Waterlovers Water Distiller 2800

I'm in the same boat. I bought mine around February 2018 through Purater.com . Find out about the products need implement and waterlovers stop the production . I emailed them and got promise for a voucher to purchase a new model when it come out in August 2022. Two months after that, mine had the same problem like everyone else's . Now, I emailed waterlovers 3 times about honoring the voucher, no response! And of course forget about Purater. I emailed, called no response at the beginning when they didn't even ship me the receipt with the package. I have to get it through PayPal!

I have the same issue as most, turn on and after 10 seconds it beeps and shuts down with flashing light. It’s the boiler that goes out, can not even get parts for this unit, it is not a good investment, expensive yard art, the reason no one looks at emails is they are busy looking at profit margins, so sad, anyone reading these reviews should buy a reputable distiller from a reputable company. This company sells to online dealers and wont honor warranty unless you bought unit directly from them, almost a scam if you ask me.

I bought in USA. I had a two year warranty it is still under warranty. It broke once and I paid more shipping and it was the unit that you put water in. A few months later the stainless steel lid came apart. It is hanging. I have where I bought it they told me to contact Australia. They gave me the run around and I have a lid that burnt me with steam. I need help from Manufacturer. Second failure in less than a year. I bought a second one as I figured I had a lemon the design and concept is brilliant but reliability and customer service is lacking. Australia help me and provide customer service. Help me please. So far Australia said they couldn’t since I didn’t buy it in Australia.

I purchased in Feb 2018. Boiler broke almost immediately. Once replaced, it stopped working just outside the warranty period. When you start it, stops in about 10 seconds- Very disappointing.

Purchased march 2018, received fairly regular usage then broke just outside of warranty period.
Now when you start it, it stops within around 10s.
Quite disappointing as was an expensive upfront cost and you expect such an item to last more than one year to balance that out.

I loved the unit while it worked. I didn't use it much this summer as it gives off a decent amount of heat.
so I used it about 5 months off and on. It starts and stops about 10 seconds after pressing the button.
Its an expensive item if you factor in how short it lasts.
I gave it a 2 as I liked it before it broke.
Getting in touch with the manufacturer is difficult, if you're having a problem.
They respond right away if its inquiries about a purchase.
I should also note that Purator lists it as having many on hand,then you order only to find out it will be over a month to receive the unit.
Buy a different unit from a reputable source,amazon stands behind products .

It was working great for 6 months and now is non-functional due to a defective sensor. The unit is still under warranty, but can't get any help from the manufacturer to fix it. I have called them and left messages 5 times, emailed them separately 4 times over the last 2 months since the unit stopped functioning and no response.

UPDATE: I was able to get a refund from the manufacturer. Contact [email protected] if your distiller breaks down. I do not recommend buying one of these but they at least had the integrity to refund my money.

Buyer beware! I bought this distiller from Purator and it worked for three months and now just shuts off. That is some very expensive distilled water! Purator would not help at all and the manufacturer does not respond to my emails. So their warranty is useless. Do not buy this product!

This unit worked for about 8 months and then failed just as all of the other reviews on this site and other sites online. The unit is under warranty but this means nothing if the company just ignores your emails and phone calls. This company doesn't even make an attempt to help someone who has helped them out by buying their product. Stay away from this as it will just be a giant paperweight before warranty is up. I only gave it one star as it's not possible to give it less..

I loved it until it broke six months later, did not get any response from Purater where I bought it on line, after many emails and phone calls,
Don’t buy this item, it’s not worth the price, I figure something like this should cost about $150. If it did work.