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Vodafone (page 2 of 100)
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Tina2525SYDNEY
- 7 reviews
Terrible reception
Have been with them for over 20 years. Very foolishly. Reception was always bad, and continues to be poor. A few years ago with a dual SIM phone I added an ALDI Sim and couldn't be happier. Should've ported my number in the first place but I was unsure whether the Aldi SIM would be any better. I was on a very expensive prepaid with Vodafone and it wasn't until I made contact that they offered a better plan but still expensive when compared with ALDI. Furthermore, Aldi gives upgrades automatically, no need to ask. Must admit I am a bit lazy but will port my number to another carrier to get rid of Vodafone after all. I stuck with them hoping they would improve but alas it hasn't happened nor is it every likely to.
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There is no phone company more useless, and that's saying something
Don't assume their website is accurate. They will take your money, and only after they have your cash will they inform you of the truth. Refunds are a huge pain.
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Terrible company to deal with
Worst Phone Provider ever - treated a customer of 15 years with disrespect, the call centre staff was rude and did not know what they were doing, went to the TIO who offered to have direct resolution with Vodafone - but the case officer went in circles and did not offer a solution - waste of time
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lisa.robertson.357Sydney, NSW
Be aware don’t sign up with vodaphone
I feel that vodaphone have treated a loyal customer of nearly 12 years like me with so much disrespect. I upgraded my plan 9 months ago with a new phone and for the last 9 months I have had nothing but issues. My calls were failing all the time and people were having trouble calling me. The vodaphone network was so bad that I have been paying them for 9 months and have the worse network issues ever. Frequent drop outs and always 1 bar. When I went in to see them they passed the blame to Apple. They tried a few things and it was still the same. ...Read more
I went to Apple and how great was Apple they gave me a new phone even though they said they don’t think the phone is the issue. That’s good customer service and this is what vodaphone fails to be good at. After many calls to them and many times going into the store I still had no resolution. No return calls and nothing. So I decided to go to another provider to try and see if I would still have issues. I’m with Telstra and have had not one drop out or issues. Vodaphone told me over the phone they would allow me to take my phone back as it was on a contract. Then I was told after 1.5 hours on the phone that I couldn’t. Lies after lies. They spoke to me like I was a nobody after that long being a loyal customer and never once being behind in my bill. What a shame!!! Vodaphone isn’t loyal they don’t care about their customers. Do the right thing. I will be going to the ombudsmen and I will never return as a customer or will any of my friends and family.
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Ben M.
- 4 reviews
- Verified customer
Mobile Broadband, started well, went badly, ended on a real bad note
Signed up for a 12 month plan for mobile broadband $60/month
Asked about overages, told I would get alerts and could just stop it.
Kids used the internet and took me over a few early months.
Contacted vodafone to ask for a way to CAP the usage and just stop the account at the 100Gb limit, explained that paying $10 per Gb seemed like a rip off
Vodafone just said they send the alerts, use those to be in control myself. Disappointing.
Fast-forward to month 12.
On the 9th of January I received a survey from Vodafone asking for my feedback. Gave th...Read more
em 0/10 that I would not recommend, explained the above reasons: the ripoff price for overages, the inability to cap the usage and their desire to slap additional charges on even for just a few Mb over. I also specifically asked for someone to contact me and confirm what my contract end date was. I didn't realise it was then in January. Over Christmas my kids again had turned the modem on again and gone over for another 2Gb, $20 wasted. Okay, that's a parenting issue, but means I call Vodafone to check on the end date, it was last month, the roll date was the 23rd, 2 days ago, so now I owe them another $60 for Jan to 22nd of Feb for a service I'm out of contract, do not want, and told them to contact me about in early Jan.Similar opinion? Write a review on ieatwords.com.au!
No contract sent, wrong discount, no credit for trade in phone and rude customer service team
BUYER BEWARE!!! I traded in my old phone last year and got a new plan from Vodaphone Redbank Plains. The guy who did the transaction said he will send a copy of the contract to me. He was on his own and was very busy so I agreed. He never did. I went to the shop today and found out my discount has been applied incorrectly. Asked the guy for a copy of the contract to be emailed to me, he said he couldn’t find it online. He doesnt know why it wasnt sent to me but he says it’s nowhere to be found. Then I asked about the phone I traded in and he s...Read more
aid to check with the customer service team. He was rude and unhelpful so I decided to leave and call their team instead. I spoke to their phone team only to find out there was no record of the trade in happening. I spoke to Mario and his manager Nuddasir. They couldn’t help me further. In fact, it felt like everyone wanted to palm me off to a different team. I have been asked to go back to the branch to prove that I gave them the phone. Now the onus is on the customer to prove that the transaction happened and get what is due to us. If I did not keep a transcript of my discussion with their chat team about my discount, I would not have gotten that discount either because they kept on pushing back. Now how is that for honesty, accountability and transparency, Vodaphone? FYI- while I was there, the guy called someone else and he started talking in his own language! Michelle VadilSimilar opinion? Write a review on ieatwords.com.au!
LuclaGreater Melbourne (Inner), VIC
- 9 reviews
No thanks for longtime loyalty
12 years I’ve been with Vodafone, I’ve always upgraded at the 2 year mark and signed for another 2 years and my bills are always paid on time. Last upgrade they matched what Optus were offering, this time around I got accused of essentially not being truthful with what Optus were offering and they wouldn’t match Optus. The plan they wanted me to go on was much more than my current plan and they wouldn’t let me continue my current plan and just get a new phone, they wanted me to go on a higher plan with 4 x more data than I currently have that ...Read more
I don’t even use all of. 12 years of loyalty, never missed a bill payment and was told they didn’t believe me and they couldn’t match Optus price (which is a whole $1.50 per month cheaper) even though they have in the past. At the end of the call the agent even offered to close down my account for me then and there. I’m off to pick up my new phone tonight that will not be with Vodafone obviously. Vodafone used to be very competitive, definitely not anymore and I’ll never go back to them after the way I was spoken to by vodafoneSimilar opinion? Write a review on ieatwords.com.au!
Steve G.Sydney, NSW
Just got ripped off on a deal at Vodafone Neutral Bay. I was accused of dishonesty. Will NEVER use again.
Just terrible. After agreeing to a trade in price on the old Iphone 7+ we did the deal. Right at the end of the process after everything done I was told they would no longer take the old phone and we would not be credited the trade in price of $220 due to screen issues. Also told that it was too late for me to back out of the deal and I could not give the new phone back to them. If they had rejected the old phone straight away I would have understood but to do it afte the transfer of all info and already handing over the new phone is just W...Read more
RONG. "[name removed]' the sales person was just rude and dismissive. It was even suggested that I had in some way damaged the old phone between when it was first seen (2 days) and when we went back in to pick up the new phone despite them taking the old phone when well before the end of the process because they had to exchange all the info into the new phone from it. Coverage already seen to be worse than my old Amaysim plan.Similar opinion? Write a review on ieatwords.com.au!
- Verified customer
Spammed from Vodafone
I do not have an account with Vodaphone. However, I have been spammed by Vodaphone. After numerous calls and emails. Latest was with Sobers from their on-line chat.
Apparently they expect me to PAY money to for a statutory declaration on this, to remove my email from being spammed. If I want to spam someone please put a wrong email and cause anguish to unsuspecting recipients.
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DhavalSydney, NSW
- 3 reviews
- Verified customer
Do buy online for phone and plan
Applied online a Phone and sim plan but got call saying after buying 3 months on Sim only plan which is way expensive after that I can get a Phone and sim plan. Seriously? Had phone and sim with Vodafone in the past also and have to pay extra now. Ridiculous.
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Nhung T.Sydney, NSW
When signed plan, have to pay even I don't use it
Vodafone is treating customers with suspended service.
I signed contract for more than 12 months month-to-month contract and I called them to hold service for 1 month due to traveling. First call the guy said can only suspend since the starting of next bill the 1st Feb for my bill and have to do at least 1 month March, while I travel on 19 Jan and back 22 Feb. I ask is there other option? He said no. Until I raised my voice and say why I could do that before with another number service and now I have to pay for everything even I don't use it. T...Read more
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BethCentral West, NSW
Terrible customer service and reception
Very poor reception in rural and urban areas. Constant drop outs. Stayed with them for over 10 years as their customer service used to be great. I recently lost my phone, took 2 weeks to get a replacement simcard then the only option I had was to drive 5 hours to activate the Sim... no alternatves for people in rural areas. Customer service was very unhelpful and only started offering solutions when I rang to disconnect the service. I have changed companies.
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RAJ M.Perth, WA
- 4 reviews
- 1 like
Very expensive...
Very expensive... Staff are not helpful.... only for money... realised after four years moved to ALDI, ALDI is Very cheap, excellent coverage, plenty of data unlimited international calls for selected countries, really worthy... Move on ALDI and Save money
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EAST GARDENS shopping centre ground floor outlet Vodafone
WORST customer service, rude, argumentative.
The staff has some kind of cowboy complex.
Even when on the phone to Vodafone customer care they refused to change my unopened, untouched phone. It was delivered to their store, I had not even touched the box.
customer care spoke to them on the phone and requested they change or return the device and they refused.
TWICE over two days. I was even thrown out of the store on the Saturday. I had been there for 50 minutes and was still there as they closed after 45 minutes of waiting. They told my daugh...Read more
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Stay away! Worst coverage and service!
Worst provider ever. In 2012 they charged me Aud 700 for going over 1GB on my plan! They used to charge by the MB back then.
I was new in the country and busy looking for work so I didn’t report them just asked them to give me a discount but they demanded to pay the full amount. Disgraceful.
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Manoj R.Perth, WA
Super bad network
The network is so bad that i am thinking to close all services from them,
The worst part is that they not doing anything about it. I am using a 4G phone still sugnal strength is lowest
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JohnSydney, NSW
- 5 reviews
- Verified customer
Terrible Experience From Vodafone Australia
We have had a terrible experience from Vodafone postpaid mobile service. We have been their customer for almost 9 years. But when we finalized the account they charged us one-month extra mercilessly for a 2 days delay in cancellation. Will never ever use their services anymore
Poor customer service and no way to complain about that
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Viswakanth Davuluri
- 3 reviews
Ridiculous network coverage and Incompetent customer service
I have been a Vodafone customer for 13 years and moving out after experiencing a bad network coverage for long time. Customer service is absolutely incompetent. I have opted for a $5 roaming service and had to move out to a local network - but charged by Vodafone even though network was 0. When raised the same with technical team - after 48hours a reply received " everything looks good -no issues".
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Yazan S.
- 3 reviews
WORST COMPANY IN AUSTRALIA
Okay so where should i start from ?
I order a sim from the website 4 weeks and it never arrived...4 times calling the support and no care then at the end they said go to the sotre
After going to the store no help and eventually they give me the sim ....i get back and the sim doesn't work...DO NOT GO TO VODAFONE or you will have lots of anxiety and stress...absolutely bad company
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TruereviewSydney, NSW
Extremely bad customer service
No online chat or email contact available. Call Center is all they have, they don’t give a crap about loyal customer who stayed with them for 10 years, all they want to do is to trap them in new plans which is not that competitive. I asked for a $15 late payment fee waiver because auto payment didn’t go through, customer service didn’t record this credit in notes, then after a month I got a bill with this $15 outstanding, but I was not with Vodafone anymore because too tired of their “call center” ( every time takes half an hour at least to tal...Read more
k because they always want to keep you in another higher plan), now they deny they gave this credit over the phone and refuse to give the credit. No respect for their reputation themselves, terrible Customer care experience along the years with them. Never come back!!!Similar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Jorge V.asked
is the Keep Talking Plus Phone Insurance offered by vodafone (15 dollar/month) a good option??
No answers
Annoyed!!!asked
What the hell is wrong with vodafone's internet lately??????
Keeps cutting out.
Not working at all.
Sites "unable to be reached".
Loading issues.
Sick and tired of this!
No answers
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