Read also:
gemini smash repairs osborne park putting health at the top review global direct shop australia review jumbuck 57cm black charcoal kettle bbq dyson dc37c origin barrel vacuum review strong set top box srt 5432 pedestal fan with remote kmart viano 32 inch tv reviewVuly Play Online store
Reviewer Photos & Videos
Jason TaylorSydney Surrounds, NSW
ThunderPro is a great trampoline
We bought the ThunderPro for our kids, it is a great trampoline. But it is more difficult to put together than the video shows, make sure you have two people to assemble.
Similar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
- Verified customer
Horrible value, poor quality and very slow service
I purchased the XL Monkey bars set for Xmas 2022.
All parts requiring an inner bar connector did not fit together. There seems to be a manufacturing error on the inside of the outer tubes where a joining seal protrudes out and completely prevents the inner tube from fitting inside the outer tube. I eventually got them to fit together by filling down the protrusion on the 8 connecting tubes and hammering the pieces together.
I've contacted customer service about the error who took about two weeks to reply and simply stated they have noted th...Read more
e fault. A month later I've realised all screws holding the horizontal monkey bars together show strong signs of rust. Again customer service have taken roughly two weeks to reply and stated they have a batch of defective bolts and will be ordering replacements on my behalf. For the extensive price of Vuly equipment customers should expect a quality product and good service. In my experience they provide neither.Similar opinion? Write a review on ieatwords.com.au!
Excellent Customer Service!
The ordering process of the trampoline was seamless. At the time they had a great deal too good to pass up so we purchased months in advance as it was a Christmas present for our son. It arrived within the week of ordering & sat in the shed until Xmas. When we assembled it we watched the video online beforehand which came in handy. The instructions are easy to follow & the safety net is super secure. We’ve not had to worry about our son falling out. He loves his new tramp & it looks great in our small front yard. Would definitely recommend this product.
1 comment
Similar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
Paula KatahanasSouth East Queensland, QLD
Lift 2 extra large
Excellent service on the phone, great price and accessory bundle that came with it. Delivery was super quick. Love the size we have got and well worth paying the extra to get a bigger one to have more fun. Assembly for XL around 3 hours with two people. Defiantly get the wheels you can move it to mow under otherwise have an area set up with chips or rubber so it’s permanently there.
1 comment
Vuly PlayVuly Play
Hi Paula,
Thank you for taking the time to leave a review!... Read more
We are so happy to hear that you were impressed with the service provided and happy with the product you received. If you have any questions about our products in the future, please feel free to call our team on 1300 667 514. Kind regards, Sophi @ VulyPlaySimilar opinion? Write a review on ieatwords.com.au!
EJMNewcastle
- 2 reviews
Woeful customer service, faulty product and definitely not worth the money!
Repeat customer, had purchased several years back when they only sold trampolines and was happy with that purchase.
Products look amazing online but that’s where it ends.
Customer service is great at first and once they’ve got your $$, it’s non existent.
Our Vuly 360 swing set was very heavily scratched/gouged in multiple places, and had three left hand braces and one right hand brace and therefore could not be built. We found this out upon opening the boxes on Xmas Eve to construct. Christmas gift ruined.
Over the month that followed ...Read more
we would have contacted Vuly at least 20 times via phone, social media (Vuly deleted ours and other families negative comments from instagram) and email providing evidence of faults as requested. Photos were sent to three different email accounts on 4 occasions due to no follow up from several Vuly staff. Promise after promise, repeatedly told I couldn’t be refunded, they’d charge me to restock, charge me to repackage because we had opened the boxes - how do you know product is faulty unless boxes are opened? We stuck to our guns, contacted ACCC and demanded full refund.1 comment
Vuly PlayVuly Play
Hi EJM,
We sincerely apologise for the experience you have had with us. We can assure that quality is one of our top priorities and having items arrive scratched is unacceptable. ... Read more
We are so sorry for how long it has taken to get this issue rectified and how delayed our communication was in getting back to you. Thank you for providing your feedback on the terms and conditions of our returns policy. We will pass this information along to have someone look into this. In regards to your gift from the CEO, it is currently waiting to be dispatched. You should receive an email notification once this has left our warehouse. Apologies again for the experience you have had with us. If you have anymore feedback, please feel free to email [email protected]. Kind regards, Sophi @ VulyPlaySimilar opinion? Write a review on ieatwords.com.au!
Jess S.Hunter Region, NSW
Fast Delivery, Easy Assembly
Ordering online was straight forward, delivery was pretty fast and efficient. Clear communication, the trampoline was easy and quick to assemble and good value for money. This is our 2nd Vuly Trampoline, our first one lasted 5 years.
1 comment
Vuly PlayVuly Play
Hi Jess,
Thank you for providing your review!... Read more
We are so glad to hear that you had a good experience with us - from ordering your trampoline to installation. If you have any questions about our products in the future, please feel free to call our team on 1300 667 514. Kind regards, Sophi @ VulyPlaySimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
- Verified customer
Vuly Thunder, love it
Great quality, quick delivery( 2 days), easy assembly (about 3 hrs), the kids love it, heaps of spring, the only negative would be the entrance, fitting an adult in is difficult but its rated to 150kg
1 comment
Vuly PlayVuly Play
Hi Michael,
Thank you for providing your feedback.... Read more
It's so great to hear you were happy with the delivery time and installation of the Thunder trampoline! We are so happy that the kids are loving it too :) If you have any product questions in the future, please feel free to call our team on 1300 667 514. Kind regards, Sophi @ VulyPlaySimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
Amanda A.Hunter Region, NSW
- 7 reviews
- Verified customer
Wishing we never purchased at all with them.
We already had a Lift XL trampoline we purchased in June 2022, so expected the same quality when we ordered the L-Shaped Swing Set with cubby for our kids for Christmas 2022. We should never have been so naive. It’s now about to turn February, and we still have no complete swing set for our children’s Christmas present. To say we are disappointed is an understatement. We are heartbroken & saddened at the lack of support from Vuly. This company were able to hound me 3 times in one day pre-sale... post-sale however... crickets.
So far, we have h...Read more
ad Vuly dodging our emails, for weeks upon end. We have had to fudge our way through a haphazard array of instruction booklets, as according to Vuly service team (which we only found our as we have had to call them as no one has answered our emails or online chat help attempts), “this is a new configuration and we don’t have exact instructions for that arrangement as yet”! Wth! Information that would have & should have been given to families purchasing this before Christmas! Really?! I find this beyond incomprehensible, and actually quite unethical in business terms. That is only the beginning. In terms of the actual product, we want to send it back & forget the entire ordeal. Beginning, it arrived the week before Christmas. Luckily it wasn’t a Santa surprise, it was only from my husband & I, as it was just dumped in our carport, no notice that it would be arriving that day. My husband drove up the driveway with our 2 children in the car, whilst I was at work and there it was. Surprise Christmas present ruined. So, we dealt with that & moved on & we set to work installing it a week early so that it could be ready for Christmas. Yeah, no. Missing bolts, faulty parts, mismatching instructions, conflicting language in naming parts, no actual instructions for the l-shape (as we NOW find out there isn’t actually any yet), no shader to actually fit the configuration, so our cubby, cubby swing & yoga swing are all already prematurely fading after only 2 months... and coming up on 2 months & Vuly are STILL dodging our emails. Come on; seriously?!? I am totally dumbfounded that this is actually happening! The bed swing we ordered was faulty (see pictures; one of the attaching bolts was not even threaded, just smooth!), the cubby swing we installed ripped around the edge after only 3 uses by a 6 & 4 year old, the cubby itself had a fault in the mat (see pictures; it’s a 10 cent piece sized fault), the tube to fit the cubby frame was faulty & had welded metal blocking the hole so no screws could go in, the instructions online in the videos do not match the instructions booklets provided when you try to go online & search for help (as Vuly do not answer your emails, calls or online chat attempts for help), instructions make no mention of complete steps, no description at all of the discriminating features of the different types of bolts & different lengths of screws you get, and there was just plain old no instructions at all for a few parts. Add to this, both my husband & I have been very ill last year, and wanted this to be such a different experience. Vuly don’t seem to care at all. The kids are making the most of the bare minimum, but we are all really disappointed with what has happened to us. We were satisfied with our trampoline, despite it having faulty poles & a shader that never really quite fit well, and tipping easily upside down in mild winds. However, this whole swing set ordeal has soured our enjoyment of it, and all up trampoline & swing set is not worth the $6000 plus we have spent with this company. I would suggest anyone looking at purchasing, look elsewhere. I will keep you updated on our experience through here, but it is getting to the point where I just want them to take the entire set up back & get our money back on it all. I don’t even like looking outside or driving up my driveway & seeing it all there. Parents, grandparents, schools, groups, organisations, save your money & don’t be fooled by their marketing. It does look good on paper & online in their glossy advertising with their exuberant images & persuasive language, but it does not deliver in product, nor in service & support.1 comment
Vuly PlayVuly Play
Hi Amanda,
I really cannot apologise enough that you and your children have not been able to use your Vuly Swing set for as a Christmas present yet. ... Read more
I would really like to get all of your issues rectified immediately. Could you please email your contact details through to [email protected]? I will be in touch ASAP and have all your outstanding issues with Vuly resolved. I am really sorry again for this inconvenience and look forward to hearing from you, so I can rectify the poor experience you have had with Vuly so far. Kind regards, Ben.K (Customer Experience Manager)Similar opinion? Write a review on ieatwords.com.au!
Jess JigginsMetropolitan Adelaide, SA
Hopefully when we actually get the trampoline it will be great
I ordered and paid for my trampline 15 days ago. It still hasnt been processed yet with no notice of a delivery date. I chose vuly as i already had a trampoline from them which has lasted 10 years multiple moves but has now rusted through, so decided it was best to replace it. So decided to go with the same brand as we were very happy with the quality. Was told delivery was 7-10 days.
1 comment
Vuly PlayVuly Play
Hi Jess,
Thank you for providing your feedback. We are so sorry there was a delay in the dispatch of your order. ... Read more
If your order has not arrived yet, please call our team on 1300 667 514 so we can chase it up for you. Kind regards, Sophi @ VulyPlaySimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
Love it
Great quality trampoline- quick delivery- lots of fun-however the entrance is quite small - trampoline bought for an adult and the entrance is child height so difficult to get into the safety net-
1 comment
Vuly PlayVuly Play
Hi Tiffany,
Thank you for your feedback!... Read more
We are so happy to hear you are impressed with the quality of the trampoline. We will pass on your feedback about the entrance for future designs as we are always looking to improve our products. If you have any questions or concerns regarding our products, please feel free to call our team on 1300 667 514. Kind regards, Sophi @ VulyPlaySimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
Charlene FoxPerth, WA
- Verified customer
Wish I never bought it!
This has been the worst purchase I have ever experienced in my entire life. The amount of disappointment that I have for this play set is unbearable.
The play set was delivered to our house ok and I organised for the assembler to come on Christmas Eve to assemble for Christmas Day to surprise our two sons for Christmas. We met with the assembler and he happened to mention he had not done this play set before. We were concerned but held hope that he could do it. We took our children out to lunch and as we were out I got a call from manager of t...Read more
1 comment
Vuly PlayVuly Play
Hello Charlene,
Thank you for taking the time to leave your feedback and we are so sorry to hear that you have had so much trouble with the installer and installation process. I will be sure to pass this information along to the appropriate team.... Read more
We are very sorry about the delay in your warranty order. Could you please send through your order number to [email protected] so we can look into where this order is? In the meantime, if you have any questions or concerns please feel free to call our team on 1300 667 514. Kind regards, Sophi @ VulyPlaySimilar opinion? Write a review on ieatwords.com.au!
Louisa SahetapyHobart, TAS
- 3 reviews
Great quality.
It took about half a day for hubby to fix it up. We’ve had our trampoline for almost 3 years now and it’s been great! Only after 3 years have the boys manage to tear the side net. We’ve ordered our new replacement at half price and can’t wait to fix it. In the meantime we use the “tent” that came with it and the boys continue to jump and get that energy out.
1 comment
Vuly PlayVuly Play
Hi Louisa,
Thank you for taking the time to write your review!... Read more
It's so great to hear that your trampoline has already provided 3 years of fun for you and your family. If you have any questions in the future, please feel free to call our team on 1300 667 514. Kind regards, Sophi @ VulyPlaySimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
Vuly swingset/cubby
We ordered the cubby and three swings ( spin swing, bed swing and a normal swing)
on the evening of the 20th and received on the 23rd, which was a pleasant surprise.
It took us roughly 4 to 5 hours to put together ( there was three of us) we were not particularly rushing, nor were we dawdling, the cubby took most of the time. The frame for the swing was much quicker, as was making and attaching the swings.
We have younger children so plan on having this for sometime, hence the considerable investment. The quality and sturdiness of the frame ...Read more
are reassuring and the alternative swings and accessories appealed as they allow us to grow the swing set with the kids. The kids love laying out in the bed swing, which seems to carry its own momentum after a couple of pushes. At this stage they are a little small for the spin swing, though my wife enjoyed it as did my sisters kids. We have had three kids on each of the swings and the cubby been used at the same time which led me to the above comment in regards to the sturdiness of the frame. All in all we are happy with the purchase and look forward to our kids and their friends having many hours of fun.1 comment
Vuly PlayVuly Play
Hello Clint,
Thank you for your detailed feedback, especially the part about installation. This is definitely information that will come in handy for future customers. ... Read more
We are so happy to hear that your family is enjoying the swing set so far and that you are happy with the quality and design of it. Please feel free to call our team on 1300 667 514 if you have any future questions about our products. Kind regards, Sophi @ VulyPlaySimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
Melanie V.Greater Melbourne (Inner), VIC
Yoga Swing
Really great addition to our set. My kids love it. Hopefully it doesn’t fade too much as I don’t want to have to set it up every time. 5 stars
1 comment
Vuly PlayVuly Play
Hi Melanie,
Thank you for your feedback!... Read more
So have to hear that your kids are loving the Yoga Swing :) Please feel free to get in touch with our team on 1300 667 514 if you have any questions or issues with the product in the future. Kind regards, Sophi @ VulyPlaySimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
Great product and excellent service
My family love our Vuly Ultra Trampoline. It looks very neat in comparison to others I’ve seen. The trampoline arrived within a couple of days of placing the order. I’ve also spoken to their customer service team with a few queries before I ordered and they were really helpful.
1 comment
Vuly PlayVuly Play
Hi Dan,
Thank you for taking the time to provide your feedback :)... Read more
So happy to hear that your order arrived quickly and that you are happy with the product and service you received. If you have any future questions about our products in the future, please feel free to contact our team on 1300 667 514. Kind regards, Sophi @ VulyPlaySimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
Angela FinchDarling Downs, QLD
- Verified customer
Great customer service
Customer service was exceptional and such a great turnaround in having our product sent to us. Can’t wait to get it built for the kids, so they can enjoy our new swing set.
1 comment
Vuly PlayVuly Play
Hi Angela,
Thank you for your review :)... Read more
We are so glad to hear that you were happy with our customer service and delivery times. Hope the kids enjoy the new swing set! Please feel free to give us a call if you have any questions about installation for your swing set or our other products on 1300 667 514. Kind regards, Sophi @ VulyPlaySimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
Nicole GrubicDarling Downs, QLD
- Verified customer
Great service and product
After much discussion and research of trampolines for a Xmas gift for our three children we decided to go with a Vuly. The information provided online and reviews we read gave us all the information we needed to feel confident in our purchase. We went with the Flare in medium size. We were also able to score a great deal going at the time that gave us free shipping, a free roof cover and free tent cover. (one of the main reasons we went with the Vuly in the end was for the roof cover so the kids could get the most use out of it even in the summ...Read more
er). The trampoline was delivered in a timely fashion as promised and made it well before Xmas. The instructions were very simple. The trampoline was fairly easy to put together as well. I would recommend reading all the instructions in full before starting though so you are aware of what is coming up next as it may affect your current step. So we have only had the trampoline for a few weeks so I cannot provide a long term review here but so far we are very very happy with our choice. The trampoline is a good size for our smaller backyard. The roof cover means that the kids can play on the trampoline any time of the day without getting sunburnt. The overlapping flap entry is fantastic (no more broken zips!). We are yet to test out the tent cover.1 comment
Vuly PlayVuly Play
Hello Nicole,
Thank you for taking the time to leave your feedback!... Read more
Thank you for your helpful recommendation about reading the instructions through fully before attempting installation. I'm sure this will be helpful for future customers. We are so happy to hear that you are enjoying the Flare so far. If you have any questions about our products in the future, please feel free to contact our team on 1300 667 514. Kind regards, Sophi @ VulyPlaySimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
SmashyFar West, NSW
- 2 reviews
Quick Delivery
Thank you for the quick delivery of my replacement shade cover for a VULY 2. My 3 year old granddaughter will now have more time in the sun to enjoy this trampoline
1 comment
Vuly PlayVuly Play
Hello Smashy,
Thank you for your review!... Read more
We are so happy to hear that your shade cover arrived quickly. It will come in handy during the hot, Australian summer. If you have any questions in the future, please feel free to call our team on 1300 667 514. Kind regards, Sophi @ VulyPlaySimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
Rebecca B.Central, SA
- Verified customer
Perfect
Our Vuly Max Playset is perfect to entertain the kids and their friends. I even love a swing in the Ring Swing myself - relaxing (unless the kids try to swing me!!)
1 comment
Vuly PlayVuly Play
Hi Rebecca,
Thank you for your review!... Read more
We are so happy to hear that everyone is enjoying the new playset :) Please feel free to get in touch on 1300 667 514 if you have any questions in the future. Kind regards, Sophi @ VulyPlaySimilar opinion? Write a review on ieatwords.com.au!
David HNorthern Region, NSW
- 2 reviews
Win back competition. Haha can you make my day from your broken promises
Been waiting for the trampoline as it should of been sent here on the 17th.you guys lost my trampoline and reorder a new one and was told it be here on the 22nd and once again never came. Yes you guys have gave us extra items but now been told the trampoline will be here on the 28th. My kids are upset because I keep breaking the promises it be here. Should of bought a trampoline from big w or Kmart. I order stuff from Manchester United and my top came here faster then vully. Brisbane shorter then uk lol. Big thank you vully and upsetting my children on broken promises.
Similar opinion? Write a review on ieatwords.com.au!
- ‹ Prev
- Next ›
Questions & Answers
Sorry, there are no questions about Vuly Play Online store but you can read 6 questions about Vuly Play.
ieatwords.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ieatwords.com.au may earn commissions for products/services purchased via affiliate links.
Vuly PlayVuly Play
Hi Ashlee,
Thank you so much for providing a review!... Read more
We are so glad that you are happy with the quality for both the service and product that you received! Don't hesitate to call our team on 1300 667 514 if you have any product questions in the future. Kind regards, Sophi @ VulyPlay