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Reviews

(100)
(6)
(1)
(4)
(7)
  • Build Stage
    • Post-Construction (46)
    • Pre-Construction (14)
    • Mid-Construction (11)
  • Customer Service
    4.9 (58)
  • Site Admin
    4.7 (46)
  • Timeliness
    4.7 (48)
  • Structural Integrity
    4.9 (41)
  • Plumbing & Waterproofing
    4.8 (36)
  • Electrical & Lighting
    4.8 (38)
  • Flooring
    4.9 (21)
  • Transparency
    4.8 (38)

Reviewer Photos & Videos

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BYRON PALMER

BYRON PALMERPerth, WA

  • Verified customer

We have Built with them 3 times and would never build with anyone else again

published

We had great communication from the day we signed to the day they handed over the keys. A quality build and they were very attentive to our needs, would strongly recommend them to anyone considering building. They helped us deal with council, organise demolition and helped resolve any issues that came up very quickly.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateJanuary 2020
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1 comment
Webb & Brown-Neaves
Webb B.Webb & Brown-Neaves

  • Verified customer

good product... good workmanship... good back-up and service

published

the site manager planned the job well and kept us up to date if he foresaw any delays...trades were on time and clean...things happened as he said they would...good organization
the trades were very professional and well organized...they were clean and very courteous ...and explained how they would be addressing the job
we had a few minor changes during the process ...however the pre start support staff were very obliging and our changes were made without too much of a problem...we were very happy with the flexibility shown.
the final costs to us were well within our expectations...we were aware that some costs could be a bit more...but at the end we were very happy with our final costs...the job was well done to all our expectations.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Build StagePost-Construction
Construction End DateSeptember 2015
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1 comment
Webb & Brown-Neaves
Webb B.Webb & Brown-Neaves
  • Verified customer

Great Service

published
Customer Service
Transparency
Timeliness
Build StagePre-Construction
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1 comment
Webb & Brown-Neaves
Webb B.Webb & Brown-Neaves

The reviewer stated that an incentive was offered for this review

  • Verified customer

Impressive quality

published
Build StageMid-Construction
Construction End DateMay 2020
1 comment
Webb & Brown-Neaves
Webb B.Webb & Brown-Neaves

The reviewer stated that an incentive was offered for this review


  • Verified customer

Third time building

published

We are in the final stages of construction, hand over in early March. We have built before with other builders, but by comparision WB are way ahead of their class. WB bench mark for the industry is unmatch by our previous builder. The team we've met Rod, Shelley, Fiona, Tess and Lee are experience professional. They guild us through the building process making it enjoyable and stress free. If we ever build again, we would not think twice who our builder going to be.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StageMid-Construction
Construction End DateMarch 2020
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1 comment
Webb & Brown-Neaves
Webb B.Webb & Brown-Neaves

  • Verified customer

High Quality Builder

published

Being involved in the building industry and knowing the quality homes this company produces made it an easy choice to build with W&B.
Very smooth experience from pre to post construction including some maintenance. Professionally high levels of customer service ensured I was well informed throughout the build. I recommend Webb and Brown-Neaves to everyone that’s looking for the perfect home.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateDecember 2009
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1 comment
Webb & Brown-Neaves
Webb B.Webb & Brown-Neaves

The reviewer stated that an incentive was offered for this review


Anon

AnonPerth, WA

  • Verified customer

Major design flaw W & B won't address

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Build StagePost-Construction
Construction End DateAugust 2018
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1 comment
Webb & Brown-Neaves
Webb B.Webb & Brown-Neaves

L84_14

L84_14Perth, WA

  • 2 reviews
  • Verified customer

Seamless Experience, Quality Product, Personal Touch

published

I had known of the brand and their reputation for years prior to building, so it was an easy choice when I came to build my own home!

From the initial meeting, through the build and even post build, the service I received from staff and tradesman was always seamless and easy. Staff were understanding and really listened and understood my design needs and the finished product is of exceptional quality!

I would definitely build my next ‘dream home’ with W&B and would recommend W&B to others too!

Customer Service
Site Admin
Timeliness
Structural Integrity
Build StagePost-Construction
See all answers
1 comment
Webb & Brown-Neaves
Webb B.Webb & Brown-Neaves

The reviewer stated that an incentive was offered for this review

  • Verified customer

The Right Choice

published
Build StageMid-Construction
1 comment
Webb & Brown-Neaves
Webb B.Webb & Brown-Neaves
  • Verified customer

home construction 2008 Webb & Brown Neaves

published

excellent customer liaison and communication from the early stage of the sale process through to handover and post completion rectification works(which were only minor,cosmetic in nature)
Quality construction, workmanship with very good trades used
contemporary design that has held its age very well and is still a very modern presenting prestige home

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Build StagePost-Construction
Construction End DateNovember 2008
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1 comment
Webb & Brown-Neaves
Webb B.Webb & Brown-Neaves

  • Verified customer

A house everyone loves!

published

So happy with final result. Great design that completely responds to our family needs and huge street appeal. Have even had people knock on the door asking us about it. Kids have said we're never allowed to sell it!
Really appreciated communication while under construction and felt there was genuine care in the finishing, particularly as we had coordinated some landscaping and pool works that were an added challenge.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
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1 comment
Webb & Brown-Neaves
Webb B.Webb & Brown-Neaves

The reviewer stated that an incentive was offered for this review


  • Verified customer

Quality! All Class and Great Service

published

From design to completion, nothing was too much trouble. We wanted a specific design and got exactly what we wanted.
We wanted a few changes during the build and these were done with minimal disruption to the build schedule.
Now that we have moved in, we found a few minor issues, these were rectified quickly and professionally.
Would definitely use W&B-N again.

Customer Service
Transparency
Timeliness
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateJanuary 2017
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1 comment
Webb & Brown-Neaves
Webb B.Webb & Brown-Neaves

The reviewer stated that an incentive was offered for this review


Michael F.

Michael F.Perth, WA

  • Verified customer

Terrific service and quality from start to finish

published

We decided on WB Homes due to their quality of build, but were looked after from start to finish. Our Interior Design Consultant was great, she understood the look we were after and guided us on all our final selections. Peter Meek who was the Supervisor was always happy to answer any questions we had, and always made the time to meet us on site. Can't praise the staff enough for a fantastic home!

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateJune 2015
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1 comment
Webb & Brown-Neaves
Webb B.Webb & Brown-Neaves

The reviewer stated that an incentive was offered for this review


Phil

PhilPerth, WA

  • Verified customer

Quantity and Quality

published

we built our still current home with W&B based on their reputable position within the building industry, we were absolutely over the moon with the build from start to finish, the site Supervisor Peter Holland made a point to be in contact with us throughout the build and was completely transparent in every case. Highly recommend building with W&B

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateJuly 2015
See all answers
1 comment
Webb & Brown-Neaves
Webb B.Webb & Brown-Neaves

The reviewer stated that an incentive was offered for this review

The Cabana

The CabanaPerth, WA

  • Verified customer

Our Home Stands Out

published

We chose to build with W&B due to their reputation, every aspect of the Pre-Construction area went well and the changes made were all followed through. the quality of the build was good and the supervisor knew what he was doing, very experienced.
Post construction maintenance was minimum due to the original quality of the build.
The cost was very competitive.
We are still living in the same home now.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Build StagePost-Construction
See all answers
1 comment
Webb & Brown-Neaves
Webb B.Webb & Brown-Neaves
Marc E

Marc EPerth, WA

  • Verified customer

Couldn't be happier!

published

I would highly recommend building with Webb and Brown Neaves. My new home built by a quality builder is a cut above the rest. From start to finish, the process was very easy and they were happy to accommodate my requests to customise my own home, help me with finishes, give recommendations on products and their support throughout the process was second to none! Can't recommend enough.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Build StagePost-Construction
Construction End DateAugust 2010
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1 comment
Webb & Brown-Neaves
Webb B.Webb & Brown-Neaves

The reviewer stated that an incentive was offered for this review


  • Verified customer

Great Service and Quality

published

We have been very happy with the service that WBN provided us throughout our build. Rod Druce was fantastic in helping us design our new home giving us lots of great tip. the pricing structure is transparent and so you always know what to expect and there are minimal surprises. When we do have problems during and after the build, they have always tried to help as best as possible. Highly recommended builder and we very much enjoy our new home.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateJuly 2019
See all answers
1 comment
Webb & Brown-Neaves
Webb B.Webb & Brown-Neaves

Jennifer

JenniferPerth, WA

  • Verified customer

Fantastic Custom Builders

published

We are very happy with Webb & Brown Neaves and would recommend them to anyone looking to build. Compared to the other builders we interacted with, they came back with a better plan for less money, and were very professional. In fact we were turned away by one builder who thought our ideas were not achievable but WBN worked with us to make our dream come true.

Customer Service
Transparency
Site Admin
Timeliness
Build StagePost-Construction
Construction End DateDecember 2019
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1 comment
Webb & Brown-Neaves
Webb B.Webb & Brown-Neaves

Hi Jennifer, thank you so much for your review. We are so proud to hear your positive feedback, and knowing you would recommend us is just fantastic! We wish you all the best in your new home!
Best regards, the team at Webb & Brown-Neaves

The reviewer stated that an incentive was offered for this review


  • Verified customer

Great builders and beautiful home!

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Build StagePost-Construction
Construction End DateMay 2019
See all answers
1 comment
Webb & Brown-Neaves
Webb B.Webb & Brown-Neaves

EMC

EMCPerth, WA

  • Verified customer

First time building and enjoying the experience.

published
Customer Service
Transparency
Timeliness
Build StagePre-Construction
Construction End DateAugust 2021
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1 comment
Webb & Brown-Neaves
Webb B.Webb & Brown-Neaves

The reviewer stated that an incentive was offered for this review


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