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ImranBrisbane
- 3 reviews
- Physical store
- Verified customer
Terrible quality, awful service. Do not waste your money
Bought a Mini swing set with installation. Swing set delivered was poor quality & became a safety issue after installation, asking for replacement/repair for weeks but Vuly doesn't care once they got the sale. Do not buy from them at any cost.
1 comment
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RichardSouth East Queensland, QLD
Truly quality trampoline - our boys love it!!!
We purchased a Vuly medium sized trampoline from the Brisbane store. The staff were excellent and very accommodating in letting our boys try the different size and styles of trampoline. We were so impressed we purchased on the spot and drove home with the trampoline in the back of our SUV. The construction was quite straightforward - but make sure you follow the instructions step by step! There is a great YouTube video to help too. Our boys love the trampoline and spend hours on it. Very safe and well made!
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Noeleen HoranCentral Queensland, QLD
Never Buy A Vuly Trampoline
So many issues from the moment we unpacked on Christmas Eve 2016. Took my handy husband days to assemble. A concerning safety issue because it was supplied with “clips” that didn’t work and then we had to get an emergency bolt kit. Tubes broke apart, leg broke, two shades ripped, spring holders came apart and ripped net, torn net near opening and hole in mat. One young child in family. Vuly claim rust resistant and able to withstand Australian conditions. See attached image of two springs. All 56 springs are in this condition after 2.5 years (w...Read more
e do not live near coast). To replace all springs it would cost us approximately $400. Vuly offered to replace 7 springs. It is obvious this is a design fault so surely all 56 springs should be replaced. So very disappointing! FYI; Since this review was posted and after 4 more telephone calls to vuly (3 hours on hold) we have been provided free of charge; mat, net and a full set of springs. My husband will now dismantle and assemble for the fourth time.Since this review was posted and after 4 more telephone calls to vuly (3 hours on hold) we have been provided free of charge; mat, net and a full set of springs. My husband will now dismantle and assemble for the fourth time.
1 comment
Vuly PlayVuly Play
Hi Noeleen,
Thank you for taking the time to provide feedback and I am sorry to hear of your experience so far.... Read more
I will reassess your warranty claim and see what we are able to, I will be in contact shortly. Regards, Pat @ Vuly.Similar opinion? Write a review on ieatwords.com.au!
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Jason LeeSouth East Queensland, QLD
- 7 reviews
High quality trampoline - great showroom
Great customer service inside the showroom.
The trampoline is of really high quality - this was easy to understand during the assembly of it.
Our kids love it absolutely - the tent feature is a bonus too.
Trampoline we purchased was Ultra Medium
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The reviewer stated that an incentive was offered for this review
Blue greenSouth East Queensland, QLD
- 2 reviews
Kids love it!!!
The monkey bars set and trampoline are great, endless fun for kids and well worth the money. Great product. Great for sensory children. Look forward to getting the swing set.
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The reviewer stated that an incentive was offered for this review
AMBER CORDTZ
- 3 reviews
Quality, excellent customer service and products
Vuly would be our absolute preferred outdoor play equipment. If you are looking for reliable and sturdy, then this is the product for you. We own a playset and have now invested in one of the trampolines. As an adult, it is fantastic to be outside with my child playing on the equipment. I can’t forget the amazing customer service either. Thanks for being amazing.
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Melodie MarshallSouth East Queensland, QLD
So pleased we got one
Purchased one of these beauty’s to assist with home quarantine looming for the planet! So happy we can all keep fit and have fun together in these crazy times. Let’s jump!
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TaylorPerth, WA
Shade cover terrible quality and entrance band disintegrating
Within it's first summer the shade cover on our Vuly trampoline started to disintegrate and ripped, so we had to remove and bin. The second summer the stretchy band around the entrance to the trampoline has also started to disintegrate in the sun. The polyester fibres cover your clothes as you enter and go up in the air around you as you jump. Not healthy for little kids to be breathing in. Yes we live in Perth and the sun is hot, but we picked this brand as it's made for Aussie conditions. So disappointed.
1 comment
Vuly PlayVuly Play
Hello Taylor,
Thank you for taking the time to provide feedback about your experience so far.... Read more
If you are to send an email to [email protected] we will do our best to rectify these issues and accommodate you and your little ones. Sincerely, Pat @ Vuly.Similar opinion? Write a review on ieatwords.com.au!
Chris D.South East Queensland, QLD
Vuly Thunder Large Trampoline
My kids absolutely loved their Vuly Thunder, it’s certainly an investment in your children’s fond memories. Thank you Vuly for the great times and making something that withstands time, weather and punishment from the kids lol
1 comment
Vuly PlayVuly Play
Hi Chris!
Thank you for your feedback!... Read more
We're so glad to hear that you and your kids are happy with the Thunder trampoline! We are happy to hear that our product is adding to the fond memories that your family is creating :) Don't hesitate to call our team on 1300 667 514 if you have any questions or concerns about our products in the future. Kind regards, Sophi @ VulyPlaySimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
Find out how Vuly Play Physical store compares to other Toys & Game Shops
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George EconSouth East Queensland, QLD
Such an amazing product
Thank you to Peter at Vuly for all your assistance at your showroom. We left feeling comfortable that we purchased the right set. I look forward to all our kids using it.
1 comment
Vuly PlayVuly Play
Hi George,
Thank you for taking the time to leave a review!... Read more
We are so glad to hear that Peter was able to help you and your family find the best product to meet your needs :) Please don't hesitate to call our team on 1300 667 514 or drop by our showroom if you have any questions about our products in the future. Kind regards, Sophi @ VulyPlaySimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
Amanda CoxSouth East Queensland, QLD
Amazing Customer Service and Top quality trampoline!
Purchased a Trampoline from the Brisbane Showroom. The customer service was outstanding and the trampoline itself is definitely worth the extra money you pay compared to a department store trampoline. Thanks Vuly!!
1 comment
Vuly PlayVuly Play
Hi Amanda,
Thank you for your feedback and thank you for visiting our Showroom!... Read more
So glad to hear that you were happy with the service and experience your received during your visit! Please don't hesitate to call our team on 1300 667 514 or drop by the Showroom again if you have any questions or concerns regarding our products. Kind regards, Sophi @ VulyPlaySimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
Jason WilliamsGreater Melbourne (Metropolitan), VIC
Fantastic Trampoline excellent customer service
Bought the Lift 2 trampoline for my sons birthday could not be happier with the product. Excellent build quality will still be going strong long after my son has grown out of it. We had some issues with the retailer that we bought the trampoline from in regard to bonus items that we were entitled to as part of a Christmas promotion. One phone call to the Vully customer service and it was all sorted! Would highly recommend this product for anyone thinking of buying a trampoline build quality and customer service worth the extra dollars.
1 comment
Vuly PlayVuly Play
Hi Jason,
Thank you for your review!... Read more
We are so glad to hear that you are happy with the product and that your son is enjoying his birthday present :) Don't hesitate to contact our team on 1300 667 514 if you have any questions in the future. Kind regards, Sophi @ VulyPlaySimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
- Physical store
- Verified customer
Lifesaver
I bought a Vuly trampoline for my 5 year old boy who has a lot of energy. Best thing ever. I changed my mind and swapped from the tent sides as an extra to the basketball hoop and it was no problem. All the staff were amazing on the phone and at the shop.
1 comment
Vuly PlayVuly Play
Hello Happy Jumper!
Thank you for your review :)... Read more
We are so glad to hear that we could help modify the promotion at the time to suit your needs. Please feel free to call our team on 1300 667 514 if you have any questions regarding our products in the future. Kind regards, Sophi @ VulyPlaySimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
Brilliant experience, very happy!
We are extremely happy with our vuly purchase (extra large ultra) . Exceptional quality and the customer service has been brilliant. We just received our extra accessories too, which was a nice surprise as we weren't expecting them (we bought the trampoline originally from in store before Christmas). Thank you again Vuly!
1 comment
Vuly PlayVuly Play
Hi Rachel,
Thank you for your review!... Read more
So glad to hear that you are happy with your new Ultra trampoline! It's great that you were pleased with the accessories that came with it as well. Please don't hesitate to call our team on 1300 667 514 if you have any questions about our products in the future. Kind regards, Sophi @ VulyPlaySimilar opinion? Write a review on ieatwords.com.au!
Richard G.Sydney, NSW
- Physical store
- Verified customer
Great product love that’s it’s an Aussie company
Thanks Joe and team I had never had the chance to truly see how great your products are until I visited Vuly in Brisbane. Now I’m a loyal follower and customer for life!
1 comment
Vuly PlayVuly Play
Hi Richard,
Thank you for your review and thank you for taking the time to visit our Showroom in Brisbane!... Read more
We are so happy to hear you were impressed with the products you saw :) Please feel free to call our team on 1300 667 514 if you have any questions about our products in the future. Kind regards, Sophi @ VulyPlaySimilar opinion? Write a review on ieatwords.com.au!
Find out how Vuly Play Physical store compares to other Toys & Game Shops
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SuzanneBarrettSouth East Queensland, QLD
Our second trampoline and kids love it!
We had an original Vuly which was still going strong after 7yrs but just upgraded to the springfree version. Great customer service in store. They even honoured a mobile app price which was still showing the Boxing Day sale price after the sale had ended saving us $300. Flexible with bundle items and allowed us to swap them to products we would use. Kids are loving the new tramp, perfect to get them active and outside and off devices. We live local so was easy to put the boxes in the ute and take home on same day of purchase.
1 comment
Vuly PlayVuly Play
Hi Suzanne,
Thank you for taking the time to leave your feedback!... Read more
It's great to hear that your first Vuly trampoline held up so well. Congratulations on upgrading to one of our leaf spring trampolines! If you have any questions about our products in the future, please feel free to contact our team on 1300 667 514. Kind regards, Sophi @ VulyPlaySimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
I now own 5 vuly products!
I love their customer support! And the products i cant fault, well made great price and safe i trust my kids on their tramps swing sets or the quest plus they are so much fun
1 comment
Vuly PlayVuly Play
Hi Jessica,
Thank you for your feedback!... Read more
We are so glad to hear that you are impressed with the customer service provided and the products you have received. Please don't hesitate to get in touch with our team on 1300 667 514 if you have any questions in the future. Kind regards, Sophi @ VulyPlaySimilar opinion? Write a review on ieatwords.com.au!
Grant coglan My son's first tramp
Website was super easy to navigate.
I live in the area so, I went down to their warehouse because I didn't want to wait for shipping.
Staff were friendly and knowledgeable about the products.
The trampoline is made of high quality products.
Instruction manual is easy to follow.
Thanks vuly.
1 comment
Vuly PlayVuly Play
Hi Grant,
Thank you for leaving your feedback and thank you for visiting the showroom. ... Read more
It's great to hear that we could help you find the perfect product for your son's first trampoline :) If you have any questions about our products in the future, please feel free to call our team on 1300 667 514 or drop into the showroom. Kind regards, Sophi @ VulyPlaySimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
AWhileySouth East Queensland, QLD
- 3 reviews
- Physical store
- Verified customer
Great customer service
I placed my order late and had to call to get it by Christmas, Ainslee was super helpful and changed my order from delivered to pick up, received confirmation the next morning and picked up in time for Christmas morning.
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Online ShopperSouth East Queensland, QLD
- 2 reviews
Great in theory, multiple manufacturing defects
In theory, a fantastic lay product but the mini cubby took over 4 hours to setup and had multiple manufacturing faults from bent poles, screw hole obstructed by spot weld, fraying tent toggles not connected to tent, tent support not well sewn into fabric and rips as sooon as under tension. Submitting immediate warranty claim so will see if they respond
1 comment
Vuly PlayVuly Play
Hello,
Thank you for leaving your feedback and so sorry to hear you had issues with the product. ... Read more
If we haven't already looked into it, please send your warranty number to [email protected] and we will get someone to look into this as soon as possible. Please also feel free to use this email if you have any further feedback ro would like to discuss this issue. Kind regards, Sophi @ VulyPlaySimilar opinion? Write a review on ieatwords.com.au!
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Vuly PlayVuly Play
Hello Imran,
Thank you for taking the time to provide feedback about your experience so far.... Read more
We are working diligently to cater everyone to the best of our ability during these tough times, however, Vuly prides itself in product quality and customer service so it is very disappointing to hear this has occurred. If you could please email us at [email protected] I will ensure this matter is looked into and resolved ASAP. Sincerely, Pat @ Vuly.