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11 questions from our users

Andrew

Andrewasked

BJ513V

What cause fuse to blow up, & how to fix it.

No answers
Sandra M.

Sandra M.asked

BJ513V

where can I get a user manual for this model

No answers
chevy

chevyasked

BJ513V

Hi, we have a Westinghouse Virtuoso model BJ513V-L*6 the food on the top shelve ices up what could be causing this happening?

No answers
Mike

Mikeasked

BJ513V

Hi I have an westinghouse BJ513V, the freezer is working well but fridge is not cooling. I had replaced the defrost heater three weeks ago and now it back to same problem. I can see from the blog people say it may be controller board is faulty. How can I test or to ensure the controller board is faulty before I order the part?
Appreciate your help.

No answers
Sue B

Sue Basked

BJ513V

My freezer alarm keeps beeping I have taken out baskets cleaned back of freezer this worked for about 6 months then it started again I went through the same process as before and it didn’t work after several attempts I finally managed to fix it. A week later it started again went through usual process lasted 2 weeks then started again I have repeated process and it has failed to stop beeping everything in freezer is fine and not frosted the doors are closing properly nothing is near thermostat. I turn fridge off overnight so I can sleep on Tuesday night I turned fridge off earlier than usual that stopped beeping for al ost two days. Beeping is back turned off fridge last night and as usual the beeping will continue around mid day I. Call out is $165 and then parts on top of that. Any advice would be greatly appreciated

1 answer
Maggie
Maggie

HI Sue B
Your beeping freezer issue sounds very frustrating. Occasionally, I had alarm/beeping issues with my freezer but all I did was adjust the temperature on the front panel (either up or down) and hit the reset and that usually fixed it. I sometimes had to do this a few times over the course of a few days but it only took a few seconds and that stopped the beeping. It appeared to me the beeping was just letting me know things were getting either too cold or too warm in the freezer and adjusting the temp. Of course the other issue would be the fridge was left open and that started the beep (like when I was loading it up after a trip to the grocery store). With that in mind, perhaps your freezer seal needs cleaning (use a warm slightly soapy damp soft cloth) or replacing? check for cracks or tears in the freezer seal around door - this is a relatively common problem and easy fix with a quick call to a freezer seal replacement company.
Good luck!
Cheers,
Maggie

Evan

Evanasked

BJ513V

Good morning
How do you remove the internal lamp cover on the BJ513V to replace the lamp?
Evan

1 answer
Robo
Robo

Hi Evan. My similar BJ 515V has a circular lamp cover with a little push tab on the front. push that tab in gently and the lamp cover front drops down. The back of the cover has a couple of tangs which locate into a couple of holes at the back of the lamp recess. The globe is a normal screw in globe but a lowish wattage. Hope this helps.

Lauren

Laurenasked

BJ513V

My BJ513V-R Westinghouse virtuoso fridge has started random beeping. The blue LED display lights up and starts beeping even when fridge hasn't been opened. Any idea how to fix?

5 answers
Blinkybill
Blinkybill

Blinkybill here.
sorry i cannot help on this one, just a couple of suggestions.
Does the light work when you open the door and does it shut off when the door is shut.. Check at night when it is dark switch off the room lights and close the door slowly and try to look past the door seal to see the light coming from the fridge .Placing a pencil between the seal and the fridge frame might make it a bit easier to see.If it dosnt or the door is nearly closed when the light goes out could be the problem.

Lauren
Lauren

Thanks but I'm talking about the LED display fitted on the outside of the fridge door...any ideas there?

Tracey
Tracey

Hello, did you ever get this promblem worked out. I have the same fridge and same problem. It is driving us crazy, we press the button all the time to stop it, we have completely emptied the fridge and freezer and turned it off over night, on restarting it we thought problem solved (and that we were complete geniuses) however 5 hours later the beeping has started again, we are on day 3 of it. At present we can't afford 100's of $ to get someone out to look / fix it. I'm hoping for a DIY job. Any help / advice would be greatly appreciated. Thank you, Tracey

LISA M

LISA Masked

BJ513V

BJ513V-R*6 not cooling but the freezer is working. What would the issue be?

1 answer
Robo
Robo

Hi Lisa
In my experience and reading of blogs the faults that can occur with these fridges the control box is most likely to be the problem. But it may also be the fridge fan or the thermocouple. The following just describes my personal opinion of how to diagnose and fix the control box problem. I am not a specialist.

First check that there is some (even a little) air blowing into the fridge compartment from the vents in the top of the fridge. If there is even a little air flow then the fan is working and the problem is most likely in the freezer section.
If the compressor is running 24h per day then it is probably the control box in the bottom rear of the fridge. Westinghouse PART NUMBER probably 808893501.
Order one from ebay [link removed] (probably half the price the repair man will charge).
To fix this temporarily while you are waiting for the part to arrive:
1. Switch off and unplug the fridge freezer.
2. Empty the freezer section and keep the fridge door closed.
3. Get a blunt knife and remove the two screw covers from the screw holes at the top rear of the freezer compartment.
4. Get a Philips screwdriver and remove the two screws revealed by the covers just removed.
5. Remove the freezer back panel by getting two blunt knives and levering it out with the knives in the upper vent of the back panel. If it doesn't come easily then don't force it and jump to 6 for 30 mins and then come back to 5. Once removed it should reveal the cooling pipes of the freezer covered in ice.
6. Get a hair dryer and use the lowest heat setting and blow hot air at the back of the freezer section until ALL the ice is melted. Do not use high heat.
7. Once the ice is removed, replace the freezer back panel, screws and covers. Plug in and reload the freezer.
You should be good for about 5 days. If you still don't have the part just repeat the process.
8. When the part has arrived, if you are handy you can replace it yourself or you can call the repair man. It will be an easy job for him so will probably only charge a callout fee.
Hope this helps.

Andrew

Andrewasked

BJ513V

I have a Westinghouse virtuoso BJ513V fridge freezer. I have noticed that in the past couple days the fridge has had no cool air. I've opened the freezer wall panel and the fan is not turning. Is this the reason I have no cool air in fridge? The freezer coils were quite iced up but no large chunks as I've been turning fridge on and off to try and solve the problem.

Any help would be greatly appreciated.

Andrew

3 answers
Blinkybill
Blinkybill

Hello Andrew,
Have you checked to see if the fan is iced or seized up? switch off the fridge and see if you can spin the fan with your finger. If it spins easily you may have a problem with the fan itself the wiring or the control panel ( box at rear of fridge with wiring coming into and out of ). If it is not iced up and is hard to turn the fan will be seized up and will require a new one or the old one to be unseized and lubricated. In my case the fan was running but the freezer coils were iced up preventing cold air to be blown into the refrigerator compartment. this was due to a faulty control panel not putting the fridge into defrost mode. The heater, the defrost thermostat and wiring tested ok. A new control panel fixed the problem. I defrosted the freezer coils with a paint stripper gun but you could use a hair drier as well . with the coil free of ice the fridge would work ok until it iced up again ( 3- 4 days depending on the humidity) BE CAREFUL WATER AND ELECTRICITY DO NOT MIX Note the fan was working ok in my case. Note: when the fridge is in defrost mode the fan doesn't run.
Regards Blinkybill

Andrew
Andrew

Thanks blinkybill. The coils froze up bot not the fan. The fan spins easily when flicked with the finger but does not spin when power is on. Even after defrosting the unit and then turning it back on there is no cold air or any air coming into the fridge. Is it worth investing in a new control panel at this stage or should I try a process of elimination? Don't really want to call a sparky in and pay them for a 2 minute call out.

Blinkybill
Blinkybill

hello Andrew, blinky bill here
re the above reply I think that you need to check that the fan is OK electrically before you invest in a new control panel. At this stage you haven't eliminated the problem to a particular piece of equipment ie fan or control panel. i think that the fan has its own connection plug at the back of the fridge . turn the power off and disconnect the fan plug and check the continuity of the fan with a multimeter. you should get a resistance reading. If you are not ok with this maybe you can take the fan to an electrician to test . Otherwise get a service man to look at it. remember electricity can be LETHAL if you don't know what you are doing.

B.J.A

B.J.Aasked

BJ513V

HI,

The fridge door and freezer door both just snapped off as I was getting something out.....complete disaster; can this be fixed or repaired please ?

1 answer
Westinghouse
ELECTROLUX ..Westinghouse

Hi BJA,
Marina from Electrolux here.
Electrolux will be able to assist you with this query. Can you please email me your contact details at [email protected] attention Marina.
We look forward to hearing from you soon.
Thanks
Marina

Les

Lesasked

BJ513V

looking for a replacement large crisper for the Fridge Freezer Westinghouse model BJ513V-R*11. Can only find the BJ513V so I am uncertain if the model sizes are the same. The fridge crisper draw runners started cracking sometime ago and I put with it sorry to say. Now the complete rear wheel and plastic has cracked off making it unusable. So what is the current model number for replacement..............or will Westinghouse do this out of goodwill. Never had a fridge component do this ever before!

2 answers
Cassieo
Cassieo

Sorry, I can't help with this one. Best bet would be to contact Westinghouse directly. Or put a wanted ad on Gumtree or a similar site and you might get lucky.

Westinghouse
ELECTROLUX ..Westinghouse

Hi Lee,

Sylvia from Electrolux here.
We are sorry to hear you are experiencing problems with your Electrolux appliance. If you wish to discuss this further please feel free to contact Sylvia at [email protected]
Thanks
Sylvia

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