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Westinghouse WBE4514SA (Stainless Steel)
The worst appliance I've ever purchased
I've had nothing but trouble with this fridge since I bought it. The door warped twice and had to be replaced. The main chip was faulty and had to be replaced (just stopped working one day). I was told by the repairman that he was replacing lots of these faulty chips in this model. The door handle broke off twice due to poor design and the fridges door suction (which is inconsistent). And to top it off, it keeps freezing items in the fridge portion even at the lowest temperature setting. There is no consistency with temperature. I have never hated a product so much.
Purchased in March 2021 at Harvey Norman for $1,300.00.
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Disappointed- company disregard for environmental footprint
2yrs 3 months after purchase- fridge stopped cooling and freezing (had to defrost it to restart the fridge) I was told the fridges defrost element was still functional, but fridge needed a new computer- Replaced at a high cost. Fridge again stopped cooling and freezing again around 3 months later (again I had to defrost to restart the fridge), after further investigation I was informed that the Product had a design flaw, unit was unable to circulate air around evaporator efficiently resulting in fridge not being able to self defrost. In order...Read more
to rectify this the evaporator mount would need to be lifted and the fan would also have to be readjusted (as per company product service bulletin), again at a high cost. As this product is now out of warranty and repairs are not guaranteed as further faults may occur, I am seriously considering purchasing a new fridge (and it definitely will not be a Westinghouse or Electrolux!!!!!) Massive massive footprint, absolutely appalled at how consumer products in todays world have such a short life expectancy, especially since environmental impact is such a global hot topic. So So disgraceful.
Purchased in July 2021 at Harvey Norman for $1,200.00.
1 comment
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maldemerPeel, WA
- 14 reviews
- 2 likes
Badly designed main door handle
Bought from Harvey Norman Mandurah WA Store in November 2018. Fridge has worked well until recently during hot weather, really good door seals made opening difficult due to air cooling inside causing difficulty in opening main fridge door. The extra pulling force on the handle caused handle to break off and we had to crack the seal before opening the door by pulling the top of the door. Very poor mechanical design on the handle clips with flimsy plastic retainers caused the failure. A replacement handle under warranty took weeks to arrive with instructions to DIY installation. Some redesign of the mounting is definitely required to provide a stronger fitting
Purchased in November 2021 at Harvey Norman Retail Stores - Appliances.
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Find out how Westinghouse WBE4514SA (Stainless Steel) compares to other Bottom Mount Fridges / Refrigerators
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ScottMetropolitan Adelaide, SA
Dony bother.
Had it 2 years now.
Died on xmas eve 2016 and we were stuffed until a few days later.
Was promised a voucher to redeemfor replacing lost contents, still waiting.
Eventually replaced fridge for "new" which had dent in it, obviously floor stock.
Just died again.
Its the fan for the fridge.
The tech guy knew it before he walked in.
Terrible fridge.
Purchased in October 2021 at The Good Guys for $1,200.00.
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BenDarwin, NT
- WBE4514SA (Stainless Steel)
- Verified purchase
Fridge door very hard to open
This fridge works really good and we like the layout but it is very hard to open the fridge door. The freezer door opens easily. After one week I reported this problem to the Good Guys where we purchased it and they said they would contact Westinghouse Service. Two weeks have gone by and so far no has contacted us. I see on the reviews where another customer has pulled his door handle off and they had to replace the whole door.
1 comment
I wrote the review above and now would like to add to that. The Westinghouse refridgerator started to get very noisey, seemed like the fan inside the fridge was failing so after talking to the Good Gu... Read more
ys they allowed us to return it and swapped it for a Samsung about the same size. The Samsung doors open easily and we cannot even hear it running. So far so good.Similar opinion? Write a review on ieatwords.com.au!
LizPerth
Westinghouse seems to have a bad quality product
we choose westinghouse brand as it's one of a trusted brand and good quality before. Our newly purchased fridge just a month ago doesn't seem to work efficiently.The water and ice dispenser is not working at all since the day it has been delivered to our house.so i have to call and ask for a technician to come over and he needs to come back to replace a part of the fridge. Then, the power of the other westinghouse fridge that we're using for almost 5 months in my partner's place suddenly shut off,light was off and nit cooling at all. I have to ...Read more
call again the service center and the staff I speak with is not that too helpful. I even told her that both of our wesitnghouse fridge has a problem and i didn't hear any good advice.she even told me that maybe we might have done something wrong with the fridge like not reading the manual etc.Like!excuse me if we can fix this I will waste my time to call and wait until when your technician is ok to look at it. I will never purchase any westinghouse product again as their quality starting to declines.1 comment
ELECTROLUX ..Westinghouse
Hi Liz,
Marina from Electrolux here.
We are sorry to hear you are experiencing problems with your Westinghouse WBE4514SA.... Read more
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Belcom
- 5 reviews
After a month, we are relatively pleased but a few things could improve.
after 16 years we upgraded from our previous Westinghouse 342 lt fridge.
The 453 lt bottom mount is a great fridge for the most part, but there are a couple of minor annoyances.
I particularly like that:
its roomy and has a flexible lay out. esp the the freezer draws that have very sturdy metal runners and more space ie deeper than most other brands, allowing for larger items ie large frozen pizza or pastry sheets etc. large tubs of ice-cream,
We also like that the fridge is well lit so its easy to see and things are easily accessible....Read more
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Mads92Logan
- 6 reviews
Excellent fridge
Our food lasts ages in this fridge. We’ve had milk stay perfectly fresh for over a month in there somehow. It maintains temperature so well and cools thing down quickly.
It’s pretty quiet too.
Easy to clean, and shelves come off easily.
The freezer is a little small but the drawers are very handy.
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Matty DMelbourne
- 5 reviews
- WBE4514SA (Stainless Steel)
- Verified purchase
Great Fridge at incredible Value
This fridge was bought after reading a lot of reviews online.
I have not been disappointed. The fridge space is very generous, with it easily holding a week full of fresh vegetables and fruits along with the meat. The temperature has been very consistent with no issues even in the past month of hot days in the high 30s. The drink rack in the fridge is very handy, not only for convenient storage but the positioning allows for great circulation which in turn leads to faster cooling.
The freezer is great. The quick chill function has been a ...Read more
life saver as has the generous sizing of the ice tray. The freezer temperature, like the fridge, is easily controlled by the control panel and the setting is reliable. The drawers are strong enough to support being filled and extended completely. Easily cleaned and very quiet, it is everything a small family could ask for in a fridge. I have owned several fridges over the past 10 years and while this was purchased with price in mind, the quality is by far the best.Similar opinion? Write a review on ieatwords.com.au!
Find out how Westinghouse WBE4514SA (Stainless Steel) compares to other Bottom Mount Fridges / Refrigerators
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Richard LSydney
- 6 reviews
- WBE4514SA (Stainless Steel)
- Verified purchase
Fantastic fridge
The fridge has worked great so far for the last 3 months. Maintains good temperature in fridge and freezer, and stays quiet. Easy to clean inside and outside. The temperature is also easily adjustable. The best feature is that it fits a lot of items and all compartments are adjustable.
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Marko
- 4 reviews
- 1 like
Great fridge for great money.
My partner and I bought this fridge from Good Guys in 2017, and was really the only fridge which had the freezer at the bottom. It works really well - is really quiet, has options to change the temperature, and the storage capacity is very reasonable for the price we paid. Plus it looks great in a stainless steel type of look. Would recommend!
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min40fcPerth, WA
- 56 reviews
Not working well
Ok, so I am a refrigeration technician with years of experience. I have worked on domestc refrigerators and seen many issues over the years. I have owned this model less than 1 month and it has failed. I have just actioned a warrantly call. The refrigerator is not keeping temperature and this is not due to defrost malfunctions. I believe the compressor has become inefficient, that is where it cannot pump due to valve malfunction. I know this because the heat is not there in the condenser, compared to when it it was first turned on and the...Read more
proteins in my refrigerator are not keeping despite the low temp setting applied at the electronic setting. I got this from Harvey Norman. Westinghouse, you have put a very poor compressor into this refrigerator and it cannot work with the loads given. I have adequate venitallation too. Shame on you, Fridges should run trouble free for years, not this poor effort. I hope your warranty agent insists on a return authority because i dont want your brand . Its not reliable and you have lost me food that i have bought3 comments
ELECTROLUX ..Westinghouse
Hi Min40fc
Kathy from Electrolux here.
We are sorry to hear you are experiencing problems with your Westinghouse Fridge... Read more
I have actioned a warranty call through Harvey Norman, I need the efficiency of the compressor tested and I need the electronic module tested. I have been monitoring the way this unit works and getti... Read more
ng the logic of this units operation It does unusual things at times such as shutting off the compressor and fan when you open the door. Its not keeping the proteins and warms up too much when simply loaded. This warming is leading to spoilage This issue became prevalent during the 3rd week of use from new. Im trusting you have an agent who can look at this matter effectively,Anyway for those reading this, I got a phone call from Electrolux and suffered the worse condescending reply from some customer service expert who seems to know more than a qualified refrigeration te... Read more
chnician of 35 years. If thats the sort of person you have to deal with customers, well you need some extra lessons. I explained everything clearly and with no real understanding i was advised to provide more info. I said enough but, hey your dealing with people defending warranty and trying to argue with you. I worked for a global air conditioning company and treated customers with more respect than this. Yeh good job, and thanks for that. I have fixed more frost free domestic frdges than your customer service representative and installed high end equipment, I have set up programmable logic commercial systems., run large service depts and trained people nationally with my work being published in industry magazines. I have also dealed with warranty calls. How about you listen next time and stop being so defensiveSimilar opinion? Write a review on ieatwords.com.au!
Jacqui
- 2 reviews
Fridge purchase
Very good and reliable brand. Good storage and lots of room for fruit and vegetables. This is my second Westinghouse purchase. Easy to have repaired if needed as parts are in Australia.
Easy access to temp control in the fridge area. Has a wine rack for those who drink and is easily removable if you don't
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daphnevoonSouth East Queensland, QLD
- 11 reviews
- 2 likes
Very Happy with the Purchase
I read other's review before buying, some said it is very quiet but some says it's very noisy. I finally decided to get it because I like the layout. I have been having this fridge for 5 months now and am very happy that I bought it. It is extremely quite and I can hardly hear any noise. The temperature in both the fridge and freezer are so cold that the vegetables stay fresh in the crisper for up to two weeks. The compartments are very well laid out and I find it more spacious than my previous fridge even though it has the same capacity. The freezer has three drawers which makes storing and retrieving food very easy. I can easily remove the drawers out for cleaning too. I highly recommend this fridge.
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Issue with top and bottom doors
28/10/17. Received delivery today of WBE4514SA which I purchased from Harvey Norman, Caringbah NSW. The top door is really tight and difficult to open. So much so that the fridge starts to move towards you as you do need to pull quiet hard on the handle to get it open . The bottom door won't fullly close unless you give it a push and has a creaking sound. Would appreciate some customer service assistance.
1 comment
ELECTROLUX ..Westinghouse
Hi Row
Linda from Electrolux here.
If the issue you have raised is still not resolved at this time, can you please email me your contact details at [email protected] attention Linda... Read more
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Find out how Westinghouse WBE4514SA (Stainless Steel) compares to other Bottom Mount Fridges / Refrigerators
Know better, choose better.
JulesOrmond
- 4 reviews
Love it!
Now that we have had this fridge a little over a year I can say that, I love it! Keeps everything fresh and the Ice box is perfectly chill. I love the alarm feature that lets you know a door has been left open. Lots of space yet fits perfectly in our tiny kitchen. I would highly recommend this fridge if you are looking for a basic fridge with a little extra style and class.
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- WBE4514SA (Stainless Steel)
- Verified purchase
Terribly noisy fridge. Brand new but sounds like it's been used for decades? Save yourself the troub
Bought the fridge over the weekend, delivered yesterday. I accidentally turned off the power switch prior going away for an overseas trip 2 weeks ago, and my 6 months old samsung fridge had turned into garbage central with rotton meat and so had to buy a new replacement. This new westinghouse works ok in terms of temperature etc, but EXTREMELY noisy. I've changed 4 fridges in the last 15 years, never had such a noisy fridge. Had a circa 1970 fridge back in uni days and make the same level of noise - it's just not acceptable in this day and ...Read more
age! Informed harvey norman, they said it's normal. They said they can get someone to look at the fridge, but if the noise is considered normal as they mentioned already, I'll need to pay for the call out fee. I then asked if I can change to a different model, or pay the difference for my old samsung fridge which was simply perfect in terms of being whisper quiet, they said they do not entertain change of mind. It may seem like a change of mind to them, but the noise of the fridge is stuck in my mind! I cannot even enjoy reading my book without having the constant buzz of the fridge in the background, and when it's off you still think it's there! I don't even know how to put across to them it's not a change of mind purchase, I just want a fridge that doesn't sound like it's from the baby boomer's era! Decided to publish my 2 cents after reading other westinghouse fridge reviews of this model and similar models, many complains for being overly noisy. Not impressed whatsoever with westinghouse and harvey norman. I thought I'll try local, and unfortunately didn't pay off. Thanks harvey norman for trying to push this fridge on me when I wanted to get a samsung instead, not sure if they more commission from westinghouse? Now I'll have to try and sell this white elephant on gumtree to keep my sanity literally. Stay away from this model - it's not any cheaper than other Japanese or Korean brands. However, I must say that the shelving components and the compartments on the door side of the fridge are very useful, and I do like the bottle holding compartment - truly keeps juice and milk bottles in place.Similar opinion? Write a review on ieatwords.com.au!
naisydney
- 8 reviews
just ok
nice design!in freezer there are 3 storage,u can easily store ur food!
i think the organisation of the fridge is nice!easy to clean!
i found i hard to take all the part out to clean!i think they cant take out,so i just wipe them!
i bought this at The Good Guy on 29/7/2017
$1200 !$100 more expensive!
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AhmedSydney
- WBE4514SA (Stainless Steel)
- Verified purchase
Worst fridge ever
First purchased this fridge on July 16th 2016 from The Good Guys, when it came home it didn't work at all. Lights were on but no cooling. It was replaced with another one buy The Good Guys.
On August 27th 2016, the fridge was not working, although the freezer was working fine. Had to wait for 5 days to get someone to fix it.
It broke again, on September 10th 2017, same issue, I will still have to wait for the whole cycle between The Good Guys and Westinghouse to get someone to fix it.
1 comment
ELECTROLUX ..Westinghouse
Hi Ahmed,
Zaida from Electrolux here.
We are sorry to hear you are experiencing problems with your fridge/s.... Read more
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poor quality
First two weeks the lights stop working also has a wave looks which looks like a dent. Rang company who told me I might be responsible for faulty light switch. Not good enough. Don't buy this fridge not worth it Thought Id buy australian big mistake. Do not go there.
1 comment
ELECTROLUX ..Westinghouse
Hi Helen,
Zaida from Electrolux here.
We are sorry to hear you are experiencing problems with your WBE4514SA.... Read more
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Questions & Answers
Alison Casked
We had our new Westinghouse dark SS WBE4504BB bottom mount delivered new today. We plugged it in and can not get it to cool below 15deg C in either fridge or freezer. It is alarming hot every 50 mins so we have had to turn it off. It is summer and Christmas Eve and we have no fridge. Can you help us? Alison
1 answer
Sounds like it has dumped the refrigerant or the compressor is stuffed. Suggest you go back to an esky and ice or borrow a portable fridge/freezer until after the christmas holidays. Murphy wins again, things always fail on a holiday long weekend when everything is closed. Get the dealer to replace the whole thing under warranty or swap it for a Samsung or LG.
Colin B.asked
We have a Westinghouse fridge that is not cold. The freezer seems fine.How do you get it fixed? We got it from the Good Guys. Its not that old.
No answers
Donna T.asked
My fridge has stopped staying cold the freezer is still working only brought it last june model wbe 4514sa
ca you help maybe a good reliable repair man in the knox area vic
1 answer
ELECTROLUX ..Westinghouse
Hi Donna
Denise from Electrolux here.
We are sorry to hear you are experiencing problems with your Fridge
If you wish to discuss this further please feel free to contact me at [email protected] attention Denise Ticket 1074132
Thanks Denise
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ELECTROLUX ..Westinghouse
Hi Sam,
If you wish to discuss this further please feel free to contact me at [email protected] attention Linda Ticket Number 1272942 ThanksLinda from Electrolux here.
We would appreciate the opportunity to discuss the concerns you have raised about the fridge. ... Read more