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YtozelandSydney
- 3 reviews
Would not buy again from Vuly
Bought the 360 pro with three swings and cubby September 2022, already have had replacement sandpit and replacement teepee swing sent out as the fabric had ripped on both. The same products are broken again, my children are 18 months and 3 years old (not heavy at all!) however the teepee swing snapped yesterday with both kids in it and the sandpit fabric has ripped again. Did do a warranty claim the first time and was very happy with customer service as sent out new products immediately but very disappointed with quality of products, don’t feel I should be having to continuously do claims and am worried that next time this happens my kids will be seriously hurt.
Purchased in September 2021 at Vuly Play Online store for $2,500.00.
1 comment
Similar opinion? Write a review on ieatwords.com.au!
Vuly is Awesome !!
As a mum of bigger boys 8 up 15 I wanted play equipment that was going to last and entertain. The vuly 360 has not disappointed us. With the added yoga swing all boys have enjoyed their first year and now Im upgrading woohoo . Love Vuly and I would recommend this product and company to everyone.
Purchased in December 2021 at Vuly Play.
1 comment
Vuly PlayVuly Play
Hi Lyndie,
It's great to hear that your family is enjoying the playset and all the attachment s so much. ... Read more
Thank you for leaving your review and recommend Vuly. Please feel free to reach out to our team on 1300 667 514 if you have any questions in the future. Kind regards, Sophi @ VulyPlaySimilar opinion? Write a review on ieatwords.com.au!
Kim M.Greater Melbourne (Metropolitan), VIC
Still going strong
Just wanted to let you know that our swing purchased 2 years ago is still in perfect condition! We have 2 yoga swings and a 360 swing on ours - yoga swings are so strong ! Stood up to 5 teenage girls loitering around the set, and groups of 10 year old boys climbing all over it. Such a great investment ! Kids gravitate to it whenever we have friends over too. I jumped on line to look for new swings / attachments to by for this Christmas - wow amazing range you have now !
Purchased in December 2021 at Vuly Play Online store for $1,500.00.
1 comment
Vuly PlayVuly Play
Hi Kim!
Thank you for your review! It's great to hear that your swing set is still in good condition and that everyone is enjoying it!... Read more
Please feel free to call our team on 1300 667 514 if you would like to discuss any of our swing attachment or have any general product questions. Kind regards, Sophi @ VulyPlaySimilar opinion? Write a review on ieatwords.com.au!
Find out how Vuly 360 Pro Medium compares to other Toys & Games
Know better, choose better.
NicSouth East Queensland, QLD
- 360 Pro Medium
- Verified purchase
Excellent - Very Happy
I couldn't be happier with this swing set - we bought the medium set with a normal swing and nest swing and both are great and quality is excellent.
Delivery and assembly was also done swiftly and with absolutely no problems so we are very happy customers.
Purchased in August 2021 at Vuly Play Online store for $1,000.00.
1 comment
Vuly PlayVuly Play
Hi Nic!
Thank you so much for your feedback!... Read more
So happy to hear that you were impressed by quick and easy delivery and installation. If you have any questions in the future, please feel free to call our team on 1300 667 514. Cheers, Sophi @ VulyPlaySimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
MattchooSydney, NSW
Great swing. A pig to build.
The Vuly video makes constructing the swing set look laughably easy. It should be, as there are not many pieces to put together. The reality is that the hand welded tubes are all slightly off-angle, so they don't just slot into place. I had to WD40 the T-bar joins and use a heavy club hammer plus some pine decking (to protect the metal) to get the pieces to slot together. A rubber mallet (as the instructions suggest) was not adequate to hammer in the off-angle hand welded joints. ....it only worked once I juggled the T-sections around to find t...Read more
he combination which was least off-angle. Also, the bolt holes on one of the legs didn't line up evenly when the leg was fully slotted in. I've read other reviews where people have had this issue. Be prepared to call Vuly and send this back if the angles look impossible .....or book an installer and laugh at them while they curse at the (near impossible to slot together) frame in your garden. On a more positive note. The swing is very solid. My kids love it and it looks and feels like it will last a long time. The shade cover seems really robust too. Hopefully your set will be more accurately welded than mine was.Purchased in May 2021 at Vuly Play Online store for $1,257.00.
1 comment
Vuly PlayVuly Play
Hey Mattchoo,
Thank you for taking the time to provide feedback about your experience.... Read more
The installation should not at all be this difficult, I understand this is quite an old review however if you are to email us on [email protected] I would be more than happy to look after you personally. I do apologise the installation was not quite as easy as expected. I am glad to hear you are happy with the overall quality of the 360 Pro but if there is anything we can assist with please call us on 1300 667 514. Kind regards, Pat @ Vuly.Similar opinion? Write a review on ieatwords.com.au!
KylieMAU
- 10 reviews
- 2 likes
- 360 Pro Medium
- Verified purchase
Worst Customer Service
Not happy with this purchase have a rusty vuly trampoline i should have known better, less then 3 months old and there is rust on every pole where joined, cover has rust around the holes where you attach to frame, i have asked for a refund which is being refused so i will escalate this and contact Fair Trading as it's not durable, or look acceptable in apperance and finish.
Purchased in December 2021 at Vuly Play Physical store for $1,051.00.
1 comment
Vuly P.Vuly Play
Hello KylieM,
Thank you for your feedback and sorry to hear about the damage occurred to your trampoline. ... Read more
If you could please take the time to send us an email to [email protected], we would be more than happy to have a representative look into this further for you. Apologies again for any inconvenience caused! If you have any questions in the meantime or wish to discuss further, please don’t hesitate to contact our team directly on 1300 667 514. Kind Regards, Denaya @VulyPlaySimilar opinion? Write a review on ieatwords.com.au!
Andy NeudeckerSouth East Queensland, QLD
- 360 Pro Medium
- Verified purchase
Super strong and kids love it!
Conmpared to other kids swingsets we had previously this is built so much better, stronger and we love the shade cloth that came with it. We bought 2 yoga swings with it and our kids love them. I would recommend this swingset to anyone as it goes beyond the 50kg weight limit of most other sets out there and is built to last. Assembly was a bit difficult as it is heavy but once it was up there was no looking back.
Purchased in October 2021 for $799.00.
1 comment
Vuly PlayVuly Play
Hi Andy!
Thank you for the feedback!... Read more
It's great to hear that you are happy with the quality of the swing set frame and your kids are enjoying the Yoga Swing attachments. Cheers, Sophi @ VulyPlaySimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
Lauren HCentral Queensland, QLD
Amazing? Wish we found it sooner
My family LOVE the Vuly 360 swing set. It’s so versatile with all the attachments. We can adjust the swings to accomodate who comes to visit depending on their ages.
Purchased in November 2021 for $1,500.00.
1 comment
Vuly PlayVuly Play
Hi Lauren!
Thank you for the feedback!... Read more
It's great to hear that your family is enjoying their Vuly swing set. Cheers, Sophi @ VulyPlaySimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
coyotetkCanberra
- 24 reviews
So disappointed with quality, three items significantly fading within four weeks of use
Update 2 - still haven't received the two pending items. Communication has been all over the place - I have been notified of their dispatch and then was sent an email saying that by now they should have been delivered and if not let us know, I let them know, they said there was a warehouse error and re-sending them, then another email same as before stating I should have got them, again I write back saying I haven't, no response. A friend who ordered a playset has had nearly every piece apart from the frame deteriorate, fade or rip within 2 mon...Read more
ths - Vuly advised her they are trying to get their manufacturer to use different materials so these quality issues don't keep happening. So its good to see they are working towards a solution, but in doing so have admitted that their current materials are below par. But what is really not ok, is the fact that to replace anything except the swings, you have to take the whole thing apart again and then rebuild it, so many hours work for at least two people. Who has the time to be dismantling and then rebuilding huge and very heavy play equipment. Update 1 - Vuly got back to me and agreed to replace the swing seat. As such I've changed the review to 3 stars. We put our Playset together just before Christmas. Although we are happy with the frame as it seems very sturdy, the tent cover, orange rope and seat swing have all faded/discolored significantly in just four weeks. Vuly have stated that they are replacing the tent cover and rope under warranty, which we are very happy about, but they ignored my warranty claim for the seat swing. After I contacted them again to enquire, I was told that as the seat swing discoloration is cosmetic, they will not allow a warranty claim to replace it. Surely the materials should withstand being outdoors for more than four weeks before deteriorating. It has us concerned about the overall quality of the Playset, especially as we paid over $2000 for it. Because of the quality issues on multiple parts which now makes our brand new Playset look yuk, I give this two stars. Also, for me to change over the rope and tent cover, I now have to dissemble the entire unit or pay for it to be done and rebuilt for me.Purchased in December 2021.
1 comment
Vuly P.Vuly Play
Hello Coyotetk,
I am so sorry to hear about this whole poor experience you have had with your new Vuly playset. ... Read more
Can you please email your contact details through to [email protected]? I would love to help get all of these issues resolved for you. Kind regards, Ben.K (Customer Experience Team Leader)Similar opinion? Write a review on ieatwords.com.au!
Find out how Vuly 360 Pro Medium compares to other Toys & Games
Know better, choose better.
MegMelbourne
- 360 Pro Medium
- Verified purchase
Best Christmas present ever
We purchased the 360 medium swing set with the standard swing + yoga and tyre swings... My kids LOVE it and have spent countless hours playing on it together since Christmas morning. Through their laughter, chatter and squeals of delight we still hear them declare everyday that it is the 'best Christmas present ever!'. We are so very happy with our purchase.
1 comment
Vuly P.Vuly Play
Hello Meg,
Thanks for taking the time to provide this awesome feedback! ... Read more
We loving hearing how much the kids are loving and enjoying the 260 Pro Swing Set. :) Kind Regards, Denaya @VulyPlaySimilar opinion? Write a review on ieatwords.com.au!
Bec PCasuarina
THINK TWICE BEFORE PURCHASING - NO QA TESTING - NO CUSTOMER SERVICE
Really think twice before considering purchasing from Vuly Play. Hindsight is wonderful and if I had my time again I would have chosen my other option.
We purchased in November and Vuly took our money straight away. Once they had secured our funds, they sent an email to say goods we ordered were out of stock for approx. 4 weeks. No probs we still had 2 weeks until a birthday bash :)
On receiving the goods we assembled on our first weekend available which was about 2 days after receiving it. One item that joins the entire unit together has been ...Read more
1 comment
Vuly P.Vuly Play
Hello Bec,
Thank you for the taking the time to provide feedback from your recent experience with Vuly! ... Read more
I am very sorry for the experience you've had with Vuly so far. We do greatly apologise that your order has taken so long to be delivered and that the installation process was more difficult than expected. We want to have this issue rectified so we can restore your faith in both our customer service and product and have the kids using their awesome Christmas gift. I've sent you a PM regarding this, so it would be greatly appreciated if you could please take the time to reply back with your details so we can get in contact with you. Once again, we do apologies greatly for the inconvenience this has caused. We look forward to hearing from you! :) Kind Regards, Denaya @VulyPlaySimilar opinion? Write a review on ieatwords.com.au!
Dave
- 3 reviews
- 1 like
excellent product and service - not up to the task
Our Kids love the 360, our ASD son is on it everyday, but its just not up to the task of everyday use. We have had the 360 swing replaced 3 times under warranty and its gone again, lasting about a year each time. So we are replacing the 360 with a standard vuly swing. There customer service has been fantastic and I hope they can sprt there quality issues out
1 comment
Vuly P.Vuly Play
Hello Dave,
Thank you for taking the time to provide feedback regarding your 360 Pro Swingset. ... Read more
We're sorry to hear you're having ongoing issue with the product and that it's not up to standard. Being a toy company, we do value all customer feedback and want to restore your faith in the product. I've sent you a PM regarding this, so it would be greatly appreciated if you could please take the time to reply back with your details so we can get in contact with you. Once again, we do apologies greatly for the inconvenience this has caused. We look forward to hearing from you! :) Kind Regards, Denaya @VulyPlaySimilar opinion? Write a review on ieatwords.com.au!
Liz BMelbourne
- 4 reviews
Excellent! Great swing set!!!
I’ve got mine within a week of ordering and it’s fantastic
Similar opinion? Write a review on ieatwords.com.au!
ShAk
- 2 reviews
- 360 Pro Medium
- Verified purchase
The boys are loving it.
Looks awesome when built with very strong & sturdy frames. Couldn't believe how quick it was to put together (didn't get a chance to crack a beer!). A great birthday present for our 2 boys (5 & 7 years) who absolutely love it. Well done Vuly, great job along with great customer service from Matt. Would highly recommend.
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Older kids dream!
My daughters 7yo & 11yo had long grown out of the regular swing and cubby. We really wanted to re ignite the passion of outdoor play! 360 innovation was really appealing and turned out to be the perfect choice! Great entertainment for older kids encourages creativity and burns lots of excess energy. Our garden is the go to place for nieghbours!!
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Find out how Vuly 360 Pro Medium compares to other Toys & Games
Know better, choose better.
Grandchildren love it .
I bought two sets for our grandchildren and they love it. Our granddaughters and grandsons all enjoy the 360 Pro swing and yoga swing. I made a number of phone calls before making my decision and the people i spoke to on the phone were very helpful and polite. The order was proccessed quickly and the delivery was very fast.
1 comment
Vuly P.Vuly Play
Hi Barb,
Thank you for leaving your review.... Read more
I'm glad the Grandkids love their new swing set! Please let me know if you ever need any assistance. :) - Jeffrey S @ Vuly.Similar opinion? Write a review on ieatwords.com.au!
AngelF
- 2 reviews
Kids are outside all the time
This swing set is brilliant. I love the quality, style, and variety it provides. It was very easy to put together. My 11 and 6 year olds both love it. My 3 month old also loves having a gentle swing in the yoga swing. I'm looking forward to the baby swing release.
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Excellent quality
We purchased this swing set for our son that is on the Autism spectrum. He absolutely loves spinning in the yoga hammock and enjoys relaxing in it when he needs to feel calm. We also purchased the cob web swing which is fun for him to use & allows him to use his social skills to share with his sister. Both attachments are strong and easily interchangeable. The swing set was delivered quickly and in perfect condition.
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- 360 Pro Medium
- Verified purchase
Older kids are outside on the 360
The larger higher frame is great for older teens who are outside on the 360 instead of PlayStation. The younger one loves the yoga swing and will lay in it to swing gently.
Kids have requested the cargo net for Xmas to add to our swing. I love that it has a shade cloth that attaches- a necessity in north qld.
It is very study and came with very long anchors to secure it to the ground.
Overall very impressed with this swing set
Jean
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Mrs G
- 2 reviews
- 360 Pro Medium
- Verified purchase
Perfect fit and function
We selected the medium Vuly swing set after a lot of research as a therapy tool for our son with Cerebral Palsy and Sensory Processing Disorder. He practically lives on the Nest Swing and the Yoga swing is fabulous when he needs some even swinging with pressure. We absolutely love this swing. It’s got all the right things for us and we couldn’t be happier
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Questions & Answers
Bonnie H.asked
Are the Vuly play sets suitable for young toddlers?
1 answer
I have a little girl who turned 2 yesterday and she loves the baby swing attachment and the yoga swing. My 20 month old niece does also. My 2 yr old was a little scared on the kids swing at first but loved the yoga swing from the get go...i guess because it envelopes the entire body so she felt more secure. That's one of the great things I like about this swing set. You just choose the swings that suit your aged children.
Karen Easked
Troubleshooting required to work our why our 360 skateboard swing doesn't smoothly rotate 360? We got out the spirit level thinking it was maybe due to being on a slight lean the swing naturally falls to one side and is difficult to swing the other 180 degrees awaiting reply from vuly for suggestions any other suggestions in the meantime greatful accepted!
2 answers
Ours always swung 360 ok just the bearing knuckle gave way on the first couple now the 90deg bend down from that gave way
Vuly P.Vuly Play
Hi Karen,
Thank you for your question!
The 360 Pro Swing should most definitely rotate smoothly. In the case that you are still experiencing difficulties, please send our team an email to [email protected] and I'll organise for a representative to have a look into this you.
Apologies for any inconvenience caused!
If you have any further questions or wish to discuss further, please don't hesitate to contact our team directly on 1300 667 514.
:) Cheers, Denaya @VulyPlay
ptanasked
Has anyone installed the vuly playset on artificial lawn? I am keen to hear how you went about it and if it damaged the grass?
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Vuly PlayVuly Play
Hello Ytozeland,
We are so sorry to hear you have continually had issues with your playset. Quality and safety are both incredibly important to us and we understand how unacceptable when you aren't s... Read more
eeing that in the products that you have received.