Westinghouse 528L Bottom Mount Questions & Answers

Hi Andrew, I think I saw another question about beeping further down the page

Actually, there lots of posts about beeping. Good luck

HI Veronica,
Thanks very much for the reference.

Open the door fully. Lift the drawer by initially supporting and lifting up from the front corners with your hands underneath, then, holding the drawer by its sides at the top, simply lift up. The runners can be easily seen as extending ones. Pull them carefully in and out to see how they work: this should help with understanding how to remove and replace.
When replacing make sure the runners are fully out, and set the drawer down over the runners with the front end of the runners positioned as close to the front of the drawer as possible. Gently let the drawer settle onto the runners and press gently; there should be a slight click as they settle into place. Don't be heavy-handed with any pressing down. It's actually quite quick and easy once you're used to it.

Thanks for the info will try again don’t like to use any force but the runners are still very stiff.

There should be a label inside the fridge somewhere with all its specification details on it. A magnifying lens might be useful to read the very small print. Somewhere within it should state tohe wattage. Or, go to the manufacturer's website.

If you look in the service and user guide you'll be reminded how to change temperatures in both fridge and freezer sections. This should be available online if you don't have the original one. See my answer to Frederika [might be below]. [ In the Westinghouse check that the 'zone' indicator light is on the lower section [right-hand side close to the hinge]. Press the touch pad until you get to -18C.] -18c is the best and most usual temperature for domestic freezers. Also check the door seal for dirt/mould/damage and possible leaking; always make sure that whatever is put into the freezer is already cold; putting stuff for the freezer [e.g. left-over food from a meal] into the fridge first, once it's cooled down, is always a good idea; make sure bags/containers are properly closed. Freezing draws moisture out of foodstuffs - that's what causes the icing-up inside containers/bags. So squash out as much free air as you can when packing. I double-wrap many things, like pieces of meat/fish/cake slices etc in cling film first, then in bags/containers; means they don't stick to each other and can be frozen and defrosted without losing moisture. Make sure that the ice-block section is cleared of ice that sometimes forms from small spillages as you put the tray in [it forms on the 'slides' at the side]. Sometimes the narrow pipe that carries away the liquid water from the auto defost gets blocked by food debris and can cause problems. It comes out at the back over the compressor, so is a pain to deal with. If you're still having a problem, check the manufacturer's FAQs, or a chat with a servicing agent.

Thanks Kate for your advice will do

I bought a this fridge today. It keeps beeping upon connecting to power?

Contact the retailer you bought it from. They are responsible for any defective/faulty issues on items one buys in Australia, not the manufacturer. You do NOT have to contact and deal with the manufacturer, the retailer will liaise between you both IF necessary. Keep in mind more than 80% of Australian businesses are ignorant of Australian Consumer Rights and how the repair, replacement or refund process actually works.

Highly advisable to learn from the ACCC's website in advance if the need ever arises so you are well-prepared. Having a print-out with you for reference sake and/or to read aloud is wise as well. Speak confidently, calmly and assertively - not being a doormat or being aggressive. Help them understand your dilemma and that you need their help to resolve this, and they are obligated to do so according to the law. If they’re uncooperative, ask to speak with the general manager of the store (their boss) and insist upon it.

If they ARE the general manager, and still uncooperative, tactfully remind them that no one has to be further inconvenienced or lose precious time by dealing with a complaint lodged with your state’s government Fair Trading office. Because that is your last recourse if absolutely necessary. It’s much easier, faster and painless to organize an acceptable remedy right there and then for everyone involved. Remind them that customer loyalty is a two way street.

This WESTINGHOUSE 528L Bottom Mount Refrigerator automatically comes with a 2 year manufacturers warranty. Besides that, the Australian Consumers Guarantee (ACCC website) over-rides all warranties anyway.

A refrigerator is the most important appliance in the home and is naturally expected to have longevity longer than the manufacturer's warranty. Otherwise, for example they'd have to basically advertise 'this product will only last 2 years'. That's also why it's inadvisable and unnecessary to waste money on extended warranties, because you the consumer are already covered for this by the ACCC.

Reference from the ACCC's website https://www.accc.gov.au/consumers/consumer-rights-guarantees

"Warranties are separate from your automatic consumer guarantees. The consumer guarantees which apply regardless of any warranties suppliers sell or give to you, apply for a reasonable time depending on the nature of the goods or services. This means consumer guarantees may continue to apply after the time period for the warranty has expired."

E.g. Quoted from the QLD Office of Fair Trading website:

"If a product or service fails to meet a consumer guarantee, you have rights against the business to have the fault remedied. The type of remedy that you can ask for depends on whether the problem is classed as either a major or a minor problem.

A major problem with a product is when:

you would not have bought the product if you had known about the problem

the product is significantly different from the description, sample or demonstration model shown to you

the product is substantially unfit for its normal purpose, or for the purpose you told the business you wanted it for

the product is unsafe.

For a product, if the problem is major, you can:

reject the product and get a refund

reject the product and get an identical replacement, or one of similar value

keep the product and claim compensation for the drop in value caused by the problem.

For a major failure, you the consumer can choose which option to take. The business cannot specify which option you must accept.”

You may have the setting too cold. Best and safest temperature is about 4C. Operate the control on the right-hand side, close to the door-hinge. [ In the Westinhouse make sure that the 'zone' panel is lit on the top section. If you repeatedly use the touch pad and see the light move up [and start again]. Stop it when it's brighter at 5C [the light between 7C and 3C] then another touch so 3C is faint.] Also check your door seal to make sure it's clean and undamaged. Otherwise, no suggestions; there shouldn't be refrigerant leakage as the units on most modern, especially the better quality, fridges and freezers nowadays are sealed and shouldn't leak. Another thing is to ensure that the motor doesn't run for excessively long periods as this could indicate a problem. In any doubt, have a word with your retailer, or local servicing agent.

Contact the retailer you bought it from. They are responsible for any defective/faulty issues on items one buys in Australia, not the manufacturer. You do NOT have to contact and deal with the manufacturer, the retailer will liaise between you both IF necessary. Keep in mind more than 80% of Australian businesses are ignorant of Australian Consumer Rights and how the repair, replacement or refund process actually works.

Highly advisable to learn from the ACCC's website in advance if the need ever arises so you are well-prepared. Having a print-out with you for reference sake and/or to read aloud is wise as well. Speak confidently, calmly and assertively - not being a doormat or being aggressive. Help them understand your dilemma and that you need their help to resolve this, and they are obligated to do so according to the law. If they’re uncooperative, ask to speak with the general manager of the store (their boss) and insist upon it.

If they ARE the general manager, and still uncooperative, tactfully remind them that no one has to be further inconvenienced or lose precious time by dealing with a complaint lodged with your state’s government Fair Trading office. Because that is your last recourse if absolutely necessary. It’s much easier, faster and painless to organize an acceptable remedy right there and then for everyone involved. Remind them that customer loyalty is a two way street.

This WESTINGHOUSE 528L Bottom Mount Refrigerator automatically comes with a 2 year manufacturers warranty. Besides that, the Australian Consumers Guarantee (ACCC website) over-rides all warranties anyway.

A refrigerator is the most important appliance in the home and is naturally expected to have longevity longer than the manufacturer's warranty. Otherwise, for example they'd have to basically advertise 'this product will only last 2 years'. That's also why it's inadvisable and unnecessary to waste money on extended warranties, because you the consumer are already covered for this by the ACCC.

Reference from the ACCC's website https://www.accc.gov.au/consumers/consumer-rights-guarantees

"Warranties are separate from your automatic consumer guarantees. The consumer guarantees which apply regardless of any warranties suppliers sell or give to you, apply for a reasonable time depending on the nature of the goods or services. This means consumer guarantees may continue to apply after the time period for the warranty has expired."

E.g. Quoted from the QLD Office of Fair Trading website:

"If a product or service fails to meet a consumer guarantee, you have rights against the business to have the fault remedied. The type of remedy that you can ask for depends on whether the problem is classed as either a major or a minor problem.

A major problem with a product is when:

you would not have bought the product if you had known about the problem

the product is significantly different from the description, sample or demonstration model shown to you

the product is substantially unfit for its normal purpose, or for the purpose you told the business you wanted it for

the product is unsafe.

For a product, if the problem is major, you can:

reject the product and get a refund

reject the product and get an identical replacement, or one of similar value

keep the product and claim compensation for the drop in value caused by the problem.

For a major failure, you the consumer can choose which option to take. The business cannot specify which option you must accept.”

Hello Jimmy, Our Refrigerator temperature indicator was flashing and beeping . The Refrigerator has never been really cold . The Freezer Fan motor has been replaced twice under warranty . The Technician set the Temperature after the last fan motor was installed and said that the Refrigerator should be 3 Degrees . It is 8 Degrees so naturally is still unsatisfactory . Electrolux knows about this problem but are reluctant to do anything about it . Kevin & Rhonda

We bought the WESTINGHOUSE 528L Bottom Mount Refrigerator from the Good Guys. Two months later the door alarm began to beep constantly despite neither doors being open. After following the manual how to reset the temperature to manufacturer's default settings exactly - several times - this refrigerator eventually broke down completely.

The compressor ran for 2 days and nights but nothing inside was cold anymore. We had to buy bags of ice because food was either spoiled or spoiling. We were lucky to deal with a more understanding, compassionate and reasonable GM of that Good Guys store/branch to arrange a replacement the next day. Fingers crossed this particular model is not defective in any way as the previous one, although we don't feel very confident about this. Another refrigerator brand we preferred as a replacement instead was not in stock at the store, and involved a 12-15 day waiting time, and obviously we had no alternative.

The biggest problem today with most consumer goods is the nefarious trend for the past decade of manufacturers producing products with 'planned obsolescence'. It becomes cheaper to buy another one than to repair it, etc. Everyone knows they just don't build them like they used to, and the public has to realize this has been intentional simply to make companies who value their 'bottom line' more than ethics more profitable.

The process:
Contact the retailer you bought it from. They are responsible for any defective/faulty issues on items one buys in Australia, not the manufacturer. You do NOT have to contact and deal with the manufacturer, the retailer will liaise between you both IF necessary. Keep in mind more than 80% of Australian businesses are ignorant of Australian Consumer Rights and how the repair, replacement or refund process actually works.

Highly advisable to learn from the ACCC's website in advance if the need ever arises so you are well-prepared. Having a print-out with you for reference sake and/or to read aloud is wise as well. Speak confidently, calmly and assertively - not being a doormat or being aggressive. Help them understand your dilemma and that you need their help to resolve this, and they are obligated to do so according to the law. If they’re uncooperative, ask to speak with the general manager of the store (their boss) and insist upon it.

If they ARE the general manager, and still uncooperative, tactfully remind them that no one has to be further inconvenienced or lose precious time by dealing with a complaint lodged with your state’s government Fair Trading office. Because that is your last recourse if absolutely necessary. It’s much easier, faster and painless to organize an acceptable remedy right there and then for everyone involved. Remind them that customer loyalty is a two way street.

This WESTINGHOUSE 528L Bottom Mount Refrigerator automatically comes with a 2 year manufacturers warranty. Besides that, the Australian Consumers Guarantee (ACCC website) over-rides all warranties anyway.

A refrigerator is the most important appliance in the home and is naturally expected to have longevity longer than the manufacturer's warranty. Otherwise, for example they'd have to basically advertise 'this product will only last 2 years'. That's also why it's inadvisable and unnecessary to waste money on extended warranties, because you the consumer are already covered for this by the ACCC.

Reference from the ACCC's website https://www.accc.gov.au/consumers/consumer-rights-guarantees

"Warranties are separate from your automatic consumer guarantees. The consumer guarantees which apply regardless of any warranties suppliers sell or give to you, apply for a reasonable time depending on the nature of the goods or services. This means consumer guarantees may continue to apply after the time period for the warranty has expired."

E.g. Quoted from the QLD Office of Fair Trading website:

"If a product or service fails to meet a consumer guarantee, you have rights against the business to have the fault remedied. The type of remedy that you can ask for depends on whether the problem is classed as either a major or a minor problem.

A major problem with a product is when:

you would not have bought the product if you had known about the problem

the product is significantly different from the description, sample or demonstration model shown to you

the product is substantially unfit for its normal purpose, or for the purpose you told the business you wanted it for

the product is unsafe.

For a product, if the problem is major, you can:

reject the product and get a refund

reject the product and get an identical replacement, or one of similar value

keep the product and claim compensation for the drop in value caused by the problem.

For a major failure, you the consumer can choose which option to take. The business cannot specify which option you must accept.”

Remove everything inside the refrigerator temporarily to lessen the weight. Then adjust the wheels, etc.

Hi Debra, our identical fridge beeps if the door is even slightly ajar - I wonder if your door alarm is set a little too sensitive. Don't know how to adjust it but Westinghouse might be a good contact, especially if it's still under warranty.
Cheers
Joe and Carol

We bought the WESTINGHOUSE 528L Bottom Mount Refrigerator from the Good Guys. Two months later the door alarm began to beep constantly despite neither doors being open. After following the manual how to reset the temperature to manufacturer's default settings exactly - several times - this refrigerator eventually broke down completely.

The compressor ran for 2 days and nights but nothing inside was cold anymore. We had to buy bags of ice because food was either spoiled or spoiling. We were lucky to deal with a more understanding, compassionate and reasonable GM of that Good Guys store/branch to arrange a replacement the next day. Fingers crossed this particular model is not defective in any way as the previous one, although we don't feel very confident about this. Another refrigerator brand we preferred as a replacement instead was not in stock at the store, and involved a 12-15 day waiting time, and obviously we had no alternative.

The biggest problem today with most consumer goods is the nefarious trend for the past decade of manufacturers producing products with 'planned obsolescence'. It becomes cheaper to buy another one than to repair it, etc. Everyone knows they just don't build them like they used to, and the public has to realize this has been intentional simply to make companies who value their 'bottom line' more than ethics more profitable.

The process:
Contact the retailer you bought it from. They are responsible for any defective/faulty issues on items one buys in Australia, not the manufacturer. You do NOT have to contact and deal with the manufacturer, the retailer will liaise between you both IF necessary. Keep in mind more than 80% of Australian businesses are ignorant of Australian Consumer Rights and how the repair, replacement or refund process actually works.

Highly advisable to learn from the ACCC's website in advance if the need ever arises so you are well-prepared. Having a print-out with you for reference sake and/or to read aloud is wise as well. Speak confidently, calmly and assertively - not being a doormat or being aggressive. Help them understand your dilemma and that you need their help to resolve this, and they are obligated to do so according to the law. If they’re uncooperative, ask to speak with the general manager of the store (their boss) and insist upon it.

If they ARE the general manager, and still uncooperative, tactfully remind them that no one has to be further inconvenienced or lose precious time by dealing with a complaint lodged with your state’s government Fair Trading office. Because that is your last recourse if absolutely necessary. It’s much easier, faster and painless to organize an acceptable remedy right there and then for everyone involved. Remind them that customer loyalty is a two way street.

This WESTINGHOUSE 528L Bottom Mount Refrigerator automatically comes with a 2 year manufacturers warranty. Besides that, the Australian Consumers Guarantee (ACCC website) over-rides all warranties anyway.

A refrigerator is the most important appliance in the home and is naturally expected to have longevity longer than the manufacturer's warranty. Otherwise, for example they'd have to basically advertise 'this product will only last 2 years'. That's also why it's inadvisable and unnecessary to waste money on extended warranties, because you the consumer are already covered for this by the ACCC.

Reference from the ACCC's website https://www.accc.gov.au/consumers/consumer-rights-guarantees

"Warranties are separate from your automatic consumer guarantees. The consumer guarantees which apply regardless of any warranties suppliers sell or give to you, apply for a reasonable time depending on the nature of the goods or services. This means consumer guarantees may continue to apply after the time period for the warranty has expired."

E.g. Quoted from the QLD Office of Fair Trading website:

"If a product or service fails to meet a consumer guarantee, you have rights against the business to have the fault remedied. The type of remedy that you can ask for depends on whether the problem is classed as either a major or a minor problem.

A major problem with a product is when:

you would not have bought the product if you had known about the problem

the product is significantly different from the description, sample or demonstration model shown to you

the product is substantially unfit for its normal purpose, or for the purpose you told the business you wanted it for

the product is unsafe.

For a product, if the problem is major, you can:

reject the product and get a refund

reject the product and get an identical replacement, or one of similar value

keep the product and claim compensation for the drop in value caused by the problem.

For a major failure, you the consumer can choose which option to take. The business cannot specify which option you must accept.”

Mine just did this and now stopped working, compressor I've been told. 1 week without a fridge and another week until it's repaired apparently

We bought the WESTINGHOUSE 528L Bottom Mount Refrigerator from the Good Guys. Two months later the door alarm began to beep constantly despite neither doors being open. After following the manual how to reset the temperature to manufacturer's default settings exactly - several times - this refrigerator eventually broke down completely.

The compressor ran for 2 days and nights but nothing inside was cold anymore. We had to buy bags of ice because food was either spoiled or spoiling. We were lucky to deal with a more understanding, compassionate and reasonable GM of that Good Guys store/branch to arrange a replacement the next day. Fingers crossed this particular model is not defective in any way as the previous one, although we don't feel very confident about this. Another refrigerator brand we preferred as a replacement instead was not in stock at the store, and involved a 12-15 day waiting time, and obviously we had no alternative.

The biggest problem today with most consumer goods is the nefarious trend for the past decade of manufacturers producing products with 'planned obsolescence'. It becomes cheaper to buy another one than to repair it, etc. Everyone knows they just don't build them like they used to, and the public has to realize this has been intentional simply to make companies who value their 'bottom line' more than ethics more profitable.

The process:
Contact the retailer you bought it from. They are responsible for any defective/faulty issues on items one buys in Australia, not the manufacturer. You do NOT have to contact and deal with the manufacturer, the retailer will liaise between you both IF necessary. Keep in mind more than 80% of Australian businesses are ignorant of Australian Consumer Rights and how the repair, replacement or refund process actually works.

Highly advisable to learn from the ACCC's website in advance if the need ever arises so you are well-prepared. Having a print-out with you for reference sake and/or to read aloud is wise as well. Speak confidently, calmly and assertively - not being a doormat or being aggressive. Help them understand your dilemma and that you need their help to resolve this, and they are obligated to do so according to the law. If they’re uncooperative, ask to speak with the general manager of the store (their boss) and insist upon it.

If they ARE the general manager, and still uncooperative, tactfully remind them that no one has to be further inconvenienced or lose precious time by dealing with a complaint lodged with your state’s government Fair Trading office. Because that is your last recourse if absolutely necessary. It’s much easier, faster and painless to organize an acceptable remedy right there and then for everyone involved. Remind them that customer loyalty is a two way street.

This WESTINGHOUSE 528L Bottom Mount Refrigerator automatically comes with a 2 year manufacturers warranty. Besides that, the Australian Consumers Guarantee (ACCC website) over-rides all warranties anyway.

A refrigerator is the most important appliance in the home and is naturally expected to have longevity longer than the manufacturer's warranty. Otherwise, for example they'd have to basically advertise 'this product will only last 2 years'. That's also why it's inadvisable and unnecessary to waste money on extended warranties, because you the consumer are already covered for this by the ACCC.

Reference from the ACCC's website https://www.accc.gov.au/consumers/consumer-rights-guarantees

"Warranties are separate from your automatic consumer guarantees. The consumer guarantees which apply regardless of any warranties suppliers sell or give to you, apply for a reasonable time depending on the nature of the goods or services. This means consumer guarantees may continue to apply after the time period for the warranty has expired."

E.g. Quoted from the QLD Office of Fair Trading website:

"If a product or service fails to meet a consumer guarantee, you have rights against the business to have the fault remedied. The type of remedy that you can ask for depends on whether the problem is classed as either a major or a minor problem.

A major problem with a product is when:

you would not have bought the product if you had known about the problem

the product is significantly different from the description, sample or demonstration model shown to you

the product is substantially unfit for its normal purpose, or for the purpose you told the business you wanted it for

the product is unsafe.

For a product, if the problem is major, you can:

reject the product and get a refund

reject the product and get an identical replacement, or one of similar value

keep the product and claim compensation for the drop in value caused by the problem.

For a major failure, you the consumer can choose which option to take. The business cannot specify which option you must accept.”

We have only had ours for a couple of weeks so cannot answer this question. However, I am about to take issue with the level of operating noise. I don't know if ours is faulty or if they are all like this but I find the compressor sound level unacceptable.

Hello Lidian... Our fridge is a WBE4500 and is nearly 9 months old... never had a problem with noise, then and now.