As of February 11th 2022, Webb & Brown-Neaves is offering each reviewer a $50 Gift Card to their customers to encourage them to write a positive or a negative review. It is possible that reviews were written by customers who received such a reward.
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- Verified customer
Feeling like you’re the only customer in the the world
We contacted Webb Brown-Neaves to assist with designing a narrow lot home, that included 5 bedrooms and 3 bathrooms, without a ‘package home feel’. We were amazed by the level of service and design skill from our WBN consultant, Michael Vaz. Our home was designed in minimal time, with all the features we desired, whilst keeping to our strict budget.
We felt that the service provided made us feel like we were the only customers in the world and that our business meant everything to them (WBN).
An exceptional experience so far!
1 comment
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Allen Bosustow FamilyPerth, WA
- Verified customer
Absolutely thrilled- a dream come true!
From the moment we met with the Webb and Brown team, we knew our dreams would soon become reality. From the design process, to the selections and finally the build, each step was carried out with meticulous care. No task was too arduous, or request-out of reach. The Webb and Brown team collaborated seamlessly and professionally, in such a timely manner. We are thrilled to now be settled, truly living the dream, in our very own dream home.
1 comment
Webb B.Webb & Brown-Neaves
Hi Allen Bosustow Family, thank you so much for taking the time to write your incredible review! We are extremely proud to hear that your experience with WB has been so positive! We are definitely luc... Read more
ky to have such an amazing team. We wish you all the best in your new home!Similar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
M and AMPerth, WA
- 2 reviews
- Verified customer
Many thanks to the WBN Team
We would like to thank the Webb and Brown-Neaves team for their exceptional performance in designing and making our new home a reality. All staff including Phil Johnson at Resolve Finance and Theresa Slivkoff and Darcy Thompson from Resolve Conveyancing have been professional and generous in their provision of timely personalised advice and service.
Special thanks to Vance Jenkin for skillfully and tastefully working our brief and budget into the design we have to date. We appreciate Vance’s thorough knowledge, industry experience and well-ho...Read more
ned design and problem-solving ability, together with his patience, positivity and caring in creating our unique and pleasing final home design. During our journey, we have been guided by a team with a can-do attitude and our best interests at heart. Our prestart consultant, Jasmin West epitomized this with her client focused approach. Nothing was ever too much trouble as we navigated our way through the thorough and detailed prestart process. Jasmin’s patience in accommodating our many changes was exemplary along with her positive energy, encouragement, and impeccably professional service. Her industry knowledge, advice and assistance during this process has been thoughtful, well considered and beyond our expectations. Vance and Jasmin have been awesome throughout the design and prestart experience and we sincerely appreciate their passion, commitment and genuine care as well as the professionalism, attention to detail and excellent service of the entire Webb and Brown-Neaves team.1 comment
Webb B.Webb & Brown-Neaves
Hi M and AM, thank you so much for your amazing review. We are proud to hear your positive feedback about our team, in particular Vance and Jasmin, they certainly are great assets to our team.
We wish you all the best for the rest of your build!... Read more
Best regards, the team at Webb & Brown-Neaves.Similar opinion? Write a review on ieatwords.com.au!
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Paul
- 2 reviews
- Verified customer
An exceptional Team of Professionals
From the very beginning every member of the Webb Brown Homes Team were standout. They were easy to deal with and eager to go the extra mile to individualise our build to our specific taste and requirements. If they didn't know something we would be advised of the details within 24hrs. The level of quality assurance is astounding with the trades people onsite expert at their trade, affable and happy. This company seems to have team building as their first priority which flows through to every aspect of the project.
1 comment
Webb B.Webb & Brown-Neaves
Hi Paul, thank you so much for your fantastic review! We are so proud to hear your positive feedback about our team! We are certainly lucky to have such a dedicated and talented group!
We wish you a... Read more
ll the best for the rest of your build, and we can't wait to see the finished result!Similar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
- Verified customer
Beautiful finished product
This was the first time we have built a house and the WB team walked us through it from start to finish. The admin team were extremely helpful with any questions we had and the site manager was very attentive to the quality of the work being done, even replacing the garage doors as he wasn't happy with the initial installation. The tradesman were professional, the few issues that arose during the build were dealt with quickly and to our satisfaction, and the build was completed on time. The finished product is of a very high quality and we now have a beautiful family home. We would highly recommend Webb & Brown-Neaves to anyone thinking of building.
1 comment
Webb B.Webb & Brown-Neaves
Hi D Pinniger, thank you so much for your amazing product review! We are so happy to hear that your building experience with us was so positive. We are very lucky to have such a professional team.
W... Read more
e greatly appreciate you taking the time to complete a product review. Wishing you all the best in your new home!Similar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
BYRON PALMERPerth, WA
- Verified customer
We have Built with them 3 times and would never build with anyone else again
We had great communication from the day we signed to the day they handed over the keys. A quality build and they were very attentive to our needs, would strongly recommend them to anyone considering building. They helped us deal with council, organise demolition and helped resolve any issues that came up very quickly.
1 comment
Webb B.Webb & Brown-Neaves
Hi Byron, thank you so much for your incredible review! We are so proud to hear that your experience with Webb & Brown-Neaves has been so positive across your three builds. We greatly appreciate you f... Read more
or taking the time to leave a review. We wish you all the best in your new home! Best regards, the team at Webb & Brown-NeavesSimilar opinion? Write a review on ieatwords.com.au!
- Verified customer
good product... good workmanship... good back-up and service
the site manager planned the job well and kept us up to date if he foresaw any delays...trades were on time and clean...things happened as he said they would...good organization
the trades were very professional and well organized...they were clean and very courteous ...and explained how they would be addressing the job
we had a few minor changes during the process ...however the pre start support staff were very obliging and our changes were made without too much of a problem...we were very happy with the flexibility shown.
the final costs to us were well within our expectations...we were aware that some costs could be a bit more...but at the end we were very happy with our final costs...the job was well done to all our expectations.
1 comment
Webb B.Webb & Brown-Neaves
Hi Safety, thank you so much for your fantastic review! We are so happy to hear about your experience with us, especially your positive comments on both the construction and prestart team! We wish you... Read more
all the best in your WB Home! Best regards, the team at Webb & Brown-NeavesSimilar opinion? Write a review on ieatwords.com.au!
- Verified customer
Great Service
We wanted to write this letter to commend the behaviour and actions of a WB team member, Lee Heinke. We felt his energy and support went so far beyond our expectations to the extent we felt compelled to write this review.
From the start of the process, Lee was patient, responsive, dedicated and was the epitome of professionalism. He was always obliging of our schedule when we meet, generous with his time and went out of his way to patiently explain the building process. When we went through the design iterations, he was able to provide alterna...Read more
tives and suggestions for ways to improve or save money and he always replies to emails promptly. I think it is fair to say that without his guiding influence and attention to detail, we would not be proceeding with WB as our builder. We would like to acknowledge Lee’s contributions and let you know the esteem with which we hold his efforts. We hope this high standard continues throughout our experience with WB.1 comment
Webb B.Webb & Brown-Neaves
Hi FTBuild, thank you so much for your fantastic review! We are so proud to hear your feedback on Lee Heinke, he is a valuable asset to our team indeed. We thank you for taking the time to leave a rev... Read more
iew, and we wish you the best for the rest of your build, we can't wait to see the finished result! Best regards, the team at Webb & Brown-NeavesSimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
Paul and RebeccaPerth, WA
- Verified customer
Impressive quality
We have just reached lock-up stage, and have been very impressed with WBN throughout our build. With the intention of this being our forever home, we took a lot of time in the design stage, and were never rushed at all. Our designer Rod was fantastic in understanding our needs and coming up with a design that was functional for our family. He listened carefully to our list of must haves, challenged us on things we wanted so we were sure if they were or weren't necessary and had lots of ideas based on his extensive design experience. So by the t...Read more
ime we reached our final design we knew we had workshopped every element thoroughly, and were really certain on the areas we were spending upgrades on and that we were getting everything that was important to us. Fiona has been incredible with the details of our build - always one step ahead, sourcing products and making last minute changes, communicating on any issues that arise, and well as making sure everything runs smoothly. Nothing has ever been too much trouble and we have been so grateful for her guidance throughout the build. Jim has been an excellent building manager - we have met with him regularly on site, his communication is excellent and he has kept us up to date with each aspect of the build and we have been really impressed with the impeccably clean site and his thorough management of all aspects of the build. The trade work to date has been of the highest standard, and this was something we were very particular about and prepared to pay a premium to achieve. Our choice to go with WBN was based on the quality of their display homes, and the standard of finish was clearly higher than any other we had viewed. We visited displays and researched for 2 years before making our decision, and we are now very much looking forward to moving into our home in a few months' time.1 comment
Webb B.Webb & Brown-Neaves
Hi Paul and Rebecca, thank you so much for your fantastic review! We are so proud to hear your positive feedback about our staff, particularly Rod, Fiona, and Jim. They are certainly assets to our tea... Read more
ms! Congratulations for reaching lock-up stage, and we can't wait to see your finished home! Best regards, the team at Webb & Brown-Neaves.Similar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
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- Verified customer
Third time building
We are in the final stages of construction, hand over in early March. We have built before with other builders, but by comparision WB are way ahead of their class. WB bench mark for the industry is unmatch by our previous builder. The team we've met Rod, Shelley, Fiona, Tess and Lee are experience professional. They guild us through the building process making it enjoyable and stress free. If we ever build again, we would not think twice who our builder going to be.
1 comment
Webb B.Webb & Brown-Neaves
Hi Vu N, thank you so much for your fantastic review! We are so proud to be building your third home, and we appreciate your comments about our team, we are certainly lucky to have such dedicated and ... Read more
talented staff! We wish you all the best for the rest of your build, and we can't wait to see the finished result! Best regards, the team at Webb & Brown-Neaves.Similar opinion? Write a review on ieatwords.com.au!
- Verified customer
High Quality Builder
Being involved in the building industry and knowing the quality homes this company produces made it an easy choice to build with W&B.
Very smooth experience from pre to post construction including some maintenance. Professionally high levels of customer service ensured I was well informed throughout the build. I recommend Webb and Brown-Neaves to everyone that’s looking for the perfect home.
1 comment
Webb B.Webb & Brown-Neaves
Hi Brendon, thank you so much for your wonderful review! We are so proud to have built your dream home back in 2009, and knowing you would recommend us is just fantastic! We wish you all the best in y... Read more
our WB home. Best regards, the team at Webb & Brown-Neaves.Similar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
AnonPerth, WA
- Verified customer
Major design flaw W & B won't address
We built with W & B in 2018. Our problem is we have is the bulkhead in the laundry. Not your regular bulkhead - this one is 700mm down and I hit my head on it constantly. The design is terrible and even an engineer and the Construction Manager from W&B who came to inspect it agreed and told me that it was a very poor design, not up to Webb & Brown standards. (The engineer also hit his head on the bulkhead!) I am not a builder, so I don’t read plans like a builder. I knew there was going to be a bulk head there but I honestly thought it would b...Read more
e like the one in our Study, which is high (higher than my head). The cupboard on the same laundry wall that W&B built for my ironing board doesn’t even fit a regular ironing board, which I now need to squeeze next to my washing machine. The cupboard is useless. I have repeatedly asked Webb & Brown why the design team didn't ask us if a bulkhead this big was ok way back in planning. (Of course we would’ve said ‘No’ and tweaked the plans). This house wasn’t cheap ($1 million +). As I fold the clothes up on the bench space below the bulkhead, I end up hitting my head on the bulkhead every other day. As W&B have told me there is no way to remove the bulkhead, I feel I should be compensated for such a terrible design fault that I will have to live with. I have repeatedly contacted Webb & Brown for an explanation as to why they designed it this way, but they won't address the issue. They said their General Manager would contact me. That was over a month ago. I would NOT recommend Webb & Brown to build your house.1 comment
Webb B.Webb & Brown-Neaves
Hi Anon,
Thank you for taking the time to share your feedback. At Webb & Brown-Neaves we endeavour to deliver the best possible service for our clients and so we are disappointed to hear about your co... Read more
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L84_14Perth, WA
- 2 reviews
- Verified customer
Seamless Experience, Quality Product, Personal Touch
I had known of the brand and their reputation for years prior to building, so it was an easy choice when I came to build my own home!
From the initial meeting, through the build and even post build, the service I received from staff and tradesman was always seamless and easy. Staff were understanding and really listened and understood my design needs and the finished product is of exceptional quality!
I would definitely build my next ‘dream home’ with W&B and would recommend W&B to others too!
1 comment
Webb B.Webb & Brown-Neaves
Hi L84_14, thank you so much for your review! We are so happy to hear that Webb & Brown-Neaves was at the front of your mind when deciding on a builder for your new home. We will pass your positive fe... Read more
edback onto our teams, they will be so proud! We wish you all the best in your WB home! Best regards, the team at Webb & Brown-NeavesSimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
- Verified customer
The Right Choice
Our new WBN home is at the final building stage. So far, we are satisfied with the products and services the WBN team has provided to us. Our new house looks stunning and beautiful.
We have visited almost all the display homes in the Perth market before we made a decision to choose to build with WBN. It’s not easy for ordinary people like us to have a high quality and a beautifully designed home in Perth. The building and design consultant Rod Druce, with his patience and professional knowledge, has helped us by tailoring the original WBN hom...Read more
e design which we choose, to meet our budget and specific needs. We are still able to have a design similar to the original WBN display home but with different specifications and without compromising the quality, the flexibility is something we really appreciate. Areas of strength for the WBN team would be that they provided us with a building journey that is smooth and streamlined. The customer experience manager, Emma Veen, left us a very good impression through her professionalism by resolving, and treating what seemed like minor issues seriously, and trying her best to help solve issues promptly. Now we look forward to moving into our new house, as we believe that having chosen WBN, was the best decision allowing us to live in a home that is not only beautiful, but also having a great building team to assist with the whole process.1 comment
Webb B.Webb & Brown-Neaves
Hi Zhao, thank you so much for your fantastic review! We are so proud to have built your beautiful new home, and to hear your positive comments about our staff, particularly Emma and Rod! They are cer... Read more
tainly valuable members of our team. We wish you all the best in the rest of your building journey, and in your new WB home! Best regards, the team at Webb & Brown-NeavesSimilar opinion? Write a review on ieatwords.com.au!
- Verified customer
home construction 2008 Webb & Brown Neaves
excellent customer liaison and communication from the early stage of the sale process through to handover and post completion rectification works(which were only minor,cosmetic in nature)
Quality construction, workmanship with very good trades used
contemporary design that has held its age very well and is still a very modern presenting prestige home
1 comment
Webb B.Webb & Brown-Neaves
Hi Mark, thank you for your excellent review! We are so proud to have built your home over 10 years ago, and even prouder to hear how well it is still doing! That's the benefit of building a high qual... Read more
ity home, it lasts. We wish you all the best in your WB home! Best regards, the team at Webb & Brown-NeavesSimilar opinion? Write a review on ieatwords.com.au!
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- Verified customer
A house everyone loves!
So happy with final result. Great design that completely responds to our family needs and huge street appeal. Have even had people knock on the door asking us about it. Kids have said we're never allowed to sell it!
Really appreciated communication while under construction and felt there was genuine care in the finishing, particularly as we had coordinated some landscaping and pool works that were an added challenge.
1 comment
Webb B.Webb & Brown-Neaves
Hi Kym, thank you so much for your review! It is so important for your new home to fit with your lifestyle, and we are so glad to hear that your home does just that! We wish you all the best in your W... Read more
B home. Best regards, the team at Webb & Brown-Neaves.Similar opinion? Write a review on ieatwords.com.au!
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- Verified customer
Quality! All Class and Great Service
From design to completion, nothing was too much trouble. We wanted a specific design and got exactly what we wanted.
We wanted a few changes during the build and these were done with minimal disruption to the build schedule.
Now that we have moved in, we found a few minor issues, these were rectified quickly and professionally.
Would definitely use W&B-N again.
1 comment
Webb B.Webb & Brown-Neaves
Hi Lindsay, thank you so much for your wonderful review! We are so glad to hear we were able to provide your dream home for you, and are very proud to hear about your positive building journey. We wis... Read more
h you all the best in your WB home! Best regards, the team at Webb & Brown-Neaves.Similar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
Michael F.Perth, WA
- Verified customer
Terrific service and quality from start to finish
We decided on WB Homes due to their quality of build, but were looked after from start to finish. Our Interior Design Consultant was great, she understood the look we were after and guided us on all our final selections. Peter Meek who was the Supervisor was always happy to answer any questions we had, and always made the time to meet us on site. Can't praise the staff enough for a fantastic home!
1 comment
Webb B.Webb & Brown-Neaves
Hi Michael, thank you so much for your fantastic review! We are so happy to hear about your experience with us, and especially your experience with our staff, whom we are very proud of for consistentl... Read more
y going above and beyond for our clients. We wish you all the best in your WB home! Best regards, the team at Webb & Brown-NeavesSimilar opinion? Write a review on ieatwords.com.au!
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PhilPerth, WA
- Verified customer
Quantity and Quality
we built our still current home with W&B based on their reputable position within the building industry, we were absolutely over the moon with the build from start to finish, the site Supervisor Peter Holland made a point to be in contact with us throughout the build and was completely transparent in every case. Highly recommend building with W&B
1 comment
Webb B.Webb & Brown-Neaves
Hi Phil, thank you so much for your fantastic review! We are so proud to hear your feedback, particularly about our Site Manager Peter Holland, we are certainly lucky to have him on the team. We are s... Read more
o glad to hear you are enjoying your WB home, and we wish you all the best! Best regards, the team at Webb & Brown-Neaves.Similar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
The CabanaPerth, WA
- Verified customer
Our Home Stands Out
We chose to build with W&B due to their reputation, every aspect of the Pre-Construction area went well and the changes made were all followed through. the quality of the build was good and the supervisor knew what he was doing, very experienced.
Post construction maintenance was minimum due to the original quality of the build.
The cost was very competitive.
We are still living in the same home now.
1 comment
Webb B.Webb & Brown-Neaves
Thank you so much for your wonderful review! We are beyond proud to hear your feedback on the quality of your build, and how it kept post construction maintenance low. We are so glad to hear you are e... Read more
njoying your WB home, and we wish you all the best! Best regards, the team at Webb & Brown-NeavesSimilar opinion? Write a review on ieatwords.com.au!
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Webb B.Webb & Brown-Neaves
Hi PJK! Thank you so much for your review of WB and your kind words and positive feedback to our WB Consultant, Michael Vaz! We think he's pretty great too! We're so glad to hear you're enjoying your ... Read more
building journey with us and we look forward to bringing your dream home to life. Stay safe and well. The WB Team.