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Reviews

(748)
(72)
(11)
(10)
(70)
  • Product Quality
    4.7 (533)
  • Return Claim MadeYes (24) · No (543)
  • Shipping
    4.6 (349)
  • Customer Service
    4.8 (51)

Reviewer Photos & Videos

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Vanessa M.

Vanessa M.Greater Melbourne (Outer), VIC

Perfect swing and great customer service

published
Product Quality
Shipping

Lou Wisr

Lou WisrFar North Queensland, QLD

Awesome

published

Ordered by phone. Team were polite and helpful and gave me a further discount.
Turned up in the mail within days.
Safe, durable and endless fun.
I would recommend this product to everyone with children of all ages.
I have ordered further accessories since our original order.

Product Quality
Shipping
Return Claim MadeNo
1 comment
Vuly Play
Vuly PlayVuly Play

Vuly Quest Monkey bars poor quality & customer service slow

published
Product Quality
Shipping
Return Claim MadeYes
1 comment
Vuly Play
Vuly PlayVuly Play
EJM

EJMHunter Region, NSW

  • 2 reviews

Called by Vuly and asked to remove one star review :/

published
Product Quality
Return Claim MadeYes
1 comment
Vuly Play
Vuly PlayVuly Play

Taylor

TaylorPerth, WA

Shade cover terrible quality and entrance band disintegrating

published

Within it's first summer the shade cover on our Vuly trampoline started to disintegrate and ripped, so we had to remove and bin. The second summer the stretchy band around the entrance to the trampoline has also started to disintegrate in the sun. The polyester fibres cover your clothes as you enter and go up in the air around you as you jump. Not healthy for little kids to be breathing in. Yes we live in Perth and the sun is hot, but we picked this brand as it's made for Aussie conditions. So disappointed.

Product Quality
Return Claim MadeNo

Harperk28

Harperk28Metropolitan Adelaide, SA

Great quality

published

We bought a Large Flare trampoline with various accessories. The product is amazing quality. We had someone put it together for us. He had done a few And it took him 2 hours. My son loves it & so do we!

Product Quality
Shipping
Return Claim MadeNo
1 comment
Vuly Play
Vuly PlayVuly Play

Trampolinr is great.

published

Purchased for 3 year old. The trampoline is great, easy for her to get in and out of and even though it is the newer smaller model it doesn't feel small.

Product Quality
Shipping
Return Claim MadeNo
1 comment
Vuly Play
Vuly PlayVuly Play

The reviewer stated that an incentive was offered for this review


Chris D.

Chris D.South East Queensland, QLD

Vuly Thunder Large Trampoline

published

My kids absolutely loved their Vuly Thunder, it’s certainly an investment in your children’s fond memories. Thank you Vuly for the great times and making something that withstands time, weather and punishment from the kids lol

Customer Service
Product Quality
Return Claim MadeNo
Store LocationWakerley
See all answers
1 comment
Vuly Play
Vuly PlayVuly Play

The reviewer stated that an incentive was offered for this review

Rox

RoxCentral Highlands and Goldfields, VIC

Repeat impressed customer

published

Can't fault trampoline...first one is still going strong and looks fantastic for 7years old...withheld all winds/storms/kids...however decided to go a brand new one instead of replacing net. Purchased another without considering any other brands!

Product Quality
Return Claim MadeNo
1 comment
Vuly Play
Vuly PlayVuly Play

The reviewer stated that an incentive was offered for this review

Sandra S

Sandra SPerth, WA

  • 2 reviews

Great Site

published

Easy ordering and Excellent service and fast delivery. The product Ultra trampoline is of very high standard and easy to assemble plus the shade cover makes its more comfortable in our weather.

Product Quality
Shipping
Return Claim MadeNo
1 comment
Vuly Play
Vuly PlayVuly Play

Amazing

published

The customer service over the phone was exceptional and hassle free. Our trampoline we ordered was out of stock which they apoligised numerous times and i got an email the other day saying it was being shipped. Couldnt be happier!!

Return Claim MadeNo
1 comment
Vuly Play
Vuly PlayVuly Play

Kev

KevGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Really great product - Fantastic Fun

published

I bought the Pro Max swing set, and I could not be happier with the customer service. The team went out of there way to help me get exactly what I wanted, and they even held the order back for a birthday and got it to me on time - Brilliant.

Kids spend hours on this, lots of fun

Return Claim MadeNo
1 comment
Vuly Play
Vuly PlayVuly Play

Wear those children out!

published

Great product. Safe. Easy to assemble. Most importantly it is fun!!! the children really do enjoy it and it is great physical activity without requiring a lot of space which is perfect for those of us with small backyards and small children. The shade cover means it is usable all day.

1 comment
Vuly Play
Vuly PlayVuly Play

The reviewer stated that an incentive was offered for this review


Online support

published

I have been very impressed the the excellent support of their staff. Follow ups and catering to my needs. Excellent service. They also followed up with phone calls to ensure I was satisfied

Product Quality
Shipping
Return Claim MadeNo
1 comment
Vuly Play
Vuly PlayVuly Play

Vuly 360 Pro Swing Set

published

I initially had trouble trying to obtain a quote via email for a swing set. But after calling Vuly directly, the staff were very friendly and helpful, and I purchased the Vuly 360 Pro Swing Set over the phone. It was shipped within a few days, and although I had issues with the courier (Toll) due to unforseen circumstances, Vuly's assistance and after sale service was great.
Swing Set arrived, was easy to put together, and the kids love it!
Only thing to note is that the frame has quite a bit of movement in it when the kids are playing, and when checking the instruction manual, it states the screws should be checked and tightened after each use, which I wasn't expecting.
Overall though, happy with our purchase.

Product Quality
Shipping
Return Claim MadeNo
1 comment
Vuly Play
Vuly PlayVuly Play

The reviewer stated that an incentive was offered for this review

Tess

Tess

  • 2 reviews

Excellent - Large max swing set

published

Kids love it- have been trying to get them outside more and this has helped incredibly. So many different things for them to do on the swing set.
Quality is great and shade cover is awesome. Quick shipping and pretty easy to put together (took about 4 hours all up).

Product Quality
Shipping
Return Claim MadeNo
1 comment
Vuly Play
Vuly PlayVuly Play

The reviewer stated that an incentive was offered for this review


Sarah

SarahGreater Melbourne (Outer), VIC

  • 3 reviews

Most amazing quality and customer service

published

We have a 3 piece swing set which the kids absolutely love. The quality and strength is amazing. Just purchased a thunder trampoline as I am so impressed with swing set.

Product Quality
Shipping
Return Claim MadeNo
1 comment
Vuly Play
Vuly PlayVuly Play

The reviewer stated that an incentive was offered for this review


One of the best purchases we have made

published

We purchased a Vuly LIft trampoline in Feb 2020, after a bit of hesitation due to the price. But I have to say they are worth every cent. Everything from the ordering process, delivery times and follow up customer service has been amazing. The construction of these trampolines is outstanding and the safety and shade features are a godsend. The construction was simple and everything fitted together beautifully. Our young son, has barely left the thing for the past 3 days. We could not be happier with our purchase and would highly recommend these to anyone who's in the market for a premium trampoline.

Product Quality
Shipping
Return Claim MadeNo
1 comment
Vuly Play
Vuly PlayVuly Play

The reviewer stated that an incentive was offered for this review


Maria Walker-Restrepo

Maria Walker-RestrepoGreater Melbourne (Inner), VIC

Good product but not good service

published
Product Quality
Shipping
Return Claim MadeNo
1 comment
Vuly Play
Vuly PlayVuly Play

The reviewer stated that an incentive was offered for this review


Alexis

AlexisNorth West, QLD

Love it!

published

We have had a Vuly Lift trampoline for years. Everyone gets enjoyment out of it. When ordering a replacement shade cover, I say the monkey bar system. I had been looking for something else for the backyard and comparatively this had everything we wanted for the best price when you included shipping cost.
We love our Vuly, we live in a high wind area and it has moved or been damaged. Friends who have different brands have lost them over fences or had them ripped up. Only fault is that the safety pad absorbs moisture but does not release it so it needs to be replaced every now and then (outs lasted 3 years) depending on how wet the climate is.

Product Quality
Return Claim MadeNo
3 comments
Vuly Play
Vuly PlayVuly Play
Alexis
Alexis

I’m not unhappy about 3 year life time. I think it’s held up great considering the weather we have up here :)

It would be awesome if they could come up with a water proof or resistant option though :)

Alexis
Alexis

*it has not moved or been damaged in the wind :)

The reviewer stated that an incentive was offered for this review


Page 1 of 46

Questions & Answers

Bea

Beaasked

Do you ever return phone calls? I would never purchase anything from this company again. I predict they will be out of business in a few years as their customer service is rubbish.

No answers

Justin Costello

Justin Costelloasked

Do you ever return phone calls? We are up to our 16th contact, either speaking directly with your team or leaving voice messages and am yet to receive a response to our issue. I really do enjoy waiting 11 minutes on hold just to leave a voice message, or being transferred to a voice message after a combination of being on hold and talking to one of your representatives for over 30 wasted minutes.

We ordered one of your large swing sets with quite a few extras back in October, was promised a November 12th delivery... Yes we got a delivery on the 12th, a shade sale and mister, nothing else. With multiple follow ups where you blamed the courier and stated nothing more, you finally committed to dispatching a new set. Your sales member was informed that it must be delivered by the 11th of December as we would be in Queensland by the 12th until the 22nd, to which your rep committed wholly that it would be delivered by then. We followed up a couple of times re-iterating our time concerns and were assured that it would be delivered on time.

Eventually on the 9th of December we called to ensure that the item would not be dispatched until the 22nd, which we were promised someone would call us back. On the 10th we had notification that the set would be dispatched and to expect delivery to which we immediately called your sales team multiple times that day knowing full well your transport company (TOLL) would do a full drop at the door and leave based on previous experience with the same transport company, and expressed our concerns that if this was to occur that we know full well based on the area we live in the items would not be there 10 days later on our return. After speaking with multiple reps (including one that suggested we pick up another set whilst we were up in Queensland, yes good thinking 99 if you were wanting to pay the transport to and from the airports along with the excess baggage). I finally got hold of a sales rep that stated the transport company would try multiple times to drop before just leaving the item, thus hopefully reducing the time that the item would be exposed after re-iterating our concerns the items would not be there on our return. He committed that if the items were not there upon our return that they would send out whatever was missing, and that he would ensure it was written on our case file.

On the morning of 12th just after touching down in Queensland we were notified by TOLL that they had delivered the items (so much for the multiple delivery attempts). We notified your sales team, where they replied that they would call us back and without a single call back to date we doubted this would happen so we put this to the back of our minds to be dealt with once we got back from our holiday. On the 19th we got a call from TOLL expressing their concern that they had not delivered everything as they only scanned 8 out of the 11 items they were supposed to deliver, where we told them we couldn't assist them and gave them the backstory on our holiday.

Upon our return we were unsurprised to find that there were no items waiting for us. Since then we have made multiple calls to your sales team, to which they have stated multiple times that they would escalate this to their team leader and have us called back which is yet to occur. One interesting tidbit I do find it that each call taker seems to be oblivious to the previous call attempts as if there was no case file at all.

No answers

Jackie

Jackieasked

For anyone that has purchased a Large quest monkey bar set is it suppose to have a H box on arrival?

1 answer
Bea
Bea

We had H but the instructions are so difficult to follow. I feel your pain. It’s a nightmare.


Get an answer from our members and Vuly Play representatives

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