Reviewer Photos & Videos
Terrible Customer Service for Bill Extension
Requested an extension due to some adhoc expenses, required an extra day on top of of the standard 14 days for $239.
Spoke to me very condescending & asked WHY I required an extension, WILL I pay on time & on the date I have requested. They were very rude & treated me like a criminal as if I wasn't going to pay?
Formerly with Telstra for years & left due to wanting to reduce costs, but to my detriment, customer service is left to be desired for. I can tell you now Telstra's customer service is 10 out of 10 for me, they have always assisted me ...
Always call me at DINNER TIME
Since being back with voda, I've told them 12 times dont call me at my dinner time, 6pm-8pm, one day later they ring again, at 6:30,pm from India. It's always an Indian Woman who rings and always about some issue raised a week or two ago...this is harassment. It's worse than telemarketers..total rudeness and disrespectful. A culture with zero consideration of others...that's why I won't stay with vo diddly....it's an arrogant cultured business who invade your privacy as if it's their number....
NBN - terrible customer service.
Customer support is woeful. My NBN has been out for two weeks now, and Vodafone has blown off three appointments so far. As a small business this has greatly affected my work. I understand dropouts are inevitable but I need better customer service when dealing with them.
How Embarrassment !!
Are you joking??!! I was rejected... $118000 per year, I am full time employed with the same employer for 15 years. My only credit is a home loan and an excellent credit record (I’ve since checked).. Some rood lady who couldn’t speak English rang to tell me I could have a sim only pre paid number !!! What?? I feel so embarrassed..
Vodafone you are a disgrace !
I’ve never been rejected for any credit in my entire life..
Ease save yourself the shame and elsewhere....
So bad its not even a joke anymore
The worst company ever. Continually voted the worst phone company in the world for a reason. They will spam you with hundreds of unsolicited text messages advertising deals which you are unable to block. Contacting them changes nothing. If you enjoy advertising being sent to constantly day and night then by all means go for it, otherwise steer clear as they clearly don't care about their customers.
Just Fkn Awful.
I have been a Vodafone customer for 4 years now, throughout all of their reception blackouts, transformations and screw ups. Customer support is basically non existent as it’s hard to get onto a REAL person while calling, they have no email or text response and the app (which I use for recharging and add ons) is by far the worst of all. This app has been gradually getting worse over time and today, stopped working altogether. Apparently their app no longer supports users with iPhone 5S or older.. when trying to express my frustration about this...on the App Store reviews, I was refused and told that “I cannot review this app as it has been refunded” but I never payed for this free app and it’s still installed on my phone. It’s obvious they’re trying to silence the negative rather than take it as constructive criticism. And that is why I will be cancelling my Vodafone number.
Worst company In the history
I want Vodafone to explain to me why there network service is so VERY VERY BAD compared to absolutely everyone else, I want compensation for my anger & frustration and the 4 mobile phones I’ve smashed to bits from being so enraged by the fact I’ve got to basically grab hold of a satellite to use the internet
AVOID AT ALL COSTS!!!
Couldn't use my network due to constant drop outs (7 times 1 call) unreliable internet. No compensation but a $250 bill will be taking matter further.AVOID company at all costs
My Vodafone down for weeks
I am trying to get a copy of my last bill, but My Vodafone has been down for weeks and the call centre cant provide anymore info other than "yes it is down". They then proceed to change the subject. Cant print out any bills or see of my charges. Yet hold me to paying a post paid bill by the due date of which I cant see what I am being charged for. They are criminals.
Signal problems getting worse
I moved from Telstra to Vodafone based on better value on the plan. I own my mobile outright and was after a SIM only. The first 12 months were fine, not the greatest reception in the CBD but that is expected. However the last 4 months there have been constant problems with reception. I can barely use the internet on my phone, there a constant lags, and over the past few weeks phone calls and text messages are not being received. I know this because my friends and family have shown me proof they tried to call and text, but nothing is on my phon...e call log at all. Unfortunately Vodafone have not been able to assist, and since the SIM plan is no longer fit for purpose I will be returning to Telstra. They may be more expensive but at least I know it works.
Worst Customer Service EVER!
Terrible service, misguided and costed me a prepaid plan which didn't offer the same amount of data as staff claimed. Wasted 1 hour on the phone! never trust voda, you're better off with another provider.
27+ years of loyalty doesn't matter to Vodafone.
They treat you like crap and their customer service and reception is quite poor. It takes forever to speak to someone at which time is is hard to understand and they do not follow up on complaints.
Vodafone Starter Pack
Vodafone Starter Pack is rubbish, DONOT buy it unless you know how it works. Purchased the pack from Coles, inserted into my phone, tried to activate but couldn't succeed. After long wait while calling call centre, it came to know that the seller "Coles" had to scan both barcodes (which obviously they should know, but they didn't) and top up additional $10 while purchasing in order to activate, which is NOT mentioned anywhere in the product. Just wasted my time and money. Why the government regulatory bodies punish such thugs.
Have been with them for over 20 years. Very foolishly. Reception was always bad, and continues to be poor. A few years ago with a dual SIM phone I added an ALDI Sim and couldn't be happier. Should've ported my number in the first place but I was unsure whether the Aldi SIM would be any better. I was on a very expensive prepaid with Vodafone and it wasn't until I made contact that they offered a better plan but still expensive when compared with ALDI. Furthermore, Aldi gives upgrades automatically, no need to ask. Must admit I am a bit lazy but will port my number to another carrier to get rid of Vodafone after all. I stuck with them hoping they would improve but alas it hasn't happened nor is it every likely to.
There is no phone company more useless, and that's saying something
Don't assume their website is accurate. They will take your money, and only after they have your cash will they inform you of the truth. Refunds are a huge pain.
Terrible company to deal with
Worst Phone Provider ever - treated a customer of 15 years with disrespect, the call centre staff was rude and did not know what they were doing, went to the TIO who offered to have direct resolution with Vodafone - but the case officer went in circles and did not offer a solution - waste of time
Be aware don’t sign up with vodaphone
I feel that vodaphone have treated a loyal customer of nearly 12 years like me with so much disrespect. I upgraded my plan 9 months ago with a new phone and for the last 9 months I have had nothing but issues. My calls were failing all the time and people were having trouble calling me. The vodaphone network was so bad that I have been paying them for 9 months and have the worse network issues ever. Frequent drop outs and always 1 bar. When I went in to see them they passed the blame to Apple. They tried a few things and it was still the same. ...I went to Apple and how great was Apple they gave me a new phone even though they said they don’t think the phone is the issue. That’s good customer service and this is what vodaphone fails to be good at. After many calls to them and many times going into the store I still had no resolution. No return calls and nothing. So I decided to go to another provider to try and see if I would still have issues. I’m with Telstra and have had not one drop out or issues. Vodaphone told me over the phone they would allow me to take my phone back as it was on a contract. Then I was told after 1.5 hours on the phone that I couldn’t. Lies after lies. They spoke to me like I was a nobody after that long being a loyal customer and never once being behind in my bill. What a shame!!! Vodaphone isn’t loyal they don’t care about their customers. Do the right thing. I will be going to the ombudsmen and I will never return as a customer or will any of my friends and family.
- Verified customer
Mobile Broadband, started well, went badly, ended on a real bad note
Signed up for a 12 month plan for mobile broadband $60/month
Asked about overages, told I would get alerts and could just stop it.
Kids used the internet and took me over a few early months.
Contacted vodafone to ask for a way to CAP the usage and just stop the account at the 100Gb limit, explained that paying $10 per Gb seemed like a rip off
Vodafone just said they send the alerts, use those to be in control myself. Disappointing.
Fast-forward to month 12.
On the 9th of January I received a survey from Vodafone asking for my feedback. Gave th...em 0/10 that I would not recommend, explained the above reasons: the ripoff price for overages, the inability to cap the usage and their desire to slap additional charges on even for just a few Mb over. I also specifically asked for someone to contact me and confirm what my contract end date was. I didn't realise it was then in January. Over Christmas my kids again had turned the modem on again and gone over for another 2Gb, $20 wasted. Okay, that's a parenting issue, but means I call Vodafone to check on the end date, it was last month, the roll date was the 23rd, 2 days ago, so now I owe them another $60 for Jan to 22nd of Feb for a service I'm out of contract, do not want, and told them to contact me about in early Jan.
No contract sent, wrong discount, no credit for trade in phone and rude customer service team
BUYER BEWARE!!! I traded in my old phone last year and got a new plan from Vodaphone Redbank Plains. The guy who did the transaction said he will send a copy of the contract to me. He was on his own and was very busy so I agreed. He never did. I went to the shop today and found out my discount has been applied incorrectly. Asked the guy for a copy of the contract to be emailed to me, he said he couldn’t find it online. He doesnt know why it wasnt sent to me but he says it’s nowhere to be found. Then I asked about the phone I traded in and he s...aid to check with the customer service team. He was rude and unhelpful so I decided to leave and call their team instead. I spoke to their phone team only to find out there was no record of the trade in happening. I spoke to Mario and his manager Nuddasir. They couldn’t help me further. In fact, it felt like everyone wanted to palm me off to a different team. I have been asked to go back to the branch to prove that I gave them the phone. Now the onus is on the customer to prove that the transaction happened and get what is due to us. If I did not keep a transcript of my discussion with their chat team about my discount, I would not have gotten that discount either because they kept on pushing back. Now how is that for honesty, accountability and transparency, Vodaphone? FYI- while I was there, the guy called someone else and he started talking in his own language! Michelle Vadil
No thanks for longtime loyalty
12 years I’ve been with Vodafone, I’ve always upgraded at the 2 year mark and signed for another 2 years and my bills are always paid on time. Last upgrade they matched what Optus were offering, this time around I got accused of essentially not being truthful with what Optus were offering and they wouldn’t match Optus. The plan they wanted me to go on was much more than my current plan and they wouldn’t let me continue my current plan and just get a new phone, they wanted me to go on a higher plan with 4 x more data than I currently have that ...I don’t even use all of. 12 years of loyalty, never missed a bill payment and was told they didn’t believe me and they couldn’t match Optus price (which is a whole $1.50 per month cheaper) even though they have in the past. At the end of the call the agent even offered to close down my account for me then and there. I’m off to pick up my new phone tonight that will not be with Vodafone obviously. Vodafone used to be very competitive, definitely not anymore and I’ll never go back to them after the way I was spoken to by vodafone
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Questions & Answers
is the Keep Talking Plus Phone Insurance offered by vodafone (15 dollar/month) a good option??
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