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Vuly 360 Pro Large
PamNorthern Region, NSW
Disappointed
We have had almost an identical experience as Bec G review. We have the 360 with 3 swings and cubby. Homes don’t patch directions are atrocious. Our 11 yr old son was on the bed swing and it’s small strap snapped hurling him to the ground. We r in north west nsw and the ground is hard and all we have are rocks on the drowns. How he didn’t break his elbow is a amazing. Still waiting for someone to call or email me back. Extremely disappointing
Purchased in October 2021 at Vuly Play Online store for $2,800.00.
1 comment
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AWhileySouth East Queensland, QLD
- 3 reviews
This Is great!!
Got this very last minute! Pretty easy to put together, kids love it! Especially the snowboard swing, instructions can be confusing, maybe need to have a set of instructions for each size.
Purchased in December 2021 at Vuly Play Online store for $1,600.00.
1 comment
Vuly PlayVuly Play
Hi AWhiley,
Thank you for the feedback on the installation instructions, I will pass this recommend on for future versions. ... Read more
It's great to hear that the kids are enjoying it so far. Kind regards, Sophi @ VulyPlaySimilar opinion? Write a review on ieatwords.com.au!
Fida BreissGreater Melbourne (Outer), VIC
- 3 reviews
- 360 Pro Large
- Verified purchase
Kids love it
Iv bought the trampoline and 360 pro large and also bought monkey bar set! My kids are always busy! Best thing iv ever done! They love having kids over! Like having there own park in the backyard
Purchased in November 2021 at Vuly Play Online store.
1 comment
Vuly PlayVuly Play
Hi Fida,
Thank you for your review and thank you for being such a loyal customer.... Read more
We are so happy to hear that you and your kids are loving our products. If you have any questions about accessories or products, please feel free to call our team on 1300 667 514. Kind regards, Sophi @ VulyPlaySimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
Find out how Vuly 360 Pro Large compares to other Toys & Games
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Kristina B.Metropolitan Adelaide, SA
- 3 reviews
- 360 Pro Large
- Verified purchase
Awesome product but expect difficulties
I got this 3 swing set on sale saving $600. Was slightly annoyed that a few days after placing my order they released the new Maxx swing set and mine was considered discontinued before it even arrived. When placing the order there was no indication it was out of stock and I never received a confirmation email. I called them to confirm it went through ok and was told it did and that they would resend the receipt and that it would be in stock in about 4 weeks. Having added the items in the cart and not fully checking out a day prior to making my ...Read more
actual purchase, I received a call from a salesperson asking if I had any questions and if I wanted to go ahead. I let them know that I had already purchased it and asked for them to confirm they had received my order as I was also receiving similar sales emails (but funnily enough no receipt). They put me on hold but eventually couldnt really confirm anything for me. After 5 weeks had passed I followed up on both the email receipt and order status. Was told that for some weird reason no stock had been assigned to my order and that the next one would be available in 2 weeks. I also had several failed attempts at requesting the receipt. After about 7 weeks I did receive both the product and receipt. The staff were always helpful and answered in a timely fashion. The items come in so many boxes, we are still trying to get rid of it in our recycling bin 2 months later. The assembly video makes it look far easier than in real life, holes do not line up as perfectly as they should with bolts/adjoining pieces. Im so glad I decided to assemble it straight away and not wait for Christmas Eve as the shade cover didnt even come close to fitting and the holes on the spin swing bar were way out from the holes in the frame (meaning the bolt didnt go through). I called after sales support and was told to watch the assembly video. When I said I had done that I was put on hold to speak to the service team but they were too busy. I offered to send in photos to prove I wasnt imagining the issue. I waited 3 days to be told I would need to submit a warranty claim and that they could not help me. I submitted it straight away and within 24 hours I had approval for a replacement shade cover, swing bar and one side frame. The items were received within less than a week which was impressive. However, the shade cover still doesnt fit properly (although the second one is an improvement on the first). We can still only get 3 out of the four corner pegs lined up with the corresponding holes to secure it. I dont think I have it in me to take more pictures and fill out online forms asking for a third one. Despite the difficulties, my kids 8, 6 and 2 absolutely love it and use it every day. Highly recommend the yoga swing - I could lay in it for hours, and adore rocking in it with my toddler. I dont regret purchasing it at all, just expect that with how much money their products cost the customer service and quality control needs improving.
Purchased in September 2021 at Vuly Play Online store for $1,050.00.
1 comment
Vuly PlayVuly Play
Hello Kristina,
Thank you for taking the time to leave your feedback. So sorry to hear you had issues with delivery and confirmation on your order and with installing it. ... Read more
We are glad that you and your children are enjoying the playset and will take all your feedback on board. If you have any inquiries or would like to provide further feedback, please feel free to email [email protected]. Kind regards, Sophi @ VulyPlaySimilar opinion? Write a review on ieatwords.com.au!
Emma H.Metropolitan Adelaide, SA
This is so awesome, for the whole family
I just wanted to say I just had this delivered yesterday and assembled, via the installers through vuly. We played for hours, suitable for little kids, bigger kids and well adults, this will provide entertainment for years to come, yes it is a more expensive option but it is sturdy seems very well made, thanks again
Purchased in December 2021 at Vuly Play Online store for $1,500.00.
1 comment
Vuly PlayVuly Play
Hello Emma,
Thank you for your feedback!... Read more
We're so glad to hear that you are happy with the installation service and that everyone in the family is enjoying the products. Don't hesitate to contact our team on 1300 667 514 if you have any future questions about our products. Kind regards, Sophi @ VulyPlaySimilar opinion? Write a review on ieatwords.com.au!
Jomann16South East Queensland, QLD
- 53 reviews
- 360 Pro Large
- Verified purchase
Good size for older kids
We bought this for our 13yo autistic granddaughter who loves the motion of swinging. The size is great for her as she is over 170cm tall and other cheaper child swingsets are too small.
Assembling it was not too bad - all of the bits fitted together and only a little help was needed from the rubber mallet. We had all of the pieces we needed and so we were able to have it assembled and operational in a couple of hours. The large ground pegs hold the legs down very well when it is in use.
The issue I have is that there seems to be quite a bit of ...Read more
Purchased in November 2021 at Vuly Play Online store for $1,049.00.
1 comment
Vuly PlayVuly Play
Hi Jomann16!
Thank you for taking the time to leave a review!... Read more
It's so good to hear that your daughter is loving the swing set and that it is working well for her! I will pass along the feedback about the top bar and the installation instructions for the shade cover. If you need any guidance with the installation of the shade cover, please feel free to call our team on 1300 667 514. Cheers, Sophi @ VulyPlaySimilar opinion? Write a review on ieatwords.com.au!
BradGreater Melbourne (Metropolitan), VIC
Great Swing but incredibly painful to put together
The experience of putting together this swing set almost broke me. The videos online of assembly are not a fair representation of what is required. There are no long clip in sections, just bolts. And the workmanship of the Pre drilling of the bolt holes was terrible, they do not align with the pieces that it needs to connect with. We struggled through it, continually swapping pieces to fine better alignment of holes for the bolts. Then after all this, we opened the boxes for the swings to attach to the frame, and we then were advised that ...Read more
we had to deconstruct the frame to insert a new frame piece to install the spin swing. I nearly just abandoned it in frustration. Some of the pieces are not just a simple swap or click on, it is about 30 mins of reassembly to insert it into the frame, including taking off one whole side of the frame and pulling out a piece and reinserting the piece that comes in the box (not a quick swap over for the kids on a Saturday afternoon). I am talking about flipping the whole thing over, unbolting and re screwing 10 bolts. The finished product is strong and the kids love it, but I could not recommend it to a friend for the pain of assembly and I am pretty capable with this sort of stuff. We are waiting on delivery of another piece, the ring swing. If it requires the same extent of reassembly to add into the system, I dont want it!!Purchased in November 2021 for $1,300.00.
1 comment
Vuly PlayVuly Play
Hi Brad!
Thank you for much for you feedback on installation. We will pass your feedback along for future products to ensure this process is more straightforward. We are also currently working on new... Read more
video installation guides for our swing sets and playsets.Similar opinion? Write a review on ieatwords.com.au!
RenayWide Bay-Burnett, QLD
Best Christmas present I ever bought.
I was reluctant to spend this kind of money on a swing set but I have not regretted it for a moment. The swing set is very sturdy and of superior quality to cheaper swing sets. The yoga swing in particular is a favorite with my son who has sensory issues. He lays in it for ages and it is very calming for him. He also loves the spinning motion of the 360 swing. Best Christmas present I ever bought the kids and it suits all ages.
Purchased in September 2021 at Vuly Play Online store for $1,100.00.
1 comment
Vuly PlayVuly Play
Hi Renay!
Thank you for your feedback!... Read more
It's great to hear that you are happy with the products that you order and got your money's worth! Don't hesitate to call our team if you have any questions in the future on 1300 667 514. Cheers, Sophi @ VulyPlaySimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
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4.9(15)The FoxesHunter Region, NSW
- 360 Pro Large
- Verified purchase
Service+
I was impressed with very personable service over the phone and emails including prompt action and easy solutions to my request. We are looking forward to a fun summer and no fights as we have all 3 kidletts covered with playtime options. I love that we can add as we go and they grow. Love the shade, love the clear instructions and detailed specifics covered online.
No doubt the neighbours and will want one as well, but hey that's an ongoing 3rd world problem, lol.
Purchased in August 2021 at online for $1,350.00.
1 comment
Vuly PlayVuly Play
Hey The Foxes,
Thank you for taking the time to provide feedback.... Read more
I am really happy to hear that the service provided was exemplary and you are enjoying the new Vuly! You might have to get the neighbours over for a playdate! Kind regards, Pat @ VulySimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
Find out how Vuly 360 Pro Large compares to other Toys & Games
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bronstar1Gippsland, VIC
- 36 reviews
Customer service? what customer service!
Normally I do not like to do bad reviews, but this is ridiculous, I am desperate and probably the only way we are going to get anywhere with this company.
Ordered the extra large swing set from website 11/12 that was guaranteed by Christmas, it just arrived just on time, well actually half of it did so no swing set for Christmas and had to get her another present which was extra money I spent when I shouldn't have needed to.
Two weeks after Christmas more of the swing set arrived and then another week after that another part of the set arrive...Read more
Purchased in December 2021 for $1,051.00.
2 comments
Vuly P.Vuly Play
Hello Bronstar1,
This is really disappointing feedback for us to read and I would love to rectify the poor experience you have had with Vuly so far.... Read more
Someone from our management team will call you shortly to get any issues resolved. I really appreciate your patience and cannot apologise for enough that your Children have not been able to use their Christmas present yet. Regards,Just an update which I can now write as I have had everything received as promised. Thank-you for finally rectifying our problem and sending the replacement part. Not only did they send the part but t... Read more
hey went above and beyond to try and make it all right for us. My daughter is finally now happily playing on her swing set and uses it everyday. I am sad so many things went wrong with my original order and there was a snowball effect of blunders (even after this review) but I am glad this has finally all worked out in the end. Kind regards.Similar opinion? Write a review on ieatwords.com.au!
Jac VGippsland, VIC
Quality purchase!
Fantastic quality. Super easy to construct. Hours of fun for the kids (or a relaxing hideaway for adults in the yoga swing!). Will provide years of entertainment for our kids. Extremely happy with our purchase!
Purchased in October 2021 at Vuly Play Online store for $950.00.
1 comment
Vuly PlayVuly Play
Hi Jac!
Thank you for your review!... Read more
Great to hear that the whole family is enjoying using your 360 Pro Swing Set! Cheers, Sophi @ VulyPlaySimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
Charity anne mackieWestern District, VIC
Awesome fun
Awesome fun! Nice and solid, easy to put together. Holds kids weight. All round fun for the family. Love that you can add different equipment and have a sun shade!
Purchased in October 2021 for $1,416.88.
1 comment
Vuly PlayVuly Play
Hi Charity!
Thank you for leaving your review!... Read more
So happy to hear you are impressed with your Vuly products. If you have any future questions, please feel free to call our team on 1300 667 514. Cheers, Sophi @ VulyPlaySimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
Best swing set ever!
We purchased the play set for our 8 year old son who has autism and it couldn’t be more perfect! He especially loves the yoga swing. The quality is amazing and it was relatively simple to put together.
Purchased in October 2021.
1 comment
Vuly P.Vuly Play
Thanks Michelle :)
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The reviewer stated that an incentive was offered for this review
BrydzCentral Highlands and Goldfields, VIC
- 2 reviews
It has changed my kids
Santa got these awesome swings for my 5 kids for Xmas. I heard it was very easy to build. It is also very sturdy!
The kids have spent so much time out on the swings! Before that it was a struggle to get them to go outdoors. My 5yo wants to go and swing any chance he gets! Even before school this morning. We love the Vuly 360! Life changer here!
Purchased in October 2021.
1 comment
Vuly P.Vuly Play
That's awesome to hear! Please let us know if there is ever anything we can help with :)
Ben @ Vuly.
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beccagAU
- 7 reviews
Kids are on it for hours every day
Was a lot more difficult to assemble than the video I had seen on you tube which definately made xmas eve trying, especially as it should state that a rubber mallet would be required when you order. As the packaging was only opened at the time of assembly (as many people will) this became an issue. At times we needed 3 - 4 adults as the framework is extremely heavy duty. Having said that from the moment my kids laid eyes on it they have loved it and any visitors have also found it difficult to have to stop. The yoga swing especially has bee...Read more
n more popular than expected. The skateboard style swing will be one my children continue to master and so feel there will be longevity to the interest it holds for them. I wasnt sure if the shade would be a gimmick but as we have had some very hot weather it has definately allowed extra time for the kids on it and shades the swing for much of the day. I think Vuly should look at the addition of side shades as well as this would give even more protection on hot days. Overall I am so pleased with amount of time my kids have spent outside and the fun they have each day using it!Purchased in October 2021.
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The reviewer stated that an incentive was offered for this review
Find out how Vuly 360 Pro Large compares to other Toys & Games
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MelHobart
- 360 Pro Large
- Verified purchase
So much fun!
My kids received this for Christmas and love it! It’s well made and well worth the money. We are already wanting to add more to it, although the 360 swing has been the biggest hit of all and has given them hours of fun. It was super easy to put together too!
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VeryAdelaide
Vuly are shocking
I am still waiting for our pre Christmas swing delivery. I was emailed my receipt and delivery/tracking information. All of which including today still are invalid and unable to track my $2k purchase. Vuly after sales have been nothing but unhelpful and have only offering a full refund. Very nice offer on Christmas Eve to then find a replacement gift for our 3 children. I still can not believe the service I have experienced. I wouldn’t recommend this company under any circumstance.
1 comment
Vuly P.Vuly Play
Hello Very,
Thank you for the taking the time to provide feedback from your recent experience with Vuly. ... Read more
We do apologise that this issue has taken so long to be rectified. Being a toy company, we do pride ourselves on customer feedback, so we would like to get this sorted out for you so we can restore your faith in Vuly. I've sent you a PM regarding this, so it would be greatly appreciated if you could please take the time to reply back with your details so we can get in contact with you. Once again, we do apologies greatly for the inconvenience this has caused. We look forward to hearing from you! Kind Regards, DenayaSimilar opinion? Write a review on ieatwords.com.au!
Ok product for a high price
The delivery took forever
difficult to set up
Nest swing is tiny
Normal seat is hard to get on
And baby seat doesn’t keep them contained well enough - my 5 year old fits in the baby seat.
Is fun once you are on it - but really no different to any other swing. Also the large size is huge!!! Once seats are interchangeable I would go the medium unless you have lots of kids.
Similar opinion? Write a review on ieatwords.com.au!
Sandy123South East Queensland, QLD
- 8 reviews
- 1 like
Problem after problem after problem!
This entire experience has been an absolute disaster and left a bitter taste!!
I saw the swing Set on sale, and only had 2 days left of the sale. I moved money around that week (and really struggled) so I could buy the large frame and the hammock. I did click and collect.
The next morning an email said my click and collect was ready and I could collect any time within business hours. My sister who lives an hour away from me came with her Ute to help pick up, we together travelled another 40 minutes to collect. My kids were beyond excited....Read more
We get there and they actually have all their products set up and actually allow the kids to play on them (this was actually very cool). I line up at the desk, when it’s my turn I show them my email they look it up and tell me it will be out soon, I say ok no worries I walk around with the kids having a look at their other stuff. 20 minutes passes, 30 minutes passes, i watch someone who Came in after me get their stuff loaded into the car, I ask one of the girls what’s happening she says it won’t be long I’m so sorry, 40 minutes passes, another staff member walking around the people playing on the equipment asks if I’m been served I say I have I’m actually just waiting for my order she said oh ok no worries. By now my sister has taken my oldest to sit in the car as he has ASD and the loud busy environment has gotten to much for him meanwhile it’s now been an hour my daughter and I are now sitting in the front area as she is now tired and hungry and getting increasingly upset needing to go to the toilet while I listen and watch some guy bargain the life out of the girls. Well I was a sucker wasn’t I paying the advertised price when thinking I was getting some awesome deal. I at this point am fed up. As I walk out I let the girl know I’ve got to go this is ridiculous. I then email vuly and ask them to cancel my order and just refund my money. To give credit when it’s due, the manager (Ben I think) was very good, very apologetic, offered Us a could of freebies. They wouldn’t be in for another 2 weeks, so we said that’s ok we will also purchase the swing and the bungee cord with it and the guy even offered free shipping for the extra accessories. We accept their appologie and the following Saturday my husband sets off on another 80 minute round trip to collect our kids swing set. We start the process of putting it together, before realising it’s missing an extension part so it’s only a medium swing. My husband calls up they appologise. I’m truly trying not to cry at this stage, we struggled so much so we could buy this swing set that week 1) it’s still actually on sale A MONTH later but better prices. I don’t think they ever actually sell the swing set at full price think it’s all a sales tactic so you rush and quickly buy thinking your getting a good deal. 2) it’s now the end of the week and I still don’t even have my swing set. All the struggling for absolutely nothing.1 comment
Vuly P.Vuly Play
Hello Sandy123,
Thank you for the taking the time to provide feedback from your recent experience with Vuly! ... Read more
We do greatly apologise that this issue was ongoing and that the installation process took as long as it did. We do take all customer feedback on board and we will work towards improving our installation process. I've sent you a PM regarding this, so it would be greatly appreciated if you could please take the time to reply back with your details so we can get in contact with you. Once again, we do apologies greatly for the inconvenience this has caused. We look forward to hearing from you! :) Kind Regards, Denaya @VulyPlaySimilar opinion? Write a review on ieatwords.com.au!
Vuly’s customer service fanstastic
Vuly have always done excellent customer service and have tried to accommodate where possible in any queries and concerns that people may have. There products are great and I definitly recommend. My trampoline is still in very good condition after having it now for over 5 years!!! Love the new products and ideas that Vuly produce.
Similar opinion? Write a review on ieatwords.com.au!
Questions & Answers
James Rasked
Has anyone got any suggestions on how to install this over synthetic turfed area? - I'm concerned the ground anchors will damage the turf.
1 answer
Vuly P.Vuly Play
Hello James,
Thank you for taking the time to submit a question!
For safety reasons, you are required to assemble to Swingset using the anchors. This will ensure it is completely level and no risk of tipping over.
If you have any further questions or wish to discuss further, please don't hesitate to contact our team directly on 1300 667 514.
:) Cheers, Denaya @VulyPlay
mumasked
What are the actual measurements of the Vuly large swing Set?
Width, height & length
1 answer
Vuly P.Vuly Play
Hi,
Thank you for your message.
The measurements of the Large swingset are;
Width - 465cm
Height - 231cm
Depth - 203cm
Please feel free to contact our friendly service team on 1300 667 514, if you ever have any queries.
- Jeffrey S @ Vuly
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Vuly PlayVuly Play
Hello Pam,
We are so sorry to hear about the experience you have had with the 360 Pro playset and we hope your son has recovered from the fall. ... Read more
Thank you for your feedback on the instructions. If you would like to provide more detailed feedback on this, please email it through to [email protected] because we are always looking to improve our products and processes. Could you please send through your original order number and some photos of the bed swing to the email mentioned above if you have not heard back from us yet about this issue? Kind regards, Sophi @ VulyPlay