Weber Family Q Questions & Answers

Hi Matt, we can help you with the parts for your conversion. Please contact us on 1300 301 290, and have the barbecue's serial number handy when you call. We can give you prices and organise over the phone. Cheers!

Hi Colin, thanks for your question. We can organise conversions for your barbecue. This is organised through our head office as (depending on the conversion) there needs to be a technician involved as well as the parts. Can you please contact our head office on 1300 301 290 to organise this.

Josh, thanks for jumping in on this conversation. That's not true; we do sell parts to customers. As mentioned above, depending on the type of conversion will depend on whether a technician or gas fitter is required, so there is a process to go through before we can send out parts.

The statement you're referring to applies to US barbecues- in Australia and NZ, it's a different process and we do allow conversions. Hope that helps clear that up!

Hi Marilyn, thanks for getting in touch! We can help you with that- can you please contact our customer service team on 1300 301 290 and we can give you all the info you will require, plus organise the parts you'll need to complete the conversion. Thanks!

Hi Naomi, thanks for your question. If you have a Q320 (older model), then the new Q3200 lids will fit as the cookboxes are the same size.

The thermometers are different shapes, so you'll need a new one to fit the new lid. If you want to purchase one, please contact us on 1300 301 290 and we can organise the order over the phone through our head office.

Hi Jeff, if you look at this page here, it shows a breakdown of your barbecue (it's the same for a 2 or 3 burner Spirit) https://www.weber.com/AU/en/help/schematics/browse/44012224

If you look at number 24, that's the igniter kit model. That should sit in a little bracket on the inside of number 25, the right-hand side of the leg frame.

if you've got any further questions, please let me know.

Hi Susan,

Thanks for your question. If you can have your serial number handy, and call our customer service team on 1300 301 290, we can organise the conversion for you. Thanks!

Hi Jenny, if you've replaced the battery and checked that there is no corrosion inside the battery chamber, then the button is most likely the culprit and will need replacing. If you contact us on 1300 301 290 and have your serial number handy, we can get a replacement out to you :)

Hi Jade, thanks for your query. It could be a couple things, but the first I would check is that you're using the correct gas type, as our Q's can run on Natural Gas or LPG.

You can see on the back of the Q frame or under the side tables a white sticker- this has the serial number on it, as well as the gas type. For example, if it has NG, and you're using bottles, then that is why your flames are burning like that.

If you want to send through some images along with your serial number to [email protected] and we can take a look at this for you :) thanks Jade.

Hi Angela, it can go on either, but we typically recommend it goes on the opposite side to the igniter so there is enough airflow to ignite the barbecue :)

Hi Mary, yes you can. Give us a call on 1300 301 290 and have your serial number handy and we can organise this for you. Thanks!

Hi there, there is no difference in the size/shape/weight of the Q or the performance; it's purely down to aesthetic preference on what colour want. The colour is a premium option available in Weber Specialist Dealers, Weber Stores and online.

Hi Julie, I'm sure you can! Can you please call us on 1300 301 290 and we can organise the necessary parts & technician for your conversion. We will need the serial number to do this, and the number you've provided isn't the correct number- it will have 2 letters and 6-7 numbers, and will be on a white sticker on the frame that has the Weber logo on it. Thanks!

Hi there, if you're finding that your eggs are sticking, try placing a dob of butter on the hotplate before cracking the egg. Ensure you're cooking over medium heat. You might find this helpful here: https://www.weber.com/AU/en/recipes/pork/aussie-breakfast/weber-189124.html

Hi Lou, thanks for your query. In terms of built-in barbecues, we also have a Summit range here: https://www.weber.com/AU/en/barbecues/premium-gas-range/summit-series/summit-e460-ng-built-in/7261024.html?cgid=221#start=1

The difference in price relates to the stainless steel housing, as well as the re-designed burner system, to fit the built-in specifications. If you need any more information on these barbecues, please let us know.