Westinghouse 460L Top Mount Questions & Answers (page 2 of 2)

Hi Kathy. My freezer setting just slides across. I'd contact your place of purchase or the manufacturer. I have to keep my fridge setting at the coldest setting otherwise it doesn't get cold enough. Do you have the same problem? I wish I'd never bought this product. I don't like it. All my ice and water stinks as well. I never had that problem in my old fridge. Plus it's noisy, my old fridge was quiet. I guess there's nothing I can do now. I hope you get your switch sorted soon.

Hi Kathy. The only time my control slide was "Frozen" in position, it was exactly that! Because my doors were constantly being left ajar, the internals at the back of the ice box were frozen solid. There was no fan forced air coming out of the top and bottom vents on the right hand side, and minimal air flow from the left hand side. What worked for me was to empty the freezer contents into another freezer(not always convenient i know) and with the unit switched off, placing two big pots of hot water inside and shut the freezer door. I had to repeat this twice before the control slide was defrosted enough to move freely once more.So far, this has not happened since.I am now able to leave the setting at about 80% . The frig cabinet itself was able to remain closed for the 3-4 hours it took to free up the slide, without any loss of foodstuff. Hope this helps. P.S. Don't forget to turn the unit back on.

I presume you mean the deep freeze just put a simple standard thermometer in and read. You have a 2 door with the freezer on top ?

yes

Hi Van.
I have to keep my fridge to the coldest setting to get it to work at optimum. If I reduce it to mid range or one above that it isn't refrigerating my food cold enough. So at the coldest setting I need to keep it at, it is 2 degrees and when I open the door of the fridge, it goes to 4 degrees. This is the level it should be according to my fridge thermometer. That's why I have to keep it at the coldest setting. Worst fridge I've ever had, shouldn't have to have it at this setting, imagine all my electricity usage!!

Unfortunately there is not a light in the freezer and the door also continues to be held open by its cam.

Despite repeated discussions and pleas with the Westinghouse customer support representative, there has been absolutely no acceptable resolution. The Westinghouse reply was that
1. The non-closing door was a design “feature”, purposely applied and that there was no way it could be made to operate as self closing doors did on previous models;
2. That they were not aware of other complaints on the issue (-- not what an employee said unofficially) ;
3. That the offending cam system would most likely free up, with use, offering less opening/closing resistance; and finally
4. It was also clearly put that any attempt to interfere, change or modify it would invalidate the Westinghouse warranty.

I did ask to receive any modification to remove the cam issues should one become available but, to date, there have been no further contact from Westinghouse nor any improvements in the door operation with use. I would strongly suggest that anyone experiencing the same problems to contact Westinghouse directly as well, requesting confirmation of discussions in writing. Perhaps they might eventually take notice of what customers want rather than what their designers advise in ignorance.
Good Luck!

Wish I had known about the door issue before recently purchasing this fridge. What genius came up with that idea!! Or perhaps Westinghouse has shares in the energy companies - I'm dreading the day when I go out for a few hours and the door is open and fridge running because it is not self closing like all other fridges I have ever owned.

Wish I had known about the door issue before recently purchasing this fridge. What genius came up with that idea!! Or perhaps Westinghouse has shares in the energy companies - I'm dreading the day when I go out for a few hours and the door is open and fridge running because it is not self closing like all other fridges I have ever owned.