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9 questions from our users

Kathy N Tom H.

Kathy N Tom H.asked

I am really over this machine every time we go to use it It never works properly now it won't let the water through. I am not getting any joy out of Godfrey's over the phone i don't live near a store



1 answer
Wertheim
Godfrey G.Wertheim

Hi Kathy,
We are sorry to hear of the issues you are experiencing with your machine.
Have you checked the machine for blockages?
You can have the machine booked in through your nearest Godfreys store for further inspection.
Regards,
The Wertheim Team

Alan C.

Alan C.asked

Where can I source parts for se9500 carpet cleaner in Melbourne?

2 answers
Wertheim
Godfrey G.Wertheim

Hi Alan,
Replacement parts for this machine can be purchased through your nearest Godfreys store.
Regards,
The Wertheim Team

Greg N.
Greg N.

I would suggest Godfreys. That is where I purchased mine. They can source parts and service for you.



Vonne

Vonneasked

My Pet Pro SE950 is relatively new but had a problem with it just before warranty expired which, hopefully, was fixed however I have used it only once since then until last week when I wanted to use the machine again. I found that the fluid was not coming through and I think the 'jets' might be clogged. I am again taking it into be 'looked at' this morning but obviously if the jets are clogged then I would like to know how to fix the problem without having to do a 120km round trip (and I don't doubt that this one will cost me $$$ as well.

I also find the machine difficult to clean and to put together again!
Y A King

2 answers
Greg N.
Greg N.

I find the jets can get blocked if you don't regularly wipe the bottom stainless plate while using the unit. I personally find it very easy to put together again. Hope it is only a simple thing.

Best of luck.



Wertheim
Godfrey G.Wertheim

Hi Vonne,
The staff at the store can show you how to easily clean the machine yourself at home and how to take apart and put the machine back together.
If clogging is occurring it may be that the machine is not rinsed all the way through after use, we recommend to run the machine with just clean water to rinse out all the pumps and tubing after use.
Regards,
The Wertheim Team

Rodney S.

Rodney S.asked

my rollers have stopped turning but the rest of it is still working

2 answers
Greg N.
Greg N.

I suspect your belt has snapped.

John G
John G

Where can I get spare parts from in Western Australia, need to replace the water container for me SE9500

Donna K.

Donna K.asked

How do I open the red filter

1 answer
David J. Mallett
David J. Mallett

You may have a different model so its best to download the operating manual for your model to learn how to open the filter

Craig L.

Craig L.asked

I purchased the Wertheim SE9500 Pet Freindly etc. Although we've had it for 5 years - it has been used very sparingly - maybe 4-5 times. Now, the flow gauge doesn't work, the brush rollers don't turn and the it only squirts cleaning solution for 2-3 seconds when turned on. Any Ideas?

2 answers
Greg N.
Greg N.

I would take it to the place of purchase and have it serviced.

Craig L.
Craig L.

Done that - getting charged $90 for them to send it away. Thanks.

Anita

Anitaasked

Where can I buy a piece of the machine? the lower part broke.

No answers
Shukria

Shukriaasked

Is this Deep Clean Engineering made in china or german?

1 answer
phassall
phassall

it is made in China

Anna

Annaasked

I have just bought a Wertheim SE9500 but there are no instructions - where can I get some instructions? - thank you

1 answer
Habib
Habib

You can download this manual from the net.
wertheim_se9000_instruction_manual.pdf

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