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3.6

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useless machine waste of money!

published

The machine is easy to use but doesn't suck up water properly. Used 4 ltr of water but only sucked about 1 ltr?? The roller brush hardly turns at all the belt is in excellent condition. The water doesn't seem to cover the area properly even when it is done slowly. Only used this machine 4 times on rugs. I would not recommend this product even if it's cheap just a waste of time, money and effort.



Purchased at Godfreys for A$109.00.

1 comment
Wertheim
Godfrey G.Wertheim
MarthaNewsome1

MarthaNewsome1Sydney

  • 3 reviews

Why did we pay so much and not sucking water out of the carpet.

published

Just purchased this a week ago. Why did we pay so much for ours? People who reviewed this carpet cleaner less than a year prior to us paid $120 less than we did. It does not suck water out of the carpet that well at all and leaves it very wet and blotchy when it dried (when it dried!). We paid $269, with the original price on the tag being $299. Why such a big price hike. Feel ripped off as it does not suck the water out and we paid so much more than others out there. Shame on you Godfrey Blacktown.



Purchased in May 2021 for A$269.00.

1 comment
Wertheim
Godfrey G.Wertheim
Sam

SamSydney, NSW

  • 10 reviews

Don't buy

published

I purchased a Wertheim SE2000. I rarely used it. However, when I did, there always seemed to be a problem. The main one is water pickup. I have tried everything to fix the problem. Not worth taking back to repair. Just avoid. Makes a lot of noise. But not reliable. (Later). Wertheim/Godfreys were good enough to ask me to bring it in to have a look it. I have to drive 11 kms to get to the store. They will charge me to look at it. Then they will charge me to fix it. No suggestion that if it is poor manufacturing, they will fix it free of charge as they should. I purchased the appliance on the recommendation of the sales rep. I am a repeat customer. Not happy.



7 comments
Wertheim
Godfrey G.Wertheim
Sam
Sam
Wertheim
Godfrey G.Wertheim
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My2cents

My2centsPeel, WA

  • 27 reviews
  • Verified purchase

Great Value for money

published

Purchased in May 2021 at Godfreys Physical Stores for A$149.00.

Waynel

WaynelGippsland, VIC

Works Well

published

Have used it twice now and a very happy with the results pet stains removed using the Hoover pet plus shampoo would highly recommend this shampooer to anyone thinking of buying one easy to clean the dirty tank and the base of the machine

Purchased in March 2021 at Godfreys for A$149.00.

Betty Mills

Betty MillsSydney, NSW

  • 2 reviews

Wertheim Magic

published

Love love love the job it did on my carpets, they all look like new.
Love that it is easy to use.
Light to move not cumbersome like the rented machines.
Loved the price. Thank you!!!!

Purchased in January 2021.

S F M

S F M

  • 2 reviews

Doesn't suck up water well

published

Purchased this product earlier today. Easy to follow instructions.
The only things is that it doesn't suck water up that well. Filled up twice but the waste water compartment only had not even a quarter. Hope it doesn't rot the floorboards.

Purchased in February 2021.

kebaf

kebafQueensland

Could do better.

published

Found it easy to use, doesn't suck up the water that well. Left alot in the carpet.
Get what you pay for I guess.

Steve

SteveBrisbane

  • 9 reviews

Better than expected

published

With 2 toddlers that spill everything on the carpets on a hourly basis we had got to the point that it was time to replace them - we couldn’t decide with what so bought this cheap carpet cleaner. It is was so good we’re in no hurry to replace the carpets any more. The carpets were touch dry after about 2 hours as well. Only negative is I can’t see an easy way of cleaning the nozzle that sucks up the water. A hose pipe seemed to work but I feel there must be a better way.

Carpet & Floor Cleaners

Find out how Wertheim SE2000 compares to other Carpet & Floor Cleaners

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Sylvia

Sylvia

  • 8 reviews

Pleasantly surprised

published

Tried the shampooer out today for first time. I thought it was great, easy to use ... And I couldn't find my instructions. Brought two large rugs up beautifully. Seen a lot of negative reviews but I couldn't fault it.

Pluver

PluverWide Bay-Burnett, QLD

  • 9 reviews
  • Verified purchase

Clean your carpet!

published

We bought this carpet cleaner to clean up after our pet dog and baby. For the price it works very well and we really cant complain. Its simple to use and does an equivalent job of a hired machine. No real negatives. It is quite plasticy but is still durable :)

A.B

A.BVictoria

  • 2 reviews
  • 6 likes
  • Verified purchase

Awsome cheap machine

published

First use I was impressed it's great to use as a quick freshen up of carpets definitely worth the money spent ived borrowed a carpet shampooer of friend which cost them over $700 to buy and the SE2000 that I played $140 for works way better

lisa

lisa

  • 10 reviews
  • 1 like

Lovely little machine

published

Only used once so far but it’s quick and easy and can see all the dirt in the water. You can make your own cleaning solution which works out just as efficient and economical. Great price at godparents and used cash rewards and eBay and got free shipping too. Would def recommend this and I can’t wait to use it again

Bella

BellaGippsland, VIC

  • 14 reviews

Surpassed all expectations

published

Questions & Answers

Lyn B.

Lyn B.asked

I purchased this machine 6 weeks ago, I am very impressed with the clean, its ease of use etc. However
I am not impressed with the amount of dirt that stays in the suction area (front/bottom) that you cannot access to clean. It also leaves furballs on the carpet - I dont have animals but only way to explain the black balls of fluff left behind. Is the machine supposed to do this? I took it back to the store and the owner indicated that this could happen and just use a knife to poke up and clean out - I think I was being fobbed off to be honest. I am at a loss at to why you would build something with an area that holds dirt but you cant clean out. Please help.

2 answers
Waynel
Waynel

Hi Lynn
I put the base under a tap to clean it works well . Leave both the water tanks off .
As far as the fluff is concerned I get that as well I just run over i5 again without pressing the trigger

Wertheim
Godfrey G.Wertheim

Hi Lyn,
Yes you can put the base under the tap as that works to take out the dirt, please leave both water tanks off.
As for the fluff you need to run over the carpet that also will help.
Regards,
The Wertheim Team

Angie

Angieasked

Got home and No instructions in the box
Has 4 screws but no instructions for these either

2 answers
Waynel
Waynel

Hi Angie they should be for the handle you can download the instructions on the net

Wertheim
Godfrey G.Wertheim

Hi Angie,
We do apologies for that.
Yes you can get download the instructions on line.
Please see the below link.
https://www.godfreys.com.au/wertheim-extractor-carpet-shampooer
Regards,
The Wertheim Team

Heidi E.

Heidi E.asked

Why water is not going into waste tank from holding tank

2 answers
Waynel
Waynel

Have you cleaned the filter at the bottom of the cleaner head it comes out and you need to wash it clean

My2cents
My2cents

Check the twist plug is in securely. It's at back of dirty water tank, on left side . Also, recheck the dirty tank itself is fitted in (handle lays flat and clicks).

Get an answer from our members and Wertheim representatives

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