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Kydd familyCentral Highlands and Goldfields, VIC
Hours of entertainment
With 4 boys under 10 in the house a solid trampoline is a must and Vuly definitely delivers. The size of trampoline accommodates numerous kids whilst being in a safe environment. Worth the investment!!!
Purchased in November 2021.
1 comment
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Sarah D.South East Queensland, QLD
Love it!!!
Wonderful trampoline!! The kids and I have spent hours playing on the trampoline these holidays. The bounce is much better than any trampoline we have had before. The shade cover provides a cool hang out at any time of day. We had a minor issue with our delivery (one box missing). I contacted Vuly and they had the missing box delivered the next day!!!
Purchased in September 2021 at Vuly Play Physical store for $1,700.00.
1 comment
Vuly PlayVuly Play
Hi Sarah!
Thank you for your feedback!... Read more
So glad to hear that the whole family have enjoyed your new trampoline. It's great to hear that we could rectify the missing box and get something sent out to you quickly. Don't hesitate to call our team on 1300 667 514 if you have any future questions. Cheers, Sophi @ VulyPlaySimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
WORST Customer Service Ever
I will never deal with this company again. Terrible customer service! There was a mistake on our order and we requested a change and they refused to fix it. If you must buy one get it second hand or go with another brand. In hindsight I wouldn't buy something like this from an online company.
Purchased in September 2021.
1 comment
Vuly PlayVuly Play
Hi Brett,
Thank you for providing your feedback and so sorry to hear that you did not have a pleasant experience with us.... Read more
We would like to look into this further for you. Could you please send the details of your order through and a brief description about the change that you wanted to make through to [email protected]? Apologies again for this experience, we will try and rectify this situation for you. Kind regards, Sophi @ VulyPlaySimilar opinion? Write a review on ieatwords.com.au!
Chris F.Central West, NSW
Great Tramapine, very bouncy and easy to build
Haven't had a huge amount of time to use the new trampoline because we've had terrible weather since building it. My daughter absolutely loves it though. Even though it was covered in snow she still wanted to jump on it.
Purchased in August 2021 at Vuly Play Online store for $1,599.00.
2 comments
Vuly P.Vuly Play
Hello Chris,
Thank for you reaching out and providing feedback from your recent experience with Vuly! ... Read more
Sorry to hear the installation process took a little longer than expected. I'm sure the trampoline is going to bring endless fun to your Family. Apologies for any inconvenience caused! If you have any further questions or wish to discuss further, please don't hesitate to contact our team directly on 1300 667 514. :) Cheers, Denaya @VulyPlayI think if you re read my reveiw you will find I found it very easy to build
Similar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
KathoAU
- 9 reviews
- 2 likes
Good trampoline, a few flaws
I purchased the Vuly Thunder in 2014. It is a great trampoline, very springy and sturdy. My kids love it, as do I. The only issue I have with it is that, not long after I purchased it, the mat would leave our feet and clothes black., it's very dirty. We have tried scrubbing it but no matter how much cleaning it doesn't make a difference. After chatting to Vuly about this they say it's a common complaint they do receive from people and they just recommended cleaning it....that doesn't work. Very disappointing dur to the price you pay for it. It is also extremely time consuming to put together so if you can, pay someone to do it for you, it will be worth the money!
Purchased in July 2021.
1 comment
Vuly P.Vuly Play
Hello Katho,
Thank you for taking the time to leave us feedback! ... Read more
So glad your family is enjoying their new swing set! :) Feel free to get in touch if we can be of any further assistance for your family. We love to see and share customer photos of our products so feel free to submit any here: https://www.vulyplay.com/en-AU/photo-submission if you are interested! Kind Regards, Denaya @VulyPlaySimilar opinion? Write a review on ieatwords.com.au!
MarnieFar North Queensland, QLD
Exceptional Product & Exceptional Service
Our 3 kids absolutely love the Thunder and we find it to be safer and more user friendly than a regular trampoline. Taylah was fantastic to deal with and professional.
Purchased in July 2021 at Vuly Play for $1,799.00.
1 comment
Vuly P.Vuly Play
Hello Marnie,
Thank you for taking the time to leave feedback with us!... Read more
So glad to hear you've had such a great experience ordering your Vuly. Be sure to give our team a call on 1300 667 514, if you have any further questions. :) Cheers, Denaya @VulyPlaySimilar opinion? Write a review on ieatwords.com.au!
Mum of 3 boysMelbourne
- 2 reviews
Awesome - 12 months on
My boys received a Vuly Thunder Christmas 2017 and 12 months on it looks as good as it did when we put it up. 3 boys and their friends jumping on a trampoline, wrestling, flipping, using the Vuly Deck and Vuly Basketball ring on a daily basis and it has stood the test of time. Worth every cent!
1 comment
Vuly P.Vuly Play
Hello,
Thank you for the kind feedback and support! ... Read more
We're so glad to hear both you and the kids are loving their trampoline :) :) Kind Regards, Denaya @VulyPlaySimilar opinion? Write a review on ieatwords.com.au!
Kylie
- 2 reviews
Awesome Trampoline
Our kids LOVE their Vuly trampoline. We went with the XL size which is massive and perfect for both single and multi-person use. It is super safe and very sturdy. We also love the sunshade and the spray mister for the very hot days. Highly recommend to anyone wanting to buy a trampoline for kids of all ages.
Similar opinion? Write a review on ieatwords.com.au!
- Verified purchase
childrens birthday present
We wanted to buy our twin girls a present that would keep them active purchased Thunder XL pro three weeks ago still waiting for all the boxes to arrive customer service is terrible getting no reel feedback just getting told box is lost in transit this has now been two weeks for the missing box they are claiming it under warranty I thought once you have received the whole product and assembled then you could put a claim in.
UNHAPPY CHILDREN
1 comment
Vuly P.Vuly Play
Hello Van,
Thank you for the taking the time to provide feedback from your recent experience with Vuly. ... Read more
We're sorry to hear your order took so long to arrive to you and that you were missing parts. We do value customer feedback and would like to have this rectified. I've sent you a PM regarding this, so it would be greatly appreciated if you could please take the time to reply back with your details so we can get in contact with you. Once again, we do apologies greatly for the inconvenience this has caused. We look forward to hearing from you! :) Kind Regards, Denaya @VulyPlay for you.Similar opinion? Write a review on ieatwords.com.au!
LouiseKununurra
You might find this interesting
I like my trampoline, thats all good. BUT interestingly when we were setting up we had quite a bit of trouble and started googling reviews finding only good ones everywhere and no help whatsoever with set-up ( all the videos make it look super-simple) for two adults it was hard work. A couple of weeks later I get an email from Vuly ' your chance to win the entire cost of your trampoline back after you review it and share the link with us' So. There might be something behind all the effusive reviews. Also be aware that the 'free shipping' is qu...Read more
ite frankly, not true. Then if you manage to negotiate anything with them and try to pay by bank transfer to avoid a hefty credit card charge, any offer that have made is negated. I bought it anyway, but really didn't come away from the purchase process feeling very good about the company. And obviously most of the 'jumping' images are photoshopped. Obvious, but annoying none the less.1 comment
Vuly P.Vuly Play
Hello Louise,
Thank you for the taking the time to provide feedback from your recent experience with Vuly. ... Read more
We do greatly apologise that this issue was ongoing and that the installation process took as long as it did. We do take all customer feedback on board and we will work towards improving our installation process. :) Kind Regards, Denaya @VulyPlaySimilar opinion? Write a review on ieatwords.com.au!
- Verified purchase
Kids cant live with out it
the main user of the trampoline are my 4 children aging for 19 down to 8. all of them use the trampoline at once with plenty of round on the Extra large Vuly Thunder. it was very easy to install and really quick. great design. differently worth the money. i love the sun shade and basketball hoop.
1 comment
Vuly P.Vuly Play
Hello Meegan,
Thank you for the support and feedback! ... Read more
We're glad to hear the kids are loving the trampoline and accessories. :) Kind Regards, Denaya @VulyPlaySimilar opinion? Write a review on ieatwords.com.au!
laurengBusselton
Great Quality so glad we got a Vuly!
The quality is amazing and we are so happy with it, it will last for years to come and was well worth the money. Its a well made and sturdy product, the sun shade is great for the summer and provides protection for the kids. We are so happy with it.
Similar opinion? Write a review on ieatwords.com.au!
KazNorth Coast
- Verified purchase
Fun for the whole family
We have had the Thunder extra large size for just a few months. Although it was extremely difficult to assemble, my kids use it everyday. They use it by themselves or together. My 2 year old loves playing with the pictures and his big brother and sister make up lots of games to keep him entertained. My husband and I hop on with them occasionally. We got a free roof with our purchase and are so thankful. We live in a hot climate and it protects our kids from the sun. We paid extra for the wheels. They are good value, making it easy to manoeuvre and other friends borrow them to move their trampolines. We give the Vuly 5 stars.
Similar opinion? Write a review on ieatwords.com.au!
Amazing trampoline hard to assemble
Now that its up our kids LOVE it and its great fun and super safe. We particularly like the opening. Most trampolines have zip enclosures but the Vuly slide in and out is safer and easier.
The only negative was assembly. I injured myself trying to assemble with my husband. The leaf springs kept pinging out and hitting me in the chest and we were missing a packet of the secure fastenings so had to do a late night run to bunnings.
1 comment
Vuly P.Vuly Play
Hi Nikki,
Thank you for your review.... Read more
I'm glad the kids love their Vuly! Please feel free to contact our friendly service team on 1300 667 514, if you ever have any queries. - Jeffrey SSimilar opinion? Write a review on ieatwords.com.au!
- Verified purchase
Perfect, easy to assemble and the kids are never inside!
Used continually by our 3 kids aged from 3-9. They now live outside on the trampoline and occasionally venture inside for food. I’m very happy with the quality, it was easy to assemble, we’ve had gale force winds and nothing is torn or damaged. The sunshade is a very welcome xtra bonus. Thank so much!
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LindsCowra
- Verified purchase
Good investment and great fun
Our two kids aged 9 and 11 are the main users of the trampoline at this point. They both love it. It has been a great investment, getting the kids outside and away from IPads and tvs, being active. The thunder is also very stable ( I recommend anchoring it down in high wind areas) and safe particularly with the safety net, until it gets used as a boxing ring. Haha
Similar opinion? Write a review on ieatwords.com.au!
- Verified purchase
Once it was set up brilliant!
It took my husband and dad 2 days to set this trampoline up- we even called on an experienced assembler who also couldn’t do it. We had to get alternate instructions from vuly to help with its assembly. Once it was put together our kids love using it. Great size and the tent feature is fantastic for keeping out leaves and debris.
Similar opinion? Write a review on ieatwords.com.au!
Massive, well made trampoline!
Best trampoline we've owned! You can just tell it's made to last. We went for the XL size and it's massive. Love the shade top cover. Keeps the leaves out and stops the mozzies from getting in and biting the kids.
My only gripe would be the assembly. My husband is very handy and took him hours to put together.
1 comment
Vuly P.Vuly Play
Hi Cindy,
Thank you for the kind review! Hope the family continues to join their Vuly. Sorry to hear that you did have some minor issues with installation - we do however have installation video on o... Read more
ur website! Feel free to contact us on 1300 667 514 if you ever need any assistance.Similar opinion? Write a review on ieatwords.com.au!
Candy CAU
- Verified purchase
Good quality
Good service, quick delivery, explain the detail, quick installation, safety product, nice staff, very good service, good, Recommend to other people, good good good..
1 comment
Vuly P.Vuly Play
Hi Candy!
Thank you for the kind review! Hope the family continues to enjoy their Vuly. Feel free to contact us on 1300 667 514 if you ever need any assistance.... Read more
Taylah at Vuly :)Similar opinion? Write a review on ieatwords.com.au!
MegHallam
- Verified purchase
The Service is terrible
We purchased a Vuly Thunder with 3 year extra warranty this year for our son's birthday. We set it up according to the directions from the website and were very happy with it. 1 week after setting up the trampoline, it blew away. It blew 150 m into a paddock containing horses, one of which was injured due to the incident. When contacting Vuly with photo's ect the response from them less than help full. 1. No there is nothing provided with the product to prevent it from blowing away and no instructions or warnings on the website. 2. This...Read more
is not covered by our warranty. When i suggested that they guarantee all parts of the trampoline for life and they advertise that i can get replacement parts for 1/2 price for the life of the trampoline, so could I just purchase another trampoline for half price? The answer was no and if I bought another trampoline there is nothing to stop the trampoline from blowing away again. I am extremely disappointed and feel that I need to warn people. If you are looking to spend a bit more money and purchase a quality trampoline that is going to grow with your family please check that it is able to be fixed to the ground in some way. I wish I had checked that before I purchased our Vuly Thunder. Don't rely on it being heavy enough to just not blow away. And be aware the after support from Vuly Trampolines in this case was less than satisfactory, I might as well have thrown 1.5 K out the window.2 comments
Vuly P.Vuly Play
Hi Meg,
Our team at Vuly are really sorry to hear about this. ... Read more
Unfortunately damage to the product that results from weather events – such as rain or wind – are not covered under the warranty. Vuly suggests that you contact your home and contents insurer if your product is damaged by such events. Should you have any queries or require further assistance, please feel to call our friendly team on 1300 667 514. Kind Regards Taylah at Vuly :)Hi Taylah, The trampoline is not able to be fixed to the ground in any way. As the trampoline is unable to be fixed to the ground it is not covered by insurance. We were lucky in this incident the ... Read more
trampoline did not seriously hurt/kill someone or damage our next door neighbors home or vehicles. If at any stage in the setting up process we had been warned to be aware of stability issues with the trampoline we could have mitigated risk. As it was, the false advertising of replacement parts was disappointing and the lack of ability of customer service to escalate an issue to anyone who could help me in a timely manor made the whole experience frustrating. At this stage, my son still does not have a trampoline and I would caution people looking to buy a good trampoline to be aware of the lack of response from customer support if they do have any issues.Similar opinion? Write a review on ieatwords.com.au!
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Questions & Answers
Nwruckasked
We have had our Vuly Thunder for a few weeks and have realized our daughter is having an allergic reaction perhaps to the terylene in the netting? She is itchy and scratching to the point she cannot sleep. Has anyone else had this type of reaction to this product?
2 answers
Vuly P.Vuly Play
Hi Nwruck,
Thank you for your question.
We have sold our Silk terylene nets since 2008 and to be honest, this is the first time we have come across this type of inquiry!
We do have, however, have two different types of netting materials that we use for our new trampolines which might be able to be used on your trampoline (depending on size/model)
I have sent you a PM and would love to look into this further for you.
Kind regards,
Vuly.
Hi, haven't seen a PM. We have a Thunder XL purchased from Flaman Fitness in Saskatoon on August 5. We have instructed our daughter to stay off the trampoline to make sure that the reaction is from the material in the netting. We will not know for a couple days yet. If it is, is there another option for this make and model?
Thanks for your prompt reply!
nicole
Download manual
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Vuly PlayVuly Play
Hello!
Thank you for your feedback!... Read more
So happy that you are impressed with the safety and size of the product! Don't hesitate to get in touch if you have any future questions on 1300 667 514. Cheers, Sophi @ VulyPlay