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Charity anne mackieWestern District, VIC
Awesome fun
Awesome fun! Nice and solid, easy to put together. Holds kids weight. All round fun for the family. Love that you can add different equipment and have a sun shade!
Purchased in October 2021 for $1,416.88.
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Lauren HCentral Queensland, QLD
Amazing? Wish we found it sooner
My family LOVE the Vuly 360 swing set. It’s so versatile with all the attachments. We can adjust the swings to accomodate who comes to visit depending on their ages.
Purchased in November 2021 for $1,500.00.
1 comment
Vuly PlayVuly Play
Hi Lauren!
Thank you for the feedback!... Read more
It's great to hear that your family is enjoying their Vuly swing set. Cheers, Sophi @ VulyPlaySimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
Best swing set ever!
We purchased the play set for our 8 year old son who has autism and it couldn’t be more perfect! He especially loves the yoga swing. The quality is amazing and it was relatively simple to put together.
Purchased in October 2021.
1 comment
Vuly P.Vuly Play
Thanks Michelle :)
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BrydzCentral Highlands and Goldfields, VIC
- 2 reviews
It has changed my kids
Santa got these awesome swings for my 5 kids for Xmas. I heard it was very easy to build. It is also very sturdy!
The kids have spent so much time out on the swings! Before that it was a struggle to get them to go outdoors. My 5yo wants to go and swing any chance he gets! Even before school this morning. We love the Vuly 360! Life changer here!
Purchased in October 2021.
1 comment
Vuly P.Vuly Play
That's awesome to hear! Please let us know if there is ever anything we can help with :)
Ben @ Vuly.
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beccagAU
- 7 reviews
Kids are on it for hours every day
Was a lot more difficult to assemble than the video I had seen on you tube which definately made xmas eve trying, especially as it should state that a rubber mallet would be required when you order. As the packaging was only opened at the time of assembly (as many people will) this became an issue. At times we needed 3 - 4 adults as the framework is extremely heavy duty. Having said that from the moment my kids laid eyes on it they have loved it and any visitors have also found it difficult to have to stop. The yoga swing especially has bee...Read more
n more popular than expected. The skateboard style swing will be one my children continue to master and so feel there will be longevity to the interest it holds for them. I wasnt sure if the shade would be a gimmick but as we have had some very hot weather it has definately allowed extra time for the kids on it and shades the swing for much of the day. I think Vuly should look at the addition of side shades as well as this would give even more protection on hot days. Overall I am so pleased with amount of time my kids have spent outside and the fun they have each day using it!Purchased in October 2021.
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coyotetkCanberra
- 24 reviews
So disappointed with quality, three items significantly fading within four weeks of use
Update 2 - still haven't received the two pending items. Communication has been all over the place - I have been notified of their dispatch and then was sent an email saying that by now they should have been delivered and if not let us know, I let them know, they said there was a warehouse error and re-sending them, then another email same as before stating I should have got them, again I write back saying I haven't, no response. A friend who ordered a playset has had nearly every piece apart from the frame deteriorate, fade or rip within 2 mon...Read more
ths - Vuly advised her they are trying to get their manufacturer to use different materials so these quality issues don't keep happening. So its good to see they are working towards a solution, but in doing so have admitted that their current materials are below par. But what is really not ok, is the fact that to replace anything except the swings, you have to take the whole thing apart again and then rebuild it, so many hours work for at least two people. Who has the time to be dismantling and then rebuilding huge and very heavy play equipment. Update 1 - Vuly got back to me and agreed to replace the swing seat. As such I've changed the review to 3 stars. We put our Playset together just before Christmas. Although we are happy with the frame as it seems very sturdy, the tent cover, orange rope and seat swing have all faded/discolored significantly in just four weeks. Vuly have stated that they are replacing the tent cover and rope under warranty, which we are very happy about, but they ignored my warranty claim for the seat swing. After I contacted them again to enquire, I was told that as the seat swing discoloration is cosmetic, they will not allow a warranty claim to replace it. Surely the materials should withstand being outdoors for more than four weeks before deteriorating. It has us concerned about the overall quality of the Playset, especially as we paid over $2000 for it. Because of the quality issues on multiple parts which now makes our brand new Playset look yuk, I give this two stars. Also, for me to change over the rope and tent cover, I now have to dissemble the entire unit or pay for it to be done and rebuilt for me.Purchased in December 2021.
1 comment
Vuly P.Vuly Play
Hello Coyotetk,
I am so sorry to hear about this whole poor experience you have had with your new Vuly playset. ... Read more
Can you please email your contact details through to [email protected]? I would love to help get all of these issues resolved for you. Kind regards, Ben.K (Customer Experience Team Leader)Similar opinion? Write a review on ieatwords.com.au!
MegMelbourne
- 360 Pro Medium
- Verified purchase
Best Christmas present ever
We purchased the 360 medium swing set with the standard swing + yoga and tyre swings... My kids LOVE it and have spent countless hours playing on it together since Christmas morning. Through their laughter, chatter and squeals of delight we still hear them declare everyday that it is the 'best Christmas present ever!'. We are so very happy with our purchase.
1 comment
Vuly P.Vuly Play
Hello Meg,
Thanks for taking the time to provide this awesome feedback! ... Read more
We loving hearing how much the kids are loving and enjoying the 260 Pro Swing Set. :) Kind Regards, Denaya @VulyPlaySimilar opinion? Write a review on ieatwords.com.au!
MelHobart
- 360 Pro Large
- Verified purchase
So much fun!
My kids received this for Christmas and love it! It’s well made and well worth the money. We are already wanting to add more to it, although the 360 swing has been the biggest hit of all and has given them hours of fun. It was super easy to put together too!
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Bec PCasuarina
THINK TWICE BEFORE PURCHASING - NO QA TESTING - NO CUSTOMER SERVICE
Really think twice before considering purchasing from Vuly Play. Hindsight is wonderful and if I had my time again I would have chosen my other option.
We purchased in November and Vuly took our money straight away. Once they had secured our funds, they sent an email to say goods we ordered were out of stock for approx. 4 weeks. No probs we still had 2 weeks until a birthday bash :)
On receiving the goods we assembled on our first weekend available which was about 2 days after receiving it. One item that joins the entire unit together has been ...Read more
1 comment
Vuly P.Vuly Play
Hello Bec,
Thank you for the taking the time to provide feedback from your recent experience with Vuly! ... Read more
I am very sorry for the experience you've had with Vuly so far. We do greatly apologise that your order has taken so long to be delivered and that the installation process was more difficult than expected. We want to have this issue rectified so we can restore your faith in both our customer service and product and have the kids using their awesome Christmas gift. I've sent you a PM regarding this, so it would be greatly appreciated if you could please take the time to reply back with your details so we can get in contact with you. Once again, we do apologies greatly for the inconvenience this has caused. We look forward to hearing from you! :) Kind Regards, Denaya @VulyPlaySimilar opinion? Write a review on ieatwords.com.au!
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VeryAdelaide
Vuly are shocking
I am still waiting for our pre Christmas swing delivery. I was emailed my receipt and delivery/tracking information. All of which including today still are invalid and unable to track my $2k purchase. Vuly after sales have been nothing but unhelpful and have only offering a full refund. Very nice offer on Christmas Eve to then find a replacement gift for our 3 children. I still can not believe the service I have experienced. I wouldn’t recommend this company under any circumstance.
1 comment
Vuly P.Vuly Play
Hello Very,
Thank you for the taking the time to provide feedback from your recent experience with Vuly. ... Read more
We do apologise that this issue has taken so long to be rectified. Being a toy company, we do pride ourselves on customer feedback, so we would like to get this sorted out for you so we can restore your faith in Vuly. I've sent you a PM regarding this, so it would be greatly appreciated if you could please take the time to reply back with your details so we can get in contact with you. Once again, we do apologies greatly for the inconvenience this has caused. We look forward to hearing from you! Kind Regards, DenayaSimilar opinion? Write a review on ieatwords.com.au!
Dave
- 3 reviews
- 1 like
excellent product and service - not up to the task
Our Kids love the 360, our ASD son is on it everyday, but its just not up to the task of everyday use. We have had the 360 swing replaced 3 times under warranty and its gone again, lasting about a year each time. So we are replacing the 360 with a standard vuly swing. There customer service has been fantastic and I hope they can sprt there quality issues out
1 comment
Vuly P.Vuly Play
Hello Dave,
Thank you for taking the time to provide feedback regarding your 360 Pro Swingset. ... Read more
We're sorry to hear you're having ongoing issue with the product and that it's not up to standard. Being a toy company, we do value all customer feedback and want to restore your faith in the product. I've sent you a PM regarding this, so it would be greatly appreciated if you could please take the time to reply back with your details so we can get in contact with you. Once again, we do apologies greatly for the inconvenience this has caused. We look forward to hearing from you! :) Kind Regards, Denaya @VulyPlaySimilar opinion? Write a review on ieatwords.com.au!
Ok product for a high price
The delivery took forever
difficult to set up
Nest swing is tiny
Normal seat is hard to get on
And baby seat doesn’t keep them contained well enough - my 5 year old fits in the baby seat.
Is fun once you are on it - but really no different to any other swing. Also the large size is huge!!! Once seats are interchangeable I would go the medium unless you have lots of kids.
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Sandy123South East Queensland, QLD
- 8 reviews
- 1 like
Problem after problem after problem!
This entire experience has been an absolute disaster and left a bitter taste!!
I saw the swing Set on sale, and only had 2 days left of the sale. I moved money around that week (and really struggled) so I could buy the large frame and the hammock. I did click and collect.
The next morning an email said my click and collect was ready and I could collect any time within business hours. My sister who lives an hour away from me came with her Ute to help pick up, we together travelled another 40 minutes to collect. My kids were beyond excited....Read more
We get there and they actually have all their products set up and actually allow the kids to play on them (this was actually very cool). I line up at the desk, when it’s my turn I show them my email they look it up and tell me it will be out soon, I say ok no worries I walk around with the kids having a look at their other stuff. 20 minutes passes, 30 minutes passes, i watch someone who Came in after me get their stuff loaded into the car, I ask one of the girls what’s happening she says it won’t be long I’m so sorry, 40 minutes passes, another staff member walking around the people playing on the equipment asks if I’m been served I say I have I’m actually just waiting for my order she said oh ok no worries. By now my sister has taken my oldest to sit in the car as he has ASD and the loud busy environment has gotten to much for him meanwhile it’s now been an hour my daughter and I are now sitting in the front area as she is now tired and hungry and getting increasingly upset needing to go to the toilet while I listen and watch some guy bargain the life out of the girls. Well I was a sucker wasn’t I paying the advertised price when thinking I was getting some awesome deal. I at this point am fed up. As I walk out I let the girl know I’ve got to go this is ridiculous. I then email vuly and ask them to cancel my order and just refund my money. To give credit when it’s due, the manager (Ben I think) was very good, very apologetic, offered Us a could of freebies. They wouldn’t be in for another 2 weeks, so we said that’s ok we will also purchase the swing and the bungee cord with it and the guy even offered free shipping for the extra accessories. We accept their appologie and the following Saturday my husband sets off on another 80 minute round trip to collect our kids swing set. We start the process of putting it together, before realising it’s missing an extension part so it’s only a medium swing. My husband calls up they appologise. I’m truly trying not to cry at this stage, we struggled so much so we could buy this swing set that week 1) it’s still actually on sale A MONTH later but better prices. I don’t think they ever actually sell the swing set at full price think it’s all a sales tactic so you rush and quickly buy thinking your getting a good deal. 2) it’s now the end of the week and I still don’t even have my swing set. All the struggling for absolutely nothing.1 comment
Vuly P.Vuly Play
Hello Sandy123,
Thank you for the taking the time to provide feedback from your recent experience with Vuly! ... Read more
We do greatly apologise that this issue was ongoing and that the installation process took as long as it did. We do take all customer feedback on board and we will work towards improving our installation process. I've sent you a PM regarding this, so it would be greatly appreciated if you could please take the time to reply back with your details so we can get in contact with you. Once again, we do apologies greatly for the inconvenience this has caused. We look forward to hearing from you! :) Kind Regards, Denaya @VulyPlaySimilar opinion? Write a review on ieatwords.com.au!
Vuly’s customer service fanstastic
Vuly have always done excellent customer service and have tried to accommodate where possible in any queries and concerns that people may have. There products are great and I definitly recommend. My trampoline is still in very good condition after having it now for over 5 years!!! Love the new products and ideas that Vuly produce.
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Jules kSydney
- 2 reviews
- 360 Pro Large
- Verified purchase
Lots of fun for backyard play days
When we have “nothing days” this is what we find the kids playing on. Very entertaining and engaging for miss 2 and 5! The 365 is a particular favourite for miss 5.
We purchased various swings and interchange them to keep them interested and engaged. We look forward to having the monkey bar option when it becomes available.
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Liz BMelbourne
- 4 reviews
Excellent! Great swing set!!!
I’ve got mine within a week of ordering and it’s fantastic
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CrystalSydney Surrounds, NSW
- 360 Pro Large
- Verified purchase
Can't wait for Christmas!
I had seen this awesome swing set advertised on Facebook and I knew instantly my kids would love it.
As soon as I saw the discounted price with free delivery I knew I had to grab it to put away for Christmas!
It's so hard with the kids a little older now to find gifts that aren't electronic that will encourage them to get outdoors so I'm happy with the investment.
Because It's a Christmas gift we haven't assembled or used it yet so I can't comment on the product itself, however the service received from Vuly to date has been outstanding.
...Read more
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ShAk
- 2 reviews
- 360 Pro Medium
- Verified purchase
The boys are loving it.
Looks awesome when built with very strong & sturdy frames. Couldn't believe how quick it was to put together (didn't get a chance to crack a beer!). A great birthday present for our 2 boys (5 & 7 years) who absolutely love it. Well done Vuly, great job along with great customer service from Matt. Would highly recommend.
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AD23Perth
Great addition to our Vuly trampoline
We purchased this product after having a great experience with the Vuly trampoline. The quality is outstanding, along with the design. The kids have had hours of fun on the products and I’d highly recommend them. We look forward to many more years with these products in out back yard
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No other swing set can compare to vuly 360!
The Vuly 360 swing set is huge hit at my home and all visiting guests ask me where I found the swing set and I direct them to you guys.
So much fun. My back yard is a small backyard yet I still managed to fit the large swing set easily. It is a very sturdy solid set. I've ordered a vuly trampoline.
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Questions & Answers
Kikiasked
Hi there,
We just bought a mini and the swing height does not seem to work for my kids. They swings adjust at either toddler height (too heigh) or 20cms off the ground (too low). The ropes prevent adjustment outside of this. Help.
Also, thinking this mini frame might not be for us- is there any way we can change out the legs to increase height to the Max frame?
No answers
Sharonasked
Hi we have a pro 360 medium swing set think it was purchased late 2018. The skate board swing thig goes back and forth but doesnt rotate round now. How can i fix it
No answers
Annasked
I have the vuly max c3 large frame (with tent) to assemble having trouble how many end joiners shd I need??
3 answers
thx for the reply cause for some reason having problems putting together...any change for a diagram as to where they go or Cld u be just advise where they go. Thx in advance
Try the videos on their website or YouTube. A lot of the holes dont line up be warned. So each end Should be tube with hooks on each end to A frame, then joiner, then hook tube, then joiner, then hook tube, then attachment to cubby depending how many swing spots you jave or want on each side. We have 3 on right side and 3 on left and cubby in middle so only 2 joiners per side needed. Make sure if u have 2 spot swings u replace a hook tube with the special tube in the swing box. I.e 360 spin swing and circle swing both needed a swap over from a normal hook tube to the tube in the swing box.
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Vuly PlayVuly Play
Hi Charity!
Thank you for leaving your review!... Read more
So happy to hear you are impressed with your Vuly products. If you have any future questions, please feel free to call our team on 1300 667 514. Cheers, Sophi @ VulyPlay