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AnnaRichmond-Tweed, NSW
Great Service
Good experience purchasing used quality car from Von Bibra Helensvale. Lachlan made it all so very easy and was very good to deal with. All paperwork taken care of and car was delivered to my home in northern NSW by Danny and he drove back to Qld with my trade in. Many thanks to a very professional team for a smooth transaction.
1 comment
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Great Service!
My husband & I brought a car from Von Bibra Helensvale this past week and would like to thank the team, particularly Jacob for taking care of us from the moment we inquired about the car till we sign the ownership papers and eventually drove it off the lot!
Our family is looking forward to having many years of safe, happy traveling in our new vehicle
1 comment
von B.Von Bibra
Appreciate the review Isabelle, love hearing about our customers experiences, the team at Helensvale do a great job. Safe travels and thanks for your business.
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Second hand car purchase
Good experience purchasing through von Bibra Ashmore. Very patient salesman! The trade in value on our car wasn’t great but I suppose that’s the risk involved with including a trade-in vehicle with purchase.
1 comment
von B.Von Bibra
Many thanks for the review.
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Eugene T.
- 2 reviews
Great service
Ryland from Von Bibra Robina was extremely helpful. Would definetly recommend them if anyone’s looking to get a quality car with great service. The whole team made the purchasing experience really enjoyable.
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Five star service
Brett from von bibra at ferry road listened to my needs and when the right vehicle came in he let me know straight away. I would highly recommend Brett and the team at ferry rd to all my friends and family. Thank you Brett
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Great service
Just bought our son his first car from Ron at Southport. Very satisfied with the service from start to finish. We’ve bought all our cars from Von Bibra and will continue to do so.
1 comment
von B.Von Bibra
Love hearing these stories Simone and Paul! Thank you for your continued business, how lucky is your son!
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Excellent and thorough experience
It was refreshing to deal with Brett Draman who was thorough and more importantly transparent.
We told him our budget and unlike other car salespeople worked with us to achieve our budget outcome.
I would recommend Brett and Von Bibra if you want an honest dealer.
Paul
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My Experience with Ryland McKee at Von Bibra Robina
Ryland McKee at Von Bibra very professional, pleasant and efficient, delivered the goods. Ryland looked after me and was thorough when handing over the car. Hope to have trouble free motoring. Joanna Rodman
1 comment
von B.Von Bibra
Thanks Lyn, we hope so too! Safe travels...
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RodSouth East Queensland, QLD
Great Deal
Im very pleased how quick is the delivery of our car and excellent service from Von Bibra Ashmore. Our salesman Arty is very knowledgable and helpful get to get us a great deal.
1 comment
von B.Von Bibra
Perfect, thanks Rod, drive safe!
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NatSouth East Queensland, QLD
- 3 reviews
Excellent, efficient and amazing customer service from Joshua Black at Robina Von Bibra!!
I have to say a massive thankyou to Joshua Black at Von Bibra Robina for my new car :). During my trade in of cars, he was extremely helpful with everything I was after and went above and beyond to ensure that I was satisfied and happy with my new purchase of my car. Josh went that extra mile and helped me figure out how to use the new cars features along with making sure it was in perfect order for my collection.
Josh was very reliable and patient with me as i asked him pretty much 101 questions and he answered them all in a positive and up ...Read more
1 comment
von B.Von Bibra
Just what we want to hear Nat, on all levels. Many thanks for the great review for Josh! Safe travels...
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Kyle MitchellSouth East Queensland, QLD
Efficient, great communication, Positive experience throughout!
Ryland and Justin were both very positive, open communicators that ensured the whole process was smooth during the purchase of my new car! I was impressed with their service, and would recommend their business to others.
1 comment
von B.Von Bibra
Many thanks Kyle!
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LindaSouth East Queensland, QLD
- 2 reviews
5 Star Service
I was more than happy with the friendly service provided by Brett at Von Bibra Ferry Rd, when looking for my new car and trying to decide. I was unsure what I wanted or needed and he talked me through each car and feature and I came to a decision that I’m very happy with. Brett made each stage of the process easy and I felt no pressure during my visit, he was very patient with me as were his team members. I wouldn’t hesitate to recommend Brett and the team at Von Bibra, will revisit when I’m ready to update again in the future.
1 comment
von B.Von Bibra
Great to hear Linda, thanks a bunch for the fab review for the team, much appreciated!
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John CrosslandSouth East Queensland, QLD
Just did a great deal with Ryland for a Nissan Qashqai
Ryland and Oscar are a great team to get us the best deal. We made them work for it! Can’t wait to pick up the car next week! Really happy with the 2017 Nissan Qashqai.
1 comment
von B.Von Bibra
A great buy John, always a good pick the Qashqai! And thanks for your business, it's definitely appreciated.
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- Verified customer
Nice people highly recommend going to see them.
I just purchased my new car through Von Bibra helenvale and a big thanks to Lachlan he was amazing and super friendly.. they helped me with everything I needed. I couldn't be happier
1 comment
von B.Von Bibra
So great to hear, make sure you give us a beep, smile and wave when you drive past in the new purchase!
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Great team
I just purchased my new car through Von Bibra Robina Auto Village, Josh and Justin were amazing and super friendly.. they helped me with everything I needed. I couldn't be happier
1 comment
von B.Von Bibra
Appreciate the kind words and stars Megan! Safe travels
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Markus GuinessSouth East Queensland, QLD
- 2 reviews
Great team at von bibra Mitsubitshi, happy with the service and product.
I just purchased my new car at von bibra Mitsubitshi, Adam smith and Robert Ehemann gave me a good deal and were great in advice and knowledge of their products. Highly recommended.
1 comment
von B.Von Bibra
Always love hearing about our customers experiences, thanks for the review Markus and safe travels
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peteSouth East Queensland, QLD
- 4 reviews
A Cacophony of Lies and Ineptitude
Paid $30,000 plus for a new Kia car that was actually on the lot. After payment, they refused to answer calls for 3 days. That was 7 days ago. Got told night before delivery for my wife’s birthday that car would not be ready. The excuse later proved to me a blatant lie by the sales consultant. Got told so many lies, and had to escalate to their General Manager for resolution. Won’t go into details, but clearly their inept Kia Sales team is out of control and lacking good management. All too keen to take your money, but service stops immediately thereafter.
Would not recommend. They are woeful. Go to another (honest) dealer
1 comment
Wade von BibraVon Bibra
Hi Pete,
We're sorry to read about your frustrations and experience. We investigated the situation and are aware that you took delivery of the vehicle today. Rest assured we'll work closely with ou... Read more
r Kia sales team to improve our communication skills and avoid any confusion in the future.Similar opinion? Write a review on ieatwords.com.au!
OrionSouth East Queensland, QLD
- 2 reviews
Not a so called Haggle free dealer
The attention I got from Josh was second to none, I believe when purchasing a vehicle its imperative that negotiation is part of the deal, from the very beggining this was part of settling a deal I found that he did everything in his power to get me a good deal so its has been a good experience.
Thsnks
1 comment
von B.Von Bibra
Many thanks for the review and your business!
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Nilesh J.South East Queensland, QLD
Great service, great vehicle and a great price!
From the moment I walked in, till the time I drove away with my new Navara ST-X, I was looked after so well by Alex. I can’t thank you enough Alex, your professionalism, your positive attitude, your knowledge about the vehicle, and your understanding of my requirements was exceptional!
I couldn’t have asked for a better experience and and fantastic deal.
I highly recommend Alex, he went above and beyond for me and made the entire process stress free and simple.
Thank you Steve, Mav, Alex and the team for such a great experience and a fantastic vehicle!
1 comment
von B.Von Bibra
Thanks Nilesh, really appreciate the kind words for the team, means a lot!
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Awesome service thanks Von Bibra
Had a great experience and awesome and reliable service. I found all the team very helpful friendly and approachable. Wouldn’t change a thing, I love my new car, it’s perfect for me.Thanks guys I’m very happy with the results.
1 comment
von B.Von Bibra
Brilliant, just the result we wanted for you Catherine! Safe travels in the new purchase...
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Questions & Answers
Barry M.asked
jetblack window tint
3 answers
It looks ok but to be honest we’ll need to wait until summer before I can give a more definitive answer. We were told that you cannot see clearly through the tint to the other side of the vehicle (standing on the outside). This is not the case.
Are you asking about buying or selling it ?
The brand of window tint you use.
Niggie Gasked
Is there a service where Von Bibra will pick up the car from a person's home, service it and bring it back to the person's home for a fee?
1 answer
von B.Von Bibra
Thanks for the enquiry, to assist please contact Holli von Bibra our Customer Relations Manager and she will see what can be done. Her contact details are [email protected] Thanks Jo
Rickyasked
Has vonbibra Ashmores car wash scratched anyone else's paintwork- bought a new car this year with free car washes til 2018 and there's fine scratches (all in one direction) on the paintwork ( black) - I have paint protection and I have washed it in this same car wash every week since feb. They say their car wash doesn't scratch- any feedback?
2 answers
Yeah 100% does. I used to work there in sales before quitting for selling my soul. Employees joked that they'd never wash their cars in it for this reason. I suspect it's worse when they pick up dirt from other cars but who knows you're not the first and won't be the last to complain about it.
We had exactly the same issue, black car (Navara), scratches all over it. On close inspection though the scratches were caused by putting the paint protection on! Von Bibras refused to acknowledge it was their own fault and told us that we must have washed it with a dirty chamois! (a new car, 2 days old!) I was not going to let this go on a brand new car and got the warranty manager from the paint protection supplier involved. He came out and agreed it was done (damaged) by the dealer. In his own words, they show them how to put the stuff on but it just ends up getting done by the apprentice who does not give a sh-t. All credit to Motor One (the suppliers), they arranged to strip the paint protection, hand polish the car to remove the scratches and re apply the paint protection, all under warranty. Very reluctant to buy from this dealer again. Am not sure about the benefits of paint protection but would recommend having the supplier of the prodyct apply it (or their recommended detailer).
Cheers Shaun B
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von B.Von Bibra
Really great to hear Anna, thanks for your kind words and 5 stars for the team!