Were with WFI for years and received good service and the property claims after storms were handled well. My wife (Policy owner) had a car accident that saw her in intensive care. WFI threw us to the wolves (IAG) to settle the claim. Result was claim knocked back as Wife (Policy owner) should have made the initial call to WFI, and not me as her husband (Policy co-signer). Set aside the fact that she was in intensive care and I was a co-signer to the policy, they didn't care. Two months of emails, phone calls, threats and intimidation final...Read more

I just read some of the reviews and can't believe this is the same company I am insured with!!!
I have had a farm insurance policy with WFI for over 12 years, over that period till 2016 I had a few small claims that were dealt with quickly and efficiently...
In 2016 our historic farmhouse which was built in 1862 and we had spent 10 years renovating, burnt to the ground. There was literally nothing left... I contacted WFI and was met with compassion, genuine caring for our safety and useful information on what to expect and where to go to from ...Read more

We have been with WFI for more than 30 years, put a claim in recently for a broken window. They asked for more details so we sent them more details. We heard nothing back so sent an email asking what was happening, never heard back so sent another email, never heard back so today have sent yet another email. Nearly a month since we first contacted them and simply want a reply to our emails or some sort of acknowledgement that we exist. Used to think they were a great company, absolutely the opposite now.

Update: Finally heard back from them an...Read more

I have dealt with numerous insurance companies in my 65 years .WFI is by far the worst company that I have dealt with in relation to paying out on claims . They are slow and will do everything possible to avoid paying out .
I had a situation where some eaves were damaged during a storm
They sent out a building company and a private assessor plus numerous phone calls and emails to avoid paying out .They rejected the claim .
I had the repair done for $374 .
I must ask is it really worth losing a 7 year customer for $274 ( i have a $100 exce...Read more

The business I work for quoted on an automotive repair covered by insurance in April. Got the authorisation to proceed in early June. Completed the job late June and submitted the invoice the same day. Have been following up on payment for the last month and was told it is in the "processing" stage. Today I rang again and was told we have to change the name on our invoice from WFI Insurance Limited to either WFI or Wesfarmers Insurance Limited. Seriously - it has taken just under three months to request that? From experience, insurance can take...Read more

I joined Wesfarmers when i was just 17 & bought my first car. I am 46 now. I have been more than happy with there service this whole period. I cannot understand the poor reviews. It might be peoples approach & the need to be familiar with what there Policy covers them for as there are a few to choose from when you join. Read the Policy book they send you. Over the years I have had a car stolen, a freezer breakdown & all food rotted/summer storm power loss while away on holidays, a fridge breakdown & food rotted while away again at Christma...Read more

Dreadful. My mother and father have had their house policy with WFI and it's predecessor since 1954.

Recently my mother had a pipe burst in her ensuite. Water all over the carpet in the bedroom and hallway. A week of hot air blowers, 24 hours a day, to dry it all out and leaving stains on the white carpet in the bedroom and hallway. An assessor took photos and said she should replace all her carpet as you can't join new carpet to old and make it look ok.

She eventually replaced all her carpet at a cost of $9000 or so. Finally she got a ch...Read more