on their website it said product was in stock, so why so long to get it processed and shipped?? Four weeks later and I am still waiting. No notification of any delay. I placed an order on the same day with a different supplement company, also from the US, using the same delivery service (+ free delivery), and I received that Item over 2 weeks ago!!! Go figure. Terrible service. I won't be ordering from them again. Vitamin Grocer lift your game.

Ordered an item on the 12 of Nov and didn't ship until the 15th! What was it doing in the warehouse for 3 entire days! This is so unacceptable, people should do their jobs! i will be moving to a different place soon so hopefully it will arrive before we move. It is the 24th of November now and nothing is in site! Coming from the US where we have Amazon and things just arrive the next day, this is ridiculous and so third world! Amazon is definitely one of the most things I miss about the U.S. Can't wait till they are in Australia!!!!

I haven't received my order after a month. The email to the 'contact us' on their webpage was rejected and I can't find a phone number anywhere. I used this company and paid more for the product believing the items would arrive quicker as the company is AU. The items were sent from the US - I could have bought the items cheaper elsewhere and probably have them by now. Wish I had of seen the reviews on this page before ordering - Won't be using this company again.

I am so happy with this company :) I was initially worried because of the bad reviews, but it's so silly - they are great. Communication with staff is reliable and I received my package of makeup within two weeks - it was super fast. Items were also exactly as described so I'm very happy. Thank you very much, I will definitely be adding this company on my list of go-to online stores.

I was hesitant to order after reading other reviews, but I was aware they were USA based prior to ordering- I always read the 'about us' links first! I ordered nailpolish not available in Australia and it arrived today, 16 days after I ordered it. Am happy with the whole process.

Ordered products online and did not realise they have to come from the USA.
6 weeks plus later still no goods, won't respond to my emails and no chance of a refund.
Shocking!!!