I was charged $600 for a service on the haltec cuplink which didnt fix the problem nor did they replace the filter. A simple software update that ended up costing me $150 from an independent mechanic fixed the problem but Keystar Kippa Ring said there wasnt any update. Had the car for 1 week and tried to charge me $7700 to replace it! Volkswagen Australia was also notified!

Rude customer service staff who were not prepared to honour warranties under consumer protection law. Made changes to the vehicle without prior consent and to a lower standard. Really unhelpful.

Just a quick note to say how impressed i was with my recent dealings with Ringwood VW! I cannot speak highly enough of the professionalism & knowledge of the team there, especially Sean!
I would recommend anyone who is thinking of purchasing a VW to contact Sean at the Ringwood show room!

I recently attended an advertised sale and promotion at Tweed Volkswagon part of the Frizelle Sunshine group.It was indicated that great sales would be on offer and they wanted to complete deals.On obtaining details of the changeover price on a new vehicle I was surprised to discover that the trade in price offered was at least $5,000 under the cars value. This information is readily available on a multitude of web sites. I can only assume that Frizelles don’t think customers will check the valuation price.
Consequently it was not possible to finalise a deal with Frizelles even though they upped their initial offer. As a result I have lost confidence with Frizelles and will look to change away from driving a Volkswagon.

my car clearly has a problem. every time I take it to have it check the answer is: your car is perfectly fine.
I decided to take it to Mycar, the day after it was look at by volkswagen, and they found 2 major problems with the car. useless

Recently I have had to have a mechanical repair to my V6 Amarok, the repair took 4 days to complete and there was a following adjustment required to the engine management system (oil level alarm) which took a further 2 days.
The service and assistance went above what was required, thanks to Sam and Andrew Service Managers and Dale from Sales.

Would I buy anther car from Traralgon Volkswagen - YES

The management and staff of this dealership are thieves, do not give them your credit card as they will take funds without your authorisation and will not give you a refund, instead of taking one deposit from my savings they have taken that, and $1500 from my credit card with no authority at all. They call you at 7pm and tell you that they have taken funds accidentally? The worst service I have ever had at a car dealership. They are also refusing to provide me with a reciept.

I wanted to get some info about the 2015 Amarok I saw at the other independent place. I had rego and vin number and wanted them to check it in their internal system as it is VW Australia. I wanted to know if it is 4wd as there is no badge and no 4WD button but rego says it is 4WD. No help at all.
if the car is not from their backyard they won't help you at all.
They even won't give you general info. They send to VW Australia and VW Australia sends me to the closest dealership.
Useless service!
I have a Golf atm as well but I am selling this now- not gonna support this brand anymore.

Appalling price gouging paid 43 dollars just for a washer charged 4 times the price for accelerator sensor then charge 1000 dollars to fit it is right at the front total rip off. Took 5 months to repair just found out the so called technicians stripped a bolt putting it in and left it there over priced sub-standard service. I will never buy a vw every again dishonest unreliable low grade work.
Can never trust vw and its dishonest and very malicious all parts are extreme prices and vw send all part snail mail such a deceitful greedy bunch of thieves !

Common fault with the golf gti - timing belt tensioner failed and engine ruined. While class action in the USA was successful in having VW repair your car - vw Australia refuses to do anything. The worst service and lemon product

A huge thanks to Ming for his strong product knowledge, professional service and attention to detail with our VW Golf R enquiries and test drives. From the start of the looking process to the buying and happily shaking hands process Ming was a pleasure to deal with and trust worthy. A true asset to the VW brand.
Thanks Ming and the team at Doncaster VW.

I recently took my car polo beats rego 191WYF into norris kedron QLD where I brought it from. The car is not 3 years old yet. The in park light or something similar was coming on while driving. They knew straight away what it was a common problem apparently. I also had a recall fixed . Something to do with tow point. They had the car for half day .They had to talk housing off around automatic shift stick. But when they put it back on they left a USB charger cable suck under the housing. Now I have to take it in again. Another day wasted!
Just email apology and said bring it in and we'll fix it . Nothing for my time and energy wasted.

From the get go my used car dealer Noel Price was straight forward and re assuring and extra professional about the sale of the car. We where able to come to an agreement that we where both happy with and I received the perfect car and sold as it was brand new. I couldnt have paid for better service

Just like to thank Frank and Ben for there incredible service and attention to detail with a small electrical fault with my New Amarok . Had me in sorted in 15 minutes.

Thanks Waverley Volkswagen

One of the most difficult aspects of owning a car like a Volkswagen when living outside of a major regional centre, is being basically locked into having only one available service agent. In the case of Wodonga Volkswagen, whilst the price might be 'premium' the service is not. They never properly explain non-routine work that they say needs doing, or take/show photos of underneath the car, or put it up on a hoist so that you can see what they are talking about. When a physical repair is going to cost over $1,000, that is certain,y not an unreasonable expectation. i.e. Don't treat the customer like a witless idiot.