As of February 11th 2022, Webb & Brown-Neaves is offering each reviewer a $50 Gift Card to their customers to encourage them to write a positive or a negative review. It is possible that reviews were written by customers who received such a reward.
Reviewer Photos & Videos
Treeny1985Perth, WA
- Verified customer
Great journey so far!
From the very start, we would like to thank Michael for helping us design our home. You made the process easy and very comfortable. You showed your willingness and genuinue care and it was never a problem to meet us when requested. Pre -start was the best experience i have experience in building, Emma Veen's attention to detail did't go unmissed. Thank you for putting up with all my variations and supporting our changes. We are now in construction and its all happening! Chris Davey is friendly and is providing to us information updates. Wow the site!! We cant believe how a building can be so clean! We are amazed! Keep up the great work WBN. Thank you for building our family home.
The Treeny Family.
1 comment
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H and M
- 2 reviews
- Verified customer
A Good Experience with an Excellent Builder
The build was well managed and the quality of the work was outstanding.
We had several issues, all but one of them was eventually satisfactorily resolved.
The estimated cost did not include ALL the site works - this was the issue that was not satisfactorily resolved. The final cost therefore was unexpectedly more than the estimated cost. This was disappointing. However it must be said that in all other respects WBN were very professional in how they planned, built and delivered our lovely new house.
1 comment
Webb B.Webb & Brown-Neaves
Hi H and M, thank you so much for your review! We are so glad to hear that your build was well managed and of a high quality, these are things we pride ourselves on here at Webb and Brown-Neaves. We t... Read more
hank you so much for taking the time to leave us a review, and we wish you all the best in your lovely new home! Best regards, the team at Webb and Brown-Neaves.Similar opinion? Write a review on ieatwords.com.au!
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4.7(806)HarindraPerth, WA
- 3 reviews
- Verified customer
A very good builder, excellent build.
We expected building our first house to be difficult reading all the horror stories people have posted. Now that we are almost at the end of the build, I can tell you it was nothing but exhilarating. Right at the beginning when we were designing our house, the WB (APG) building consultant Michael Gilomen would go that extra mile to get everything the way we wanted. He had more energy and that spark in him (than us and all other building consultants) to cater to our design needs, altering designs so many times, spending many hours outside work h...Read more
ours with us and keeping to our budget. We thought it would change after we signed contracts. It didn’t. The builder was very accommodating, prestart was fantastic and WB had the best range of standard options letting us keep within budget. Communication was very good and any errors were easily solved by emails. There will always be omissions or mistakes with a build but way in which they were rectified cannot be faulted. Build was excellent, on time, we were always well informed and Justin Campbell, the building supervisor was very accommodating. All our concerns (I assure you there weren’t many), how small they were, were looked into and sorted out to our satisfaction. Justin was so easy to work with. I’ll recommend him and Michael. House looks amazing, looks exactly like what we dreamt of. They got good tradesmen and tiler has done beautiful job. I’m glad I didn’t go with a cheaper builder and will build again with WB. I guess you get what you pay for. Can’t wait to move into our house and will let everyone know when we do.1 comment
Webb B.Webb & Brown-Neaves
Hi Harindra, thank you so much for your wonderful review! We thank you for your kind feedback regarding our staff, and knowing you would recommend both Michael and Justin is just fantastic. We will pa... Read more
ss this on to them, they will be so proud! We wish you all the best in the rest of your building journey, and we can't wait to see your finished home and celebrate this new beginning with you! Kindest regards, the team at Webb and Brown-Neaves.
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BrettPerth, WA
- Verified customer
Our Project Partnership
From our first meeting with Ben from WBN right through to post construction of our residence we were treated with the utmost attention.
We were given a comprehensive guide of the entire project process by Ben and he ensured we were looked after in every part of the process including initial design, product and finishes selections, final design and ultimately construction.
The construction stage of our new two storey residence was seamless and even with the change of a supervisor after lock up the flow of work was not affected which also incl...Read more
uded a period of four weeks while we were way overseas. Constant communication and updates were never comprised. We also had great trades work on our residence and their attention to detail was greatly appreciated. Our residence was completed within initial estimated time frames and with some minor modifications along the way actually came in just below our initial contact price.
1 comment
Webb B.Webb & Brown-Neaves
Hi Brett. Wow, what a fantastic review! We thank you for taking the time to provide your feedback. At Webb & Brown-Neaves, we have a large focus on constant communication, including post-construction,... Read more
and we are glad you mentioned this! We are thrilled to hear about your positive experience with our team, and we will pass the feedback on - they will be so proud! We wish you all the best in your beautiful home! Best regards, the team at Webb and Brown-Neaves.Similar opinion? Write a review on ieatwords.com.au!
Dalibor A
- 4 reviews
- Verified customer
High quality builder with great customer service
Before choosing a builder we did a lot of home work to find a reputable builder for the best price and most importantly a builder that we could rely on. Finally we chose Webb & Brown-Neaves (APG Homes) and we were not disappointed. They were very helpful the whole way through and were always quick to rectify any misunderstandings. Great customer service and quality workmanship. Highly recommended.
1 comment
Webb B.Webb & Brown-Neaves
Hi Dalibor, thank you so much for your wonderful review! Being a builder our customers can rely on is so important to us, and exceptional customer service is a big focus for us here at Webb and Brown-... Read more
Neaves. We are so proud to hear about your positive experience, and knowing you would highly recommend us is just fantastic. All the best in your new home! Best regards, the team at Webb and Brown-Neaves.Similar opinion? Write a review on ieatwords.com.au!
Antonia MossPerth, WA
- Verified customer
Fantastic Builder choice.
We were extremely happy with Webb & Brown-Neaves (APG Homes) from day one. The sales rep at the time was available 27/7 and answered all our questions and outlined the building process in detail from Go to Woah. As the build progressed we were offered a lot of information and support and were happy with the quality of building products. The pre- start was extremely well handled by Lisa Rose and nothing was too much trouble for her. The Supervisor Joe was always accessible and helpful and provided regular updates and information. The Client Liai...Read more
sing with Fiona was hugely helpful as we asked her so many questions and needed assistance with changing and following up on certain things. She was generous with her time, on the ball, and always replied in a timely manner. The icing on the cake was receiving a generous gift from the company for the house on completion of the build and the handing over of the keys. We had a few minor hick ups post build as some things needed to be seen to (as can be the case with a new build) but was most impressed with the follow up and quick rectification of these situations. In particular I would have to mention the exceptional assistance and customer service of Angelica Porreca, Building and Design Consultant, who rectified one of these situations in such an efficient and caring manner and left us feeling that we were definitely with a company that genuinely cared about their clients and their new home. Antonia Moss1 comment
Webb B.Webb & Brown-Neaves
Hi Antonia, thank you so much for this incredible review! Supporting our customers and providing exceptional customer service is a huge focus here at Webb and Brown-Neaves, and we are so pleased to he... Read more
ar your experience has been a positive one. We will be sure to pass your kind words onto our team, they will be so proud! Warm regards, the team at Webb and Brown-Neaves.Similar opinion? Write a review on ieatwords.com.au!
Cheech74Perth, WA
- Verified customer
Love our new home
Our build was managed extremely well; Fiona the client liaison, was always just a phone call away and supported us throughout the build, promptly answering all of our questions and alleviating any anxiety. The build went smoothly and there were no issues with the finish or quality of workmanship during the build. Of particular note was our fantastic experience with the sales representative Glen, he was extremely professional and guided us through the initial process. We are very pleased with our Webb & Brown-Neaves home and would definitely bui...Read more
ld with the company again. One thing I would recommend is for the company to invest in VIrtual Reality technology, this would enable customers to visualise plan changes and their choices at pre-start; a virtual walk through would have many benefits for the consumer.1 comment
Webb B.Webb & Brown-Neaves
Hi Cheech74, thank you so much your amazing review! We agree that Fiona is a great asset to our team, and we will be sure to pass on your kind words! We are so glad to hear the build went smoothly and... Read more
you are happy with your new home, and knowing you would build with us again is just fantastic. We thank you for the feedback and recommendations, and will certainly take this into consideration - we are always looking for ways to improve! We wish you all the best in your new home. Best regards, the team at Webb and Brown-Neaves.Similar opinion? Write a review on ieatwords.com.au!
- Verified customer
Love our new home
From a difficult beginning with the planning process, we ended up being extremely happy with the outcome. Our home is beautifully constructed. Well done Peter, Mia and Ben. Excellent service.
1 comment
Webb B.Webb & Brown-Neaves
Hi Mike, thank you so much for your wonderful review! It means so much to us to hear about your happiness with the finished product - seeing our customers so happy in their new dream home is the best ... Read more
part of being a builder. We wish you all the best in your brand new Webb and Brown-Neaves home! Warm regards, the team at Webb and Brown-Neaves.Similar opinion? Write a review on ieatwords.com.au!
Other Home Builders
Matt O.Perth, WA
- Verified customer
Very happy with building process and end result
Supervisor was very regular with communications and never missed a single fortnightly update.
Workmanship was good, some minor touch ups required on plastering work post handover which was dealt with promptly and at no additional cost to us. Leaking tap and toilet bowl were also repaired. Nothing is perfect in this world, all we could ask for is that issues are resolved in a reasonable manner and timeframe and this was always the case.
All issues pre, post and during construction were handled promptly and resolved swiftly without any unnecess...Read more
1 comment
Webb B.Webb & Brown-Neaves
Hi Matt, thank you so much for taking the time to leave us such a great review! At Webb and Brown-Neaves, we are dedicated to providing exceptional customer service and consistent communication - we b... Read more
elieve it is of the utmost importance throughout the building journey. We are so glad to hear this positive feedback, our team will be so proud! Best regards, the team at Webb and Brown-Neaves.Similar opinion? Write a review on ieatwords.com.au!
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Alan MPerth, WA
- Verified customer
Great Experience
This was our first build experience in over 37 years, we were very impressed with the display homes and consultation service provided to accommodate our requests. The whole build experience was managed very professionally, we were kept informed of build progress.
Site supervisor was always available to meet with us, and go through any queries that we had.
Any issues that we had during handover ( oven light not working), was followed up by supervisor.
1 comment
Webb B.Webb & Brown-Neaves
Hi Alan, we thank you so much for your fantastic review! The building journey doesn't stop when the house is finished, and we are dedicated to providing exceptional post-construction service. We are s... Read more
o glad to hear about your positive experience building with us, and we wish you all the best in your new dream home! Warm regards, the team at Webb and Brown-Neaves.Similar opinion? Write a review on ieatwords.com.au!
Glen FoleyDarch
Professional First Class Builder
Thus far the building phase has progressed according to the advised schedule. Trades have been professional and of high quality. We have been extremely happy with the coordination of pool installation with a third party contractor during the early phases of the build. The builder communicates well and small issues are resolved quickly and effectively. At this stage we have minimal complaints. We did think it took a while to move through the final design, council approval and pre start phases but are happy with the quality of the design and the pre start selection process and choice. Very happy with the quality of the product thus far from this first class builder.
1 comment
Webb B.Webb & Brown-Neaves
Hi Glen! Thank you so much for taking the time to leave us a review. From start to finish and beyond the building journey, we believe communication is of the utmost importance. It's a big focus for us... Read more
here at Webb and Brown-Neaves, so we are glad you mentioned that! We can't wait to see your new home finished, and share this new beginning with you! Best regards, the team at Webb and Brown-Neaves.Similar opinion? Write a review on ieatwords.com.au!
JaniePerth
- Verified customer
Vance Jenkins (Building & Design Consultant) is awesome
On our first meeting at Webb & Brown-Neaves we met Vance Jenkins and we were impressed by his happy and open demeanour. He immediately set us at ease and his first impression was the best of all companies we had been to. We chatted and discussed our wants and needs for our 4 bedroom family home. Vance listened intently and applied our ideas with his own suggestions to come up with an initial design specification for our block. We were very happy with what we saw. We then worked with Vance over the ensuing weeks to fine tune the initial con...Read more
cept into the final design. At all times Vance's friendly and professional demeanour made us comfortable and confident that we had chosen the right builder for our family home. We are now living in the home and we love it! Vance recently dropped by unannounced to deliver us a welcome gift and to see his design 'in the flesh.' We highly recommend Vance Jenkins and would confidently use his skills and services in the future. You won't be disappointed if you do likewise.1 comment
Webb B.Webb & Brown-Neaves
Hi Janie, thank you so much for your wonderful review! We are so pleased to hear about your positive experience with Vance - we think he's pretty amazing too! We always aim to make the building proces... Read more
s as easy and straightforward as possible, and we are so glad to hear that Vance was able to make this happen for you. We wish you all the best in your new family home! Warm regards, the team at Webb and Brown-Neaves.Similar opinion? Write a review on ieatwords.com.au!
MSWAPerth, WA
Professional team, high quality homes!
The WBN team have been a huge part of the MSWA Mega Home Lottery's success for a number of years. They have partnered with MSWA for over 10 years and have always treated us with the utmost professionalism and have delivered us beautiful homes, all of the highest quality, time and time again. From what begins as a simple brief, the build and design team then weave in the latest trends and structural advances to the overall design and really bring a custom edge to the overall look and feel. Often tasked with tight time frames, we've been very impressed with the team's ability to deliver the projects within the agreed timeline.
1 comment
Webb B.Webb & Brown-Neaves
To the MSWA team, it has been a pleasure to work with you over the years. We are delighted to support such a dedicated organisation, and contribute to making a difference. We are thrilled about our up... Read more
coming project together, and are looking forward to seeing where our partnership takes us in the years to come. From the team at Webb and Brown-Neaves, we thank you for your wonderful feedback.Similar opinion? Write a review on ieatwords.com.au!
- Verified customer
Choice of builder proving to be well justified
After full and thorough research W&B-N were on my short list of prospective builders for my new 2-story home at Burns Beach. I committed to them at my first face to face meeting with Michael their Building and Design Consultant, on 5th March 2018. Since that day, in regard to personnel, all of the other people I have had dealings with, including Michelle at Reception, Veronica in Pre-start, Fiona in Client Liaison, Jaime the Site Manager, and "backroom" design, engineering, and admin support staff, have also proved to be worthy members of the t...Read more
eam which help continually to give W&B-N its well deserved very good reputation. Staff seem to really like working for this building company, so they must obviously also be well supported by their management team. Worth noting is that their State Manager John made a point of introducing himself to me, looking at my design, and just having a chat. He apparently does the same with all new clients. From that day in March last year to the mid-construction stage building is now at, the journey and the process has been steady and reliable, and professionally, capably, efficiently, and pleasantly managed. For me it has actually been enjoyable and free of stress and I feel well justified and certainly have no misgivings about my choice of builder. I always felt in control of design but was open to advice and suggestions based on their experience. When the final documentation was signed off it was clear, complete, and accurate. I knew exactly then where I was at in regard to costs, which have always been transparent and trustworthy, and this has not changed and I see no potential for it to. I received advice on the 15th October 2018 that the Building Permit had now been issued, and construction work then began on site on the 20th October. I am very happy with the rate of progress and quality of the build to date, and the condition in which the site is maintained. I made a point of introducing myself to the three bricklayers Matt, Richie, and Adam while they were working, and will do so for some other trades, but otherwise I don't go on site while work is in progress. I feel very relaxed about now just letting the builder get on with it. Communication channels are always very much open and if I have any issues or queries they are promptly and satisfactorily addressed, although to date such things have probably just been based more on my curiosity, or lack of building knowledge. I am now really just in the position of monitoring and checking and "ticking off the boxes". My experience with this company has given me the justification to fully trust and rely on them in all facets of the home building process and journey.1 comment
Webb B.Webb & Brown-Neaves
Hi Patrick. Wow, what an incredible review! We thank you so much for your time in providing your feedback. We are so pleased to hear about your positive experience with our team members, we think they... Read more
're pretty amazing too! For us, we know the building process can be daunting, so we aim to make it as stress-free and easy as possible, and we are glad we have been able to do that for you. All the best for this new beginning and we can't wait to share it with you! Best regards, the team at Webb and Brown-Neaves.Similar opinion? Write a review on ieatwords.com.au!
NataliePerth, WA
- 3 reviews
Awesome building experience
This was our first experience at building and from the first time we looked at one of the display homes that appealed the most to us and through the whole building process to now being in our new home, the team at Webb and Brown Neaves were absolutely amazing. We changed the display home specs slightly to suit our needs and also to suit the block we had purchased and they were extremely knowledgeable and the final plan was perfect in every way. Their guidance and patience were second to none and the build has been faultless with any minor issu...Read more
es or changes we needed, being addressed promptly. We were kept informed regularly through the whole building process and their attention to detail, professionalism and high standard of workmanship is evident in our new home as is the excellent after sales service and follow up. We are absolutely loving our new home and receive constant compliments. We could not recommend WBN highly enough.1 comment
Webb B.Webb & Brown-Neaves
Hi Natalie, thank you for your wonderful review! We know your first building experience can be daunting, which is why we are here to support you at every stage of your building journey. We are so prou... Read more
d to hear about your experience with us, and knowing that you would recommend us so highly is just fantastic! Best regards, the team at Webb and Brown-Neaves.Similar opinion? Write a review on ieatwords.com.au!
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KerrymPerth, WA
- 2 reviews
- Verified customer
Absolutely Delighted
We chose Webb & Brown-Neaves to design and build our new home as we had built with them 15 years before and were so happy with the building process and end result. From the first contact with the Sales person, through the Design team (as our home was designed specifically for us on a difficult block), pre-start and the whole construction period, it could not have been handled better. We were kept appraised of costings and there were no nasty surprises except for groundworks to remove limestone which was an unknown until work started. Our req...Read more
uests or queries were dealt with quickly and expertly and all staff were friendly and competent. The resulting home has even exceeded our hopes with great workmanship and quality. We would happily build again with Webb & Brown-Neaves if they hadn't already delivered our dream home.1 comment
Webb B.Webb & Brown-Neaves
Hi Kerry, thank you so much for your amazing review! We pride ourselves on quality and exceptional service, and are so glad to hear we have exceeded your expectations. We are absolutely delighted to h... Read more
ave been able to build two homes for you! We wish you all the best in your new dream home. Warm regards, the team at Webb and Brown-Neaves.Similar opinion? Write a review on ieatwords.com.au!
PouletPerth
- 2 reviews
- Verified customer
Very Happy
At all times, Webb & Brown-Neaves (then APG) was very accommodating to our requests. Our building supervisor explained things very clearly and was consistent with his communications. Emailing both the supervisor and office staff resulted in prompt responses. When errors in the construction were discovered the corrections were completed quickly and without fuss. There was definitely no “horror” stories here.
1 comment
Webb B.Webb & Brown-Neaves
Hi Poulet, thank you so much for your fantastic review! We know there are building "horror stories" out there, which is why we pride ourselves on exceptional service and consistent communication. We a... Read more
re so happy to hear about your positive experience with us and we wish you all the happiness in your new home. Best regards, the team at Webb and Brown-Neaves.Similar opinion? Write a review on ieatwords.com.au!
LeylaPerth, WA
- Verified customer
Love our WBN Home!
Fantastic experience building with WBN, we love our new home. Prestart process with Lisa was excellent and the construction was on time and of very high quality. Any query or item for service has been dealt with efficiently and with great care. Wouldn't hesitate recommending WBN.
1 comment
Webb B.Webb & Brown-Neaves
Hi Leyla, thank you so much for your wonderful review! We pride ourselves on excellent quality, and we are so happy to hear you love your new WB home. Our team will be delighted to hear your feedback,... Read more
and knowing you will recommend us is just fantastic. Warm regards, the team at Webb and Brown-Neaves.Similar opinion? Write a review on ieatwords.com.au!
seekyouPerth, WA
- 4 reviews
- Verified customer
Great builder
Happy with how everything went with them. Communication was always very clear and we were kept in the loop at all times. All our questions were answered in a timely manner.
No major issues throughout the whole build process. Build was completed ahead of schedule and to the standards we expected.
Even after handover the support was really good, any questions we had were answered appropriately.
1 comment
Webb B.Webb & Brown-Neaves
Hi seekyou! Thank you so much for your amazing review. We know the build process can be daunting, which is why communication is such a big priority to us. We are so proud to hear about your experience... Read more
with us, and we wish you all the very best in your new home. Best regards, the team at Webb and Brown-Neaves.Similar opinion? Write a review on ieatwords.com.au!
Owen ThreadgoldPerth, WA
- Verified customer
We love our new home
From start to finish and even to this day, the service offered by Webb and Brown Neaves has been exceptional. They delivered on exactly what we had agreed upon at the start of the process and no more can be asked than that. Since moving in we have had no issues and found the workmanship to be perfect. We could not recommend them highly enough.
1 comment
Webb B.Webb & Brown-Neaves
Hi Owen, thank you so much for your fantastic review! We pride ourselves on exceptional service and meeting our clients' needs, and we can't thank you enough for sharing your wonderful experience with... Read more
us. We wish you all the best in your new home. Warm regards, the team at Webb and Brown-Neaves.Similar opinion? Write a review on ieatwords.com.au!
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Webb B.Webb & Brown-Neaves
To the Treeny Family, thank you so much for your wonderful review! We are so excited to hear your build is well under way, and we can't wait to celebrate your new dream home with you! We thank you for... Read more
your feedback on Michael, Emma, and Chris - we will pass it on to them, they will be so proud! We wish you all the best for the rest of your build, and we are looking forward to seeing the finished product! Kindest regards, the team at Webb and Brown-Neaves.