Reviewer Photos & Videos
HayleyThe Mallee, VIC
- 2 reviews
Perfect Xmas Gift Our Daughters Love It
We brought this trampoline for our daughters for Xmas they haven't got off it they love it
Customer service from the day we enquired to the day we got it has been nothing but amazing so helpful, speedy delievery & fantastic product
We love Vuly
Purchased in December 2021 at Vuly Play for $1,099.00.
1 comment
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KatherineCentral Highlands and Goldfields, VIC
Great trampoline but only lasts one year.
We have two children ages 5 and 7 who loved this trampoline. But after 1 year the leaf springs and mat connections rusted making the trampoline unsafe. We cover it in winter to protect it but due to size cant move it into a shed or anything. Contacted vuly who said we need to replace the mat and leaf springs. Wow if I knew I was spending over a $1000 for a one year trampoline I would of brought a cheaper trampoline. Thought I was buying quality. Their advertising states its rust resistant and tested against harsh Australian conditions. Apparently not the case. So disappointed as my boys now dont have a trampoline anymore.
Purchased in April 2021 at Vuly Play.
1 comment
Vuly PlayVuly Play
Hi Katherine,
Thank you for leaving your feedback.... Read more
We design our products to be high quality and safe and we are very sorry you have not seen that in your product. We would like to help rectify this problem. Please send an email with your information to [email protected] and we will have someone look into this for you. Kind regards, Sophi @ VulyPlaySimilar opinion? Write a review on ieatwords.com.au!
DanniSouth East Queensland, QLD
Top quality, excellent service
We have a 2 and 4 year old. The Vuly Thunder is quite high so the 2 yr old cant get in on his own but we bought this model with quality in mind so it will last years to come. The 4 yr old worked out how to climb in after a day. Once they are in, they can safely bounce around for hours. The Medium can easily fit 4-6 young kids and 2-3 older ones. I love that we timed purchase to receive bonuses and also that it has so many attachments/extras we can purchase (or use as gift ideas for them) in the future. The customer service was excellent and we did put our own together. It was certainly made easy by the online videos but if I had to do it again, Id pay the small fee for install. Highly recommend.
Purchased in October 2021 at Vuly Play Online store for $1,000.00.
2 comments
Vuly PlayVuly Play
Hello Dani!
Thank you for taking the time to leave a review!... Read more
So glad you are happy with the quality and the safety of your new trampoline and that you kids are already enjoying it so much! Please don't hesitate to call our team on 1300 667 514 if you have any future questions. Cheers, Sophi @ VulyPlay.Thanks Sophi!
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Kydd familyCentral Highlands and Goldfields, VIC
Hours of entertainment
With 4 boys under 10 in the house a solid trampoline is a must and Vuly definitely delivers. The size of trampoline accommodates numerous kids whilst being in a safe environment. Worth the investment!!!
Purchased in November 2021.
1 comment
Vuly PlayVuly Play
Hello!
Thank you for your feedback!... Read more
So happy that you are impressed with the safety and size of the product! Don't hesitate to get in touch if you have any future questions on 1300 667 514. Cheers, Sophi @ VulyPlaySimilar opinion? Write a review on ieatwords.com.au!
annita tomerGreater Melbourne (Metropolitan), VIC
- 2 reviews
best one ever!!!!
this trampoline is amazing I find it cool that people all ages can fit and go in there, my daughter is ten years old and she plays with it every day, thank you vuly for making such a beautiful trampoline!
Purchased in September 2021 at Vuly Play Online store for $1,314.00.
2 comments
Vuly PlayVuly Play
Hi Annita,
Thank you for your feedback!... Read more
We're so happy to hear that your daughter is enjoying the new trampoline! Cheers, Sophi @ VulyPlayHa Ha my 9 year old gave you this review so that's saying something...Thanks again!
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WendySouth East Queensland, QLD
Vuly trumps Springfree
We had a springfree trampoline and it lasted less than 18 months for about the same price of the Vuly. We purchased the Vuly and its been amazing. With 7 children there is a use for each of them, from the princess who want to play with water via the sprinkler, to the trusty camper who cant wait to spend a night under the stars to the Pro basketballer in the making who loves to get air... thanks Vuly
Purchased in August 2021 at Vuly Play Online store for $1,800.00.
1 comment
Vuly PlayVuly Play
Hi Wendy!
Thank you for your feedback!... Read more
We're so happy to hear that your new trampoline is providing a unique experience for every member of the family! Cheers, Sophi @ VulyPlaySimilar opinion? Write a review on ieatwords.com.au!
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Jodi E.South East Queensland, QLD
Good after sales service
The stitching gave way on the loops that attach the mat to the frame, causing the springs to pop out. The mat only came with a 1 year warranty and we were outside the warranty period. Whilst we are disappointed that it has required repairs so soon, Vuly have agreed to provide the required replacement parts.
Purchased in March 2021 at Toys R Us / Babies R Us Physical store for $1,800.00.
1 comment
Vuly PlayVuly Play
Hi Jodi!
Thank you for leaving your review and sorry to hear you had issues with the product.... Read more
So glad to hear that we were able to find a solution for you. If you have any questions in the future, please feel free to call our team on 1300 667 514. Kind regards, Sophi @ VulyPlaySimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
Deanna E.South East Queensland, QLD
Amazing!
Our whole family and friends love it. We had 2 adults and two toddlers on it the day it was set up for hours. Can’t wait to add on more accessories!
Purchased in September 2021 at Vuly Play Physical store for $1,100.00.
1 comment
Vuly PlayVuly Play
Hi Deanna!
So great to hear everyone is enjoying your new trampoline and it is providing hours of fun. ... Read more
Cheers, Sophi @ VulyPlaySimilar opinion? Write a review on ieatwords.com.au!
Ben A.Greater Melbourne (Inner), VIC
Perfect trampoline for kids of all ages.
This is the gift that keeps on giving, my three year old loves the trampoline and it is always a fight to get her off it! As a parent the bug thing for me was safety, and the Vuly trampoline out shines everyone else in the market across the board. Another thing worth mentioning is how good the customer service team was. I needed it delivered on a certain day, and they went out of their way to accommodate the request, while always remaining helpful and friendly.
Purchased in July 2021 at Vuly Play Online store.
1 comment
Vuly PlayVuly Play
Hi Ben!
Thank you for your feedback!... Read more
Your daughter looks like she is loving the new trampoline. So glad to hear you are happy with the safety of the trampoline and the service you have received with us. Cheers, Sophi @ VulyPlaySimilar opinion? Write a review on ieatwords.com.au!
Astrid W.Far North Queensland, QLD
Great trampoline!
We have 3 kids aged 1-8years and they all love the trampoline. Having the mat reach the net with no gaps is great with a baby and the door being always closed is also a positive. The Shade roof add on has been a winner- it also stops leaves falling into the trampoline which is great where we live. We used to have a Vuly Thunder pro in XL which was better for adults to use and definitely had more bounce but we prefer that you can get under this tramp and it can be moved as much lighter. The kids play underneath it as well. I’d recommend this trampoline. Free shipping to Cairns was a winner and only took 4 days.
Purchased in August 2021 at Vuly Play Online store for $1,699.00.
1 comment
Vuly PlayVuly Play
Hello Astrid!
Thank you for leaving your review!... Read more
It's great to hear that our safety standards are benefitting you and your family and that your kids are loving their trampoline! Cheers, Sophi @ VulyPlaySimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
Sarah D.South East Queensland, QLD
Love it!!!
Wonderful trampoline!! The kids and I have spent hours playing on the trampoline these holidays. The bounce is much better than any trampoline we have had before. The shade cover provides a cool hang out at any time of day. We had a minor issue with our delivery (one box missing). I contacted Vuly and they had the missing box delivered the next day!!!
Purchased in September 2021 at Vuly Play Physical store for $1,700.00.
1 comment
Vuly PlayVuly Play
Hi Sarah!
Thank you for your feedback!... Read more
So glad to hear that the whole family have enjoyed your new trampoline. It's great to hear that we could rectify the missing box and get something sent out to you quickly. Don't hesitate to call our team on 1300 667 514 if you have any future questions. Cheers, Sophi @ VulyPlaySimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
WORST Customer Service Ever
I will never deal with this company again. Terrible customer service! There was a mistake on our order and we requested a change and they refused to fix it. If you must buy one get it second hand or go with another brand. In hindsight I wouldn't buy something like this from an online company.
Purchased in September 2021.
1 comment
Vuly PlayVuly Play
Hi Brett,
Thank you for providing your feedback and so sorry to hear that you did not have a pleasant experience with us.... Read more
We would like to look into this further for you. Could you please send the details of your order through and a brief description about the change that you wanted to make through to [email protected]? Apologies again for this experience, we will try and rectify this situation for you. Kind regards, Sophi @ VulyPlaySimilar opinion? Write a review on ieatwords.com.au!
Ticked all my boxes
Lots of research went into my purchase. Safety and longevity were very important to me. Excellent service. Looking forward to a summer spent outdoors with the kids on our new trampoline!
Purchased in September 2021.
1 comment
Vuly PlayVuly Play
Hey Rose,
Thank you for taking the time to write a review.... Read more
I am happy to hear the service provided was exemplary and you are satisfied with the safety features of the Thunder! I hope the little ones love the new Vuly! If there is anything we can help with in the future please call 1300 667 514. Cheers, Pat @ VulySimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
Lawson B.South East Queensland, QLD
- Thunder Medium
- Verified purchase
Damn i love this trampoline.
Easy to assemble. Solid as a rock. The kids love it, and i feel safe watching them play on it. Totally worth every dollar. The accessories are amazing too. Love the tent addon
1 comment
Vuly PlayVuly Play
Hey Lawson,
Thank you for taking the time to provide feedback about your experience.... Read more
I am glad to hear you are satisfied with the safety features of the Vuly and the accessories! I hope your little ones love the Vuly! If there is anything we can help with in the future please call 1300 667 514. Cheers, Pat @ VulySimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
AusNavaraSouth East Queensland, QLD
- 2 reviews
- 3 likes
Top Quality, Excellent Service and Well Worth the Money Spent!!!
We received our Vuly Play Thunder (L) trampoline and all we can say is exceptional in every way.
From the initial purchase, the staff were amazing and efficient.
Delivery was swift and on time.
Setting up the item was easy with a mixture of the Vuly Play YouTube channel and instructions provided in the box.
We could not be more happier with our purchase. Daughter spent the entire afternoon playing on the trampoline.
Would highly recommend these to anyone, exceptional quality, service and well worth the money spent.
Purchased in July 2021 at Vuly Play Online store for $1,349.00.
1 comment
Vuly PlayVuly Play
Hey AusNavara,
Thank you for taking the time to provide feedback about your new Vuly!... Read more
I am really glad to hear that the overall experience was streamlined and that your daughter loves her Thunder! If there is anything we can assist you with please call us on 1300 667 514.Similar opinion? Write a review on ieatwords.com.au!
Chris F.Central West, NSW
Great Tramapine, very bouncy and easy to build
Haven't had a huge amount of time to use the new trampoline because we've had terrible weather since building it. My daughter absolutely loves it though. Even though it was covered in snow she still wanted to jump on it.
Purchased in August 2021 at Vuly Play Online store for $1,599.00.
2 comments
Vuly P.Vuly Play
Hello Chris,
Thank for you reaching out and providing feedback from your recent experience with Vuly! ... Read more
Sorry to hear the installation process took a little longer than expected. I'm sure the trampoline is going to bring endless fun to your Family. Apologies for any inconvenience caused! If you have any further questions or wish to discuss further, please don't hesitate to contact our team directly on 1300 667 514. :) Cheers, Denaya @VulyPlayI think if you re read my reveiw you will find I found it very easy to build
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The reviewer stated that an incentive was offered for this review
EdelSouth East Queensland, QLD
- 2 reviews
- 1 like
Great product
Great trampoline, bought for 3rd birthday present for my daughter, excellent service from vuly, we used the company they recommended to put it together.
Very happy with our purchase. Would highly recommend.
Purchased in July 2021.
1 comment
Vuly P.Vuly Play
Hello Edel,
Thanks for taking the time to provide feedback! ... Read more
Glad to hear you found the process quick and easy. Be sure to contact our team directly on 1300 667 514, if we can assist any further. :) Cheers, Denaya @VulyPlaySimilar opinion? Write a review on ieatwords.com.au!
KathoAU
- 9 reviews
- 2 likes
Good trampoline, a few flaws
I purchased the Vuly Thunder in 2014. It is a great trampoline, very springy and sturdy. My kids love it, as do I. The only issue I have with it is that, not long after I purchased it, the mat would leave our feet and clothes black., it's very dirty. We have tried scrubbing it but no matter how much cleaning it doesn't make a difference. After chatting to Vuly about this they say it's a common complaint they do receive from people and they just recommended cleaning it....that doesn't work. Very disappointing dur to the price you pay for it. It is also extremely time consuming to put together so if you can, pay someone to do it for you, it will be worth the money!
Purchased in July 2021.
1 comment
Vuly P.Vuly Play
Hello Katho,
Thank you for taking the time to leave us feedback! ... Read more
So glad your family is enjoying their new swing set! :) Feel free to get in touch if we can be of any further assistance for your family. We love to see and share customer photos of our products so feel free to submit any here: https://www.vulyplay.com/en-AU/photo-submission if you are interested! Kind Regards, Denaya @VulyPlaySimilar opinion? Write a review on ieatwords.com.au!
Kylie WinnellIllawarra, NSW
Extremely Happy
I bought our Vuly Thunder directly from Vuly in July 2022 after speaking with their customer service team. They were able to answer all of my questions regarding size and fit in our yard, accessories and warranty. Vuly honoured a promotion which I didn't realise had ended and sent an invoice so I could pay by direct bank deposit, which was my preference... even extending my quote expiry date by a few days because I didn't finalise the transfer properly. Shipping was fast and my husband tells me the trampoline was easy enough for him to assemble...Read more
on his own. The trampoline is VERY sturdy and seems like it will last a long time. The bounce is really good and the net seems to be good quality. The door is tricky to navigate at first as it doesnt open- you have to walk / climb between two walls, but there is NO WAY our son is going to fall out (it's not physically possible) so I love it. We haven't put the shade on yet but that is going to be a lifesaver over summer. We're really happy with our new trampoline and can't wait for lots more outside play as the weather warms up.1 comment
Vuly P.Vuly Play
Hello Kylie,
Thanks for the kind review! Glad to hear you were able to get your trampoline assembled with ease and your family is already enjoying your new Vuly.
... Read more
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MarnieFar North Queensland, QLD
Exceptional Product & Exceptional Service
Our 3 kids absolutely love the Thunder and we find it to be safer and more user friendly than a regular trampoline. Taylah was fantastic to deal with and professional.
Purchased in July 2021 at Vuly Play for $1,799.00.
1 comment
Vuly P.Vuly Play
Hello Marnie,
Thank you for taking the time to leave feedback with us!... Read more
So glad to hear you've had such a great experience ordering your Vuly. Be sure to give our team a call on 1300 667 514, if you have any further questions. :) Cheers, Denaya @VulyPlaySimilar opinion? Write a review on ieatwords.com.au!
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Questions & Answers
Lee H.asked
Anyone having problems with springs deforming and snapping?
5 answers
no deforming but 3 springs snapped so far. Waiting for vuly to get back to me re solution.......cannont keep happening
I’ve gone through 12 springs snapping so far. I have 4 more that are bent out of shape.
I’m at the point where I’m just going to junk it and buy another brand.
i have gone through 14 springs over 5 mths, its a defective design as the weight is not transfered over entire spring but flexs on where spring bends over the circle frame. Always breaks on that spot.
Tony Masked
Hi Vuly. 'Meg', in May 2018 wrote of an incident involving her Vuly which was blown 150m into a neighbours property, apparently hitting and injuring a horse. She asked for options for tying the trampoline down, but your official response did not provide anything workable. My question is like Meg's: given the propensity for any trampoline to get airborne in strong wind, can you advise of recommendations for tying/securing the Thunder to the ground? I have a Vuly Thunder (L). I'm tipping the most obvious means for securing it is c/- the lower arm of the Joiner Poles. But, this leaves the Net Poles insecure in a strong wind. I concede the chance of them coming loose is minimal but, still, presume there's an official way for ensuring them. So, as the manufacturer of this product, what advice can you offer?
No answers
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Vuly PlayVuly Play
Hello Hayley,
Thank you for the kind review!... Read more
It's great to see that your daughters are enjoying their new trampolines. We're so glad that you were impressed with the customer service and hope we can help with any future enquiries. If you have any questions, please feel free to call our team on 1300 667 514. Kind regards, Sophi @ VulyPlay