Great coverage
Excellent service
Compete with prices
I have been a member for a number of years and never anything but happy with the service and products.
Contact is welcome by phone, things dont have to be submitted online .

Since being recommended to and joining Westfund, we have had fantastic service and assistance from the staff at Westfund. We initially saved $1,600 in the first year compared with our old fund, with even better benefits and have been with Westfund for at least four years. Last year my husband had a fall in a country town, landing in a country regional hospital with a spiral fracture of his right femur, which necessitated two weeks stay there prior to him being transferred back home by air. One of the best helpful benefits enabled me to pay for my motel accommodation while we were in the region unexpectedly.

Love the vitamin benefit as well, and was reminded by the staff today to claim it, as I had forgotten that it was there.

Their customer service is non existent, they care about collecting premiums not their customers. When it comes to claiming members benefits they give customers the run around. Then when you question it they become very defensive and rude. Im very disappointed and disgusted by the treatment Ive received from this health fund after having been with them for years and paid a lot of hard earned money. The time that i need to claim they start hiccuping, its not right!

Westfund offer quality care and their over the phone service is excellent. The phone is answered quickly. Have been with them 20 years, wouldn't change. They provide payment for claims promptly.

We changed to Westfund a couple of years ago and never looked back, we are always amazed at how easy and friendly they are to deal with, even on two occasions advising us of additional entitlements we could claim for! Compared to our previous fund Westfund is so user friendly and offer good value for premium cover, I never hesitate to recommend Westfund to family and friends.

I recently changed to Westfund after being a loyal Medibank Private member for 30+ years. I had blindly accepted premium increases during this period however after seeing the increase in April ‘19, I was motivated to undertake a provider comparison. I subsequently changed to Westfund and based on my interactions with Westfund from the initial contact to now, my decision has been vindicated. Interestingly I have not heard a word from MP which speaks volumes.

As usual I received the very best service. I have been a member for many years now and I would be very surprised if I did not get the best service

I am always impressed with their call centre staff and especially their call back system that saves you hours waiting on the phone. If you have a query it is always answered in an effective,efficient,accurate manner.
We have been a member for five years and have never had a problem with a claim after multiple hospital stays and surgeries.

Our policy with Westfund has been good value and was very easy to set up.
Claims through Westfund have been quick and staff have always been very helpful, takes the pressure off.
We have been with Westfund approximately 8 years, highly recommend

We have been members of a Westfund for more than 20 years.Until five years ago we Hadith made a claim but due to heart surgery and been diagnosed with a chronic disease last year we have truly made up for it. The Dubbo staff have been wonderful and all their help is greatly appreciated.
Gai Ford

We deal with the office in Mackay Canelands and the staff here are excellent.
Our claims are paid on the spot and any large claims are in our bank account overnight. We have been with Westfund for many years and will not change or even look for another Health fund. Very happy.

I don't often have to contact Westfund, but when I do the service is excellent. The staff are pleasant have good knowledge of all products & are ever willing to assist. Thank you

I am extremely happy with Westfund Great service and employees Have been a member for six years Can only speak highly of Westfund I looked around and found Westfund the best

I can only speak very highly of Westfund. Great service, very affordable.
The policy was good value and easy to set up.
When I lodged a claim it only took 1 week.
I have been with Westfund for over 5 years.
I would recommend Westfund, to anyone looking for a good reliable health fund.

We can only speak highly of Westfund who we have been a member of for over 20 years. Great service. great value and we highly recommend Westfund to our friends.

I reviewed my HCF hospital cover recently when the new government tiers started to roll out. Whilst HCF said I can keep my Mid cover for another year it was no longer good value compared to Westfund’s Silver Hospital, plus the fact they waiver the excess for day surgery is a bonus. The extras cover I chose with Westfund has more inclusions although the payouts aren’t as much as HCF. Either way, overall I’m happy with the change and both products were given 5 stars from Canstar. I have spoken to Westfund on three occasions and the service has been outstanding...even used their online chat service. Very happy!

We moved to Westfund a couple of years ago, being sick and tired of our old fund and ever increasing funds and decreasing service and accessibility. Bingo! We are now saving hundreds of dollars, get great phone and online service and our cover is better than before. What more could we ask? Thanks Westfund.