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Reviews

4.6

63 reviews
5
(54)
4
(3)
3
(0)
2
(2)
1
(4)
  • Product Quality
    4.7 (58)
  • Return Claim MadeYes (3) · No (58)
  • Customer Service
    4.7 (58)
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Imran

ImranBrisbane

  • 3 reviews

Terrible quality, awful service. Do not waste your money

published

Bought a Mini swing set with installation. Swing set delivered was poor quality & became a safety issue after installation, asking for replacement/repair for weeks but Vuly doesn't care once they got the sale. Do not buy from them at any cost.

Customer Service
Product Quality
Return Claim MadeYes
Store LocationWakerley
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1 comment
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Richard

RichardSouth East Queensland, QLD

Truly quality trampoline - our boys love it!!!

published

We purchased a Vuly medium sized trampoline from the Brisbane store. The staff were excellent and very accommodating in letting our boys try the different size and styles of trampoline. We were so impressed we purchased on the spot and drove home with the trampoline in the back of our SUV. The construction was quite straightforward - but make sure you follow the instructions step by step! There is a great YouTube video to help too. Our boys love the trampoline and spend hours on it. Very safe and well made!

Customer Service
Product Quality
Return Claim MadeNo
Store LocationBrisbane Qld
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Noeleen Horan

Noeleen HoranCentral Queensland, QLD

Never Buy A Vuly Trampoline

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationBunnings, Rockhampton
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1 comment
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Jason Lee

Jason LeeSouth East Queensland, QLD

  • 7 reviews

High quality trampoline - great showroom

published

Great customer service inside the showroom.
The trampoline is of really high quality - this was easy to understand during the assembly of it.
Our kids love it absolutely - the tent feature is a bonus too.
Trampoline we purchased was Ultra Medium

Customer Service
Product Quality
Return Claim MadeNo
Store LocationBrisbane
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The reviewer stated that an incentive was offered for this review

Blue green

Blue greenSouth East Queensland, QLD

  • 2 reviews

Kids love it!!!

published

The monkey bars set and trampoline are great, endless fun for kids and well worth the money. Great product. Great for sensory children. Look forward to getting the swing set.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationBrisbane
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The reviewer stated that an incentive was offered for this review

AMBER CORDTZ

AMBER CORDTZ

  • 3 reviews

Quality, excellent customer service and products

published

Vuly would be our absolute preferred outdoor play equipment. If you are looking for reliable and sturdy, then this is the product for you. We own a playset and have now invested in one of the trampolines. As an adult, it is fantastic to be outside with my child playing on the equipment. I can’t forget the amazing customer service either. Thanks for being amazing.

Customer Service
Product Quality
Return Claim MadeNo
Melodie Marshall

Melodie MarshallSouth East Queensland, QLD

So pleased we got one

published

Purchased one of these beauty’s to assist with home quarantine looming for the planet! So happy we can all keep fit and have fun together in these crazy times. Let’s jump!

Customer Service
Product Quality
Return Claim MadeNo
Store LocationBrisbane
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Taylor

TaylorPerth, WA

Shade cover terrible quality and entrance band disintegrating

published

Within it's first summer the shade cover on our Vuly trampoline started to disintegrate and ripped, so we had to remove and bin. The second summer the stretchy band around the entrance to the trampoline has also started to disintegrate in the sun. The polyester fibres cover your clothes as you enter and go up in the air around you as you jump. Not healthy for little kids to be breathing in. Yes we live in Perth and the sun is hot, but we picked this brand as it's made for Aussie conditions. So disappointed.

Product Quality
Return Claim MadeNo
1 comment
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Chris D.

Chris D.South East Queensland, QLD

Vuly Thunder Large Trampoline

published

My kids absolutely loved their Vuly Thunder, it’s certainly an investment in your children’s fond memories. Thank you Vuly for the great times and making something that withstands time, weather and punishment from the kids lol

Customer Service
Product Quality
Return Claim MadeNo
Store LocationWakerley
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1 comment
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George Econ

George EconSouth East Queensland, QLD

Such an amazing product

published

Thank you to Peter at Vuly for all your assistance at your showroom. We left feeling comfortable that we purchased the right set. I look forward to all our kids using it.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationShowroom in Tingalpa
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1 comment
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Amanda Cox

Amanda CoxSouth East Queensland, QLD

Amazing Customer Service and Top quality trampoline!

published

Purchased a Trampoline from the Brisbane Showroom. The customer service was outstanding and the trampoline itself is definitely worth the extra money you pay compared to a department store trampoline. Thanks Vuly!!

Customer Service
Product Quality
Return Claim MadeNo
Store LocationBrisbane Vuly Showroom
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1 comment
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Jason Williams

Jason WilliamsGreater Melbourne (Metropolitan), VIC

Fantastic Trampoline excellent customer service

published

Bought the Lift 2 trampoline for my sons birthday could not be happier with the product. Excellent build quality will still be going strong long after my son has grown out of it. We had some issues with the retailer that we bought the trampoline from in regard to bonus items that we were entitled to as part of a Christmas promotion. One phone call to the Vully customer service and it was all sorted! Would highly recommend this product for anyone thinking of buying a trampoline build quality and customer service worth the extra dollars.

Customer Service
Product Quality
Return Claim MadeNo
1 comment
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Lifesaver

published

I bought a Vuly trampoline for my 5 year old boy who has a lot of energy. Best thing ever. I changed my mind and swapped from the tent sides as an extra to the basketball hoop and it was no problem. All the staff were amazing on the phone and at the shop.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationTingalpa
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1 comment
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Brilliant experience, very happy!

published

We are extremely happy with our vuly purchase (extra large ultra) . Exceptional quality and the customer service has been brilliant. We just received our extra accessories too, which was a nice surprise as we weren't expecting them (we bought the trampoline originally from in store before Christmas). Thank you again Vuly!

Customer Service
Product Quality
Return Claim MadeNo
1 comment
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Richard G.

Richard G.Sydney, NSW

Great product love that’s it’s an Aussie company

published

Thanks Joe and team I had never had the chance to truly see how great your products are until I visited Vuly in Brisbane. Now I’m a loyal follower and customer for life!

Customer Service
Return Claim MadeNo
Store LocationVisited Store then purchased online
1 comment
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SuzanneBarrett

SuzanneBarrettSouth East Queensland, QLD

Our second trampoline and kids love it!

published

We had an original Vuly which was still going strong after 7yrs but just upgraded to the springfree version. Great customer service in store. They even honoured a mobile app price which was still showing the Boxing Day sale price after the sale had ended saving us $300. Flexible with bundle items and allowed us to swap them to products we would use. Kids are loving the new tramp, perfect to get them active and outside and off devices. We live local so was easy to put the boxes in the ute and take home on same day of purchase.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationGumdale/Tingalpa
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1 comment
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I now own 5 vuly products!

published

I love their customer support! And the products i cant fault, well made great price and safe i trust my kids on their tramps swing sets or the quest plus they are so much fun

Customer Service
Product Quality
Return Claim MadeNo
Store LocationBrisbane
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1 comment
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Grant coglan My son's first tramp

published

Website was super easy to navigate.
I live in the area so, I went down to their warehouse because I didn't want to wait for shipping.
Staff were friendly and knowledgeable about the products.
The trampoline is made of high quality products.
Instruction manual is easy to follow.
Thanks vuly.

Customer Service
Product Quality
Return Claim MadeNo
1 comment
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AWhiley

AWhileySouth East Queensland, QLD

  • 3 reviews

Great customer service

published

I placed my order late and had to call to get it by Christmas, Ainslee was super helpful and changed my order from delivered to pick up, received confirmation the next morning and picked up in time for Christmas morning.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationOnline with Vuly
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The reviewer stated that an incentive was offered for this review

Online Shopper

Online ShopperSouth East Queensland, QLD

  • 2 reviews

Great in theory, multiple manufacturing defects

published

In theory, a fantastic lay product but the mini cubby took over 4 hours to setup and had multiple manufacturing faults from bent poles, screw hole obstructed by spot weld, fraying tent toggles not connected to tent, tent support not well sewn into fabric and rips as sooon as under tension. Submitting immediate warranty claim so will see if they respond

Product Quality
Return Claim MadeYes
Store LocationDirect through compnay
1 comment
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